I had such a positive experience with Lance in the plumbing department. This was my second time in the store, and both times Lance was incredibly helpful, knowledgeable, and patient. I have to say that the customer service at this particular store can be a bit hit or miss, which makes it even more noticeable when you encounter someone like Lance. He genuinely knows his department, took the time to answer my questions, and made sure I understood what I needed rather than just pointing me in a direction. I really appreciated his professionalism and willingness to assist. I actually wanted to complete the customer survey specifically to recognize him, but unfortunately, I couldn't find the survey information on my receipt. Home Depot should know that Lance is an asset to the store. Employees like him make a big difference in the customer experience. Thank you, Lance! read more

This is my local HD and never have any issues. My most recent trip was one of the best as Johnny helped me with a huge request. He showed great customer service and was personable. I initially spoke with two other members who at the time were super busy but luckily Johnny was available in minutes. read more

I was on the hunt for some Lysol for the second day and was told Home Depot may have it. When I arrived I parked in the plaza parking lot and there was an organized line to get it. It wasn't too bad but I did have to wait a little. I walked in and asked a worker if they had any and he told me where it would be but he hasn't seen any. I went to the asile and no luck ‍. I left empty handed. read more

The Home Depot - Hardware Stores Near Me - Linden, New Jersey

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OMG, so horrible. Nobody ever around to help. Nobody works in the damn department or anything. Have to catch an attitude in order for to help and then even if so still nobody really to help. In the store for over an hour and only Juan Jose in the HVAC section took the time to explain stuff to me and Singh helped me out with insulating foam I needed to purchase. If it were base on only their help I would have given them even 6 stars..they both were GREAT!!! But overall horrible customer service..nobody seems to want to even be there much less help any customers. read more

The Home Depot - Hardware Stores Near Me - Linden, New Jersey

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Hate coming to the Home Depot no one's never around to help Saturday I purchase a light fixture and didn't check inside the box I come to work to install it and the glass is shattered all I want is the glass over part I don't want my money back I call the store to try to come in and return it with no issues and I was left on hold for almost 30 mins after someone picked up bad business read more

Always enjoy Home Depot just need to be aware of used items being put on the shelf they don't diligently check returned items. Several times I've needed to return old or defective product in new boxes. read more

This store is the worse I have ever been in when it comes to cleanliness/neatness. Every aisle is cluttered and disorganized with carts, stock, and an overall look of mismanagement. I'm so glad it's not my usual store but I was driving by and stopped in for a few items. It is sad since I used to work across the street and loved it when it first opened years ago. It is not the same store, avoid it if possible. Sorry HD, clean up your act or face the same departure ar Rickels and others who got fat and sloppy. read more

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They profiled me like crazy in this place one late Saturday afternoon. I'm moving so i needed boxes. After walking around for 10 minutes trying to find them, I found the aisle that had them. As I look for the sizes i need to load up my cart, some young woman (clerk) stands about 8 feet from me the whole time pretending she's looking at her phone. Just stayed there the whole time with no "may I help you". then when I go to self check out , another clerk rushes over and stands behind me as a self check out. read more

Cool self check out machines, friendly and knowledgeable staff each and every time I come here. Hope Depot definitely has it right. Never fails me. I have purchased covers for patio furniture, I've purchased moving boxes, garden stuff you name it. Each and every visit is great. Wonder why such a low rating. Can't please everyone. read more

Just recently shopped again for my deck project and was once again satisfied with my experience. I had several associates assist me in multiple departments some more helpful than others. I would say I come here over convenience because they typically have what I need in stock and it's on my way home from works read more

The Home Depot - Storefront - Hardware Stores Near Me - Linden, New Jersey

Came here a month ago to pick up a paint sample. Crazy bunch of characters that work here. If you're looking for knowledge or help, don't go here. Drive to Woodbridge or Colonia. From a girl in a orange apron screaming from across the aisle "get your a*s over here, I need you now" "drop what you're doing and get your a*s here now". Mind you, I'm right next to her. Ear hurts. To a guy that just stares at you when you ask a question, like he wasn't listening in the first place. To another girl talking to a customer and saying, " i don't know how to help you, you gotta speak to someone who knows" and walks away. You can see the many people shaking their heads and being totally upset. Everyone including the workers look depressed. Send help immediately!! 1 star because they had what I needed ;) thanks! read more

My experience there was terrible . They had no plumber and I stayed there for 30 mins to and hour. WHAT THE HECK read more

I've had an emergency & need my spouse home they constantly hung up & constantly put me on hold & they knew of it, I could've died & still no one would've cared or my spouse wouldn't have known because of them, my spouse cannot answer her phone but when I call the store itself to get a hold of her & knew about the situation they wouldn't help. So unreliable & non caring. Trash service. I told them it had to do with my daughter & still nothing. Trash people, trash service. read more

Horrible service ! Over an hour at the window and door dept waiting to order a replacement part ! Highly recommend going to colonia Home Depot . Trust me the extra drive is well worth it read more

The Home Depot - Hardware Stores Near Me - Linden, New Jersey

I need to take a minute to write about what a great experience I had with Joe the store manager. I came to Home Depot to return a small Item. When the sales associate who was initially helping me had trouble with the return, I asked to speak to a store manager. That is when I met Joe. He went above and beyond to help me and explain the return policy to me. He was polite, kind and very personable. People like that are rare today especially when you are dealing with a large company. I hope that the higher ups in the Home Depot establishment read this and recognize that they have a fantastic employee who should be praised. Thank you Joe! read more

Good store, good people. A lot of stuff for home improvement. Easy returns. Clean restrooms. Large parking. Everything is good.

Like every Home Depot I have gone to, this one has lousy customer service -- except they go "above and beyond" to drive home just how little they care about the customer. The woman who works the flooring department could hardly be less pleasant, interested in helping, or lacking in personality. When you complain to management, the only thing that changes is your belief that maybe this store will care...but it does not. The only reason it stays afloat is because, evidently, it corners the market -- because the lack of interest in helping anyone should be enough to leave them with no customers at all. read more

Worst Home Depot I've been to! I feel like most of the staff ignores you and when you finally get someone's attention then point say "three isles down middle of isle on bottom right." Thanks for not being helpful I would have had better luck just guessing where to go. Quality of the products are average. Had my backsplash done through home dept a couple man and woman came to house to install and spoke no English and did an awful job! Tried to get money back from Home Depot because the work was so poor and they put cuts in my counter and it took 6 months for resolution! Unacceptable read more

Don't buy a door there! Went on-line & picked out a $500 door. Site said installation would be between $280-600. After dealing with HD in Linden, turns out installation was $1000 and my door would have to be special ordered and would cost $1,100. Mind you, I live in a standard Cape Cod - I doubt the door needed to be special ordered. Here's the kicker - they wanted 99% down payment! Who does that? Stay AWAY from Home Depot if you want an entry door installed. read more

Just recently shopped again for my deck project and was once again satisfied with my experience. I had several associates assist me in multiple departments some more helpful than others. I would say I come here over convenience because they typically have what I need in stock and it's on my way home from work. read more

Horrible horrible horrible! All of the employees were walking around doing absolutely nothing. When i asked two of the girls if i could get help cutting wood they pointed and said do it yourself. Come to find out the saw to cut the wood was broken. read more

Just had to return some things when I was made aware of there new return policy however Gloria, was very disrespectful I was just asking for some information when she started getting a rude tone and very defensive . I immediately asked to be helped by someone else. The manager was very kind and handled the situation properly. read more

After their curbside pickup sign fell on my car (thankfully no damage) it would take close to more than hour for my order to be brought out (even after a two trips to customer service). Not how I expected to spend my Sunday. The staff was polite which is why I gave the store 2 stars. But don't think I'll order online for pickup from this store going forward. read more

I bought a grill in this store and I was told to come back Saturday (today) to pick it up assembled.. came to the store and after so much checking (40 minutes) they don't have it ready, no one has an answer, they are not doing their job and do t even have the decency to explain situation. Such a big disappointment, zero organization never coming back to this store read more

I don't usually have time to write reviews, however I must in this case as we were so grateful for the assistance we received in several depts. We had to drive to several stores to locate specific items we needed for our home remodel that were in stock. The associates in the electrical and gardening department were particularly superb! Their patience and knowlege were very much appreciated! Thank you! read more

This is possibly the WORST home depot that you can go to in the area. This is the closest Home Depot to my house and anytime I go it is impossible to find help. Any staff that is in the area where you need help tells you they don't work in that department. If they call someone that does work in that department, you can wait for a very long time for them to show up. Then you have to deal with attitude as if you are interrupting their work day by asking a question. This place needs a major staff overhaul. I have to go to Home Depot in Colonia to get service, which is INFINITELY BETTER! read more

This is by far the best Home Depot in the area. I used the Home Depot app to look for a somewhat obscure product, and saw that it was listed as available at many local stores. However, the first store I went to stated that the product was unavailable, without even looking for additional inventory. The next store had the product but some parts had been stolen, rendering it unusable. I then went to this store in Linden and they were extremely friendly and although the product was not on the shelf, they had about 4 employees looking for it for me. After waiting 15 min they asked me to leave my address because they didn't want me to have to wait longer, and within an hour delivered the product to my home (30 min away). Most friendly and helpful Home Depot employees I have ever seen. read more

I was looking for a Faucet in every Home Depot. The stupid website said it was in Secaucus but it was there ( though there staffers stink) After a few more places we finally went to Linden even though the website said it was "out of stock" . Someone was looking at us above the clouds because that is where we met " Herman" The guy said we have it and he can find anything. Thought he was Full of ..well you know what but sure enough he gets the ladder and pull the item we been searching all day in 6 different Home Depot. If only Home Depot can have more people working like that instead of the lack of desire morons that are too busy thinking about the weekend or anything other than a job. Go To Linden and Ask For Herman. If not this place will eat you alive with lazy worthless morons. read more

After continued visits to this HD I think my initial rating was too low, and perhaps a bit unfair. I don't think they are the worst ever HD any longer. That said, I am still unhappy with the level of support, in that most of the staff do not appear to be particularly knowledgeable, but that's true of most big box places. My major gripe now with this HD is that the mundane issues such as the day to day running of the place are somewhat slipshod. Two continual problems: in the hardware, plumbing and electric bins, quite often the bin is a mess and doesn't even have what the label indicates it should have. The other is the dreaded self-service machines. For some reason Linden's machines are even worse than the usual HD nightmare. I've gone back to checking out with people as it is certainly faster than attempting that quagmire. So, overall, better than I indicated at first, but still needs some serious work, especially in the stocking and day to day management. read more

Longest freaking line I ever waited at in my life. I felt like I was in TSA line at Newark airport! Then the self checkout registers were only excepting cash! After waiting 15 minutes the idiots closed the self check out lines without saying I'm sorry. What the hell is wrong with location? I saw 3 different groups of people walk out of the store in frustration. I guess Home 'Desperate" does not care about customer service anymore...TIME TO GO TO LOEWS! read more

What a horrible experience! We purchased our washer over the weekend and they couldn't install it!! I wish someone at the store would have told us that we had to remove our dryer before them coming. We wouldn't know that little piece of information because Lowe's did it for us before. My husband took the day off of work and forget about customer service....they were never trained on that! I'm giving them 1 star because I have to. Who is responsible for putting in this expensive washer now? They can't help me with that, but send out the same people that don't seem to know the difference between a washer and dryer! That's a bit scary! read more

This is the worst Home Depot I have ever gone to. If you need help don't go here, I only recommend this one if you know exactly what you need and can do it by yourself. I waited for an hour to place an order and than was directed to a do it yourself computer. I will take my business elsewhere! read more

Sux!!!Sux!! Totally! do not go to home depot in linden, NJ. bad attitude of employees, lack of knowledge. Especially after 7 pm. The staff that works after 7 pm are sleepy and their brain is malfunctioning. We were there around 9 pm on week day and it took 20 min to get associate to help with choosing a lawn mower. Finally a teen looking home depot employee came trying to help. I asked him question about different models of lawn mowers and I guess I caught him off guard: he thought for two min then embarrassed mumbled he is going to get some help. We had enough and we were walking towards exit when the same guy with another employee (his help) pointed to us with fingers. We asked the new guy the same question and he answered and he seemed to be irritated on us sort of why you bothered me with such a simple questions. Anyways, I doubt I would ever go again. Loews has much better product options and prices and employees attitude and knowledge. read more

Have been on hold for 45 minutes waiting for pro department. Keep getting same message "busy your call is important, please hold. Someone picks up phone and states this is not pro dept. hold on, will transfer. After 3 pickups of "wrong dept." and continue to hold I gave up. Three times I tried. Same thing. Horrible phone service read more

Save yourself the trip from going here and being treated like you are interrupting and an inconvenience. Go To Lowes where I walked in and Vanessa helped me and even said that "it was her pleasure" when I thank her for her help. I stopped to ask three Home Depot associates if they had any wood chips for a smoker. Rob answered with "Not Here". I clarified and asked "not this isle?" He stated not this store. Another associate spoke up and said that they had some up high down the isle. Rob said that that's not what I wanted. I said "yes it sounds like what I'm looking for" Talk about making a customer feel uncomfortable, the entire time Rob was getting a ladder and climbing up to see the product, he was displaying an irritated attitude even to the point where he got loud at me in front of other customers and associates telling me that that's not what I asked for. I just waited until he stormed off and went back to his two I interrupted him from, and climbed the ladder myself. Will not be back. Went to Lowes where they were extremely helpful and gave me a feeling that they want my business. read more

If I can give negative stars I would!!! I went to this store because I was running errands in the area. I needed to ask about a vertical blind purchase and installation. The initial steps of the process seemed pretty easy. I pay $50 to have a technician come to my home to measure my windows and the deposit goes towards my purchase. I asked the associate several times if it were an issue since the closest home depot to me was in Lodi, NJ. He reassured me that it wasnt a problem and I can go to that location to purchase my blinds. He even said that the tech would be dispatched from my area....Needless to say at the time that I went to the Lodi store I was told that I had to go to the linden store since that's where I paid my deposit. An associate from the Lodi store went above and beyond, she called the Linden store several times and was put on hold over 30 mins each time. The Linden store initially said that I would have to come down to their store to "try" and get a refund. After countless hours at the Lodi store being assisted by an incredible employee we were able to purchase our blinds. The Linden store called my on 6/16/2014 stating that the refund was processed and I would have my refund within 24-48 hours. It is now 6/23/14 and still no refund. I had to call the store twice to inquire about my refund and both times the associate tells me for some reason they can't pull up my order # because the computer kept "freezing". I had to tell the associate that the reason its probably freezing is because the sale was voided. After I told the associate how to do her job she was able to track the refund which was processed on 6/19/14. 3 days after the date I was told it would be processed. There is no accountability for the associates, the staff has no knowledge of basic product information or store policy, and getting the assistance from an associate is nearly impossible. I am very dissapointed at this whole process and will no longer refer to home depot in linden for any needs. I will make sure to tell my friends who own contracting companies the same. It's not worth the headache. I am extremely frustrated and I wanted to call the store to speak to a manager about the whole process but i'm afraid i'll spend more time on hold than reading the entire encyclopedia britanica!! STAY AWAY!!!!! read more

Wow !!! I can say with absolute certainty that this is the worst Home Depot on the planet. With the exception of the paint department, there isn't a single person with the slightest clue about anything. One incompetent passes you onto another and so on.....From the terrible customer service to the staff on the floor, this place is an absolute waste of time. More and more you see customers relying on each other for help and advice rather than the clowns, misfits, and dawn of the dead rejects that wear the orange. This place is an embarrassment to every other Home Depot. I can walk here from my house yet I chose to drive to Colonia or Woodbridge. If you really want to walk on the wild side try ordering something on-line and having it shipped to this black hole.This is an experience like no other; from the delays to the confusion to the outright lies you will be told . Pretty sad when I'm willing to drive several towns away for a 50 cent whatever rather then endure the crapshoot this place is. As the Joker said in Batman , "This place needs an enema". read more