They messed up my online order and I didn't realize until I got home (was picking up with an infant). I called and explained to the store manager that it even though I live two blocks away, it would be difficult to come back to the store to fix my order because I had my baby with me. The store manager offered, since I had my baby and lived nearby, to have someone deliver what was missing from my order to my mailbox. That is the kind of service that makes me want to shop here all the time. read more

Just wanted to take the time to leave a review for a particular employee at this location that started out as a cashier and after 10 years is now working customer service. Belinda has always greeted us with the same smile and given us the same excellent service all these years. We are an environmental construction company that has been coming to this Home Depot location for over 10 years now. She is always a pleasure to work with. read more

After waiting for 30 min. For the guy with the forklift to come bring down a pressure washer I gave up and decided to leave. While walking out the front door I saw the clown leaning on the forklift talking to a blonde haired associate like if they were on break without a care in the world. This place has always had bad management. Whoever is watching the cameras should also be fired or disciplined for not doing their job. read more

Was told by Cynthia that my E gift card could only be used to make online purchases even though the homedepot.com website says E gift cards can be used in-store OR for online purchases. When I ask for a supervisor, the supervisor said the same thing and when I mentioned Cynthia's negative tone, misinformation, and rude attitude the supervisor was just as rude. You're better off going to a different location or better yet, go to LOWES! read more

The Home Depot - Screenshot from the Home Depot website showing that the gift cards can be used in store or for online purchases. - Hardware Stores Near Me - Chicago, Illinois

As far as Home Depot stores go, this one is actually pretty good. It's also the nearest to my house, so that's pretty good also! I have bought flowers here for the past few years. Maybe it has something to do with the flowers, but the cashiers in the garden section are usually very pleasant and helpful. Today was no exception. BTW, I was really thrilled to find two real live human being cashiers in the garden section. My recent experience with HD has been self-checkout only and did I mention that I was really thrilled to find live cashiers checking people out in the garden section?? No it's not a senior moment - - I'm just really thrilled and wanted to mention it a few times!! Anyway, my cashier today was Joanna and she was so patient, helpful and just downright delightful. The prices are not exactly obvious in some flower sections and although some flowers looked very similar, there was a $2 difference in price. I decided to leave the more expensive plants and went back to get more of the very similar, but $2 cheaper plants. Joanna was so nice about checking the price on each plant as she rang it up to make sure that I had picked up the right plants this time. Although I was able to find some very nice flowers, the selection this year was not quite as nice as previous years. Hopefully they will be getting some more variety in the next few weeks. Although my garden shop experience was very pleasant, I just don't feel comfortable giving more than 3 stars. I was a little annoyed trying to walk through the the front aisle that spans the store on my way to the restrooms. Navigating between customers is one thing, but two store associates were blocking the aisle as they carried on a conversation. THEY seemed a bit annoyed when I said "excuse me" as I tried to get thru - - guess I interrupted the conversation - - oh, well. As another reviewer mentioned, it is a rather congested parking lot. You really have to watch and be careful and patient as you walk or drive thru this HD parking lot. It's no Menards (one of my favorite store chains), but it's pretty decent for a Home Depot and convenient--oh, I think I said something like that that already. Home Depot Review #2 New City /Back of the Yards Neighborhood - Review #2 read more

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Ordered some flowers for planting, on-line with shipping. I do not drive and had no way to pick up the flowers so I was real glad to see this. I ordered some 4.25 Grande Superbells Dreamsicle (Proven Winners) for $31. The picture showed a large beautiful orange flowered plant. What I got was 4 little plants, 2 not even in the squashed pots, but laying in the bottom of the box. None of the plants had flowers. I called Home Depot Customer Service, could not understand the woman was put on hold for a bit then hung up on. So I planted the pathetic looking plants and hoped for the best. They were way way overpriced for what I got. read more

The Home Depot - This is the picture of what I ordered - Hardware Stores Near Me - Chicago, Illinois

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The appliances department need to have a new management no one tell you exactly the same thing. And worst after I applied for the card they said they forgot to applied for the discount. read more

Curbside sucks. Customer service sucks .. I've been here for over an hour waiting for curbside.... And now I'm waiting inside the store for someone to carry this to my car... what? Shingles. An African-American employee and a young girl employee ended up carrying the materials to my car. Thank you. I know that was not your job. But thank you.... I will not be returning to your crappy Home Depot wasting my time and wasting my gas for over an hour. Definitely the worst Home Depot in the Midwest. read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

Been a costumer since they hopen yes i waS there at 903 i explained all o nedded is a curv 45 elbo that i dint care about my returns as i was speaking to security two ladys walked right past me in and i guess i was not the right color its not cool im an imgrant also from italy wrong part off world i guess long live equality among all races schame on these people that treat other imigrant like this we're all immigrants read more

I hate going to this broke down Home Depot. I ordered a ladder online. While I was waiting to pick it up the gal dragged it across the floor. I know it'll get beat up when I use it. But what is the thought process that makes it acceptable to drag my new expensive product? If I bought a hamburger from you would you toss it to me like a frisbee? Take some pride in your work. And if you can pick it up properly, find an employee who can! Back again cause a better Home Depot was out of what I wanted. I placed an online order three days ago to only come here and not have it be ready. This place is the worst, not to mention you better be careful around here. read more

This place is quickly becoming my go to place daily. Anything you need for rehabbing properties, renovations to your own home, or just to buy detergent and water is here. This mega store has everything "home". I've been to many different locations but this one is more convenient and central to me. The staff are always friendly and ready to help. I've been surprised at times when a little old lady can help me with hardware information lol. Overall when I come here it is always a good experience. If you are making home improvements I definitely recommend HD. read more

The Home Depot - Bathroom faucets - Hardware Stores Near Me - Chicago, Illinois

I've been to several different stores and this one is by far more friendly and the helpful. You can easily find what your looking for or someone is right there to help you. read more

My experience at Home Depot was amazing! We were doing a few things at home with plumbing and we were looking for a few pieces. Xavier from plumbing was so helpful he suggested ideas and ways of making it easy for us. He was so nice and patient with us, he answered all of our questions. Home Depot is lucky to have a person like Xavier. I spoke with the manager about him but didn't put to much interest so that's why I decided to come on here and write a review read more

Came in here to pick up a deadbolt lock and couldn't find the one I was looking for so I figured I'll ask a worker, but that b*tch answered like I was stupid. I asked her and she just was like they are in aisle 9.....ok, but I thought you were there to assist me and I just said is that all you guys have and she goes "Like yeah." F you too! So, I asked some other guy and he was nice and I showed him what I was looking for and he walked us to it and explained the locks to us a bit since the one I'm looking for was an older kind. Why, thank you for doing your job. Too bad I'll probably be back since it's closest to me. read more

I set up an appointment to get my doors installed they came out the take measurements and I was supposed to get a call from Home Depot to get a quote on how much it'll cost to get installed, 2 weeks later I'm trying to call them and every time I call they don't answer I'm placed on hold and I literally get bounced around from department to department! Don't bother with Home Depot if they can't bother answering a phone to give me a quote then they don't deserve my business, i was going to replace 4 doors so they just lost at least $1000 I'll just go to Menards or Lowe's read more

It's a shame store rude manager I buy a lot a cooper fittings I try to return what I don't use unfortunately lose my receipt I the manager told me no receipt no return we have a discussion about this they should be have it posted poor service read more

No one to assist in garden depot in the middle of spring. There weren't that many choices for needs but I did make it work. Price good.

NOT THE GREATEST! This location has really changed! Help is scarce and when you do find it they are rude or have some sort of attitude, some of the cashiers are slow and the store is unorganized! I'm taking my business elsewhere. Tired of having to all over town looking for the things I need read more

Used tools at new prices!!!Bought a "new" table saw. Opened that sucker up and found a lot of saw dust on it, so it was used and sold off as new. Not planning on returning it because it looks like it works and also not planning on buying tools from this store and possibly the chain in general. Took video but won't let me upload only record new footage and i don't want to deal with that again. read more

This review is for Xavier in plumbing. My mom and I were looking to replace our sump pump and he helped us compare the different pumps available. He was very knowledgeable and patient with us. We kept calling my grandfather to get measurements of the old pump. We even came back within an hour to ask more questions about an adaptor to connect the pipe and pump, and again received professional and friendly service. The pump has now been replaced. Thanks Xavier! read more

I came in here on a Saturday afternoon, looking for house plumbing items. It was pretty busy but at least there was someone in that aisle who was helping everyone.. I believe his name is Xavier? Instead of standing around cleaning he asked other customers if they needed help which was super nice to see. For once. Home Depot has the reputation of not having any employee to be seen on the floors. He even recommended a better option to what we were looking at. We were in and out within about 30 minutes only because another employee didn't know how to correctly adjust the cutting machine . read more

This is the worst home depot around! I have watched countless times as this home depot loses more and more customers. If you want to like Home Depot and want to go to one that will give you service go to the one on 13th and clinton its not that far from this one but at least going there it won't make you hate home depot. My friend went in here with a competitors ad and the refused to meet it even though it is store policy to meet and beat by 10% Watched my father go in here and come out so mad he will never go to home depot again. My husband went here to buy a toilet flapper, the shelfs were empty and he looked up and seen the box in teh overhead he went to get a orange ladder and walked past orange aprons with it who just watched him walk past with a ladder thats not ment for customer sue and never once asked if he needed help. Instead a manager comes up to him and yells at him, and never once offers to get the product so my husband continued to the the product and the manager continued to yell at him. My husband simpy told them if you would have people to help or the shit on the shelves people wouldnt have to get it there damn selfs At this store all you see is orange aprons walking talking and laughing with orange aprons like a damn pumpkin patch for real!! When you ask for help they look at you like your stupid or ignorant for interrupting there conversation...I wish I could get paid to treat people like shit this store is a major bust! Don't waste your time or money here read more

This is a pretty busy place. So I can't understand why they run out of every god darn thing in the world. The Plumbing Department is absolutely the worst in the nation! Really. It blows! read more

Home depot is the worse. I don't go here. They"Re really scabby. Their selection sucks and their prices aren't even that great. How come people rail against Wal-mart but, love Home depot? Sum it up: Home depot= terrible service, moderate prices, terrible layout, terrible business practices, and the worst store help read more

Great location thanks to today's wraps Christopher and Alan that did a fantastic job of helping me and my mom get exactly what we needed and get out of there quickly. I'm very proud of what Home Depot has done with training up there young reps that focus on customer satisfaction. I highly recommend this location to all my friends on the southside. Must go there! read more

Yeah Home Depot does kinda suck but if you know what youre looking for it isn't that bad. Don't depend on the employees to help too much cause half of them don't know shit so take someone who knows about whatever project you're working on... read more

This place has convinced me to never go to Home Depot again, any of them. I went in to get propane (only because the gas station down the street doesn't have any) and couldn't find anyone to ask what to do to exchange the tank. I finally asked someone on break. They said the check-out person would help me. They took my money and I waited. And waited. And waited. 20 minutes later, I waited in line at the service desk and complained. What did my complaint accomplish? The "serviice desk" woman "Raquel" threatened to have me escorted out of the store. Again, I will never shop at any Home Depot again. read more

I visited the Nursery to purchase a large quantity of merchandise. The cashier/ worker was pre-occupied with texting on her cell phone and became visibly perturbed when I asked for a few questions. After purchase she tossed my receipt in my cart with no thank you. I phoned the store and spoke with a manager Carlos who courteously apologized and assured me that he would address the issue immediately. His response and willingness to listen saved me from tearing up my cr card that day. read more

FALSE ADVERTISING!!!! "How the Low Price Guarantee works for in-store pre-purchases: If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor)." This is from the Home Depot website. I went in on 16FEB21 to purchase a few things for a project I'm on. I noticed that Home Depot claims they price match with ANY retailer, which can be found on their website. Last year alone, I have spent around 92k in material according to my books, 99% from this store. I asked if they the cashier who later identified herself as Darish. I didn't see her name tape so I couldn't verify. So I asked if she could price match a Wzye camera with Microcenter's physical store that is local. I was told that they only price match with Lowes and Menards. I pointed out that the company policy says ANY retailer. She said that it had to be a competitor, I replied with, " if both stores are selling the same product, they're competing". She then told me she didn't have time for me. That is when I decided to leave and contact customer service. Which they also said they only price match with local competitors which is really confusing now. I can't trust a company that can't honor something so simple as their own company policy. I have decided to look at other competitors to complete my projects and only visit this store for some products. Just from last evening I managed to find a better price on cabinets just from not taking Home Depot as an option. read more

Loved the wonderful customer service. A gentleman named Fred went out of his way to provide help for us. Always nice to see a store with such attentive staff. Thank you. read more

I visited home depot 8/8/2019 to purchase a few items. When I first pulled into the parking lot I saw more than 15 guys soliciting work. I found that to be a safety issue. I entered the store and proceeded to shop for my items. Once I found 4 of my items I asked one of the employees where could I find the buckets. She told me but I noticed two guys watching me one with glasses and the other with a Atlanta braves hat on slightly turned to the left if I'm correct. So I proceeded to get my last item but the two gentleman kept watching me so I started to watch them as I headed towards the cashier but before I made it to the cashier another employee ask me if I needed help. I told him no, which i found that odd because no one has ever asked if I needed help I normally have to walk around to find someone. But I went to the self check line where I asked one of the cashiers to check me out with here scanner. Mind you I'm still watching to see if the guys are following me. She tells me to pay assuming she's done I put my card in to pay then gave my receipt to the security guard who then checks my items again to make sure I paid for them. As I get ready to leave here are the two guys telling me to follow them! I asked why and what are they talking about. The guy with he hat told me not to make a seen. He never identified his self until we had some back and forth then he says he's homeland security.Still never showed me ID come to find out the young lady didnt scan all of my items, she missed one and the security who checked my cart missed it too. The homeland security guys told me I was hiding a item because the way it was in my cart. I've never heard that your items had to be in your cart a certain way. And why is the cashier scanning if she's not scanning everything. Why is the security guard walking around the cart like he's checking if he's really not. Why is homeland security following me, watching me having me feel like I'm not safe in the store dressed in plain clothing? Those guys told me don't make a seen as was aggressive and very cocky. I told them I thought they was gang bangers or something. My integrity was attacked I'm a man with morals and principles I dont walk around stealing. As we were in the back those guys told me I had to sign a form saying I knowing took a item out of home depot. I didnt sign anything because I didnt know the cashier and the security guard didnt do their job correctly. I then asked him if I can go ahead and pay for my item because I did need it they told me that I couldn't pay for anything for 24 hours this was a home depot rule. When I go to Orland Park I never received this type of treatment. When I go to Menards, Lowe's, and Ace Hardware never received his treatment guys following me. I don't understand how the cashier and security guard didn't do their job but you blame it on the customer. Common sense says if I wanted to steal why what I go let the young lady scan me out instead of self checking myself out. This is an issue that starts from the cashier to the security guard to Homeland Security I'm very offended. read more

this is the worst Home Depot I have ever been in. It's almost like the employees are hiding and it's almost impossible to find help. I bought 31 bags of 80# concrete mix, waited 2 hours for the forklift driver to bring them out to my trailer, he argued with me about a broken pallet the concrete was on and told me I would have to pay $15 for it. Bottom line is the forklift never brought the concrete out to my trailer, I demanded a refund and left without my concrete after wasting over two hours. This store is destined for the shit pile. read more

I usually don't shop At Home Depot because they lack employees but I needed a new door asap so I had no choice. I get to the door department and the guy there didn't know anything. He basically told me to wait for the specialist that SHE was going to be there at 2. And I'm here like a girl really ok. so I said ok fine it was only 30 minutes so I waited. Let me tell you worth that wait. Diane knew exactly what she was talking about. Like wow someone who knows what there doing. She offered install but Home Depot's process was a little too long for me so she explained the how to and walked around the store with me getting everything I needed. She didn't have an attitude like 50 percent of the people that work there. She truly likes her job. She was professional, dressed professional, talked professional. I needed some help with some tiles and she even knew that. Like FINALLY!!! Home Depot has someone who knows more than one department!! I don't like the store but if you have to go to this store that's the young lady you would want to talk too. Anything you need she will know. She also smells really nice so you can't miss her. Diane and the woman up front Elizabeth are probably the friendliest workers there. They've been a big help with my little projects. Been there a total of 6 times and only go to these ladies! read more