The Elston Home Depot is an excellent location. Their pro desk is especially helpful for contractors. Priscilla in particular is an excellent employee at the pro desk. She is attentive, is familiar with all the products and materials at Home Depot and makes the ordering process seamless and painless. She is attentive to contractor needs and knows how important it is to receive materials on time. If you are a contractor and need an attentive employee at Home Depot go to the Elston location and ask for priscilla read more

Good selection, better at least than the Addison and Kimball one, but only go here if you know exactly what you want and don't expect any of the staff to help you. Most of the staff we saw were on their phones in the middle of the day in view of customers, one was so interested in his videos he wouldn't get out of the way for customers to walk around. Another person who checked us out was engaged in what seemed like a very aggravating personal call too. So if you know exactly what you want, get it and go. If you don't, try another location where you might get some help. read more

Home Depot is my go to for anything related to the home and exterior. Staff are always friendly and knowledgeable. You can order stuff online as well but it's always nice to see it in the store first. They also have free bathrooms and Halloween stuff as well as plants. Free an ample parking and close to so many stores. read more

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5 stars all because of how helpful, consultative, and thorough Nick was making sure we had the right supplies to deal with a broken door and our basement leak. He took the time to ask what we needed and why read more

Lights and air conditioning have been turned down for weeks. Employees said it was to "save energy" which seems like corporate nonsense for maximizing profit. It's an uncomfortable shopping experience and I will prioritize retailers who want to give customers a positive experience. I feel bad for the employees working in a hot and dark warehouse. Shame on you read more

The indoor plant section was blocked off and the guy behind customer service desk was useless deer in headlight while young lady walking around very helpful. Then at checkout, one of two plants not labeled and cashier wanted me to go back to take a picture of a price tag. What happened to customer service??? This is exactly why brick and mortars will never outlast the online giants. Very disappointing. read more

I went to Home Depot on Saturday and had the best experience. Alicia is the best worker there and made my whole weekend! My favorite location and people in the city. read more

Lachris helped me so so much. I was shopping for a specific thing. Online said there was 15 in stock, I called to have 1 pulled aside. I get to the store and Lachris pulled the last one for me. She even climbed the ladder so you know this was a mission. Other employees may have not cared so much. Not Lachris. Lachris was on point 100%. Saved Xmas. Thx Lachris, take a paid day off . read more

horrible service. asked the store manager a simple question and he put me on hold for 25 minutes. i hung up and called again because he clearly forgot about me and when i got ahold of him again he lied and made me sound like an idiot. i am very disappointed in the lack of service and consideration. read more

I just left here. Every time I come in here the "cashiers" ring me up in self check out. Are you a cashier? or is this self check out? I am NOT handicapped I am well and able to do things on my own. Today I looked around and was like I don't see them ringing anyone else up. Why is it always me? I asked the "cashiers" they had no real excuse. I said why didn't you ring them up? Why didn't you ring that guy up? Why am I the only one? I stood in customer service line and asked for the manager, the store manager should know these things. Instead I talked to someone named Chad who never let me talk to a manager and said "I'm sorry you feel that way" and he will pass my concerns along. It's not how I feel it's what happened, and it happens every time I go there. Why? Is it the color of my skin? Is it my youthful looks? I am sorry to have to write this, cause Luis with the superhero mask gets 5 stars, manager if you read this, give that guy a raise, he stopped what he was doing to tell me where 3 different items were, and showed me the way. Other than that this location sucks! read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

I hate it that 90% of the time I get on here to post to review it is negative and that customer service is a thing of the past. So I'm content that I get to write a good review today about a companyI really dislike but I have to frequent regularly due to my line of work as a plumber. I had to make a lengthy return for hundreds of dollars for a project I finished this week. I went out of my way to try a store that I haven't been to often because the customer service at most Home Depot's is just so horrible- especially Kimball and Addison and Brickyard. But I had a very pleasant experience making my return today and it just made my day. A younger African-American gentleman was completely patient on this very lengthy ,difficult return and he just made my day. I'm glad I have to write this review. I don't know his name, but I wish I did because he alone made that store look good to me today. Thank you. read more

I will start out by saying that in general, I've had very good experiences at this particular Home Depot, aka store #1961 on Elston. They have lots of people on the floor to help; they are generally knowledgeable and helpful; Customer Service is fairly pleasant; and they even gave me store credit and took a return of something I'd bought at Menard's. So I will keep coming here for things when I need them, basically, the minor things like hardware, lights, grill stuff, and the like. That said, you are taking your chances when you do a major purchase with them that includes after-the-sale service, and there are times it can all go upside-down. This is one of them. Bought eight interior doors plus installation for a cost in excess of $5K. The purchase itself was basically frictionless. The installation, however, was--to put not too fine a point on it--a fucking nightmare. First of all, the molding that came with the doors was damaged beyond belief. Even the painters we hired to do our house afterward couldn't effectively patch some of the gouges. Plus, the guys who delivered it kept making these little comments insinuating they expected a tip. We would have tipped them, anyway, but their commentary felt really slimy. Then, instead of two installers across a day and a half, as promised, it was one guy across three days, and he kept screwing up the install and we kept having to get him to come back to fix things, but where he would also make more egregious mistakes. He was so eager to get the job fucking done already and to never have to come back that he was in our house on Saturday night until 830pm. The first clue this guy was awful should have been early on when, as one of his first acts, he installed a doorknob on a bathroom door BACKWARDS, with the lock on the outside, and I had to point this out to him! And this guy was supposed to be a professional?? I mean, seriously, what the hell was this guy on?? And why was he on it while on the job?? There's more, but I don't want to write an entire book here. Suffice to say, this was not an isolated mistake. The install misadventure got so bad that we had to go to the store and request a replacement guy to finish the job, which the people in Doors at store #1961 on Elston made clear to us through their passive-aggressive horseshit that they were none too happy with us for the request. So much for "satisfaction guaranteed", although to be fair, I never have seen the words "Home Depot satisfaction guaranteed" all in the same sentence, or even the same paragraph. The second installer was better, but he still left mistakes unfixed, and he wouldn't swing back around to fix them unless we went through the store on it which, no thanks, we had no desire to deal with their attitudes anymore. We ended up paying extra to a punch-list guy outside the company to fix the errors, and even he couldn't fix some of them because the install was that terrible. While I will continue to buy the little things here, I would highly recommend you not got doors at Home Depot, or at least not at store #1961 on Elston. Pay a little more and get good quality doors from an actually-reputable doors company who have good installers. This store should probably either go out of the Doors business, or else find people who are good at it. read more

I remodeled my basement a few years ago, and my contractor and I bought everything at the Elston Ave. Home Depot. A few weeks ago, I wanted to buy a back door. I called Home Depot several times, but the phone system is not good, and I couldn't get through to the department. I came in and spoke to someone, but she didn't give me the correct information. I came back the following day to speak to a manager. His name is Prince, and he is truly a Prince. He told me that I would have a discount on the door to make up for the poor customer service that I had experienced. He also gave me his cell number. Ultimately, they didn't have the door that I wanted, and I called and told him that I had found what I needed at Menard's. He told me that I could pick out some things to make up for the lack of customer service. I came in a few days later, and got a whole lot of cleaning supplies! He kept telling me to take more! I was a 78 year old kid in a candy store! Prince is truly a Prince, and a smart manager. I do hope that they can improve upon the phone system. However, I will keep coming back and ignore the poor phone service. The customer service is great! Thank you, Prince! read more

Friday morning, went to go pick up some screws. Out of the 10 people I saw, 2 were not wearing a mask AT ALL. One was an employee. Frickin free for all on a state wide mandate. 2, Here's the thing- Home Depot is known for selling poop pipes, screws, and common houseplants. They are also known for the Chicago style hot dog and the sweet smell of hot dog water as you exit the premises. Today's shopping smell was that of an all fried food Buffett. It lingers in my coat and my new hair cut. Ew and why? One star for my screws, One star for the fast check out. -3 stars for smelling like Grease. read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

If I could give 0 stars I would, but sadly I have to give them a star which they don't deserve. I went to this Home Depot to get wallpaper for my kids room, I needed it by a certain time since I had scheduled a guy to come install it. The depot worker ordered it and told me my order would be ready next week, when I went to get it the lady at the front desk was unhelpful and told me my order was in the middle of no where in Ohio at some random Home Depot ?! I asked the worker ordered it specifically to this location and not to some random location. She was very rude and unhelpful and in the ended I had to get my order re-order by some different person. I have waited over three weeks for this order and it still hasn't arrived, every day I call service magament to see if they received my order but each time they say it's coming soon or tomorrow and it never does! Now I will never go this Home Depot they have been horrible for as long as I remember and this was my breaking point. read more

Location is convenient and they usually always have what we are looking for.Prices are marked up, in subtle ways, in places that people don't pay attention As for me, I normally love Home Depot. Ordered Thursday for curbside pickup. Finally got a call this morning (Sunday) that half my order was unavailable and will instead be shipped but my other items were ready. We went to pickup and it was a disaster. The curbside line was backwards, so it blocked all the lanes of the parking lot. No one answered when I called. After waiting in line for 15 minutes, we parked and went in to get it. People and products were everywhere. I think it takes time to get into things with curbside and pre-orders. Just a little more organization needed and you guys would rock it. Thank you for being open during this time! read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

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I went in on whim to see if they carried a specific desoldering tool. While they didn't have it in the end, I am leaving a 5-star review, because I was so pleased with the customer service provided to me by Shay! She was not familiar with the product I was looking for, but did everything she could to research and track down a possible alternative as well as show me what was available online. She was very patient and kind, walked me through the store, and overall went above and beyond to offer great customer service. Thanks Shay :) read more

Ran into HD to find a specialty light bulb for my fridge. First time ever to have a burnt out bulb in a refrigerator. Couldn't find the desired bulb until an HD employee came to my aid. He immediately located the desired product and I was on my way out the door , product in hand , in less than ten minutes. Hooray Home Depot obviously has a huge parking lot to accommodate customers with Free parking , another Hooray ! That's two Hoorays and four stars for HD , free parking , competent employees , and a great product line. Oh , and they were open late on Sunday , while their competitor , Ace Hardware had closed early. Boo ! read more

I had the best experience looking for plants at this Home Depot! A very kind woman named Lex walked me through what each plant would do and be in different lights and different water. I was blown away by her knowledge and patience. If you're going to look for plants, you should check out this Home Depot. They have such a great selection. And make sure to ask for Lex! read more

AVOID THE HOME DEPOT AT 2570 N ELSTON - from unresponsive management to unknowledgeable & lazy Pro Desk staff to poor customer service generally, this is hands down the least professional Home Depot I have been to. Top to bottom, this s not the standard this company wants to set ... too bad - location great for north side residents ... read more

WARNING!!!! I have been mistreated and given the run around by Home Depo for the last 3 months. They sold me a Washer & Drier Electrolux combo unit with a protection plan and refused to install it. The would only deliver curbside on the street according to Home Depot, due to COVID, they would not deliver into my unit. Now that washing machine has been shaking so badly that it has damaged my new walls and floor!!!! It's shaking SOOOO badly that is scared me!!!! Home Depot refused to help, or return the units. They have given me the run around for months and refuse to return the units and refund me. I will NEVER EVER again do business or purchasing anything from Home Depot Again!!!!!!! Please be careful when working with Home Depot. read more

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They have this wonderful escort service. All you have to do is look like a minority and BAM! You get your personal escort service that follows you around as you shop!! I mean how wonderful is that!!!! Not ONLY do 2-3 employees follow you around when you shop, when you go to check out in the self check out aisle a Home Depot employee will ring you out themselves and check your ID and credit card when you go to pay! Wow!!! Exceptional service if you ask me! Confronted the manager about the escorting service and said he didn't know what I was talking about. This escort service has happened on 3 occasions! Will no longer be buying from HomeDepot as a whole! Menards/Lowe's here I come!!!! read more

WHATEVER HAPPENED TO CUSTOMER SERVICE! I stopped here Thursday afternoon. Whatever happened to customer service?!?! I was pretty much on my own trying to find several hanging baskets for our back deck/backyard. I could not reach several hanging baskets. No one was around to help me take them down. A very nice lady, and very tall, saw me struggling and offered to help take down the hanging baskets. They are now on sale for $6.88 but last year, at the exact same time, they were on sale for only $4.99 I was very disappointed that HD did not have many of their annuals marked way down. We are not far away from Labor Day! One would think HD wants to sell, sell, sell. Why not mark the annuals way, way down? Home Depot can still make a profit even at $4.99 per hanging basket. Doesn't HD want to eliminate their inventory? I purchased 3 fuschia wave petunia hanging baskets & 1 lavender mum. I spent $28 and change. This year I didn't do any gardening/planting. I usually create my own hanging baskets. I am a blue jeans, t-shirt and flip-flops kind of gal. I am definitely not a high maintenance lady. The last time I had a professional mani/pedi was in 1989. I prefer to get dirt under my fingernails, in the garden, than have them done professionally. LOL! I got my passion for gardening from my dad. He taught me the art of gardening as a young child. I have happy memories of helping my dad plant many beautiful flowers in the ground. We always enjoyed making our own containers and hanging baskets. My dad had a beautiful rose garden in Chicago. He still enjoys gardening. Unfortunately, he cannot grow roses in FL. The heat, humidity, mold and mildew is not good for roses. People in the neighborhood would stop by and ask if they could go in the backyard to look at his Rose Garden as well as other annuals and perennials. They would always ask my dad who does "your" landscape. My dad always smiled and said, "My daughter and I did all of this together." He was very proud of his Rose Garden. People would take pictures and selfies and sit on the benches and relax and enjoy some peace and quiet in our backyard. My Dad loved every minute of it! I must have had an eye for color and artistic creativity. To me, as an adult gardening is very therapeutic. It's still fun for me and very relaxing. As a child, it was lots of fun helping my dad in the garden. It was the only time I was allowed to get as dirty as I wanted to get! I enjoy gardening so much that I took courses at the Chicago Botanic Garden and obtained a certificate in landscape design. This year was a bit difficult for me to do any gardening due to ripped tendons in my left wrist. I spent the summer recovering from 3 fractured ribs, and a left wrist with excruciating pain. This is the reason why I decided to hit up Home Depot, August 15th. I could no longer stand to look at how bare my backyard and deck appeared. I love pops of vivid colors. Annuals provide lots of colors throughout the Summer and early Fall. I recommend the Home Depot if you are looking to replace any of your annuals that look leggy, sad or ugly. Many hanging baskets are no longer blooming about this time of year. I noticed other annuals and perennials are marked down ("on sale"), but not enough to get me to make additional purchases. Consumers today are trying to stretch their dollars. The Home Depot needs to realize they will end up throwing more than half of their inventory in the trash. Don't they want to sell their inventory? Aren't they in the business of making money? People will take inventory off their hands if they mark the inventory way, way, way down. It's mid-August. Their sale prices suck. For this reason alone, I rate the HD with 3 stars. Perhaps the HD prefers to throw away the inventory where it becomes compost. read more

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I just read all of the negative reviews and I gotta say they are correct. However, I was floored when I went to Home Depot this week and a very helpful employee actually solved my problem. His name is Nathaniel, and he and his fellow worker actually went out of their way to assist me. It was a small order, but with service like this I'll come back to Home Depot for my big orders (My prior experience was with another Home Depot store who informed they did not return unopened non sale appliances over $1,000.00 , needless to say I haven't bought an appliance from Home Depot since then and I have rental property) Thank you again, Nataniel you made my day ,and I told my friends, help at Home Depot? Like a miracle! read more

I really like this store and the staff but I am having a very negative experience with the third party GC Home Depot works with for flooring. I've had to escalate to corporate. read more

I've come here for three years and always had a good experience. I started coming a lot more in the last year, bringing my mother with me when she moved to Chicago and we bought a house together. The staff is so helpful and on it, and just friendly in a relaxed, non-fake way. Shoutout to Kyna, who has graciously helped us with everything under the sun that we've had to deal with buying an old house... we've had a lot of stresses and coming here was never one of them. In fact, I like to bring my mom to this Home Depot in particular - we moved closer to a different one - because it makes her happy to talk to people she knows, and they always take the time to make sure we are getting what we need. It sure makes a big difference. She doesn't feel that way about most places we go. I'm very appreciative of this place. read more

Zero stars... if possible. every time I come to any Home Depot, it's always the same result. Disappointment. The app reflects inventory that is never accurate and it's always a hassle to get help from any employee. Most of the staff seem like they're already being asked to much by breathing. Most times no one is willing to help until you get to the self check out and for some reason, they're very eager then. I wish I could say it was one Home Depot in particular but unfortunately, it's like Walmart, they're all the same. I'm a handyman so I have no choice most of the time and it's so refreshing when I do find an employee that is helpful and not rude. Menards, if you can see this please take over and rename their locations. read more

Thank you to Nora from gardening for helping us find a plant that my wife had been looking for (Fiddle Leaf Fig) . We appreciated her knowledge and dedication to her craft. We spoke for a while about different plants and how we've been tending to them during all this. read more

Good garden selection here, but this huge Home Depot can be hard to nail down an employee to help you out. Once you do find someone, they're pretty helpful, so that's nice. Everything else is just like any Home Depot. read more

In my opinion, this is the better Home Depot in the area...this is because: - at the other Home Depot, the person who came to help me in plumbing basically told me the issue I had was 'impossible'...and then had me buy the completely wrong items for my problem. This Home Depot (which I visited immediately afterwards) immediately solved my problem and knew exactly what I was talking about (and it's not my description skills - I actually showed the first guy at the other store exactly what I was talking about with visuals because I had brought the piping in question with me!). - This Home Depot has the best staff. Everyone is really knowledgeable and obviously has either worked in a business where they got this knowledge or are clearly excellent do-it-yourself-ers. So, this is the home depot that I will be visiting because I have had nothing but good luck her versus the other city locations. read more

Worst experience I've ever had at any hardware store. The kid in the lumber area was totally inept. The customer service from the sales associates was poor. I've never experienced a store where everyone had an attitude. Obviously, they hate working there. All I can say is I will NEVER step foot in another Home Depot. Menards, here I come! read more

Iyanna CSR at 2750 N Elston (Chicago) makes the difference! She stayed with us (my wife and I) from beginning to the end! Upon checkout, we specifically spoke to a manager (Carlos ?) to inform him of quite a pleasant experience with Iyanna. The store was consistently friendly, but she went above and beyond! We live in an age where cust svc is consistently terrible and employees shy away from helping the consumer. What a breath of fresh air HP. You have a star in Iyanna! She's really going places! Recognize the value in this rising star of an employee that HD has! She's a difference maker! She's take charge, and knows how to ask others for help (she took us to the paint, and lumber, departments. Those CSRs were very helpful as well. Btw, Iyanna's main expertise is Gardening, Outdoors, Plants), while helping the consumer. My wife and I are entrepreneurs. We love when we recognize young talent. Iyanna perfect self expression is authentic and not forced. Over a year ago, I shopped at menards, in homewood, and they are the absolute worst. The greeters have nasty dispositions (personal convo, on cell) and management is even worse. This Home Depot experience was how it should be done! Kudos to HD! read more

This HD is fine. I prefer the one on North Avenue if I'm in the area, but this will do. This store has more high end appliances than a lot of the other stores. read more

Mike (blue shirt, grey hair) helped me out tonight and was very patient in shopping with me and gave the best possible customer service imaginable. Thank you, Mike, you made my day better. read more

It's one of the convenient locations that have truck rentals without reservations. Be sure to have the employee mark on the sheet how much fuel is in the truck before you use it, otherwise they may have you pay more than you should when you return the truck. Not necessarily a place known for being friendly. They do more or less get the job done. read more

Whatever you do, DO NOT BUY COUNTERTOPS FROM THE HOME DEPOT. The company they use, TCF, is truly awful. Our project was delayed for months, they lost pieces from our project and had to redo the whole thing. While doing so, they destroyed our recently renovated kitchen. The end result is so bad. Pieces are misaligned, they measurements are wrong, they don't even align to the outlets!! They took so long and canceled numerous times. It was a nightmare! read more

I ordered an outdoor light to be delivered to my home. Home Depot says it was delivered but I did not get it. Home Depot won't replace or refund the light. They said they got a signature upon delivery. I asked to see it and they said actually, they didn't get a signature. The tracking software says it was out for delivery at 6:55 and delivered at 6:30. I pointed out that this would require a time machine and they still won't provide a refund. They told me to dispute it with my credit card company. read more

This is the only place nearby to return propane tanks and it's never quick or easy. You can't pay at the station, you have to go inside. Doesn't matter what time of day, there's never a short line to have the cashier process the return and give you the code. Once you get the code the cage never opens so you then have to go back inside to tell them it doesn't work. Then they never know what to do and spend five minutes trying to figure it out. Finally they call the person with the key who takes 15 minutes to come out and unlock it and give you a new tank. Minimum thirty minute ordeal every time. Sorry I interrupted your shift by trying to get in and out in a reasonable amount of time. Really appreciate the attitude. read more

Have to say that the guys in the closet door dept were great today. The gentleman was kind, patient and even offered me a cold bottled water. I came to him very unsure and not totally comfortable with how to even navigate the situation. He took me through the website and gave me sound suggestions. I have some work to do on my own as far as aesthetics but he put me in the right direction. This was the best experience at a home depot I have ever had. read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

I use to buy construction materials from this store every day some years ago when i had jobs down town.Even now i do buy from them every time i have jobs in that area and i can say the store is good. You don't find everything all the time if you are looking for a specific item .Lots of workers change lately in the store and the only one i remember for a long time is Nancy the cashier.This lady should have a bonus because she is efficient and fast. read more