I never thought I'd be saying this; but I actually love the Home Depot. My boyfriend and I are in the process of building a new home, and have been practically living there the past 4 months.
While most experiences are pleasant, the last one wasn't exactly as fortunate. I have never written a bad review. Being a customer service employee myself, I know how customers can be, which is primarilly why I am so lenient with employees and understand the frustration that is usually involved in dealing with people. This review is simply meant as an attempt to remedy the situation because there is a certain level of professionalism that simply needs to exist to be a successful employee.
We bought paint a few weeks ago, about 4 gallons (of the wrong color) too much. The color was not the same color Behr had promised. While this certaintly isn't Home Depot's fault, the way in which we were treated was appauling. When we asked if we could return it, the employee was blatantly rude. When asked why she believed the paint color was such a drastic difference, she was, again, blatantly rude. I'm sure they get customers constantly complaining of paint being the wrong color so she was attempting to emphasize the fact that we could not return it. Fine, we're stuck with the paint. We weren't frustrated with Home Depot by any means, but were rather trying to see if there was an alternative to wasting 4 gallons of paint.
She was, without a doubt, the most rude employee I've ever had to deal with. After ten minutes of her "I don't know what to tell you and I don't want to deal with you" attitude, she walked away mid-conversation and I found another employee who said we could take a picture of the paint on the wall and compare it to the paint color we initially wanted to purchase and could be reimbursed if the colors didn't match. Wow, a remedy! Another employee then came over and said he could change the color to a much lighter one so my mother could use it in her basement and the paint would not be wasted. Wow, another remedy! We chose the second option and
Again, while I know firsthand that customers can be difficult and, quite frankly, annoying to deal with, the way we were treated was unacceptable. Other people in Home Depot, like Sharon who helped us chose our cabinets, and Elyn who went above and beyond to show us how to install them, were extremely helpful and pleasant and we are immensly grateful for that. read more
