I would not shop here, as a contractor. Very little care is given to the Custumer. Had a few returns and I couldn't make them at any other ace due to being "private own" might be better shopping at bigger brand stores. HD,Lowe's,Menards. Also the manager needs to be on duty during specific days to make retunes it's not ideal. Won't be shopping here in the near future. read more

Super friendly staff ! Each time I have been here the staff is friendly and helpful . The place smaller than Lowe's or Home Depot but they do have a good variety of items. The prices may be higher for certain items like some cleaning supplies but overall not too bad. read more

The older staff at this location are fine and sometimes very helpful. The younger staff members often appear to be high or drunk and show no interest in customer service, working the cash registers, etc. Unfortunately you can't avoid interacting with them since you have to check out and pay. The lines are usually long due to staff disinterest and impairment. I'm a frequent customer so I see this consistently at Elston Ave Hardware in Hyde Park. read more

I am sorry to be posting a negative review. Most workers have been great here. My mom and I have been coming here for years but the cashier asked us to check our bags in when we have never been asked to since the 1990's. My mom is 82 and she was upset at this and she has a tiny backpack. At least 5 people have walked in with large backpacks and were not asked to check in their backpacks. I hope you get your policy straight. I talked to the cashier about how we felt and I think either Ace needs to hire another person to police the customers coming in or pay the cashier more in order to accomplish additional labor in her job, but I really don't think it is realistic to have the cashier do her job and police the customers entering the store. The way your policy is being implemented is random and can seem like racial profiling, which I assume you don't want a reputation for. read more

Elston Ace Hardware #3120 - Inconsistent policies not sure if carried out randomly or through some sort of racial profiling. - Hardware Stores Near Me - Chicago, Illinois

Just here for key copies. Super fast and polite service. Location seemed packed of hardware, paint and minimal household items. Parking lot is a nightmare. read more

This store is absolutely fantastic! They carry the right mix of everything and then some (very tempting and useful selection of goodies near the check out area). I've been coming for years and the employees are always helpful, warm and knowledgeable. I went there a few weeks ago for paint and got excellent advice and high quality Benjamin Moore paint in custom colors! More recently I bought soil and Chris even helped me get it out to the car. This place just rocks. read more

I'm a little surprised at the reviews seem to be all over the place on this Ace, so far all my experiences here have been just fine. This hardware store walks a fine line of serving a community that many of the residents live in high-rises or courtyard buildings, sure there are single family residences too, however I think they're outnumbered. You won't see people carrying out sheets of lumber or drywall. What you will see is paint, screen repairs, and plumbing items. They have all those odds and ends, need a supply line, p-trap or wax ring, they have it. You can also do some holiday shopping here, you want a George Foreman grill, coffee maker, or some other household item and you're a tight spot and can't make it to the mall, odds are you can find something here. It's certainly better than a perfume set from the drug store. If you're shopping for me, I'll take a power drill or some sawzall blades. For a stocking stuffer work gloves will do, I seem to loose those a lot and now have a new style of wearing unmatched gloves. Staff is friendly, I asked for help to find an item and was walked over to it, and when the line started to get a few people deep an employee opened up another lane and waved people over. For the average homeowner you'll find what you need here, and then some. Conveniently located with a big parking lot. read more

Elston Ace Hardware #3120 - Storefront - Hardware Stores Near Me - Chicago, Illinois

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I'm new to the area, and 7/17/21 was my firstly time at this Hardware store. The store is fully stocked, the sell associates on the floor are all helpful. The first time I went a tall black guy with braids help me. He answered all my questions. The second time I went a young guy name, Johnny helped me. He was super patient answering all my questions while multitasking. read more

If I could give it no stars I would. This has to be the only hardware store in the world where the staff knows absolutely NOTHING. Their Service Dept is the worst. Another HP establishment with poor customer service. Another reason why I don't get up in arms when big box stores come to the neighborhood and run smaller retailers out of business. I had retail amnesia and would forget just how ty they are and return but not anymore. read more

Elston Ace Hardware #3120 - Hardware Stores Near Me - Chicago, Illinois

I needed a new snow shovel. Instead of ordering from Amazon, I decided to support my local hardware store by ordering online and picking up from the store. Big mistake. After I received an email that my order was ready for pickup, I went to the store. It took me a half-hour wait and three trips to the register before someone brought my order out. Unacceptable. read more

Elston Ace is alright with me. Every time, I go to this Ace, they have what I'm looking for at reasonable prices. There is always plenty of knowledgeable representatives sprinkled through the store to answer questions and eager to help me find stuff. Usually a couple registers open so check out is a breeze. The store is quick convenient with reasonable prices. Check them out. read more

Elston Ace Hardware #3120 - Hardware Stores Near Me - Chicago, Illinois

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Very helpful staff. They did their best to help us but didn't really carry the item that we needed.

Been to Elston five times; ,..., gringo treatment, slow rolled, ignored, you name it , they don't appear to like ..much less "help" middle aged American white male. Most of Hyde park is like that, but especially this store. read more

Don't listen to the "hours" posted. Shut the lights off in my face long before posted closing time. Came here weekly while re-doing my house. Will not be back. read more

I recently stopped in, needing to get my license place mounted. Not knowing what size screws I needed, the sales associate came out to the parking lot with me. Realizing a little more work was needed, he went back into the store for a drill, lay prone on the parking lot, and drilled larger holes for better mounting the plate. All this service for a sub-$2.00 sale. I'm a fairly regular customer here anyway, but if this had been my first visit, it would have elicited my ongoing loyalty! read more

I've been coming to Elston Ace for nearly a decade now for all my quick fixes. Everyone is friendly and helpful, but Lawrence makes this review a 5 star. I recently came in to get two backup car keys cut. It's my first car with a key fob, Lawrence went beyond the call of duty, by bringing me up to speed on the technology... and producing and testing to reliable backups. read more

Manny, the store manager, is always very helpful and knows his stuff! My daughter and I needed a bolt for a skate that a sports equipment shop said would be hard to find. Manny helped us and within a few minutes she had the needed hardware in her skate. Glad we have this place and Manny in the neighborhood! read more

Wonderful store. Everyone is most helpful and friendly. (For those who complain otherwise, try smiling at the staff!) They have a great selection of products, seemingly everything that I would want for any project. read more

Yah- this is really the only hardware-y store in Hyde Park. It carries basic hardware supplies like tools, paints home hardware, but also home good items like photo frames, vases, shower caddies, cutesy kitchen items, storage maximizing goods, and shower curtains. Really the only reason I go in here is to get keys made, or look at the flower pots. Parking is ample, the store is pretty small, but the workers are friendly and helpful. read more

Ace is my best friend. Since I am a sculptor, I visit Ace Hardware weekly. I have gotten copper tube, primer, paint and other materials here before, and I am mostly satisfied with the service and the quality of the materials. I was only disappointed once, when I had to return to the store three times to get tape and hang my photos. Three different staff had offered me different advice, and only the third staff was able to give me the right tape to hang my photos. Prior to that, my photos fell on the floor for the first time, and ruined the images. Although Ace is slightly more expensive than Home Depot, Ace has a better quality of materials and service overall. Therefore, I would prefer Ace to Home Depot. Item(s): 4 Service: 5 Decor: 3 read more

This place is fairly expensive, yes, but I don't think that's a good reason to rate it two or three stars. The staff is very present, helpful, and knowledgeable; the location's convenient, and they have a good stock. Sometimes you pay more for quality, and maybe that's what you're doing here. That doesn't mean I shop here a lot -- I don't, because I'm a cheap bastard -- but when I do, I always walk out with what I went in for. read more

Overall this place is great and they have a lot of what you need for home projects and repairs. However, the checkout people are usually very curt and boarder on rude. Management, please work on that. read more

This is my favorite hardware store. Unlike Home Depot and Lowe's where I have to beg and chase someone to help me, the sales associates here actually find you, and ask you, if they can help you with finding items. The prices are reasonable, but I really go here for the customer service. It feels like a neighborhood shop and I love it read more

People here are very friendly and helpful. I came in when it was snowing and was practically nagged to accept help carrying my purchases to the car. Also, the cashier signed me up for Ace Rewards when she noticed that some of my items would be on sale with the reward card. Obviously they are not going to carry the same range of items as the big boxes, but it's nice to be able to patronize your neighborhood store sometimes. read more

Service couldn't have been worse. Raoul in the lumber/key-cutting/screws department clearly did not want to be at work that day. The first thing that happened was that I asked him whether they had some 40x24 plywood. He said, and I quote, "nope". Well, there was wood everywhere so I figure I'll just help myself. The first piece of plywood I picked up was 48x24. Fantastic. I show it to him, as well as a 2x4. I all of he could cut the plywood down to 40x24 and the 2x4 to 40 inches as well. He says, "one thing at a time." Ok. Clearly he is upset about something so I don't want to antagonize him because I really need this wood. As I hand it to him, I ask him how much it will be. Without missing a beat he says, "a hundred dollars." At this point I'm wondering if he thinks he knows me or something because he's acting like he caught me in bed with his wife. I just look at him because I'm confused by the animosity. After a few seconds he gives up on our impromptu staring contest and goes to actually check the price. To my surprise he gives me a straight answer this time. Of course it's not a hundred dollars. And then he begins cutting. The plywood gets cut with no major issues, though he's pushing the circular saw though the wood so fast it's not a clean cut by any means. It's rough and packed with splintered wood. However, he completely botches the 2x4. While he's cutting, it breaks; that is how fast he is pushing it through the wood. And then he hands it to me! I'm looking at the 2x4 and it is missing a three-inch chunk. And he wants me to accept it! At this point I can no longer sympathize with whatever he is going through because, like I said before, I need this wood. However, I need it whole and not in this molested form. So I tell him it's essentially useless and I ask him to cut it again. To my surprise he tried again and does a half way decent job. And I mean half way almost literally because once again the cut edge is rough and full of splinters. But this time usable for my purposes. What really grinds my gears about this is that Ace hardware is a small local hardware store. Its competitors are the Menards, Lowe's, and Home Depots of the world and so in order to survive against the big boys, they position themselves as "the place with the helpful hardware folks." If I want to be treated like garbage while I shop I can go to Home Depot where at least the prices are a bit cheaper. Another thing that bothers me about this incident is that Hyde Park is a really hard place to run a business. Both long-standing stores and brand new ones seem to go out of business on a regular basis. When there is an employee like this representing the company, it makes it that much harder for the company to bring in repeat customers. I'm sure that is hard enough for many companies. read more

Jonny was super helpful! I believe that was his name, however the young staff member helped me find the perfect tools for disassembling my headboard. He's great! read more

So I've seen those commercials where going to ACE is just like going to a neighbors. BALONEY! I went into the ACE Hardware in Hyde Park for some PVC pipe and zip ties. The pipe was much two long. I asked a man if someone could cut it for me or if I could cut it myself. The man belted 'We can but not right now! Everyone is gone to lunch!' I couldn't believe what I was hearing. I told him that if I drive over to Home Depot I was certain everyone wouldn't be at lunch. 'That's what you should do then!' he blurted and walked away. Disgraceful. I drove the extra miles to the Home Depot on 87th Street and they took care of me swiftly. Neighbors indeed. read more

One of the best hardware stores I've visited. The store is not big but they have all the essential items. The staff is very knowledgeable and helpful. read more

This hardware store is ok in a pinch - just be prepared to pay more, more, more money for their products. Customer Service is pretty helpful, but that still doesn't justify the outright price insanity at this hardware. If you're into saving moolah, consider an alternative like Lowes or Home Depot. I purchased some deck waterproofing from this place and the quality was quite poor, then I noticed that the brand was ACE itself!! Suggestion: Avoid the ACE Brand products, they are cheap and not worth your money. Winter is coming and this place sure will price-gouge on their winter supplies, from shovels to salt and everything in between, they get deep in your pockets. read more

This is the place I go for copies of keys. They've never made a boo boo. Someday they will get that fifth star if they get their store to shine, lower their prices substantially, and slap a couple smiles across the faces of their check out people. read more

Being the granddaughter of a contractor and the daughter of an architect, I've spent a decent amount of time in hardware stores throughout the years. This hardware store pretty much always has what I need, and sometimes at better prices than the big chain stores. It helps me with my aim in buying locally since I can walk here from my house without too much muss or fuss. The staff here has always been very helpful to me and that goes for a ton. I guess they see a slight-of-frame girl who looks to be about 17 and they assume I need assistance. I just like that they save me time roaming about the aisles. read more

The staff here is friendly and helpful at least most of them are. They other day I went in to purchase plumbing supplies for a toilet and while one of the men that works there was friendly he was not very helpful. read more

This Ace has a knowledgeable staff (and honest if they do not have the answer) and is well stocked, especially given that it is not a terribly large store. read more

Love this store! The staff is always friendly and helpful. Anything you're looking for, this hardware store has it. Walking in feels like walking into the corner stores that were around when I was a kid. I've found everything from pieces of cork for a bulletin board, to a water filter for my refrigerator, to ant bait, to dishwashing liquid. Ace is my friend!! read more

Crap. These folks don't give a HOT (or cold) damn about helping you. They all run to the paint dept and hide from customers.

We've been here several times over the last two months. Fastest, most reliable key cutters in the business! When we couldn't find what we were looking for, staff directed us to the right location. The cashiers are always friendly and courteous. read more

There are two different pages for this same store so beware. I am posting the same review on both pages: As I'm having my place painted I realize I need another gallon of paint. The painters I hired only use Benjamin Moore so I think of the closest Ace Hardware to me, in Hyde Park. This Ace Hardware store is the worst. The guy could not follow clear instructions. I said, "I want you to color match a Valspar color with Benjamin Moore flat paint." A simple request, but oh no, he managed to screw it up. After repeatedly detailing the color name and number, and requesting flat paint, he mixed it, matched it and gave me EXTERIOR PAINT for an interior job! He never asked if I wanted interior or exterior so I didn't know I had to explain that too! Instead, I see a can of B.Moore paint that says flat, it has the correct color, I assume it's right. My painter, however, pointed out that it's wrong. Now, do I hold up the job, pay the painters more in an attempt to correct this idiot's mistake? No, I suck it up knowing never to enter this store of low IQ, shiftless workers again. The upside, now my kitchen is waterproof. read more

Very poor customer service! Not once was I greeted by a representative I stood at the key counter for some time while an employee made keys, not once was I told that I would be assisted. Another employee walks up no greeting, how may I help you? nothing says how many you need? Maybe I'm old fashioned I'll patronize another hardware store in the future read more

It is nice to have a local hardware store and this one carries unusual, hard-to-find thing for older homes. I also like to favor the local businesses over the large chains. Unfortunately, I will not return to this store, Elston Ace Hardware in Hyde Park, as long as Jose is the manager or even working there. He is not helpful and is extremely rude. I can find that kind of service at the store where people wear orange aprons and pay a lot less for the merchandise. read more

My go-to hardware store. Service is tops, never had a problem with the many keys they've made for me over the years, and they've nearly always had the parts and tools I needed for home or car. If I need lumber, PVC pipe, cabinetry, etc., I head to a big box place, but the price difference on the small stuff I usually get is less than the gas I save, even now at $2.15/gallon--not to mention my time. This morning: exactly what I needed, whose name and location I didn't know, in and out for under $5 in 2 minutes flat. Sweet. read more