I'm Disabled with MS and my riding lawnmower broke on me, I went to Home depot and bought another one I liked on the floor, they assured me it would be pulled off right away and shipped to me. The 2 day shipping on their webpage turned into 4 days then oops they add 5 more, Now my grass will not have been cut in almost 3 weeks if I get it at all. The people I dealt with at the Covington store were incompetent. It'll probably burn up the new mower cutting too tall of grass when and if I get it. Worst shopping experience of my almost 66 years on this planet!!! I'll never shop there again, NEVER!!! I only talked to one person there that seemed to be knowlegeble, he was about 40, I talked to 5-6 others all younger and BRAIN DEAD!!! read more

I will no longer be bringing my money to Home Depot. I have spent thousands in your store. I was sold a defective lawn mower and within days of purchasing it, i returned and was given a replacement battery. It worked only a few more times but it didn't even work for the entire summer. I bought another battery and it cut 1/2 my yard and died. I did buy the lawn mower in 2018 and it was marked down because it was a return, im sure the customer informed Home Depot that it didnt work properly but instead of writing it off as a damaged product, Home Depot decided to resale it and take advantage of a customer. Not only will Home Depot not mKe good, but they also told me they would charge me an additional $18.00 to send it off for service! Wow! read more

Called ahead of time to see if they had a workbench in stock. The lady in customer service told me that they did have it I n stock. I asked her to put eyes on the workbench to make sure it wasn't damaged. She assured me it was in perfect conditioned. I drove 30 minutes with my trailer to pick it up. When I arrived and laid eyes on it...ugh, it was damaged. It had dents, scratches, and pretty much looked used. What a waste of time!! When I asked customer service about it they were just like 'sorry, that's the only one we have.' No solutions, options, or problem solving. Didn't even look in the system to see where else I could get one. read more

I'm working on upgrades to my garden and some paining projects, so I had my huge list of things I needed. This place is closest to me, however the service I got was well below par. I kept waiting and waiting for someone to come help me in paint departmen. i finally walk to customer service to see where the paint person was... all of them were out. so I asked if someone could come and help me. a young girl came out from behind the desk proceeded to walk towards the paint then completeLu turned and walked in a different directio, didn't speak to me or acknowledge me at all!!!!! So I left the buggy in the middle of the store and walked out. I ended up driving to Lowe's In Madiso, Ga (completely out of my way) and getting what I needed. Great service at Lowe's-they even helped me load up my car and took the buggy back for me! Home Depot in Covington is crap, very poor service, and have the RUDEST staff. I even called to speak to the manager later on, and even she was acting like a snot! read more

They need more employees to help customers. If I cannot find something, there is never anyone around to ask for help. I know Ace Hardware is smaller, but they pride themselves on customer service. Home Depot needs to add knowledgeable and friendly employees. Home Depot needs to stop focusing on their profits and start focusing on their customers. read more

Why in the world would you not carry appliances in stock? My washer is broken, I can't wait 3 weeks for you to order one. I cut up my Home Depot credit card and took my business to Lowe's! And yes, they had the washer in stock for me to take home. Your customer service sucks too! read more

Pine straw at this Home Depot is awful!!! They changed from the bundles to the rolls and they are more expensive. We purchased 10 rolls and everyone was filled with large sticks, briars, and pinecones. this is the worst pine straw I have ever bought anywhere!!! We will never purchase any more at Home Depot, read more

All the sales people are helpful. In particular, the plant department is awesome. My sister had a ton of questions and the sales people were clearly knowledgable and patient. The parking lot is huge and with the standard Home Depot layout. read more

Cannot get assistance. Products are not stocked. Looking for tow outdoor lights to go on a porch. Twice the ones I picked out had one. Asked for assistance. The woman kept walking and said she would cry someone. Didn't happen. Sorry store and sorry customer service. Oh....Christmas time and one cashier open. All else self service. Are you kidding me? read more

Don't ever order appliances to be delivered. I ordered a stove and dishwasher on 11/24. Delivery was scheduled for 12/8. Delivery changed due to delay they said to the 13th. I have now taken 2 days off work waiting for delivery and find out I will not have my appliances today either. I have now been refunded and I am going elsewhere. read more

I have been waiting 15 munutes at the refund area. They have to many duties and not enough workers at the refund desk.

I've been in the store several times. The men working in the garden department were so helpful. They not only found what I was looking for, they made sure it would fit in my car before I bought it. read more

Absolutely terrible experience!! I spend a lot of time and money in Home Depot every year and this has left such a bad impression on me that I will never walk into a Home Depot again as long as I live. The customer service here was pathetic!!!!!!!! I went in to buy a $2,000 lawn tractor and couldn't get anyone to help me. I walked into the store knowing which model I was buying. I literally just needed someone to answer a few questions about how the warranty works and allow me to pay for it, unlock the tractor so that I could load it up and leave. This took over an hour. All of the store associates were completely clueless. While I was standing around waiting on a store associate (30 min) I talked to at least 3 people who were aggravated by not getting help they just left the store. Keep in mind people are constantly being robbed in Covington and we couldn't even get the outside lights turned on well after dark to see to load up a lawnmower. From now on I will do all of my shopping at ACE Hardware in Social Circle or LOWEs in Madison. My wife has a Home Depot credit card that is being cancelled immediately and we will make sure to recommend LOWEs!!!!! to everyone we see. This store would be a prime candidate for the show "Undercover Boss". Its a shame they have allowed this store to be so unpleasant because it has a great location and good selection compared to other stores. If you absolutely must shop at Home Depot drive the extra miles and go to Home Depot in Monroe Ga at least the store associates there are knowledgeable and friendly. I assure you if it wasn't already 7pm and I didn't already have over an hour invested in buying a john deere lawnmower I would have gone somewhere else and not purchased anything. Home Depot corporate really needs to get a handle on this store ASAP because if not they are going to loose a lot of loyal customers. The store was basically a ghost town when I got there so it wasn't like they were super busy and couldn't handle the customer quantity. I HATE THIS STORE AND I WILL NEVER SHOP AT A HOME DEPOT EVER EVER AGAIN!!!!!! read more