Great service. Amazing focus on customers. Found everything I needed. way better than Home Depot

Stihl Doesn't Stand behind Their Products Anymore In March of this year I went to use my Stihl MSA220C battery operated chain saw and it would not start. I had paid a total of $849.92 for the saw, 2 batteries and the battery charger. Not exactly chump change. I took it to the place I purchased it, Luhrs Hardware in Hawley, PA, to be checked out and repaired if necessary. On March 20 Luhrs advised that the saw was not worth repairing, because the motor brushes had seized up. Just throw it out and buy a new one. I subsequently emailed Stihl about the product failure, which appears to be a manufacturing defect. The saw, purchased November 5, 2020, has been used only sparingly, and not commercially. Motor brushes shouldn't seize up. I offered to ship the defective product to Stihl (at my expense), and since the warranty had expired, I offered to pay "a reasonable fee" to have it repaired. This is what I sent to Stihl: "Purchased Stihl MSA 220C on 11/5/2020. Use saw only sparingly (home use, not commercial) This season tried to use saw and it would not start. Had it inspected at a Stihl dealer and was advised that the motor brushes seized and the saw was toast, said it wasn't worth repairing & to throw it away. Before I do that, I am inquiring whether Stihl will stand behind this product and make a repair for a reasonable charge if I ship it to you at my expense. I have long had Stihl gas powered chain saws, blowers and weed whackers, all still alive & working fine, this is my first Stihl battery product and I am really disappointed in this. Kindly adise," Stihl's rather curt response today (May 9) was they would not repair it, even for a fee. Thomas, Sorry to hear about this experience. It looks like the saw has surpassed the warranty period. In this situation we will not be able to provide assistance with a repair. Sincerely, Tim Bowser Technical Service Representative. --------------------------------------------------------- STIHL INCORPORATED 536 Viking Drive Virginia Beach, VA 23452-7391 Internet: www.stihlusa.com This is outrageous, since the product failed due to no fault of my own, and Stihl will not evenr fix it for a reasonable fee. I have been a loyal Stihl customer for more than a decade, and have a Stihl gas chainsaw, blower, weed whacker. Therefore, I will switch to Milwaukee-brand tools from now on, since Stihl does not stand behind their products. And it is my duty to let you know about their arrogant disregard for their customers, even when their product is defective. read more

Went to this store yesterday. They have a booth in the front parking lot with voter registration on the sign above. I stopped at the booth to thank them for their efforts only to have a Trump card pushed at me and see that that the table was mostly covered with Trump literature. Vote for who you like but don't disguise a mini Trump rally as voter registration. If you endorse a candidate put the their name out there. Don't try to pass yourself off as a non partisan voter advocate. read more

I went to the store just to see what they had. The store was well stocked. They have everything a homeowner needs for repairs and projects. I recommend this store. read more

I went there on May 16, 2020. I needed to match up my old plumbing to my new plumbing, I did not know the name of the part that I needed so the cashier was kind enough to walk me to the back and have a gentleman take care of me. The minute I explained to him what I needed he said, oh we don't do that here. I said you are a hardware store aren't you. He replied yes but we don't do that here, I don't know what you need. I said I will show it to you. He repeated himself saying we don't do that here. First of all he was not wearing a mask when he was mandated to. Second of all he was rude and unprofessional. The only thing that was good about the store was the cashier. After this experience, especially during a pandemic, I cannot step into a True Value Store. I went to another local store. Asked for help and was able to get my urgent plumbing repair done. read more

Decent hardware store. I just wish they would turn off their brightly lit "OPEN" sign once in a while. There's nothing like pulling in the lot, putting on a mask, walking over and finding the door locked! Then reading the tiny little print that says what their hours are. I recently watched an old guy put his mask on, slowly get out of his car, and start walking to the front door limping with a cane. I had to jump out and tell him to stop that they were closed! I felt so bad for the guy going through all that trouble. read more

Employees seem happy to help with questions or finding items. Girls up front are full of smiles. One of those stores that you walk in for one thing and end up buying five because you remember other projects that you left unfinished. I definitely take advantage of the rewards and get really good coupons saving more than I'd expect. Great stihl selection. This place is like a candy store! read more

It was my first time in the store since it opened. I moved and I needed a few things for my new home. It is about time we have a good old fashion take care of the customer and they sure did do that. I didn't get his name, but who waited on me and my grandson was extremely pleasant and so helpful. Actually took us to the products we were looking for and answered our questions, as I said, good old fashion take care of the customer. It really was a pleasure to shop there. The big stores sure can take lessons from this True Value. I do hope that they keep up the friendliness, helpfulness and courtesy. I will be shopping there. read more

Firstly, I am inspired to write this after I had run errands all day and was beginning to feel very down about how miserable (and downright rude) ALOT of businesses in NEPA can be, and walking into this hardware store was a breath of fresh air. Everyone is genuinely sweet and attentive... and it just reminded me that I've been in 5-6 other times and it's always been like this. Even other interactions with customers have been pleasant. Although it is a True Value, it feels very mom & pop ...which is important to me. It's not some ugly, lit -up , big box store destroying our beautiful area, undercutting everyone on price. The selection is great but not overwhelming. And they seem to carry a lot of the higher end brands(they even carry Yeti) ...You have a customer for life. Thank you. read more

As a part-time resident, its great to finally have a hardware store with weekend and evening hours, located near Hawley and Northern Lake Wallenpaupack. The folks who work in this store are friendly and go out of their way to help you find what you need. I have also had the best experiences I've ever head matching paint for touch ups. I'm about to head over for a couple of items and I'm thrilled I don't have to drive all the way to Honesdale. Love this store and my dog love's visiting as well! read more

Bought a 1 gallon ROUNDUP...on the way home I had to use the brakes to avoid a deer...the ROUNDUP fell over and opened...Now mind you this is TOXIC....ALL 5 gallons spilled out in my car...went back to explain and requested they assist in the clean up of this TOXIC liquid...and was told NO......this TOXIC material should've been sealed and the fact that they sell this TOXIC liquid w/o type of protection to its customers should be a concern to all.. ROUNDUP has been proven to be a CANCER causing substance. ....Be VERY careful shopping at this store..it seems they do not care about the welfare of it's customers. In the meantime I am looking fort he owner and will lodge a complaint. read more

I had trouble finding exact water filter housing and none of the large stores (Home Depot or Lowe's) had it in stock. They were very helpful on the phone and had my stuff ready at the front when i arrived. They helped me get other accessories, shopping cart, and I found many other things I needed including the Ben Moore paint I've been wanting. Super kind and helpful!! Price was comparable. read more