I had a really disappointing experience at this Home Depot today that I feel management needs to address. While waiting in the returns line, the employee working the desk made it very obvious she did not want to be there or help the customers waiting. She appeared visibly frustrated and was openly complaining about how bad of a day she was having while chatting with other employees instead of assisting the people in line. When the customer in front of me politely called out the situation and asked for help, the employee escalated the situation instead of de-escalating it. She became visibly upset and started throwing his returned items onto the ground. This only made the situation worse and the customer understandably became more angry. Instead of trying to calm things down or handle the situation professionally, she refused to listen, acted like the victim, and called security after the customer walked away toward the garden area. Even though the customer was clearly upset, employees represent the company and should know how to handle difficult situations. What happened was extremely unprofessional and honestly embarrassing for everyone standing there watching. Customer service is supposed to be a priority, and this employee made it very clear she did not want to do her job. The entire interaction was uncomfortable and poorly handled from start to finish. Because of this experience, I will not be returning to this location. Management should seriously look into what happened and address the lack of professionalism at the returns desk. read more

I was shocked to have seen this @HomeDepot. 'So glad to live in this day and age where I can ask my phone what these are doing in a hardware store. Thx Siri! Anyone else shocked at this? read more

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At 1:57pm on 4/6/26 I'm experiencing this Home Depot's customer service training needs to be addressed. The attending staff at the garden center has shown signs of not willing to assist me in ordering 4 bags of top soils and 2 bags of sands to load into my car. I am a petite person so I asked her to place an order to request a loader. She commented she could order but the loader may be or not be available to assist me. With that prompt, I took it as my purchase is a self-service where there is no customer service, I'm at my own luck!. I think the CS should be trained in responding that I may need to wait a while to get a loader which is not a big deal to me to wait. It is not her responsibility to deny or reject a loader. So I canceled the transaction w her and proceeded to another CS at the pro desk. The second one after listening to my situation said, I must order online and come to the pickup line. I don't see the different in the process, but still I think the CS training must be addressed. It is either the problem of management at this location or the CS attitudes toward their customers. read more

Today is October 7th 2025. The time 1100 hrs. I'd like to recognize an employee named Pete. As he does an exceptional job at giving bad customer service and his poor work ethic is something to behold. I've never met anyone so annoyed and rude for having to do his job. Myself and another customer were told to get out of the isle so he could bring down a pallet. I understand we had to get out of the isle for safety but he literally shoed us off like stray cats coming near your door. Completely uncalled for. Not to mention the 30 minute wait just to get him to show up. I spoke to a total of 4 Home Depot employees during my visit, all of which were kind and respectful. All except Pete. Who I was surprised to find out is the shift supervisor. How he got to this position with his terrible attitude and customer service skills I couldn't tell you but he needs to be put somewhere where he doesn't deal with customers directly. Do better. read more

Everything you can't go wrong with Home Depot they really care and I really want to help you and they love it when you spend money

Needed boards cut for a project, 2 43" cuts per 2x12. The employee we dealt with cut the boards at an angle and when confronted, she pointed to they sign and told us to deal with it. The cuts didn't have to be precision, they just needed to be straight. The wood cutting machine states for employees to wear gloves and eye protection. She wore neither. She also cut the boards with her braids hanging down into the cutting area. read more

Lately, I have been a frequent visitor at the Torrey Chase Home Depot paint center. Every time I go, Byron is there to assist, and he is truly amazing! Byron always listens patiently as I explain my vision, and he helps me with everything I need. Despite my lack of experience with home renovations and DIY projects, he never makes me feel overwhelmed. Instead, he takes the time to answer all of my questions thoroughly and ensures that I feel equipped and motivated to tackle my projects. His kindness and helpfulness are unmatched. He really goes above and beyond to make sure I have all the tools and knowledge I need. It's because of his guidance and support that I've been able to make progress on my home projects with confidence. If you ever need help with paint or any DIY project, I highly recommend heading to Home Depot and seeking out Byron. His expertise and friendly demeanor make the experience enjoyable and stress-free. Amazon has better pricing, but I don't mind spending the extra money at Home Depot because I get one on one expert advise as well read more

We went to Home Depot last Sunday because my mom wanted to purchase a new washer. She had seen that there was a rebate she could use for 3 more days and wanted to take advantage of it. She also wanted to apply for a Home Depot card. Daejia assisted us with that. She led us to a register and showed us how to go step by step to fill it out. She didn't abandon us during the process. She stayed til we completed it. Mom was approved so we went to the washer/dryer section of the store. Since she had been there the day before she had spoken to Nae and said she was a big help. She doesn't make these decisions alone so I had to come with her to make sure everything checked out. Mom always knows what she wants and makes sure she gets what she has in mind. She wanted a Maytag washing machine with a warranty and a sliding tray for under the machine. She is a fan of Maytag and found the perfect one. Lakrecia and Julian were a big help with this transaction. Lakrecia started the order for us and applied everything as we explained what we wanted and used the card information we had just qualified for. After a few minutes, she drew up our invoice with the delivery date set. This entire crew was awesome! I really can't say enough about how helpful and patient they are. I know HD gets a lot of customers but they take the time to assist and make sure you get through your transaction. The delivery date was four days later and although I wasn't there, I did get the call for mom that the delivery guys were 10 minutes away. My mom said the guys were so nice and helpful. She was so pleased with how easy the delivery was, in fact, the whole experience, she asked me to write a Yelp review to let you know. Thank you for all your help and for just being awesome all around! Mom washed right away and loves her new washing machine! read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

Just another disappointing trip to Home Depot. Checked that not only exactly what I wanted was in stock in this particular store, but several other workable options were in stock as well, all in relatively significant quantities to make me believe that I would be able to get something that would work. But, noooo! Not in stock. None of them. No other lengths, no other diameter, no other options at all. We're taking about standard eye bolts, in common sizes...nothing! Ok. Well at least I'll be able to get the lumber that I need. No, not that either. (sarcasm font starts now) it's understandable though, stocking specialty items like sheets of pressure treated plywood at a major big box home improvement store may be expecting too much. So, I settle for a sheet that is not PT and head to the cutting center. Oh no. Not allowed to cut plywood on your own. The associate says that he's new and hasn't been trained on the saw. Sure thing, totally get that... safety first...always. He gets someone that can do it, and the new guy says no problem, I'll be right back and I'll meet you over at the saw. Never saw him again. Walked to the front asked for help at the cutting center and was told someone would be right there. No one ever showed. So, I am finishing this review, getting out of the truck at Lowe's! SMH read more

Recently bought a home so The Home Depot has been my go-to spot for home improvement needs. I have refreshed the look of the exterior by buying light fixtures for the front porch and garage (above door). Bought replacement shower heads and new door locks. I was able to get most items on sale which made it even better. I have also purchased weed killer online to tackle my front yard area. All items were ordered online and picked up in store. The process was so easy to go in and even do curbside pick up. My only issue with curbside is it stops at 6pm so depending on when you get off work you may not get off in time and have to go in store. read more

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This is about an employee specifically. I needed help finding a product and was told to go ask him. I think his name was Arch. Went up to him and he said he didn't know and continued talking to the lady coworker next to him. Sorry for interrupting your conversation. Could of at least pretended to try. read more

Ordering for pickup is a waste of time. I have tried several times and am waiting in my car for nearly 30 minutes. It is faster to go in and get whatever you need yourself, however with a van full of kids I try to take advantage of pickup especially with stores that aren't very child friendly. read more

I used to wonder about everyone's fascination with Home Depot - I get it now. The thought of transforming your place into "your" place is really fun well at least for hands on people. And having a staff of fun and informative people really makes it easy and fun to do. Whether you're looking for some heavy duty cleaning supplies or upgrading your doorbell they have the staff and quality items to bring your plans to life. For all of your home improvement ideas I would highly recommend coming here - you may even leave with a new idea or two. read more

Generally have had good luck with this store. Decent help, tools, lumber, home repair parts at fair prices. But things are changing. I am writing this warn others the delivery services. This service is not Amazon. Not even close. Found a part that could delivered later the same day when I bought it. Then it changed to the next day between 6 am and 8 pm. Well 8 pm came and went. It looks like tomorrow. I paid about $9 extra for product. Allowed me to keep working and make the project completion faster. No. Did not happen. Use Home Depot like you always have. Go get your stuff at the store. You want it delivered quick or least on timeframe that you can likely count on - use amazon or another. Likely get it faster and not pay an extra delivery fee. In addition to shipping. read more

Always got the good for the biggest or smallest projects ! Get your material and get to it. Been to way to many Home Depot's last year haha, to many projects not enough hands to get it done! read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

We wanted a beautiful California closet, so we approached Home Depot. Initially we approached "California closet" but their pricing was unrealistic for the package. Home Depot provided more closet for less money and I must tell you it's very sturdy. But.... Something bad happened last week. The molding at the top fell off. That's not acceptable and because we are still trying to get another Home Depot project completed for the last 6 months, I don't think I'll ever do another project by them again. They lack follow up. You call and email with no responses. $23,000 later I am done. I'm giving 3 stars because of the end result. I would have given a 5 for the aesthetics but the issues messed up everything. read more

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As a wife of a man who has owns an IT business, and as homeowners I have spent at least the last 5 years getting acquainted with HD. This location is fairly new to me as I have shopped at several other locations out of habit. I really am fond of the friendliness of the employees that I encountered the three times I've been here. Yes, I counted. We came here on an emergency visit our first trip when we bought our home. We got an incredible deal and made a great friend. Now I'm just waiting to win the remodel! read more

The Home Depot - Isle 25 - Nurseries & Gardening Near Me - Houston, Texas

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Worst customer service I have ever seen the people are so rude and lazy. Asked about a product and they wouldn't even look for it. Just told me nope we don't have it without even looking. read more

I go go this store often because it's nearby. But it has terrible customer service. Multiple times I ask for assistance in a specific aisle, only to hear it be announced storewide on the intercom and be completely ignored by every employee. I say every employee because everyone heard it. read more

I just purchased a wine cooler. We shopped at other places, and we weren't able to find exactly what I wanted within my price range. They had the product I wanted for a better price I felt was fair. read more

Everytime I come here there is an employee ready to help me find something with a good attitude. Tonight I was in a rush to find foam noodles to cover my pipes for a winter freeze and Koby was standing at the front holding one lonely pool noodle. The only one left since everyone is in a frenzy buying them for the freeze. He happily handed it to me and I settled for my one noodle. I went to find a few other items to shop for and unexpectedly here comes Koby with 3 more noodles! Dont know where he found them but Thank you Koby for being an amazing employee!! read more

Don't know why this place has such an overall low score. It's really a nice store as far as Home Depot goes. Any time I've gone there all staff has been friendly, helpful and knowledgable. I love that it's easy to get my military discount at checkout. At Lowe's they have to get a manager or lead cashier to approve it and that slows down your checkout. Not so at Home Depot. Show them proof of military service and the cashier is authorized to approve it on the spot. No waiting for someone else to come over for approval. No holding up the line and pissing off the other customers. Lots of sales today in the garden center but I was on a mission so didn't stop to browse. Ordinarily I would stop and when I do I hit the 50% off rack. You get some great half dead flowers at ridiculously low prices. A little TLC is all it takes to bring them back. Give this store a chance. I think you will be very happy that you did. read more

The Home Depot - The Hibis-kiss. Beautiful hybrid. Only at Home Depot. - Nurseries & Gardening Near Me - Houston, Texas

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' PAM ' is a lady at tools rental area in the Home Depot but she so RUDE . I've ordered the freezer from this store and I don't have a truck to pick it up so I went to the Tool Rental to asked them, I'm happy to pay for the rent but they might not happy to let us rent it. So this's last time I came to this store and never come back or either purchase items from these store. read more

Update due to Home Depot Customer Service giving us a discount on the rental of broken equipment. They contacted me through Yelp that day- I emailed them and they resolved it to our satisfaction plus will contact the store to get the issue corrected. They were very friendly and quick- 5 stars for the Customer Service division! read more

The Home Depot - Broken wheel on rooter rental before we even got it. They knew it was broken. Full price rental. - Nurseries & Gardening Near Me - Houston, Texas

Went to Home Depot to ask for a simple check valve. Walked in went to the plumbing area to find a check valve came across an Home Depot worker and ask if you guys have this item that I showed him. His words are " sorry I have to go clock out" (andre) Then I walked over to customer service and asked for another plumbing person and she called on the intercom and asked if a plumbing person could come up to the front to assist me. Waited there for 5 mins and that person never showed up to customer service. So the customer service lady told me to go to the manager (Hispanic). I asked do you guys have this item. And he strictly said "no". Didn't even want to try to attempt to help me out. So then I got fed up and left. This was on January 2 ,2015 @ 7:10pm. read more

The Home Depot - Nurseries & Gardening Near Me - Houston, Texas

I asked the manager to please help with the last of summer stock on these umbrellas and she walked away while answering what she thought was my last question..... never nice in here read more

Dreadful experience. Terrible customer service, Panel saw not working, although I had called to check and was told it was. Waited over 25 minutes for service. Place was a total shambles. I was disrespected by one of the employees, who later came towards me in a threatening way. Situation partially redeemed when manager intervened - the only person who seemed to care at all. I will not come back to this store under any circumstances. read more

The african american women in the painting section was very rude and not helpful at all. they need better customer service, especially during these tough times. it's really hard to get good help now a days. Looks like they just hire anybody. read more

After having an extremely frustrating day, and previous experience at Home Depot. Nick, from the gardening section, stopped to help me in the blinds Department. Even though it wasn't his department, he still did everything he could to assist me. After a little bit of waiting, he was able to get what we needed to cut the blinds. He completely turned my day around! Home Depot needs more employees like Nick!!! read more

I would not recommend this Home Depot to anyone. They never have exactly what I want in stock. The most recent trip was just for spray paint. They didn't have many options. When I got home I noticed one cab was missing the nozzle and the tube coming out was broken. This place sucks. read more

I shop here all the time and usually service is great when making simple purchases. However, if you need help with flooring, blinds, etc it takes 20 - 30 mins or longer just to get assistance. Why? This is very FRUSTRATING! This issue has been a problem for some time and has happened to me 2x previously. This is not acceptable... I will have to take my business some place else in the future. #hiremoreworkers read more

Just like every Spring I was dreading going to buy my lawn and garden supplies because of the fact that there are always too many customers and not enough employees to help them. That wasn't the case when we went here today. There was a door greeter that asked what we were looking for, and pointed us in the right direction right away. Knowledgeable employees in many of the isles helping customers find what they needed is something that I'm not accustomed to this time of year. If you stop in this store and need lawn and garden supplies, be sure and look for BJ. ( I think that's what her name tag said). This little lady knows her garden stuff, and was extremely helpful when I asked questions. She even came around a couple of times after helping us to make sure that we were still ok. She is also very tough and a hard working woman from what I could see in the little time we were there. I'm not sure how it is on the weekend, but today (Friday), I felt like I really received good service. I was really close to giving 5 stars just because of BJ, but this Home Depot didn't have a few of the plants that I was looking for. read more

Went there yesterday before noon trying to buy a washer a dryer but before that we visited location by I 45 and spring we left cause no one help us,so we decided to come to this location hoping that someone will help us out. Once we arrived to the appliances section we looked at washer and dryer and we were ready to buy. Guess what??one no one support us. There was this associate ( in his probably late 50 early 60) In charge of appliances and saw us and ignored us. He was to busy with manager name DONA talking and ignoring customer. When I asked another associate to help us he called this associate and told him they need and he saw us and you don't talk to see people face when they feel bother because they are too busy talking to another associate. I talked this lady in customer service Sydney who was very nice and she listened how frustrated I was trying to buy from you and You didn't care for My Business. Over all Sydney was very professional and nice to me. Too bad you don't have sales people like on your sales floor. Trust me you are loosing business. read more

Can't ever find help when you need it and if you do find someone they don't know anything. The employees are not friendly and where you check out is inconvenient it's in the opposite side of where you park read more

I don't understand the poor reviews. I felt very welcome in this store. And the employees are most helpful and patient. And the prices are better than Lowe's. read more

This review is for their door installation service. Process was fairly easy. Paid $35 for a pre-measure installation. There was some confusion in their system because I got several calls for scheduling a pre installation, even after someone had already came out. Must have been miscommunication on their part. Selected the door and handles I wanted. On the day of installation, the contractors came with the wrong model door. Normally, I would have been upset, but the contractors were so professional and they offered to come back out on Saturday for the install. They called me 15 minutes before arrival. Installation took about 45 minutes. Overall, a very positive experience and very happy with my new storm door. As for the store itself, this store, in my opinion, is one of the nicer Home Depots. Well stocked and everything is easy to find. read more

Interesting that Home Depot has a special on the Ryobi 1/2" impact wrench with battery, charger and bag for $99 AND site says they have 11 in stock in this store and other stores have stock but you can't purchase. If they made a mistake they should remove or adhere to it. To bad you can't post pics here because I've got pics that show it is indeed the 1/2" with extras at $99 read more

Look for Lee in his trick or treat mask. He was by far the most helpful person I've dealt with in the past few months fixing my house.

Went to a couple of Home Depot's to find the tree and yard decore i wanted the only ones they had left we're the display so they sold it to us they said the items were inactive and they were not gonna be getting any restock on it. Well this particular Home Depot refused to sell the display until it is Christmas Day. Why continue to advertise something you won't be restocking on? And who would wanna buy the display on Christmas Day what's the point of it? Told the guy all the other Home Depot's said these pieces were not restocking and he just continuously refused to sell it. I go to Home Depot for everything and never had anyone so hard headed and refuse to sell something. Horrible service!!! read more

Discrimination is all they give. WILL NEVER GO AGAIN. No respect. All my LGBTQ family I do not recommend this place. You might as well go to Lowe's. This place is not friendly at all. Definitely will never look my eyes open to this place again. Sorry Home Depot read more