My girlfriend and I stopped in to grab something and ended up looking at the Christmas trees (of course). We found one we wanted but it wasn't on the floor. The app said it was in stock, so I asked someone to help me find it. Long story short, we had 4 different people helping us with this tree (all happily offered). This sweet lady, Joan, ended up finding it ,and Thomas brought over an entire pallet of them, personally delivering us one. It was easily the best customer service we've ever received and such a wholesome experience overall. read more

So I went there for the 3rd time today. Went inside for the first 2 orders. The 3Rd order placed for curbside only to wait for 30 minutes. Went inside to be told I should have known that they stop curbside at 5pm.. it's not on your website and didn't enjoy the negative attitude from your employee m maybe Lowes is the answer! Totally negative experience not that you care read more

The following is strictly in regard to the selection of lumber and the physical appearance of the lumber department. I wasn't there for anything else, ...so it would be disingenuous of me to comment on a product line or any aspect of service and competence of staff in areas of the store that I didn't frequent. Now I don't consider myself a professional contractor by any means, I'm more that 'Jack of all trades, master of none' type. However, I don't need to be a beaver to know good wood. Being an old guy who grew up in a different world, one where men worked on their homes and were responsible for maintaining the homestead inside and out, I've become quite dispirited at the current state of American 'Manhood.' Now comes the review of the Newburg Home Depot. This particular Home Depot has never been known for its top-shelf lumber, but the chance you'll get something useable hits around the 75% mark. That was until the recent administration decided to turn this country into a 3rd world state. First I had to make my way through at least 23 recently arrived 'migrants' blocking the entrance near the lumber entrance babbling away in their native tongue and unwilling to step aside for a man to pass. Right off the bat, my blood pressure began to rise as I was forced to navigate my way past the deluge of coughing and hacking men, I could only imagine who had what. Then I went into the lumber isle in search of 10 straight 2X4's. After an in depth 1-hour search, I fund 1. I'm getting a little ahead of myself, so let's back up... 'the lumber isle'. To say that the stacks of lumber were neatly displayed would be a complete lie, it was as if a giant came into the store and tossed all the various sizes of stud lumber onto the floor like 'pick-up sticks.' Now I can't fault the staff, there weren't many to start with and the HORD of migrants flinging lumber around was more like a hard of grandmothers at a white sale at the local linen store would be too much for a staff twice their size. Just writing this is disconcerting, knowing that it will never get better. I'll refrain from bantering on about the social situation this nation now faces as it applies to the quality of service, product availability, and price. So let me just get to the point in a more direct way. #1 the quality of wood gets a -100. The price-to-quality ratio gets a -100. The appearance of the store (Lumber department) gets a -100. The 'This Is Bullshit' factor gets a +100. The ease of finding someone to assist you gets a -100. The ease of entering and exiting the store without having to fight your way through half-parked driverless autos and trucks gets a -100. ...and so forth. Now I'd held off on posting this because I figured everyone could have a bad day, so I stretched this review over a week. I gave this Home Depot 5 days and 5 attempts over 3 wood deliveries to change my mind. However, every day I showed up I was faced with the same result. I'd go to LOWES, but they're not much better... but that's an entirely different review. read more

We give Home Depot a lot of business but I have never hoped so so bad that a ceo or other higher representative of the company walk through this store and see how the employees are ruining this company. Every time we go into this store we deal With something whether it's ;employees avoiding you so they don't have to help you, rudeness, employees yelling the f word, employees flirting in a back aisle, and employees doing absolutely nothing. I'd appreciate someone telling me if our employees were behaving in a bad manner because that reflects badly on our business so that is why I am writing this review for Home Depot. Your company is good but this location needs some management. read more

A lot of workers but no one knows how to help. The close an aisle and do nothing if you ask for help it's never their department. I hate going to Home Depot. Useless staff unorganized unstock store. Everything you need it's too high up and if you ask someone they quickly say. I'll get someone from this department but help never comes. read more

Great customer service, friendly customers and customer satisfaction. Good or Great for anyone.

COVID19 RISK. - A week ago, I was in the paint dept. An employee was wearing his mask improperly. I pointed it out. He pulls it over his nose. I walk past about 5 minutes later, his mask was down again. - yesterday, I'm in hardware dept. Someone asks if she can help. A rarity in Home Depot! I said yes, you can by wearing your mask properly. She asks if I need help with the hardware. I say no, and repeat again that the way to help me (I'm 66) is by wearing her mask properly! She says that SHE is reporting ME to management for threatening her!!!! Talk about black is white and white is black. Fool me once shame on you. Fool me twice shame on me. Fool me a third time? I went shopping at Lowe's this evening but I needed to get two quarts of paint and match two colors in Behr paint, HD's in house brand so ... back to HD I go and guess what? Both people at the paint counter are not wearing their masks properly. And, when I asked for help in the hardware dept, a staff member got within 2 feet of me, I had to back off. I complain at the checkout counter again. She argues with me "you were here last week! ...", and, since she was obviously disbelieving, I show her pictures I took to prove my point of the two staff people wearing their masks over their mouth and chin, leaving their noses exposed. Her response? ."You can't take pictures of them! They are minors! And they are behind the plastic screen!" Well, first of all, those plastic "screens" don't do jack. They are a PR, not science. Secondly, it's perfectly ok for these same "minors" to put the lives of 66 year olds at risk because following the health orders of NY State are too inconvenient for them? Excuse me? It is typical of minors to ignore health guidelines: If they are minors, TRAIN THEM properly! The rules are: indoors, everyone must wear a mask. Maybe staff thinks that big box stores are so cavernous that they don't need to follow the rules. But if enough people don't follow the rules, then aerosolization eventually spreads the virus - that can survive for up to three hours in the air - throughout the entire conditioned space. Home Depot apparently has a systemic problem with providing strict COVID19 training of their employees at this location. If you are concerned about health risk, AVOID or report here: mylicense.custhelp.com/a... And I am telling all the contractors and subs that we use that we will not allow them to do business with Home Depot at this location while they work for us. I have not encountered the same resistance at Lowe's. I'm going there from now on, and as we are restarting a gut reno, that's 10s of thousands of dollars in lost business just this month alone. UPDATE: I just got off the phone with someone who claimed that they were the "acting manager". I told him that I have been to his store three times over the last week, and each time there were staff that were non-compliant with regard to mask protocol as mandated by NY State, and that I had filed a complaint with the State of New York. His response? "You can do that. Not a problem." As someone who is at risk due to age, this IS a problem. I am never going here again. Our company will have language written into our contracts with our contractors and subs not to use Home Depot on our projects. read more

So I placed an order online WP #10546795 like I have before. I have a long driveway and every driver before has unloaded the materials in front of my garage. So in this order I ordered 13, 80 lbs bags of concrete mix. Mind you that the weather is cloudy and has been raining on and off. This knucklehead delivery driver unloaded the pallet by the road and never even walked up the driveway and rang the bell. How in the heck am I supposed to know it's there. To boot the phone number on the pallet order sticker is an old number that has been updated at the store. So if the driver called he should've known that he did not get in touch with me. Would love to confront that lazy or incompetent driver. I'm only giving three stars because this is the first time I was this disappointed. All because of this driver. Luckily we got to the cement and it was still dry. read more

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Standing here by paints. 2 ladies blabbing and I'm standing here like hello. They going on and on. So finally one helps me while mixing the colors she's blabbing like there's no work to do. Guess that's what they get paid for November 16 2:56 pm read more

I was able to place an order over the phone and a wonderful woman named Janice Sunshine helped me so that I can just do a curbside pickup !! YoU have a wonderful employee there!! I hope you are treating Janice good! She has put my faith back in Home Depot in Newburgh!! read more

My husband and I had a great shopping experience , lots of supplies that match others & will help us plan basic bathroom redo when it comes time ..however there are a couple people that work there that have an attitude like you are an annoyance . I feel for the employees that work hard & deserve recognition just for putting up with the ones who don't . Chris & Morgan & the manager Diane were very helpful . The Newburgh store was very clean & organized, prices on par but found Home Depot tile & flooring selection here better than the competition nearby . read more

Here's an update on my kitchen cabinets, it's been almost 4 months since I placed my order and three months of waiting from the expected date that we were supposed to receive them we did receive an email from them that we should expect them on the 11th of June or sometime next week that's not a definite date, hopefully, they don't send us another email changing the date will keep you updated, here's the email that was sent read more

The Home Depot - Email - Hardware Stores Near Me - Newburgh, New York

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What dude doesn't love the Home Depot. I'm always stopping in for some home improvement items and in the summer the outdoor plants and yard stuff is plentiful and fun to browse through. Employees seem helpful but not sure they always know what they are talking about, though I have commend the effort to help me. read more

The Home Depot - Hardware Stores Near Me - Newburgh, New York

So I purchase 4 20lb cinder blocks and whole going to my truck I see 2 guys watching me as I walked to my truck. I put the lift gate down and one of these guys grabs one of the blocks off my cart attempting to put it in my truck. I said put it back I did not ask for any help. He did and walked away . I heard him talking to the other guy in some African language and I realized this was not for drugs and I felt bad that I was so rude . I gave the one guy 10.00 bucks and said they look like they need some lunch. I'm getting tired of beggars at every off ramp . Home Depot should police themselves and protect customers from beggars read more

Jen, the department head, helped me find the right fitting for my dishwasher. Another time, my toilet backed up, and John set me straight. Thanks! A few days later, my sink was dripping, and Lucy got me what I needed. Lastly, my son-in-law broke a pipe, and rushed to HD for a solution. A guy named Bill talked him through it and he came home to solve the emergency. read more

Received horrible customer service via the phone. Had to go into the store and the woman "Shirley" working in customer was still rude and didn't know her job well enough to assist me. Had to have a store manager come and resolve my problem. Considering Home Depot's competition is across the street I probably should take my business else where. Staff is often unknowledgeable in the department they work in and generally seem like your bothering them. This women "Shirley" had the nerve to tell me "we're busy" and thought that would be an acceptable excuse..in retail if your not busy your going to find yourself without a job! I asked that the store manager I spoke to talk with the women I dealt with today, and I do hope he takes that advice read more

In Newburgh there are 2 choices lowes or the Home Depot. There are other hardware stores and countertop stores around. But for chain stores those are the 2 options The store itself is just like everyother lowes location. They have everything you would need for home improvement. This lowes does tend to be more expensive than the Home Depot. We had to look for an employee to ask a question. Once we got up to the front where the check out was. 2 employees asked us if we needed help with anything. That would have been helpful before checking out! But. They were nice. This location does have a big parking lot there is a 24 hr security guard that drives around. I don't know why but they have one. You can walk to the TGI Fridays and barns ennoble. Overall. Lowes is good for certain things in Newburgh. I will prob be back. read more

The Home Depot - The inside - Hardware Stores Near Me - Newburgh, New York

I dread having to goto Home Depot, Spent way longer than I even wanted to in this store all because I was trying to find a employee for help, figures you walk all around the store from one end to the other end with not seeing a person in sight unless they're moving supplies, walked up to a register to ask for help near the wood section - the chick was completely passed out with headphones in Like what the hell are you even around for? Finally after close to 40 mins find a employee and I swear he was completely useless, need less to say I walked out and went across the street to Lowe's. Never again! read more

One complaint that is consistent in many of the reviews is the difficulty in finding someone to help. I stopped in for some supplies on a Saturday afternoon while rebuilding my garage wall. We stood around for several minutes in the lumber department with a question about paneling and nobody came around. We had to separate and walk around until we could find an employee. They were scarce. We ended up finding an employee who was extremely helpful. I never caught his name, but he was knowledgeable on all of their products (not just lumber, but other sections too). He was polite, creative with giving us ideas, and all around helpful. I've always had good encounters with the staff here. They are mostly all courteous, knowledgeable, and seem to enjoy their jobs. The cashiers keep the lines moving relatively fast. read more

I have worked for large companies most of my career. One of the unfortunate things with large companies is that they don't typically empower their management to make happy customers. I've always found that when there's an issue with a customer interaction or transaction, it is that moment that you create a customer for life and 10 new customers. The reverse works the same way. I just wanted to say that Home Depot and especially rich the manager and Rosie the salesperson made a difference for the Home Depot Brand today. Very happy and appreciative. I'm about to buy all new flooring for an addition in my house and I'm happy to say I will be using Home Depot. Thx read more

The Home Depot - Hardware Stores Near Me - Newburgh, New York

This is one of my favorite places to go. Amazing people who are always super helpful and informative. Minus one, Jahi. She was very rude and unbearable. read more

If you are a woman the men will ignore you and not take you seriously. They would rather help out a man. You can't find anyone to help. The store employees walk around on their phones. I ended up leaving the store in tears. Also they have people pan handling in the parking lot. read more

Since I have recently moved my operations to Newburgh I can say that I I'm quite pleased with this Home Depot location. They have had almost everything that I'm in search of within reason. The staff has always been very helpful and I think management should really take the time to thank their employees. I especially like how festive they were over the holiday season. Singing carols smiling and joking with customers it was a nice touch. read more

We put in a whole new kitchen and we really had a bad experience. Half our appliances didn't show up and when we called them the answer was oh the truck company we use sometimes the appliances disappear off the truck. So you're sending people to our house to deliver appliances that steal stuff off the truck. Did not make us feel comfortable. We bought Samsung products. We've only had them for two years and it's all falling apart and we spent money on it. The metal is peeling off the wheels in the dishwasher already broke the bins in the refrigerator already broke. We are only three people in the house. These products should be lasting longer than that we should've kept our old products. No one is responding to me regarding these issues either. read more

This store is the prime example of GREAT CUSTOMER SERVICE, GREAT PRODUCTS AND EMPLOYEES THAT are knowledgeable, conscientious and go the extra mile! (Unlike that knock off store down the street LOWES). It is a pleasure to shop here, managers are friendly and you can find an employee everywhere you turn and they are courteous, knowledgeable and go out of their way to help you!!!! LOVE HOME DEPOT!!!! read more

Very poor customer service. Can't find people to help and when you find they make sure you notice how dissatisfied they are in assisting. Can't say I won't be back as I'm sure I'll have to at some point and that's what the problem is. They know you need to buy things here so they don't care about helping you. Can always go to Lowe's just across the street but they're just as bad. read more

The store itself always has what I'm looking for but the customer service isn't the best. Their has been multiple occasions where i asked for help and they said they would be right back to help me and never showed back up. read more

Great deals on Scott's mulch, 3 bags for $10. The employees here are helpful. Although I am partial to Lowes, sometimes you can't beat the deals at the Home Depot. This location is a little dark inside and not as bright and inviting as other locations that I have visited. I try to shop here, because I hear they treat their employees great. read more

The Home Depot - Hardware Stores Near Me - Newburgh, New York

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We had ordered appliances from this store back in Jan. We live in PA in a gated community, this time of year it's spring thaw and all trucks entering the community need a weight receipt. Delivery was turned away at the gate for not having the receipt. When we contacted the store no one knew where our appliances were, and repeatedly asked us to call their third party delivery team. No one had answers, and now two days after our "delivery" no one called us back, and no one had answers for us when we called. They were completely rude, and wanted us to go pick up the appliances, which at this point still no one knew where they were! This team at the Newburgh location are incompetent, rude and unprofessional . After the nonsense we were getting fed, we called the Home Depot home office and within ten mins they knew where our appliances were, and gave us a new set delivery date. After that we got a phone call from the Newburgh store with someone yet again telling us they don't know where the appliances were. When we told them we already spoke to the home office there was no apology for their mix up. I will never shop with this home depot ever again. read more

went to home depot to check out flooring for our bathroom. Met Farrah from flooring .in Newburgh ,how very helpful to us. She is a asset to the store. Edward W read more

Just cancelled a refrigerator freezer combo French door style by Samsungas they said the would not drive on my icy access road to the house. Really it took them over three weeks to work out a delivery and they want me to gravel my drive because they brought a huge truck to rural deliveries in western New York. Can you say stupid and bad customer service. They just lost a long time and future customer. read more

Once again Home Depot has proven that customer satisfaction in not a priority. This is not the first time I have had such an experience with Home Depot, upon contacting customer service about a defective ceiling fan, I was assured a replacement part was on its way to make me a satisfied customer.. a week or so has passed so I contacted customer service and discovered the part was on back order and not shipped. A courtousy call would have been the correct response to let me know of the seat, instead I left my fan apart and waiting for this fix. Instead they have proven the customer is not our concern. I have already destroyed my Home Depot credit card as well as my family members doing the same. I drive past the building and go to Lowe's even if it's for a 39 cent screw. read more

We stopped in here for a baby gate. We're actually getting a puppy and this Home Depot is near the breeder. Probably the most clean Hone Depot I've seen. The guy was driving around on a Zamboni thing cleaning the floors constantly. We got the gate and right before my father went to put it in his car, a black guy can through the doors and ran outside. The staff didn't really do much about it. They tried calling out to him but didn't do much. The staff could've been better and that's the reason why this place gets 4 stars. Yes, they got robbed while we were there. We then used the bathrooms before we left which you couldn't tell the difference between a fancy hotel's and a Home Depot bathroom. Wow! Super duper clean, everything sparkling. Good experience, besides for the lack of effort in trying to catch the robber. read more

Can't find anyone to help (flooring dept. specifically), and when they finally show up-they (specifically the balding older gentleman) don't even want to do their job and help you. He had me go to Wappingers Falls store for tiles that weren't even there! read more

Pretty bad customer service the guy in millworker keeps saying he is new and is useless bad customer service won't buy my expensive door there read more

I purchased a riding mover which was scheduled to be delivered today. At the time of the purchase, I asked that it be tagged so that it wouldn't be resold. Well, guess what happened? You guessed it. It probably wasn't tagged and it ended up being sold out from underneath me. Anyway, . . .after five hours of lost time, endless double-talk and lies from at least five associates I left with nothing except a invoice that stated I had paid in full for a rider mower they couldn't replace. Mind you now. That wouldn't be so bad, but it's extremely hard to find riders at this time. That stated, as a patron for 25 years, I asked the manager if he was willing to provide me with a gift card to compensate me for my time, effort and the incompetency I encountered. He informed me that he couldn't because it wasn't Home Depot policy to do so. Bottomline: Buyer beware. If you're purchasing a large item that's in short supply, consider how you're going to get it home yourself. read more

Visited today to deal with a slow moving shower drain. I got some excellent advice and customer service from Mike, and another gentleman who had a brace on his left arm, who is employed by the store, but was not currently working at that time!! My husband and I are transplants from California and have found many of the people here to be harsh, abrupt and less than what you might call "helpful." So I was pleasantly surprised by these two gentleman's willingness to go the extra mile and provide me with excellent service and a pleasant helpful demeanor. Good job Mike and robot arm guy, off duty!! Thanks! read more

a little pricey but over all good shopping experience.

I cannot stand their return policy. I had a store credit for $14.99 and I wanted to use that and cash to purchase my father a gift card for Father's day. You are not allowed to use store credit to purchase a gift card. I was mad its money either Elat and I don't need to buy anything. Not that I could read the rules on the back of the sore credit they wrote with a sharpie how much was initially on the store credit. Too many dumb rules and never anyone around to help you. It's too bad you can't rate them a -1!!!! read more

Purchased high end refrigerator, microwave, dishwasher, stove, washer, and dryer for a condo we are remodeling in another state. All products purchased were Samsung. Scheduled a date for delivery. We booked a flight for the scheduled delivery. We called the day of delivery to confirm. We got the okay. We got on the plane. We landed in the other state. As the plane hit the tarmac we get a text.... oops we can't deliver! Called Home Depot explained that we took a plane, paid for a hotel room, rented a car and no delivery! Home Depot said it's Samsung's problem call them. Called Samsung they said Tina whoever that is changed the delivery date for a week later. Samsung said Home Depot knew. Called Home Depot back they said it's Samsung's fault. This went on for 3 hours on the phone in a rental car. Then Samsung said they can't do anything about it and they can deliver the following weekend. If we accept the appliances we will get a reimbursement for our expenses. The following weekend took another flight rented another car booked another hotel room. The same day we got there we received a call that Samsung would be delivering by four perfect. At 4 we get a phone call that now they'll be delivering Monday. We're leaving Sunday! First they said there was some kind of storm Where We Are . Except we are there and there was no storm. Then they said the lift on the truck broke. My husband who suffers from high blood pressure and hypertension lost his mind on the phone somehow the appliances showed up. But my husband who also has arthritis in his ankle and limps had to help them bring the appliances up because their delivery guy hurt his back! So we let Samsung know that we accepted the appliances. And they're going to comp us a whopping $150. Two trips to another state, two hotel bookings, two car rentals plus food gas and other expenses. And we're getting comped $150.... priceless.... we're still not sure who screw up it was. We accepted the appliances because you were caught between a rock and a hard place. We can't keep flying back and forth. I would have loved to have canceled the order. It was quite a bit of money. read more