I live in Richmond, VA and bought a generator just before the big snow/ice storm hit because I was afraid I would lose power. Thankfully, I did not, but when I went to return the generator, I found out that there's a 7 day return policy for them. Today is day 9 and the first day I could get out to do the return. I called the store and the corporate office and got the same story..."so sorry, I know there was an ice storm and you were unable to get out, but the terms are the terms." I get that there are terms, but there are also extenuating circumstances and I'm now out $900 that I can't afford. read more

It might be ok for screws, but service in the Paint Department is awful. I was by myself at the paint counter while I waited for a full fifteen minutes watching an employee train another one on the paint machine. Finally asked is there anybody who can mix a can of paint for me and was told I could get in the back of the line of a people who were expectantly gathered around the paint machine. Finally had enough and went to the ironically-named Customer Service desk to talk to the manager, but was told she was busy on "a funny phone call." I went to Home Depot with very low expectations so was not surprised at the lousy service. Drove to Lowes and finally got my paint, but I'm certainly not going back to Home Depot again. read more

I have been here before, but today was an all-time low and frustration. I really needed to find someone to help me with some electrical service outlets, and I literally walked around for seven minutes, and so many isles of the store, trying to find one associate and cannot find anyone.. Off to Lowe's I go. read more

We purchased a Rheem gas water heater in the middle of December 2023 from Home Depot and had it installed by a local professional HVAC company. Unfortunately, the installer didn't pay attention to a huge dent on the water heater during installation. Due to their negligence now we have to live with a brand new dented water heater that cost us about $1000.00. Since, we already paid hundreds of dollars for the installation of this water heater, we didn't want to go through returning the water heater and pay for the installation all over again. Home Depot should have better quality control over their products and shouldn't be selling these damaged goods to the consumer. We all work hard for our money and shouldn't have to go through these troubles. In cases like these Home Depot should be liable to pay for reinstallations of their products. read more

The Home Depot - Hardware Stores Near Me - Richmond, Virginia

I've been here a couple times. The first time, I easily found a golf umbrella and a cheap indoor security camera. I wasn't actually looking for either, but whatever. I'm pleased with both purchases. Last time was more recently. I was searching for an indoor plant that didn't require much sunlight. I don't know why Home Depot came to mind first. I guess because in the past I've always bought my indoor plants at Home Depot, Lowes, or Ikea (they are pretty much all long dead...other than the ones I've given away). The struggle was finding the indoor plants to begin with. It took me asking three different associates before I could find someone who could help. They only had two varieties -- a peace lily (pass, I have cats) and a lucky bamboo. Bamboo, it is. So far the bamboo is not dead, but it's only been about a week. Next time maybe I'll visit a *real* garden center. I don't own a home yet so otherwise I don't really need much at Home Depot. But if you need outdoor plants, they have plenty. read more

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I went to the 1 - Richmond/W Broad #4611 11260 W Broad St to purchase a Ryobi drill I saw online. The website said there we're 5 available at this store. I had to ask for help to open the locked gate, the worker seemed annoyed. I showed him the drill on my phone, showing 5 were available, he showed no interest in helping e find it and even said "the online and store are not always in synch, what you see here is all I have" , Then he said "excuse me" because I was in his way and went ack to stocking. I was reedy to leave, but walked down the aisle a little further and saw the drill in a different location. I shared that with him, he said nothing, and continued to stock. read more

Home improvement stores are my favorite places to browse, and this Home Depot is my go-to spot. It's convenient, reasonably priced, and I can always find a product to suit my wants and needs. The staff also makes this location a step above many others and their competitors. Everyone is polite, efficient, and most importantly, knowledgeable. On every visit I am approached and asked if I need assistance, and when I do they almost always help me correctly the first time, whether it's cutting lumber to my specifications or locating a specific nail size. When I moved into a fixer-upper I even brought photos of my projects, such as the source of a leak in my bathroom sink, and employees were able to identify the issue and recommend products and methods of fixing it. They also have an excellent Lawn & Garden section with a wide variety of indoor and outdoor plants and accessories. As a houseplant hobbyist I've actually had more luck here than at many local nurseries. read more

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I added a star for HD due to the accommodating help I received from two stellar employees ! One man looked way up top of several aisles helping me to find some vac bags - it took awhile but he didn't give up! Then, Laura, a cashier, was helpful courteous and friendly assisting me not only in my purchases, but also saved me some moolah! In the garden department, I found some lovely rosemary topiaries that looked and smelled wonderful! Keep up the good work! read more

The Home Depot - Hardware Stores Near Me - Richmond, Virginia

Needed to move some furniture so I rented a pick up truck. Better than uhaul, because HD doesn't charge mileage. However Lowe's may be a little better since you get 90mins vs. 75 here at HD. Then it's $5 for every 15mins over. Nonetheless, worked great for what I needed! These are first cole first serve, but I called 30mins before pickup to ensure I at least had a chance to get one. Upon arrival, it took less than 5mins to get my info and sign an acknowledgment. They then charge a $50 deposit and you're on your way! I ended up paying $40 total since it was hot and we couldn't move things in 75mins. I was refunded the difference from the deposit. read more

I'm here to tell you that carpet + animals do not mix. We have a 3 year old dog who is clearly housebroken, but for some reason will go on pee inside the house rampages randomly about once a year. It is beyond frustrating, but those who have pets, you get it! Our house is all tile or wood floors except for the bedrooms which are carpet. My dog decided to pee in my toddler's bedroom not once, not twice, but three times over the span of two days. This was right around the time I found out I was expecting my 2nd, so I think there was some jealousy involved. Anyway, I tried EVERYTHING to remove the smell from his room. Nothing worked. We decided to get quotes for replacing his floor with Luxury Plank Vinyl, as it is waterproof and scratch resistant AKA perfect for people with small kids and dogs. We got quotes from a few different places, but being that we had Home Depot gift cards already, we decided to go with them. They were communicative and professional throughout the entire experience. Someone came out to do a measure, then we received a detailed quote which we could pay by phone or online. They were super backed up, so our appointment wasn't for another month and a half. Not their fault - I blame Covid and everyone wanting to do home projects. The day finally arrived and it went smoother that I could have imagined. The company that they contracted out arrived a little late, but they communicated that via text. They got down to business and were in and out of here in under 2 hours. Their work is flawless and we are extremely happy with the results. The plan is to replace the floors as the dog (inevitably) pees on the carpet in the other rooms and we wouldn't hesitate to book through Home Depot again. read more

I purchased a dishwasher for a rental house and paid extra for installation and removal of the old unit. It was delivered on time, however the delivery guy said it would take a "special valve" to be up to code. This guy left leaving the new one, the old one and the box. The next installer came two days later and says it's going to cost $389. My tenant paid the added charge and the best we could get from Home Depot was a refund on the original $179 we had paid them and that took took a LOT of arguing. Another plumber told us the "part" was $10 and on every plumber's truck. This is a racket and someone ought to catch these guys. We told Home Depot but clearly they didn't give a rip. Will NOT get appliances there again. read more

I generally like The Home Depot. They are clean. People don't ignore you and usually big aisle, until they start stacking boxes of spontaneous purchase items. "Mom ! Buy me that 16 piece set Dremel. All the other kids have one." Today though .... no matter how many mandatory mask wearing signs ... the freedom loving, make America great 2020, do it yourselfers, still see no need to cover their virus infecting mouths. I counted 4 customers, 1 employee. Sadness. read more

I came here to get a Window Blind. No one helps you. There was a guy at the desk in the back of the store to busy on his cell phone never looked up. Went to Lowes I received excellent help. I do not recommend going to Home Depot read more

The Home Depot - Hardware Stores Near Me - Richmond, Virginia

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Have been to this Home Depot many times, followed by a visit to Lowes as a basis of comparison. Today ended up going in the favor of Home Depot, when it's normally Lowes. Was in search of ceiling fans. HD had a much greater selection overall, but particularly in contemporary styles at a great price, too! I was just window shopping today, but I'll be back to pick up 2-3 ceiling fans in the very near future. read more

I don't know why there are so many more Lowe's than Home Depots in Richmond. My best friend for over 20 years is a gay man who shares my love of architecture, home design,gardening, and travel. We, of course, call this store "homo depot" and love to look at paint, lighting fixtures, cool kitchen appliances, fab sinks and vanities...you name it! If a straight guy goes to Home Depot, he'll head straight for the power tools, but Ricky and I are all about the flair. I go here often, especially to the garden center which is much better than Lowe's and I bought my Christmas tree here last year for a mere $19.99, a real bargain these days. read more

5 stars for the staff in both the paint department and the appliance section. This Home Depot is my absolute favorite location for service, product and overall experience. Considering that I've been here no less than five times in the past week, I feel like I have a pretty solid handle on this HD. As a first-time homeowner, I've been making almost-daily trips for primer, paint samples, appliance comparison and other supplies. I can only imagine how many visits I'll be making to HD in the coming months, so I'm grateful to have a location that's both close-by and employs knowledgeable and friendly staff. The paint staff is super helpful, always ready to answer any paint-related questions and provide suggestions on brushes and finishes. I never feel like I'm annoying them, even when I'm requesting six paint samples at a time. I've dealt with at least four different employees and every one has been equally professional and delightful. The staff in the appliance section is also extremely friendly - the bf and I were looking at washers and dryers and Michael offered us super useful advice about appliances, as well as random tidbits of homeowners advice. We talked to him for a good 10 minutes, and I left the conversation feeling much more enlightened. HD, you and I are about to become the best of friends... whether you like it or not. read more

The Home Depot - Hardware Stores Near Me - Richmond, Virginia

Whyyy Home Depot Whyyy?! Please train your staff Diann, to attend to the customer sitting in front of her versus training their peer!! I paid for a quote on a kitchen flooring job and was advised to go into the store to complete the process. I visited 2 T-W-O HOME DEPOT stores Ashland and Broad Street near Burlington Coat factory. I'm asking myself do I want to get my flooring and fencing projects completed by them?! Do I want to give my money to a company who's customers are not valued?! Diann ignored me, spoke over me and even included another peer in her dialogue as I sat there in disbelief. I asked the rep for her name, told my friend it's time to go and walked out. I was already disgusted that people were walking around maskess (I'm a high risk candidate). I asked for the Managers name as I was walking out the door and I shared with one of the other reps what happened. He had been with us prior to us leaving he was in disbelief and said we should contact the manager. This lady had no regard or respect for my health or time. She's putting people unnecessarily at risk for Covid-19 especially since Home Depot doesn't enforce mask wearing! What in the world is wrong with these people!! I was so looking forward to having my flooring done! Apparently, flooring is not a strong suit for Home Depot, since the reps at both stores were not interested in closing the deal! I asked for other designs and neither had the gumption to show me anything else and I instead said that's all they had! I actually looked online to find the flooring I wanted. Home Depot you are throwing money out the door with these lazy, lousy employees! I just ended my relationship with Lowe's, are you next to go?! Bye Bye white plastifence! Goodbye Flooring! read more

Just by, management must have decided the virus is over. Most staff not wearing masks, including the lady at self check out coughing up a storm. No social distancing. Sad. read more

Shout out to Melissa for being super helpful and sweet. Less so to the guy in the red hat in the windows. I know you can't know everything about everything. But at least when I have a question and hand you something you can hand it back not toss it back on a chair. read more

I HATE being forced to buy from Amazon if I can patronize a local merchant. I went in today to look for an outside wall lantern light for the house. Their inventory was pitiful at best. SOOOOO, I bought what I needed from Amazon. read more

The Good: Love this store and its sales associates!They deserve 5 stars! The Bad: Recently found a great LG washer/dryer pair - ON SALE - that I liked. I needed to take a couple of measurements and then quickly ordered online. Items were no longer on sale. As I did not need them immediately, I asked several associates if they might return to the sale price and was told no, they probably would not so I bit the bullet and bought them at the non-sale price. They were delivered soon after, but while checking the order, I noticed that suddenly they were on sale again! I called HD and was told the only way to get the sale price was to return them and re-buy! Shame on you, HD! In these difficult and dangerous times, you should not be exposing your wonderful employees to needless tasks and interaction. We are all trying to make things work and this is a ridiculous choice in lieu of a refund based on misinformation! I hope you will make this right! J. Evans - Richmond, VA read more

We had placed an order for garden soil, which was to be delivered on April 2. We received a call that the order would be delivered on April 4. This was apparently not updated in the system. The order was not delivered. It took two days of phone calls to try to determine what happened. The associate that we finally did reach said that it looked like delivery had been attempted on April 2 but nobody was home. Come on. It is a pandemic. We were definitely home. It would take a week for a delivery to be made. There was no apology and the associate kept insisting that the delivery had been attempted. Crappy service. read more

This is the best Home Depot I've ever been to! My dad and I needed to find bolts of a certain size and then later a tap to create threads. We had to ask around a couple of employees, since I think some employees are specialized in their knowledge (one employee told us where to find bolts but claimed the store didn't sell anything to create threads for the bolts... but we returned later and found an employee who was SUPER helpful and knew exactly what size taps the store carried). So I think as long as you ask the right person, you will find the answers and items you are looking for. The women's restroom in the back of the store was also impeccably clean. I can't speak for the men's room. :p Also, Vincent (the cashier up front) was super friendly. read more

Waited all morning for an appliance delivery only to be told they "attempted" to deliver. I not left the house and have no missed calls. Received an email saying "sorry we missed you" ??? Needless to say, I canceled the order and will take my business elsewhere. read more

Worst experience ever. Never buy anything more Than mulch here. Especially major appliances. The staff are completely untrained and don't fall that you should not order online but should. One I to store to order all they do is order online. And when there is an issue, don't count on any help. Stay away, go to any other appliance store, even another Home Depot, if you have to. read more

Went in today to return an item, like five people in the return line, three people behind the customer service desk, only one of them actually helping, Annie was wonderful. There was another guy there his name is Steve, he was completely useless. Looked at us and made sure to not say anything or help any of us and walk away while we are still in line. I made sure to thank you and he again for her hard work and before I left. Customer service is important, apparently not to some people. read more

shout out to Bill N for helping us find exactly what we need to fix and finish our gazebo!!! he was super knowledgeable and friendly. great experience all around! read more

I have to say that the employees that work at this location deserve five stars. They are friendly and attentive and helpful and when something doesn't quite go to plan, they work with you not against you. I drive a longer distance to go here despite Lowes being much closer because the employee's at Lowes couldn't be further from interested or friendly. You'll be wandering for days before anyone pays attention to you there. The gardening centre at this location isn't great, it's fine but it lacks variety and their house plant section is a bit sad but that may also be due to the season. Customer service counts and this store is really doing it right. read more

yesterday they sold me mulch they did not have, told me to call back today to see when more would arrive. i called and i was on hold for 15 minutes and got disconnected... They gave me 8 bags of free mulch! read more

You'll find more of a variety than you will at Lowe's. found that the employees are quicker to greet you and ask you if you need help which I appreciate. read more

Went in this Home depot to copy a chevy Colorado key. Lady told me they didn't have any more of my size and she just placed a $4000 key order yesterday. What a Waste of time.. read more

The Home Depot - Hardware Stores Near Me - Richmond, Virginia

This place has absolutely the worst customer service ever. I just popped in at lunch time to get some plants. I asked the cashier if they still had day lilies. It's late in the season and I may have missed them. She said she didn't know and vaguely waved at the perennial section that I just came from and said, "Look over there." Then I asked her if they had a hummingbird feeder. She said yes. I said, "Where?" Again she vaguely pointed to the door and said, just go through there and look around. I did that before I asked her and didn't see anything. I did that again and saw the same thing I did the first time. Then I left without buying anything. Do I want to spend my money in a place that clearly doesn't care and can't be bothered with assistance? No. read more

Home Depot is close by and I enjoy going into the place. The people are very friendly and if I have any questions, they will try to answer it or find someone who will. One of the things, I like about HD is the quality of Grills they carry. I am a BIG fan of the Brinkman Grills as I have one of their Professional Smokers and I feel they DO make a quality Grill as appose to some of the other brands. The only reservation I have about shopping at HD is.... is your Credit Card information Safe? They had their Servers hacked into several months, but failed to let the Customers who have used their card in the past know about this information. I hope it is fixed, and if not than I will travel the extra mile to the Blue Box down the street. read more

Dear Management, Thank you for such wonderful employees at this Home Depot. I have been there many times over the last few weeks dealing with renovations and preparing to move into my new house. Everyone at HD actually knew where things were when I asked them. Never a vague answer, always specific. If I was confused, they sent me to someone more familiar in that department (such as lighting for lightbulbs) and they helped me. Someone even got up on a huge ladder to get boxes for me and open a new box of granite cleaner i needed. Other stores do not go out of their way like that. Please let your staff know that they are way more helpful than that the other store that starts with an L. I will be coming here exclusively from now on because the staff here rocks. Thanks for all of your help in the last few weeks. read more

Bottom line in case you don't read the details below - the associates at the store are courteous and helpful but the process is so very broken. It's so hit or miss with this store - my hot water heater installation was nearly perfection, but I remember one day in the paint department an "associate" came over to give his advice - he was helpful (or so I thought) until he started his water purification pitch. Turns out he's a third party salesperson and it turned out that his advice was just a guess and not a correct one. That was weird. BUT because I'd had a good experience with their appliance installation services I went back for carpet installation/replacement. Whew doggies, overall it was NOT good. Ordering the measure online was fine, the measuring guy was fine, the installation guy did a great job despite not reading the installation notes that I had picked up the carpet so he went to the store unnecessarily and waited for them to read them to him, then took two smoke breaks and 15 minute phone call for a 1.5 hour job for which I left work and was waiting to return. The in-between part was the worst, though. I had to go to the store to pick carpet. I got there at 5:15 pm and had it picked in five minutes. A very nice, new associate was helping me with the assistance of a very nice veteran employee. Within a few minutes of pulling up the order on the computer (a system the newb didn't know), another customer came to order hardwood flooring. The vet took her order and gave a few pointers while the new guy fumbled through screens with me. TWO HOURS LATER I was finally heading out of the store after the other customer had long since finished her business, but my order wasn't complete - they said they would call me in the morning. No call all day so that afternoon I called and easily paid with the measuring company; they said I'd have to schedule the installation with the store and my heart sank. I called the store. And called, and called. After many tries of being put on hold and never reaching anyone, I finally reached the manager who said he'd have someone call me by noon the next day. As expected, no call, so I started the calling process again with the store. Lo and behold - while on hold yet again I get an e-mail from the installation folks who want to schedule the installation! Easily completed it with them. Moral of the story - if you need something complicated, work online with the other companies. Try to leave the store out of it. read more

I placed a simple online order to pick up something in the store that is in stock. Waited an entire day and it hasn't been filled. Called up there, phone rings and rings and then they pick it up and hang up. Has happened twice. Disappointed in their poor service so far. read more

I love Home Depot... I give this store as low a rating as I can because I have YET to rent a tool from them that worked. I typically rent them, get them home, start using them to find the tool either broken, missing parts, or parts breaking while using it. Today was the end... 2 trips for bad equipment, and when I went back for the 3rd time, I had to wait in line for 30 minutes just to get my refund. Not right!!!! read more

Dropped off a string trimmer for repair the last week/first week August /September. It's November 23rd. Called again today. Had to leave a message with a manager since the tool rental/repar shop won't answer the phone. This will be the third time leaving a message. Went in to ask but they said they woyld have to get back to me. Never did. 3 months to fix a string trimmer. Nobody know anything other than it is in the shop. I got my transmission rebuilt in two days. Find another place. read more

Two of my sons worked here, one of whom transferred to this store from Alaska when he moved back home and had 2 years in with the company. However, because of the prejudices and insecurities of one of the managers, Brandon Brown, and the indifference of the store manager Ladawn, both of them were forced to leave. My eldest son had to leave work one day because of what wound up being gall bladder stones. He eventually had to be taken to the hospital several days later while at work by my youngest son during which he had emergency gall bladder surgery and had it removed. Despite bringing the appropriate paperwork (actual notes from Bon Secours, from the surgeon himself) and other supervisors knowing he was leaving, Brandon Brown wrote my son up for not having proper paperwork. The store manager Ladawn allowed it to happen. Brandon Brown also had issues with my son attending a religious service and wrote him up for coming back late for lunch during a holy week. He made no secret of his dislike for my sons religion. My youngest son was given a verbal reprimand after taking the eldest to the hospital. Both of them have new jobs but the absolute corruption and obvious prejudicial actions at play here forces me to never, ever buy anything from Home Depot again. It also calls into question whether Brandon Brown took issue with my sons for being darker skinned than he is. My business spent thousands earlier in the year on flooring and needs to spend thousands more this coming Spring. Never again will I step foot in any Home Depot and my business will be buying elsewhere. I will not support bigoted individuals. And I will be spreading the word about how this store operates wherever I am able. read more

I will never shop at the home depot again. An extended warranty on my lawn mower is not being honored, and I have a year left on the warranty. The bigger problem is that I cannot talk with a human easily. I have been on the phone for over 2 1/2 hours in the past two days - most of the time waiting on hold for a manager, who did not seem to care that I waited that long. It has been impossible to find a complaint number other than the one who has put me on hold for over an hour. I am convinced they wanted me to give up. On top of that, there was not the follow through promised. 68% of people change vendors because of the way they were treated. I am in that percentage. I will not step in a Home Depot again. read more