True Value of New Paltz is the first place you need to go to for any project. The staff is awesome…read moreand they provide helpful expert advice at no cost. I have been coming here for 10+ years, always first before Lowe's because it is so clean and easy to navigate. Eileen seems to know everything about the store from memory. Andy and Brian don't sit still, they are always flying around helping everyone find the right stuff. I recently went there looking for furniture hardware to fix my bed headboard, right before the store closed. Glenn and Lou both helped me design a new bolt/nut setup to fix the pieces with stronger parts so it wouldn't break again, while using the existing drilled holes so it looks perfect. I was the last customer out as they were shutting off the lights and then I heard it was even Lou's birthday...stayed late to help me with a $10 purchase. This is how True Value earns the loyalty of their customers and takes the stress and uncertainty out of the average DIY jobs. Glenn and Lou could tell how important this repair was to me, and they gave it the same attention as a major renovation. It is amazing how cheap it can be to fix/maintain things instead of buy new ones. Take some digital pics and bring to the store and tell the crew to give you whatever you need to tackle the project. Be sure to rent tools from them too, so easy and cheap! They will even deliver the equipment to your house for you. Get Benjamin Moore paints from them too, good stuff lasts longer than junk and requires fewer coats...your time is valuable!

Very helpful and friendly staff, eager to assist you in finding what you need. Nice, clean,…read morewell-organized store. Dog-friendly.

We spend a lot here but occasionally the former manager would handle issues and returns without…read moreincident. Clearly there is change for the worse and customers like us who spend thousands should go elsewhere for more flexible policy. Today they saw fit to argue with us over $6 in commodity electrical outlet boxes. Really? The young girl at the desk copped an attitude. Then a manager came over and miraculously took a few more items than she. But alas cited the store managers policy and again left us walking out over a few dollars. So we went and checked the items and sure enough they were stocking items right there in their bulk bins in electric. Why stick it in your customer and then waste your time with a twist! Such poor service and a poor behavior. The store was not even busy. Last time Lowes let this happen our secretary had to write a letter to corporate. After much complaining corporate gave us $25 over a $12 commodity item return issue. The orange guys and the true guys would never waste their labors time arguing over such petty nonsense. I'll ask yelp to remove this review if lowes ever handles this issue. 2600902 Corporate has received a letter and is looking into the employee issues at the store. Update , another employee sees my side and credited me. You see, its not the company, it is the employee you get. That makes or breaks it. You can't blame a corporation for everything. Usually it's someone who caused the issue. Revised to 4 stars for the good thing their guy did.

If you need to get hammered or nails or a barbecue grill or a lawnmower or if you need more wood or…read morepossibly even some paint, Lowes probably has what you're looking for. Plus they give a military discount that's awesome for those veterans that did their service for their country. Way to go.

It may seem unknown to some, but Davies Hardware is filled with so much history and has everything…read moreyou practically need. All of the departments are well kept up, clean, stocked, and the service is beyond great. Sometimes you may need patience with employees if busy and especially some when their experience and knowledge with hardware is limited. Learning together plays a role that all works out with teamwork. Being a regular here builds a wonderful relationship with the staff going beyond the products which I can't emphasize enough, we need more of that. Support local and enjoy it at Davies.

Davies is the best Hardware Store in Dutchess County. They carry complete inventory of plumbing,…read morecarpentry, window and door repair! My marine and boating colleagues recommended this hardware store and it always had the right solution with their skilled sales and craftsmen staff.

Even if I don't buy something, I enjoy looking around. If only this place was around, many years…read moreago, when I needed certain tools or drafting tools, I would have been SO happy to have found them AND at a reasonable prices. The employees approach you, in a friendly manner, and ask if "you need any help, just ask". And, they mean it; best part they know their merchandise.

It happens every time; I stopped in to return a metal gas can for a refund. I couldn't help myself…read more- I needed an ax that was not too heavy for me to swing occasionally. That led to another thing - tarps, batteries, odds and ends, etc. Since there was a great deal on a drill and drill bit set, yep. I picked that up too. Mind you, I'm not handy, but I do have a few small projects that need doing. So I returned to $60 item and walked out with almost $200 in my wagon. Oh my goodness. I really should not make returns.

Pretty much hit or miss on whether or not you'll get someone who is helpful. Some are very helpful…read moreand knowledgeable while the other half seem to want to dodge you and are not knowledge in anything, I can make guesses on my own. Checkout is the same way, one person is very friendly and cheery. The other one is gruff and I've never seen the person smile or seem to be happy. I'm just going to Davies from now on. You get help and they seem glad you went there.

Came to page for some glass panes for a clients house i was working on. I called first and was told…read moreby kenny that they had glass in stock and were able to cut what i needed. I drove over and spoke to a man working the counter at the dewalt tool section who was accompanied by an older gentleman who informed me the glass cutter was broken and glass was out of stock. They told me to come back monday and there was nothing they could for me. I said that was unacceptable and spoke to the man who i spoke to on the phone. He told me right away they could help me. He called over greg and he helped me with a great attitude. The man who said the machine was broken visited greg in the glass cutting room to inform him the machine was broken but greg looked at it and informed the man it was indeed not broken. Greg was awesome and he knows what he is doing. The other two guys need to learn better communication and customer service. My first page experience started not so good but ended well. Thank you kenny and greg. 12/8/18 3:15pm

Doing home remodeling using a contractor. I was able to speak to a delightful associate In flooring…read moreNikki who actually spent time explaining the various styles of flooring available and what to avoid. The Ordering and pick up was easy and 2 pallets of flooring was delivered to my contractor outside the location. Everything from floors, lighting, locks we purchased here and having a good contractor helps make things come together. Friendly staff even asked if we needed help (which we did). Way better than in Brooklyn.

Ordered a door for delivery. Got notifications that it was on the way then suddenly they chose not…read moreto deliver. I called customer service to get an update, they left me on hold for 30 minutes and hung up. They're lazy, pick and choose when to deliver, and couldn't care less about customer service. Shameful.