Normally I shop here. This one time I did my purchases online for curbside pick up. I needed a few small items and 6 bags of solar salt. I was notified it was ready, I signed in "I'm here" on the app in pick up space #2. 15 minutes goes by, and I asked the guy rounding up carts "How long do they usually wait?' He said he heard someone was called for us. So we waited another 10 minutes. I tried to call the store but I was switched to a call center (India?) and started to play 20 questions. Got pissed, hung up , marched inside to see my order sitting on a cart. I checked the bag of small things and found someones sandwich wrapper in the bag with my stuff. ) I saw RED!) I rolled the cart outside and loaded it myself. As a recent open heart surgery patient I should not have been heaving bags of solar salt , let alone getting this mad. Home Depot, you blew it! Curbside is a joke. No time saved, still had to heave the bags. Never had an issue like that at Lowes next door! Judging by the long line at the service desk you need some serious Customer Service training!! read more

Westminster, MD location- Do not use them for granite countertops! No one cares & the quality is poor! What they don't tell you is that, you purchase through Lowe's who uses IME, IME uses Sage Surfaces & Sage uses Custom Marble Design. The countertops have nicks, scratches, has dull spots. Emailed numerous people to which there's been no response. read more

Horrible customer service. Stood around for 20 minutes to have some wood cut. No one came even after asking twice. So left my full cart there and walked out. They lost a lot of money. read more

This is the second time we bought a dishwasher from Home Depot. We just moved into this house no clue on the old dishwasher. So they had a buy everything the installer would need if it was plug in or hard wire. First time they busted a valve and refused to install today the took a flash light under it and refused to install. This time they left the dishwasher in the middle of my kitchen. They wanted me to sign papers without even seeing the dishwasher. I refused until they opened the box Don't use Home Depot to install anything. They are incompetent Never will I use them again read more

The Home Depot - Nurseries & Gardening Near Me - Westminster, Maryland

It takes one bad apple to spoil the bunch. My wife and I went shopping for a new kitchen dishwasher. The large appliance sales person was strident, humorless, and dismissive. I asked for details about their technical requirements for installation. He was arrogant and condescending toward my simple questions about the plumbing setup in my older home that can potentially be problematic. I simply wanted clarification as to what their installer would consider up to code. Then he simply walked off. We then went over to Lowes around the corner and priced dishwashers. Their salesman patiently answered my questions about installation. Bottom line: Lowes got the $1,000 dishwasher sale by virtue of their courteous sales person. I'll think twice about going back to the Westminster Home Depot to shop for anything other than nuts and bolts. read more

Great location. Very helpful staff. Well organized. The self checkout systems are new and updated to a very modern system. This store is dog friendly as long as they are behaving and controlled. I shop at this location because of that. The staff always welcome my dog and that is so cool. read more

Decent store, well done and friendly staff, but they have competition less than .3 miles away and they had more of what we were looking for! Sorry! read more

Pretty standard home depot, they have the sef checkout lanes. Why has lowes not adopted the self check out lane?

The employees were more than happy to leave us high and dry in the parking lot with a slab of plywood that was about an inch too wide to fit in our vehicle. It would've taken all of 5 minutes to cut it in half but at 5:58 pm it was too close to closing to accommodate customers. Thanks for taking care of the ol' Home Depot or Lowe's dilemma, guys! read more

We needed a new lawn mower. Home Depot had one that we liked and it was a little less than $100 cheaper than a comparable model at LOWES right next door. We ordered it online, (BIGGEST MISTAKE) they showed that they had 7 in stock so we assumed that we would not have to wait to long before we got it. WRONG! 23 days later and we still do not have it. I don't know where it is coming from, but even if it were coming from California and was being transported by a little old lady who never went over 50 mph, we should have had it by now! I have tried contacting Home Depot's 1 800 430 3376 number and sat on hold for over an hour each of the 3 times that I called. This is not just a local Home Depot Westminster MD problem. I will NEVER use homedepot.com ever again. I most likely will not shop at Home Depot again either since LOWES is right next door. They had no problem taking my money right away but fail to deliver in a timely manner. read more

By far the nicest staff at any Home Depot I've been to. They are always friendly, helpful and they smile. The parking lot is big and i never get into fights with shady Russians who park like idiots like the Home Depot in Aspen Hill ( that place is a pit) read more

I find this store very helpful. I am good with tools and am knowable of around the house stuff. The plumbing dept. reps are helpful. I tackled a project with the help of this Home Depot without calling Len. Great advise spot ON! If you don't look for help most reps are stocking stuff. Don't be a doink and walk out. Ask for advise and you will get spot on advise. Don't be a dumb azz and walk out then trash them! read more

We are regular customers at the Home Depot is Westminster MD, and we have found the customer service her to be very good in general. However, when we tried to get an estimate for installing a backsplash in our kitchen, we had a very difficult time getting anyone to help us. Phone calls to the store were routed all over the place, and nobody seemed to have any suggestions of who we were supposed to talk with. Even at store level, we were told we had to get a whole kitchen remodel, if we wanted a backsplash installed. There was one bright spot in our experience. Nanette was amazing. We just happened to see her working at her desk and explained our issue. She immediately took ownership of the situation and got us scheduled for an estimate. She was the only one of a half dozen other employees that took an interest in us. Nanette, thank you for going above and beyond to help us out. Your co-workers should be looking up to you as an example or what customer service should look like! read more

Good and bad. Staff is mostly helpful; a nice lady was able to help me find the u-bend I needed. One man there had an axe to grind against gmos and chemicals and pushed way too hard on organics... as with their ilk he didn't know what he was talking about but I still found his scare-tactics and holier-than-thou attitude annoying. Their lumber selection mostly sucks as most of their boards and rails were warped, knotted, and poor quality overall. I did find a nice lamp that I actually liked. I will NEVER buy plants here. Half of them have crappy 'peat pots' which are supposed decompose in the ground but never do. A lot of their plants look half dead like they never water them or they look spotty and diseased. I wanted to try grow a tomato this year and I saw one called Tumbling Tom in a hanging basket I would have loved to have had, but literally every one of them was dried up and dead from lack of watering. The same for all the tomatoes in pots. I went to Bowman's in the end and not only were their plants healthier, cared for, and larger, they were 1/4th the price and didn't have those nasty wasteful peat pots. read more

Poor form. Sign out in front of the Westminster location starting a bidding war with 2 local Mom & Pop establishments. Another big store, like Lowes is understandable. But 2 local little guys? Shame on you. read more

I wish I would have googled and found the hundreds and hundreds of bad reviews about Home Depot before I bought my carpet there. The carpet has a 15 year warranty. It is less than 3 years old and they refuse to honor the warranty. I have complained to the store. I have complained to the Atlanta corporate office. I have written to the Attorney General. I have written to the Better Business Bureau. Apparently Home Depot does not care about their reputation, customer service, or repeat customers. They say word of mouth is the best, or worse, form of advertisement. Besides the web, I am telling everyone I know, who will tell everyone they know, who will tell everyone they know . . . . to NEVER buy from Home Depot. Even if it is more expensive at Lowes, I will show them my support with my business-NEVER AGAIN HOME DEPOT!!! read more

My wife and I bought a new home less than two weeks ago. We bought washer and dryer and a fridge from them. The washer and dryer was not able to be installed since the dryer vent was wrong that Home Depot ordered for us. They did NOT hook our washer up since they would have to take dryer out to put new vent. The Home Depot refused to give us the right vent so we went to the Hanover pa location ( which was fantastic)! And got the right one. I ended up installing the dryer vent and washer. Got $20 as compensation for installation fee, which was nice of the one employee. The first fridge was delivered and their third party delivery team refused to move the fridge upstairs since a small railing was in the way. We ended up having a huge argument the second time they came back and they refused a second time. Ended up for an hour going back and forth on the phone to get this fridge upstairs. They ended up leaving the fridge in our garage and we had to wait until the next Tuesday to get a different team to move upstairs. Home Depot called about a loaner we received, and the appliance manager was nice to send a couple employees to help move the fridge upstairs, which was a HUGE help. Unfortunately they were not certified movers and two employees from the garden and paint department. They came and moved the fridge up, only to completely destroy our walls, make a big pile of dirt in our home and wood from 2x4's they used to make a "tower" to get the fridge over some trim, which they ripped out of the wall. Found later they completely dented our one door on fridge. Called Home Depot and long story short offered $100 as a "I'm sorry " allowance. Ended up pulling teeth for $175, which is fair despite our frustration and damages done to our NEW RYAN HOME townhouse we bought. We could have gotten a insurance claim to either 1) get approved or 2) get denied and we pay For walls and new fridge doors. The manager, Jessica was rude after negotiation and we ended up with $150 and a dented fridge and huge holes in our walls with the finish from fridge on our walls. Lesson? NEVER buy from Home Depot unless it's wood or nails. Their third party delivery company is horrible to deal with. You will regret spending $2500 for all three appliances to have two employees damage your home and make a mess and spit on your face. You've been warned. Shop at Lowes. OR shop at Hanover PA location for better service, FRIENDLIER management and employees, and a better shopping experience. Trust me.. read more

I purchased paint from the paint department a few months ago. The man that helped me was Jon. When I actually got around to using the paint, I realized that it was not the color I was hoping for and it looked a little too light. I called the store yesterday and was told to come in and they would try to adjust the color for me. Again, Jon was there, and he helped me again. He was able to make the paint the exact color I wanted and even helped me entertainment my 2-year- old while we waited. I have never met an employee at any store that was more helpful and as friendly as him. He made my day and I couldn't thank him enough. We need more people like him in the service industry. I hope he knows how valuable he is. I will never shop for paint at any other store or location other then the Westminster Home Depot. And the only person I will trust to help me with my paint is Jon. Thank you again. read more