A shout out to Mario at the Newburgh Lowes. He went above and beyond to find me the repair kit I needed to fix my faucet. Thank you Mario for the EXCEPTIONAL SERVICE. It was a pleasure to speak to someone who knew what they were talking about vs my experience across the street at the competitor. read more

Please, for the love of God run from the store terrible customer service lied over the phone about having a appliance I was looking for please do yourself a favor and never come here read more

Horrible never delivered item to me (ordered on Aug 27 ,left me on hold for 25 mins Newburgh store ) and then told me they could not refund the item I paid for (and more for same day delivery -because the delivery service is like DoorDash -and they would have to ask them why it was not delivered !!) Never heard back ! This was after being on the phone to Lowe's (1 800 ) for 30 mins ! All over 8.98 item 10$ to deliver ! Never ever. Again! Realize if you order same day delivery and you don't receive it Lowe's basically says too bad!!!! They don't leave the Newburgh customer service on the follow up from the store its the 1800 corporate where you will be on hold for the day! read more

It's Lowe's. You typically have a reason to go there. Today was looking at refrigerators. The prices are standard. The service could be a little more attentive. The store is always clean and well kept. I have never had any customer service failures with them. read more

Extremely Disappointed with Customer Service and Handling at Lowe's Today I went to Lowe's to buy 10 bags of soil for my garden. The sign clearly stated 2 for $12, which was a good deal since the regular price is $9.80 each. At checkout, my wife noticed the discount wasn't applied. When we asked the cashier, she initially said there was no discount for that product. I pointed out the sign, and she asked me to take a photo and show her. I did exactly that. After zooming in, she realized the promotion had expired the day before. She apologized, saying they forgot to take the sign down, and told us we could go to Customer Service and they might honor the price. At Customer Service, the person who initially handled the situation was a manager named Debbie. It was at around 6:20 pm 04/24/2025. When I explained the issue, she immediately said, "There will be no reward for you. If you want, you can return the product." No apology. No explanation. Just a cold dismissal. Because I felt I was being treated unfairly, I calmly began to record the situation to document it. Denise immediately told me I could not record her, even though I later confirmed that, legally, I can film in a public place or private business (depending on local law and if not violating company policy). Then she placed my receipt aside and refused to help me any further, saying, "I'm not taking care of you anymore." She called out "Next" and had someone else come assist me. I want to point out that I was calm and respectful the entire time. I did not raise my voice or act aggressively in any way. Denise only became upset after I started filming. I also believe the store has surveillance cameras in that area, which could confirm how the situation unfolded and that I was respectful the whole time. Lowe's, this is unacceptable. If your signage causes confusion and a customer brings it up respectfully with photo proof, you should own the mistake -- not pass the blame to your customers and escalate the situation when someone simply documents what's happening. I left the store feeling disrespected, disappointed, and treated as though I was the problem -- even though it was the store's signage and reaction that caused this. read more

Don't buy a door from them. They use terrible installers who leave a mess, and don't install products properly. Their salesman is nice and comes across as a good guy, but when it is time to call for help, they release themselves of responsibility and your left fighting with the call centers. read more

Purchased GE washer dryer at store and experience was fantastic, staff was courteous and eager to help and answered all questions completely. Delivered purchase with care and efficiency with a two man team that was professional and considerate of property l. Delivery staff set up new machine and tested prior to leaving in addition to carting away old appliance. Purchased a five year extended warranty even though product was rated 4 plus stars and we are very happy ! read more

If there was a 0 star, I'd give that. I understand supply chain issues and have no problem with having to wait for products come in. But, when the product is in and you have a price posted on the shelf - you honor your price. Such was not the case today. I was buying 4 GCFIs . The sign said $20.09 for 1, $39.19 for 3. When I went to check out they wanted $20.09 each despite the sign, then there was screw drivers - tag said $10.95 they wanted $29.95, and on and on it went. Prices shown should have resulted in a $300 bill not a $450 bill . Even after showing him the price verifications and photos of the prices on the shelves , the kid said no that's the new price. I asked for a manager, his response was no. The young man needs to learn about having a little respect for the customer. In the end, I decided Lowes can keep their products. Also I'm turning in my Lowest card tonight. After doing business with Lowes for 33 years, and renovating 2 houses with 5000 Sq ft of hardwood flooring, 10 pallets of marble and granite, 4 bathrooms renovated, 3 refrigerators, 2 sets of washers and dryers, and two custom kitchens from Lowes - I'm done. Never will I buy from Lowes Newburgh or any other Lowes again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Newburgh, New York

They had the fridge we wanted and it was on sale at a great price and instock at the Newburgh store where we were. It was scheduled for delivery Monday. As promised in the delivery window, the fridge came and as the delivery company was unwrapping it, they notice damage to the front of the fridge and sides We were told that they had called the store up in Kingston and had an employee visually confirm the unit was there and place an order tag on it. It would be into Newburgh by Wednesday. Until the delivery truck came back with the refused fridge they couldn't do any return/exchange. Wednesday they tell me, the fridge is on its way, but it's not in Newburgh. I explain what had happened to the first fridge. I asked if there was a way in which to atleast do the return of the old fridge and rebuy it without returning it to my credit/debit card as that would tie up that money for atleast 3-5 business days until the return was reflected. So they agreed to do it as cash. So a different manager ordered the fridge now from Poughkeepsie. They completed the exchange and told me that they could see the order and the fridge was on it way, should be to Newburgh Thursday..delivery most likely Friday. Friday.. we had not received a delivery call Thursday night and we get a call Friday morning from Lowe's saying it's not on the truck and the manager at the appliance section what's going on. She says that the Kingston store was doing inventory so it never left that store. (You would think that store with inventory going on would've told them that when they called to ensure it was there. When I said that to this manager she said that associate may not have known) ok.. what about the 2nd fridge that was ordered from Poughkeepsie - she states the 2nd order was never put through the system and she doesn't know who helped me. I said the employee rang me up, I'm sure with the receipt I had she could see who's number it was. The appliance mgr ignored me as she and another employee looked for another fridge. I went to customer service and asked if she could tell me who rang me up with my receipt. She indeed found out who.. as I came back to appliances I actually see the guy and say to the appliance manager it was that guy that helped me and this is his name. She doesn't even acknowledge any of this: So now no one has this fridge. They know I'm Po'd and find as similar a fridge as they can as to what we had picked out. I then have to do another return/exchange and order. So I go back up to customer service and the manager who ordered the 2nd fridge for me is there. I am openly glaring. He feels my gaze burning into his soul so he jokingly hides his face with a piece of paper and says something like what going on? I said - you never ordered the fridge and now they say that aren't any. He says yes he did and even goes so far to bring up the order and have me come and see the order on his register. The managers have no idea what happened and can only apologize. So I ask, can you do everything you can to make sure this different fridge - which the appliance manager and an associate verified by walking to their stockroom that it was indeed instock and in their store. It would be on the truck for delivery Saturday 1:45... i call and speak to someone in receiving - they tell me the fridge isn't on the truck because they don't have it and in fact it says in the system they have -1. I tell her how can that be when 2 people had eyes on it yesterday and even had what bay or dock it was at in the back? I asked to speak to a manager and no one picks back up. I have been trying to speak to someone in appliances for 30 minutes.. it rings and rings or I get hung up on or someone has told me "let me check the manifest" and never comes back to the phone. I finally call and tell the person that answers I need to speak to an assistant manager and that no one has picked up.. my inner "Karen" is coming out.. finally one answers and it's one of the managers that ordered the first fridge and this replacement fridge. I explain that receiving is telling me that it wasn't on the truck and that they don't have it. She verifies it's there in the back and says it'll be delivered Sunday. As a customer who paid for the fridge already and has had to live out of a small cooler and spend extra cash for eating out for a week when it should never have taken a week. Sloppy all the way around. Get your poop in a loop Lowe's. And don't give me the we dont have enough people.. I work in retail as HR.. I'm struggling to hire as well..but you don't alienate and undervalue the customer. There were people helping me each day - just poor communications between depts. Appliances blaming other stores and receiving and even other managers. read more

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MOD Dasey was focused more on defending the head cashiers laughing at our situation we were asking for help with than being of any kind of assistance. Our order was over $1300 and she was more interested in flexing her "20 years" with Lowes. The funnest but sad thing was she said she was going to ask someone else for help walked down an isle stood there for a minute not even on a phone walked back and said she didn't know and said she found out "NO" We left and went across the street to Home Depot and they were glad to help us spent our money. read more

Waited all day for delivery, never arrived. Can't get through to store on phone. Have to drive there after delivery window to find out what happened and nobody knows why order wasn't delivered. Rescheduled for another day that I had to waste my time. Go to Home Depot instead read more

I am a senior citizen who was in need of help finding an item in your Newburgh store. I received the most professional, courteous and kind customer service I have received in a very long time. Leo assisted me with a tedious search for a brass plumbing fitting and then to my surprise met me in the light bulb isle and again came to my rescue by locating a "well hidden" item. He requested and received assistance from his fellow team members and finally a store manager, all of whom were eager to work with Leo to help me. Leo and your team at the Newburgh N.Y store represent the Lowes brand in a positive and professional light. Thank You, God Bless, William Sullivan read more

I Had a lare delivery order and 8 sheets of plywood and 12 studs were missing. I've spent a day and a half on hold begging for help having managers hang up on me I was not ever yelling or belligerent. I was promised calls back it would be delivered next day never happened. Extremely poor service ( I'm on hold now to try to get a refund it's clear I won't be getting a delivery anytime soon ) This has taken 10 phone calls still not rectified unbelievably inefficient. read more

Had to wait for 4 cancelled appointments before I finally got my dryer installed. They cancelled appointments and didn't even notify me! Their delivery service-XPO logistics blames Newburgh store and visa versa. Waiting now 4 hours to get a Newburgh manager to return my called. Was told store manager doesn't work in the store (crazy). read more

Bought two appliances and problems on both orders. They do not care about customers after you purchase. Go across the street to Home Depot!

On 04/08/20 I ordered 8 cheap pressure washed fence panels online for delivery to my home. It is 09/01 and I still have not received my order. I was extremely patient due to COVID until I got the 3rd call and all I asked was to have any unbroken panels delivered to me until I had 8 and that I was credited the delivery charge for waiting months. Even after contacting Lowes Customer support from their website, I still have no resolution, a few emails from managers with no follow through, follow-up or response. I was told by Adam that my order was special order which it's not but either way, that is no excuse for waiting 5 months. Here is the timeline... 04/27 - 1st Received a call from Lowes about broken panels. No delivery was made. 06/08 - 2nd Received a call from Lowes about more broken panels again. No delivery was made. 06/30 - 3rd Received a call from Lowes about broken panels again. He said he would credit the delivery and send me any unbroken panels as they come. Never received a delivery and no credit for the delivery charge ever happened. 08/21 - Still no credit for the delivery charge and have not heard from Lowes since 06/30. I emailed Lowes customer service. 08/22 - Received an email and call from Mikayla. I responded to the email that I was away and explained again that I just want my panels and the delivery credit. No response as of today. On Sat, Aug 22, 2020 at 3:08 PM Cochrane, Mikayla mikayla.cochrane@store.lowes.com wrote: I'm contacting you in regards to your fencing order. If you could give me a call at 845-567-2860 or tell me a good time when I could call you, I would appreciate it. Looking forward to hearing from you, Thank you! From: Me Date: Sat, Aug 22, 2020 at 4:38 PM Subject: Re: fencing order To: Cochrane, Mikayla mikayla.cochrane@store.lowes.com Hi Mikayla, Thank you for reaching out. I'm away until Tuesday so I can't reach out until then. I really just want my 8 panels delivered and to see the delivery credit I was promised a month ago. If you need to actually talk to me, let me know and I will call you on Tuesday. 08/23 - Received an email from Adam while I was still away. On Sun, Aug 23, 2020 at 12:57 PM Bairdeckerson, Adam adam.bairdeckerson@store.lowes.com wrote: I am emailing you about an online order of fence panels you placed. I see that your panels were damaged. I do apologize that this has not been handled yet. Can you tell me if it was all of the panels? And if so, it looks like the panels you ordered were special order items, which is also why we can't find them in another store. What I can do, if needed, is re-order the same panels you ordered online. Or if you would like to come to the store, one of our associates can help pick out some other panels that are in stock so you can get them quicker. Please let us know how you would like to proceed. Thank you. 08/26 - I responded to email from Adam and have received no response as of today. From: Me Date: Wed, Aug 26, 2020 at 12:17 PM Subject: Re: Damaged fence panels To: Bairdeckerson, Adam adam.bairdeckerson@store.lowes.com Hi Adam, I really don't know how many since they called to tell me before delivery each time. I asked they just send me the good ones each time until I have 8 and credit the delivery but that never happened. Also, the manager at the store Mikayla emailed me back a few days ago. I responded but never heard back. I really don't think I should have to come to the store to pick them out but if that's the only way then I guess I can. I'm not sure why this is a special order since I chose your basic pre treated fence. Nothing special. 08/28 - Received a call from Lowes asking how my delivery went. I received no delivery. The girl I spoke with said she scheduled them to be delivered on Monday 08/31. No delivery happened and I have not received a phone call. 09/01 - Emailed Adam and Lowe's customer service to cancel and refund my order 09/02 - No response to my email. read more

THIS REVIEW IS ABOUT MY SHOPPING TRIP ON MAY 2020 I went to Lowe's to get some paint for my bedroom and I was looking for a certain type of paint and I had one associate help me but when I got to the counter to add color to it another associate asked me a few questions about what I was getting the paint for and after that she told me I needed another type and she ended up directing me to the right spot. She was very nice and saved me from having to buy 2 paints. SHOUTOUT TO EVELYN IN THE PAINT DEPARTMENT. Very nice lady, super helpful. Definitely find her for your next painting project and ask her any questions you may have. read more

I was very excited when I learned that Lowes offers a Curbside Pickup ! I placed my order online with no issue. They do not give an approximate time on when the order will be ready just the day it will be ready. Thankfully th order was ready within a few hours with no issue. However, once I arrived to pickup my order the struggles began. They have designated parking spaces for Curbside and a sign with a number to call. I called the number and it took 18 minutes before I was able to reach someone in regards to the order. They brought out my items and forgot one but thankfully I checked before departing and they were able to remedy the situation. If you are able to go into the store I suggest that until if and when they are able to get some better organization with their curbside. But I am still giving three stars because in regards to my actual items they came just as expected and I am happy with them. read more

I find what I need and always get good custom service...whether it's in person or on the phone.

The employees seem confused about where things are located in the store. I was looking for a toilet bowl plunger, and yet got sent to hardware, an aisle with curtains, an aisle with bathroom cabinets, an aisle with lumber, and an aisle with rope. Eventually I gave up on asking employees and found it myself. The employee only ladder was blocking the plunger I wanted and I was too pissed off to move it. When I went to check out, a guy cut in line right in front of me. That isn't the store's fault but the response of the employee was fairly lousy. When I chastised the random shopper saying "oops, sorry but I think I was here first" he responded that he just had one thing (yeah, me too, buddy!). The guy made a comment to the employee that some people have no manners (ummm what?) & She agreed with him, and was all "what can you do?" read more

This Review is for, Lowe's Supplier of Kitchen Cabinets Schuler Cabinetry, Inc. I wish that I could give them ZERO STARS. My Husband and I went to Lowe's In Newburgh NY. On November 24, 2020. We talked to Miroslav Valtchev Lowe's Cabinets Specialist We placed an order with him for 1 Kitchen Cabinet We were told that our order would be ready to pickup at Lowe's on December 28, 2020. My Husband paid in full for the Cabinet December 28th came and no Cabinet. January came around and we were like WTF! Where is our Kitchen Cabinet??? We kept in touch with Miroslav either by phone or also just by going to Lowe's. February 4th, 2020 we were told that our Kitchen Cabinet went on the truck and would be delivered to Lowe's we let a few days go by and then we called Lowe's We were told that our Kitchen Cabinet was not at the store and that they never put it into the truck because it snowed. February 25th, 2020 We finally get a call from Lowe's that our Kitchen Cabinet was delivered to the store and was ready for pickup We went to the store and got our Kitchen Cabinet and went home My Husband opened up the box I couldn't believe my ears when I heard my husband say "That we would have to go back to Lowe's and return the Cabinet I was like WTF! WE Waited all those months and the Cabinet was never done the RIGHT WAY!!!It is now May 21, 2021. And we still have an empty space where there should be a Kitchen Cabinet to look at everyday. read more

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Can I say zero stars?? Ordered new appliances - washer dryer, for a decent price. The installation didn't go well. The guys ask to borrow my tools, can't attach the fixtures or hoses. Leave after an hour with 2 completely nonfunctional appliances. (Our house was built in 2007 so its not like they are working with outdated electrical or anything). Can't run the dryer can run the washer. But that's not all! After continued calls to the Newburgh Lowe's to have assistance dealing with the matter I ran into even more trouble. Calling and having no one answer in any department in the middle of the day, waiting on hold for customer service for 20+ minutes only to be hung up on, told the wrong information, told 3 different time windows. Today was the kicker (they are supposed to come back and finish the install today) we were told 3 different delivery windows, and when we asked to speak to a manager for clarification we were told that we aren't on the schedule! One more hour of being transferred, hung up on, left on hold only to find out there is more than one manager on duty!! Finally she gave us the answers we needed, but not after having to scream, call, plead, insist, scream again and demand to speak to supervisor. It's embarrassing that I had to act that way to have an issue resolved that I already paid for. They have my money. I have two non function appliances. Order from anywhere else. Literally anywhere. Save yourself the frustration read more

I placed an online order for lumber for a home renovation project I was working on. Shame on me for ordering lumber online and not inspecting it first, but I was trying to save time. The next day, I was notified by email that my order was ready. I parked my vehicle outside of the "pickup" section of the lumber area and went inside to the register, only to be told that online lumber orders were all the way on the other side. That seems pretty unorganized. The employee who assisted me was competent and helpful. He quickly found my lumber order and helped me carry it to my vehicle. After inspecting the lumber more closely after getting it home, I noticed the wood was warped. Three stars because the employees were helpful, but the layout is unorganized and the quality of the merchandise was sub-par. read more

This by far is one of the worst Lowe's I have ever been to. I can list my complaints but they are too numerous. This Lowe's is need a management change. read more

Do not deal with Newburgh my . The are very unprofessional and have too many problems with delivering the correct items and when your told the correct items will be delivered. They don't! Home depot is the best. read more

This store reminds me of Lord Of The Flies. A small group of under-trained employees are trying to run a big box store with no apparent management to guide them. This store is dirty, unorganized and grossly understaffed. It's frustrating to shop here. read more

The associates there are not knowledgeable and quite rude. Ordered 3 in-stock items online for store pick up the next morning, giving them 10+ hours to pull it. Of course it wasn't ready upon my arrival, and the 3 associates just wanted to point fingers at others and not actually help. It took 30 minutes to get 3 plastic shelving units pulled, what a joke. It's my fault I suppose though for not literally going across the street to Home Depot. Won't make that mistake again. read more

I hate to give such low rating to a place I have spent so much money in over the past 16 years but I'm fed up. This place needs to get a complete overhaul. It's probably the worst run Lowe's I have ever been too. I originally came to this Lowe's because of my past experiences with their other stores. This one has managers who just do not care at all. Never call you back, never follow up, lie to your face. I ordered a high end washer and dryer set that was supposed to be in stock. If it wasn't I would have ordered something else that was as my washer dryer was worn out. It took over a month of constant in action for me to simply go to another Lowe's in nyack Ny and picked up what they said was not in stock as wasn't going to be in stock get this until January I ordered this in May. Well I put this one in my pickup and drove it home. Installed it myself and made them give me a credit. I told the store managers what happened and his I couldn't give a s##t attitude made me slam the lid on my relationship with this store. The managers, assistant managers, the entire appliance team staff are useless liars. The customer service reps actually do try to help but are powerless as the managers just don't care. I will drive from Newburgh to Nyack when I need something from Lowe's and will skip this one a mile away. Also they never answer the phone. You can try for hours. Guess what when they do they hang up on you. I was in appliances talk to the guy who worked there and saw him picking up the phone only to hang it right back up. Bad store for a great company. read more

The absolute worst home supply store I have ever dealt with. Customer Service non-existent. Starting to wonder if I was scammed out of my delivery order. Could be down right criminal. read more

For the past 3 days ive been trying to reach someone in lumber for a simple question they never answer their phone. keeps ringing, then back to the front desk then back to ringing and on and on and on. read more

I purchased a washer dryer set from Lowes.The delivery people left a mess in the driveway. After we pull the tape off the washer we pulled the tape off we noticed that their was a dent. We called up and decided to get the washer replaced. The policy is the defective equipment gets picked up first. Then the following day a replacement is sent. Ok We schedule a pickup. We get a phone call from the people picking up the washer that they are at the wrong address. We give them the correct address. Wait an hr, 2, 3 hrs no one shows up. We call the store and are told it's contracted service and they were given an incomplete address. 831 Warwick. Why did they go out without knowing where to go??? Why didn't they call and ask? We have called the store numerous times. Oh, they are going to to be there tomorrow. No one shows up. This went on all week!!! We call corporate. Then the store manger calls us back. We will put an emergency order in and have it picked up Friday. Well here we are with our dented washer we paid full price for. We spoke to several people with no results. This is a warning check you equipment before the delivery people leave. Don't expect to have Lowes to help you. read more

Bait and Switch at Newburgh, NY location. Never again will I ever use Lowe's for anything from a paintbrush to a vacuum to a lawn mower. I ordered a lawn mower for $4000 from them in July it was delayed once and then on the 2nd rescheduled day when it was supposed to arrive I got a strange phone call stating do I want the floor model or do I want the one I paid for. I'm not even sure what that's supposed to mean. I obviously want the one I paid for the new one that's not been used, touched, or sitting outside. Unfortunately my lawn mower apparently does not exist and never arrived again. I am done with this company I already closed out my Lowe's credit card and I encourage others to close out their credit cards and have nothing to do with Lowe's for their terrible customer service nobody was able to resolve my issues. I already took 2 days off of work for a phantom lawn mower that never arrived. read more

We purchased a washer two weeks ago from the Newburgh store. We were told they had one in stock so we drove an hour to go get it to find out none. The one in stock was a floor model with broken knobs. After 45 minutes at checkout in appliances we thought our washer was ordered but nope we had to goto customer service to complete our purchase. So we go there and 30 minutes later we thought we were good and our washer would be in the following Sunday. WRONG. We go there Sunday to pick up only to find they never ordered it and in fact the machine would not be ordered for at least a week. Ok so we pick out another one that is in stock and after 50 minutes in appliances we have to goto service desk again. Spend an hour there complete purchase ask for help with loading washer on trailer but no one around. Fast forward now our dryer goes so I order one online that says 7 in stock. Call to be sure it can be picked up today since I'm only in area for work from 8-6 and Im told by the ditzy um like girl on phone that she don't know. I reachout to Lowes main and am told they had to have it shipped to store and its there so should have it today but the store controls when we can get it. I ask well since its there in store can I go after work to get it. Im told um yeah but it may not be ready. How hard is it to have a dryer thats in a box move to front of store to be picked up? Why is it that it takes so ling to do a purchase? The stuff we bought at their competitors was smooth as silk and im so sorry I ever went to Lowes. read more

I tried to call into the Lowe's home improvement located on route 300 in Newburgh on Saturday, April 16 beginning at 1:00 PM. I got the automated system and selected the hardware section, then the tool section, and ultimately general customer service. No one answered after 20 rings at the hardware section or the tool section. After 15 rings a female voice answered the general customer service number at 1:00 p.m.and quickly said something to the effect of welcome to Lowe's, please hold and moved on after placing me on hold without talking to me. Unsurprisingly, she never came back to address my call after "30" MINUTES !!! and I would probably still be on hold if I had not hung up in frustration. I needed the item that I was trying to inquire as to whether they have it, so I made the trip there which is only 15 minutes away. I was hoping to not waste gas, so I called first. When I went in, the store was not crowded at all and several people were hanging out congregating behind the customer service desk and phones could be heard ringing, but nobody moved to pick up. Needless to say, I left without buying the item which it turned out that they did have. I went to Home Depot instead across the street. I gave one star only because zero stars was not an option! read more

Ok so the four stars are really because we LOVE coming here - it's like every little girl's dream, right? But really, generally speaking the staff is super helpful and accommodating and they always try to make sure you're being helped. But this particular visit there was a huge mix-up at the register costing us 15 minutes of standing there, creating a line, and giving me agita - all because they heard me say 'we'd like to put this on our Lowe's card' and assumed I meant some rewards points system. Even after telling them we 'just paid our bill here', 'just charged something to it a week ago', etc, the new girl and her 'trainer only for 60 minutes and then I put her on the floor' still were looking through their computer system for a non-existent rewards card. It took my wife going all the way to customer service to find someone competent to then have them find the CREDIT CARD in 2 seconds. Very frustrating and I apologize to the people in line behind us who eventually just moved to another because us and our non-moving stacks of wood, etc., were just too much for a nice Friday afternoon. Don't worry, we'll be back. Like I said, we love it here. But next time we're going to bring our Lowes card in hand! read more

Spent 45 minutes picking out levelor cellular shades then waited 30 min for someone to cut them. After going to customer service to page someone for the 3rd time the woman working there said I dont think we have anyone who knows how to cut them. Goodbye Lowes hello Home Depot. read more

Where should I start, A purchased trex decking on 5/20 Delivery date was June 5 I get a call on June 4 from Sean if I can change my date I explain to him I couldn't because I had already paid couple of men to be here at six in the morning on Saturday to get our deck up between Saturday and Sunday he said it was OK no worries now it's June 5 and Friday they sent me a text everything's on I waited all day I was getting calls from the third-party delivery service I spoke to four different agents all gave me different information said they were on the way they were in on the way finally I got a call at 8:05 PM but they're not coming because loads made an error, I made the delivery guy weight and he couldn't stay but I'm assuming this is all Faults and someone's not telling, Because they're ready try to cancel with me,I tried to call the store numerous time waiting on hold for 45 minutes plus then hung up on and no response so my husband and I drove to the store ask for floor manager and said he called to the associate that I do have to say was very nice and apologetic, The floor manager couldn't even give me common courtesy or decency to come and talk to me all he said is if she wants to return it just return it so you guys are OK with keeping $2200 worth of tracks because of your fault you have no worries and that's how you treat your clients unacceptable and I'm in customer service. I called for the general manager Simon no call back, And I'm not heard from anyone at this point but I didn't think I would I will never shop in the store and I will never recommend anyone to the store horrendous poor service!!!! Bella read more

I shop here frequently and had minor issues before. Well once I decided to place an order to have delivered for a deck, thats when I saw how incompetent they can be. A simple 1900.00 stock items order I did online for delivery could not be fulfilled. Several phones calls , two visits to the store and no delivery. Assistant Store manager Andrew shouldn't be in charge of his own destiny let alone a corporate store. The person who does online orders is a complete idiot. He couldn't pick a penny out of a penny jar. I would avoid this store for any orders online or special orders. Some employees working there have again proven why flipping a hamburger at a fast food place should pay more money.. read more

Not even sure where to start! Signed the agreement 3/31 for a new kitchen and appliances. total square footage of kitchen is 100 square feet. today is 9/29 and job not finished! you name it they blew it...cabinets sat in my house for over a month before demo began in late July...and then when the finished the demo they said my oven was on backorder! it was weeks before we got it in, and only after I started complaining on Twitter...there's the matter of the lighting I was supposed to have installed over my sink, but the contractor totally blew it off and m still waiting for my money back from Lowes for this. Store (store manager refuses to return our calls) and Corp support is non existent! Then there's my handles missing from half the drawers/cabinet doors, and still waiting for my crown molding which to date still not installed...below is just a small snippet of the email exchanges between myself and Lowes, they simply do not care, I have plenty more going back to the spring if anyway is interested...DO NOT USE LOWES, YOU HAVE BEEN WARNED!! Re: Crown Options***MULTIPLE EMAILS SENT WITH NO RESPONSE, NEED ASSISTANCE*** to James, CustomerCare James, please let me know what is going on! Here's where we are... I am waiting on pictures of available crown molding. My wife does not want the crown molding you ordered. It's now 5 months and job is still not complete. I've sent multiple emails looking for an update with no response. Please help me get this job done! Thanks! Sent from my iPhone On Aug 28, 2018, at 6:49 PM, Jesse wrote: James do we have anything? Sent from my iPhone On Aug 28, 2018, at 10:29 AM, Jesse wrote: Hello James, Any updates? Sent from my iPhone On Aug 24, 2018, at 6:49 PM, Allen, James - James wrote: Jesse, These are the 3 options offered by this vendor. As I said earlier, I'll reach out to Lisa Monday morning about other options we could use. Enjoy your weekend, James Allen Project Coordinator | Lowe's Companies Inc. Desk 317-675-4908 | Fax 877-432-5984 Aug 30, 2018, 5:52 PM to James, CustomerCare Customer care, can you help??? Why can't I get a response? Does anyone find it troubling this is a 5 month job for a 100 sf kitchen??? And now we're stuck on molding of all things??? Sent from my iPhone On Aug 29, 2018, at 8:37 PM, Jesse wrote: James, please let me know what is going on! Here's where we are... I am waiting on pictures of available crown molding. My wife does not want the crown molding you ordered. It's now 5 months and job is still not complete. I've sent multiple emails looking for an update with no response. Please help me get this job done! Thanks! Sent from my iPhone On Aug 28, 2018, at 6:49 PM, Jesse wrote: James do we have anything? Sent from my iPhone On Aug 28, 2018, at 10:29 AM, Jesse wrote: Hello James, Any updates? Sent from my iPhone On Aug 24, 2018, at 6:49 PM, Allen, James - James wrote: Jesse, These are the 3 options offered by this vendor. As I said earlier, I'll reach out to Lisa Monday morning about other options we could use. Enjoy your weekend, James Allen Project Coordinator | Lowe's Companies Inc. Desk 317-675-4908 | Fax 877-432-5984 NOTICE: All information in and attached to the e-mail read more

I am extremely disappointed with the service I have received from Lowe's Newburgh. I received a damaged refrigerator and should have had this addressed in a timely manner. As the customer,  I have had to go above and beyond what is reasonable just to have my concerns heard. I have spent over 2 hours on the phone. I have had to drive there in person, 35-40 minutes out of my way. I have had to wait 35-40 minutes for a manager, Andrew, that never came to meet with me. I met with the storefront manager who offered me no more then the current sale price of the item I purchased 3 days before. A price match is something guaranteed on their website. Not an above and beyond resolution for sending a customer a damaged item and having them spend 4 hours out of their day trying to reach someone. In frustration, I said I rather return the item and that is what was done. I am still waiting for them to pick up the item, so that I can then wait however many days to be refunded my money so that I can go and purchase a new fridge. Returning the item and receiving my money back is not compensation for the lack of refrigerator and time I have spent out of work for delivery and dealing with this inability to offer any reasonable level of customer service. read more