This place has essentially kept my family and I safe (so far) during these trying times! The…read moregentleman that work here are ALL amazing, helpful, friendly and extremely knowledgeable. More importantly during these tough times, their prices have remained the same! They are head and shoulders above the 2 (Giant Corporate hardware companies) and you guys know who I'm talking about! These guys really take pride in providing our community with necessary resources during the worst of times! They have made a "customer for life" in me. They embody the old school "Oakwood" of my youth! Highly recommend! These are the "Good Guys" of home goods and hardware!

Would not normally review a hardware store but this place pushed me enough to want to do it because…read moretheir customer service is ALWAYS horrible. They act like they are doing you a favor, are rude and have bad attitudes while they over-charge you for everything. Others I have talked to feel the same way. The best is that they make you wear a mask to come in their store but they don't wear one. I will stop going to them and instead go out of my way to shop somewhere else.

It was a 5 star place that's been there for decades, and run by a nice and knowledgeable older…read moregentleman. It's gone now and replaced by a marijuana dispensary

Sure the Big Box stores have everything but sometimes you just need that one-thing…read more South Side Hardware is a great little local store. And the owner has great advise.

Poorly stocked and minimal in store help in finding thins. Many items are overpriced.read more

Maddie @ Costello Ace Hardware was very helpful in sending rock salt to a first time customer…read moreduring the big snowstorm. She went out of her way to make sure I had enough to use after I ran out of it. I could not find any on Amazon, Walmart or Home Depot. However, Costello's went out of their way to send it the very next day!!!!

I came here to get a set of keys. Two keys cost me five dollars and they came with no ring. The guy…read moretold me it would cost me $.50 for a ring for a set of keys and then told me how cheap I was that I thought it should not be free. I'm a nice person and I treat people really well I tip people more than I should I help homeless people eat and I'm not shy about helping people but this guy was a jerk. He told me how cheap I was and told meI was no good as I was walking out of the store he called me a bitch and when I came back through and I told him I wasn't a bitch but he certainly was an a-hole because he was he treating me poorly is it because I asked for a ring? The thing is is I was looking around the store while they were making my Keys, I thought what a cute little store it's been here a long time I really like the fact that it's here and I can get things close that I could use. But after being treated the way I was I will never recommend the store to anyone and I feel bad for the owner big one because he thinks everything Hass to come with a price including $2.50 for a key OK

My house is around the corner. I've been frequenting this hardware store for 35 years. Great…read moretraditional hardware store with professional paint mixing. Let's support local business!!

The folks who work here are lovely and so helpful. I have always been able to find what I need in…read morehardware/supplies here, from lights, to paint, to locks, to key copies, to mouse traps, and beyond. The folks who work there are incredibly lovely as well, and have helped me out of a bind a couple times! (Also the cat is super cute!)

Good afternoon I brought and item in the store and returned it the next day for a refund. The young…read morestated that refund would go back to my card. My question was should I insert my debit card and she stated no. It has been 4 days and my money is not in my account, however tge money was debited from my account. Called customer service today and for least 3 minutes the phone just rang. Where is my

If I could leave zero stars, I would. Three years after hiring General Lumber, we're still dealing…read morewith the consequences of their poor workmanship and lack of accountability. We selected General Lumber after comparing several companies, trusting Robert--our main point of contact--who repeatedly assured us, "We're local and not going anywhere." That promise quickly unraveled. We hired them to order Marvin windows and manage installation for 17 windows across two units in our building. They were not the cheapest, but we chose them based on their claim of experience and quality. During installation, Robert and his contractor decided to alter the placement of the windows without understanding the original design intent or performing any verification. They admitted they "didn't understand" why our previous windows were placed where they were--but moved forward anyway. We trusted them as the supposed experts. That was a costly mistake. Shortly after installation, water began leaking into both units and the shared lobby during rainstorms. These areas had never experienced water intrusion in the five years prior to the install. We raised the issue immediately in September 2021. Robert visited once, performed a cursory visual inspection, and began a months-long pattern of excuse-making and blame-shifting. He variously blamed a "once-in-a-lifetime storm," the cornice, and our roof--none of which stood up to basic scrutiny or third-party inspections. Instead of acknowledging the problem or investigating further, Robert and General Lumber resorted to misinformation and deflection. At one point, they claimed water wasn't entering "through or around" their installation--ignoring the fact that they had changed the physical placement of the windows, which compromised drainage and blocked weep holes. Our own hose testing demonstrated conclusively that water was entering above the windows--exactly where they sealed over a critical drainage gap. General Lumber refused to take accountability, perform any real diagnostics, or even revisit the job site for follow-up testing. When we withheld the final payment due to unresolved issues, they threatened us with legal action and filed a lien against our property. We went to arbitration. My husband, with no legal training, meticulously presented our evidence. Robert and his legal team were unprepared. Their entire defense relied on vague references to extreme weather and unverified claims--while we provided photographic evidence, water test results, contractor correspondence, and expert confirmations. The arbitrator ruled in our favor. The outcome? We still have 12 faulty windows that will need to be completely redone at a cost of $12,000 or more--on top of the $28,000 we already paid General Lumber. Robert and his team never stood by their work, never offered a solution, and used legal threats to try and silence us. This has been a nightmare of wasted time, money, and stress. If you're considering General Lumber--especially if you're trusting Robert to stand by his word--proceed with caution. They talk a good game about being "local" and reputable. But when things go wrong, they disappear, deflect, and leave you to pick up the pieces.

No stars, web site says open till 2 on Saturday, not so much. How does a hardware store stay closed…read moreon a Saturday when people are off from work and need to do/fix things around house. Neighborhood store not to neighborly. Nice to be there for your community. Change the hours on the web site and yelp.

Really efficient and friendly service - no need to feel confused at all once you enter the store! I…read morepicked up an online order for my friend last month and it was super easy. I was in and out in less than 2 minutes. Yesterday I went to pick up a fill valve and the employee at the counter immediately asked if he could help with anything right when I walked in. I showed him a pic and he directed me straight to the back where another employee helped me pick the item from the shelf and once again I was in and out in 5 mins. Staff are really easy going and make the store manageable to navigate. Thank you!

Stopped in to get a key copied on a Sunday afternoon; service was quick and professional, excellent…read moreprice- the key works, no complaints!

They are the best hands down. I went with my wife and I am a bit disabled on a cane and a speech…read moreissue. I had some cuts to be done on plywood with several 2 by 4. I could not have been happier. They walked me out to show me the difference between the products and were very patient. My wife and I were going to carry the wood products back and we had a Carry in which they packed up and wrapped up for us which they did not have to do. Very special place. Thank you

This is a professional store but the carpenter was willing to cut several small pieces of plywood…read more(16 " x 8") for my DIY project. The carpenter was friendly and patience with a novice (like myself). He even recommended a suitable paint, nails etc. Very happy that this store is within walking distance from my home.