The customer service at Louisville's store use to be wonderful, but not anymore. An older woman with dark short hair was definitely the rudest woman I have ever had to deal with. Snapped at me, told me she didn't need to hear my explanation, abrupt and offensive. I had to go back in so I waited 10 minutes for the man in the booth and I shared with him how she truly needed to be trained in customer service. He had no response but he took care of my issue. Home Depot use to make customer service number one - but not anymore. read more

Juliet at the return desk was super helpful and patient. It has been such a long time since I've received great customer service! It was very refreshing to have met her. read more

I totally goofed on a purchase I made, and Denise at customer service in Boulder really helped me out. Her and her manager were super helpful and got me squared up, the staff was also great at helping me load in. So happy with my Husky tool bench in the studio! read more

Suzanne Lorton help me find everything I needed. She was so helpful. What a good employee you have, she was very friendly and guided me to everything I needed. Receipt #1546 5/22/25 6:46pm read more

I always come here anytime I need to fill a new planter pot I just got, or whenever I need more paint or stain! I'm also grateful they're one of the few stores that stay open past 8pm (even during covid!) in Boulder! The pictures below are just a couple of the many projects I've been able to accomplish due to their awesome paint and stain selection! I painted this desk blue, and with the stool (that I plan to use as a plant stand) I sanded it down (with sandpaper from here as well!) and stained the top and painted the bottom, once again all thanks to Home Depot! Plus their employees are always very helpful read more

The Home Depot - Hardware Stores Near Me - Boulder, Colorado

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This location doesn't price match !! So embarrassing. I had double checked the website first and made sure what I needed would be included in price match, got everything and headed to checkout. Also they employ a lot of stoned high-school age kids so I didn't really push it, she might have just not wanted to bother unlocking a computer, even though it wasn't busy. i'm not gonna argue with a high schooler lol so I left. it sucked to waste gas going there. And the embarrassment of not being able to buy what I took to checkout. read more

The Home Depot - company rules that business doesn't follow - Hardware Stores Near Me - Boulder, Colorado

Nope, nope, nope, no no no no nope! Home Depot wouldn't know customer service if it crashed into their building, ran naked through their store, and stole their lumber all while shouting "my name is Customer Service!" I'm fairly certain if that happened, no one would care. During a visit, I swung by Customer Service to pick up my online order I'd made the evening before. 3 employees were standing at the first register chatting away. They all look back at me, then carried on with their conversation, turning their backs to me even more. I guess no one told them that just because you can't see me, doesn't mean I can't see you -- I'm sure they failed at hide-n-seek every time. But thinking maybe just maybe they're on break, I patiently waited. After a few minutes, the ladies dispersed (everyone else at customer service was still busy with other customers), but 1 stayed and kept her back turned to me. I was having a great afternoon so I decided to quietly stare at the back of her head until she turned around. She did eventually and welcomed me to her register with the greatest amount of negative enthusiasm I've ever seen. I got the item I prepaid for and was out of there. My 10 minute pick up should've been 2 minutes since she literally just had to put my item on a cart, which I already had with me. But nope. She wanted to chat and I wasn't going to be "that" lady so I waited. Kindness is a bitter enema that I'll happily serve to the deserving few. read more

My last few visits have been leaps and bounds above my past experiences. Free candy at the info booth about their credit cards, staff going out of their way to help me find what I need (and recommending their best performing product), and just being more friendly overall. The aisles are always clean and there really isn't much you can't find at Home Depot. From a hot dog or burrito at 8am, to new light fixtures, an indoor plant selection that will make the greenest of green thumbs in your office jealous, and cockroach spray (really hope you don't need that), they've got it all! I'll definitely come back for more packing boxes (under $1 each), general house repair goods, and likely some chicken wire (to ensure the cat does not escape off the balcony again). read more

We wanted/needed new countertops in the kitchen and bathroom so, naturally my first thought was Home Depot. (Where else do you go?) We made our selection and approached an associate in the department to write the order. The list of mistakes made by HD is as follows 1. Ordered the wrong product. We had never mentioned the material that was on the order. 2. They laser measured the countertop and still messed up the cut. 3. When I inquired of the HD kitchen decorating team about backsplash material,they had no idea that Caesar stone made a backsplash specifically for this product. 4. Here's the kicker- the replacement for the piece that they screwed up wasn't installed until after Xmas. I washed all the dishes in the bathtub. Piece of ply was my work surface and everything from the kitchen drawers was outside on my porch. Needless to say, there was no apology from HD or the delivery company. No follow-up, no nothing. read more

I don't know what can be said about this Home Depot that hasn't already been said about the Russia/Ukraine War. I travel up and down the entire Colorado front range for work and I have been to every HD on the map. NO WHERE compares to how awful this location is. it's so awful I just wrote my very first internet review at 35 years old. You will not find what you need. You will not get help. You will not find a cart. You will not go through self-checkout without being made to feel like a criminal. You will not get anything out of this experience that you were hoping to get. Do yourself the favor and drive from Boulder to the location on Santa Fe in Denver if you want to get the job done. read more

Disrespectful staff was a surprise, especially when the job really isn't that hard (point out where something is and let me checkout). Growing up I always thought of home depot as straightforward, which is why I liked it. today however, I asked simply why a door was shut for the exit and where to go instead which I was promptly replied to by and elderly lady who worked there with the reason along with unnecessary attitude and cursing (a bit of an over reaction, don't you think?). I get it, retail can be hard, I work in retail and am well aware of it, but that doesn't mean you take it out on someone who askes a simple question. My suggestion, go to McGuckins or Lowe's, maybe there you'll have people who don't act like a donkey over simple questions. read more

Bravo and THANK YOU to our Boulder Home Depot for the wonderful "above and beyond" customer service we experienced late Friday afternoon. We found what we needed and when our item didn't fit in my little car, our awesome HD employee helped us tie it up on our roof. I know we have all sorts of AI, ChatGPT, Starlink, SpaceX etc. - but if we could just clone Mark the lumber supervisor, the world would be a better place! read more

The Home Depot - Mark and happy customers! - Hardware Stores Near Me - Boulder, Colorado

Both the Home Depot and the company with which they contract to install countertops have been difficult to work with. Poor communication on both ends. Poor quality work includes a chip in the edge of the quartz that they attempted to repair with a color that doesn't match - they were installed anyway. Backsplashes are not flush with the countertop--they were also installed anyway. Backsplashes are partially sealed over existing caulking. It has been two months. They offered me a small token as a resolution. The manager refuses to call me back, saying he is in meetings. I am unable to get contact information for anyone else. read more

Absolutely HORRIBLE customer service! Took a dryer that we had purchased back because it wasn't working and the customer service desk was the absolute worst. We called before going all the way there from Denver and they reassured us that it was OKAY to take it there. We explained what was wrong and they automatically told us that they couldn't take it because of their policy. The girl who was helping us decided to get the manager so we explained it him (he was an older man on the heavier side) The manager for some reason decided to interrupt as we are explaining the situation and tells us "Well I don't give a damn who you talked to, we cant take it!". We were in absolute shock and disgusted that THE MANAGER was treating us like this. I wish I would have gotten his name but I was just in disbelief. They forced me to take it to another location. AVOID THIS HOME DEPOT!!!! read more

A big shout out to Jeremiah in the tool rental department! He was fast with our lawn mower tune up. We could not have been more pleased! Thank you, Jeremiah! Best service this week! Mo & Sky read more

Managers and associates are incredibly rude here. Won't shop at this location again. We asked an associate to please stay an appropriate social distance away as we had to shop at this store for an essential purchase and the associate refused as he said he worked there and didn't need to which is ridiculous. Please have management deal with this issue as it really is an important issue. For that reason, I'd rather shop locally. read more

Ordered blinds for half of my house and was very happy. Went back to the same person to order the same exact blinds for the other half of the house but in blackout and the Home Depot associate discussed the order with me about them being top down bottom up just like I had ordered before. I trusted the Home Depot associate so I do understand that I should have read the agreement but I assumed it was for what i asked for and discussed with the associate since I'm sitting there and she's telling me they are for top down bottom up blackout blinds. The order was put in for top down. Not top down bottom up. I was very clear about wanting top down bottom up. They offered 500 off a new purchase to replace the blinds that they messed up on the order. My mistake for signing the agreement in front of the sales associate on their pin pad whilst she tells me they are top down and bottom up blackout blinds. Terrible experience. Also after the install in one of the rooms the blinds aren't measured correctly so light comes in from the side of one of them. The first install was measured correctly, this one window wasn't. read more

My spouse was in standing in long line to check out. There were two men behind her. One of the check out people opened up a new lane. Instead of asking the her to come over first as she has been waiting in line longer, he (the checkout person) asked the two men to come over. She indicated to the check out person that she had been waiting longer but was brushed off. Abysmal display of customer service and likely misogyny. Recommend McGuckins in town if you can go there, the customer service there is 100x better. read more

Made an online order through the store. I was overcharged, and corporate help just hangs up while you are on hold, so nothing I can do. Store can't refund either. read more

Old lady at the checkout desk was extremely unhelpful, impatient, and mean at every corner without any reason. I should have said something to a manager read more

I'd give the place 4 or 5 stars if not for that pushy solar panel salesman near the front door.

Helpful staff, the best selection of indoor plants I've seen in a Home Depot thus far. The prices of these plants you can't beat! I've bought 4 plants in less than a week and it's the most fair prices in the Boulder area. read more

Best place in town especially when everything else is shut down during the pandemic. Bathroom renovation still goes on. read more

The Home Depot - Home Depot in Boulder, Colorado - Hardware Stores Near Me - Boulder, Colorado

I have been waiting half hour and still no help after asking 2 different people for help.. I finally got the right person and was good.. they always have great selection of stuff! read more

This is a great Home Depot. Everywhere you go there are plenty of people to help you find items and knowledgeable people to help make choices . Thanks Brenden ( in the paint department ) for your expertise and patience. read more

I confess, I have my own personal bias towards this store. Having recently purchased and remodeled our house, hubby and I had to make 13 gazillion trips to this store over the course of 9 months, often times several trips in one day. They frequently didn't have what we needed, due to lack of selection or being out-of-stock, and if we needed guidance, which was often due to an incomprehensible organizational system, we often had to make full laps of the store to find someone. That someone usually wasn't someone who actually knew the answer to the question. I also confess, my dislike of big-box stores and the color orange in general started Home Depot off on the wrong foot, but they didn't do anything to change my mind. We had lumber cut at the store by the official lumber-cutter-guy who, we realized after we got home, had no lumber cutting skills (or perhaps measuring skills, a key component). He cut the lumber too small for us to use, and we had to go back to HD, again, to have a talk with customer service. We bought Behr paint. Don't ever make that mistake. 3 coats of primer and 5 coats of white paint later, it turns out Behr paint is crapola. And it's not like we were painting over navy walls or something, oh no, we were painting over baby pink and cream. I still yell at the TV to this day every time Behr paint is advertised. So here are my recommendations: Lumber: HD is fine if you can cut it yourself at home, otherwise go to Sutherland's on Valmont. Paint: Go to Guiry's and get Benjamin Moore, one coat and you're good. Halleluiah! General hardware goods: Go to McGuckin's; they have the selection and the knowledge to get you what you need in one trip. read more

The Home Depot - Hardware Stores Near Me - Boulder, Colorado

Josh (an associate) was easy to find, and super friendly and helpful. He knew exactly where to find the item I'd found on my phone that said "see an associate", and offered me a boxed item or the built model on the show floor. He walked me around the floor model so that I could be satisfied there were no marks on it. Then he helped me get it out to my car including opening a tool kit so we could dismantle the product enough to fit in the van. He got 2 more associates to help lift it. In all this, he asked whether I needed an often accompanying product to go with my purchase, and talked up how pleased he was with the ratchet set he used to dismantle what I was buying. He did this in a very no-sales-pressure way. I left feeling like he wanted to make me successful rather than trying to make multiple sales. read more

After reading some of the reviews, I decided I should add my experience. I stopped at the Boulder Home Depot for a refrigerator filter. The model I needed had 7 of the 8 versions on the shelf but not mine. I proceeded to pick up two other items totalling around $30. At checkout, I ran my card 5 times before a clerk came to help run it another 4 times. She then noted others had been having problems at that station as well! Now is that stupid or what! I left the goods at check out and left the store. I didnt need that kind of stupid this morning. read more

I can't say enough bad things about this store. They never have what I need, the employees scurry away like rats when you need help, nobody working there knows a nail from a screw, register lines are always long, carts are all over the lot and never in the lumber aisles. I don't know why I even bother trying anymore. This place has been trash for the 10+ years I've been in town. read more

Lack of ApplePay Support (or any contactless payment methods), especially in the era of coronavirus, is a huge reason to shop elsewhere.

Employees actively avoid you when asking for help and when you do get help it is abysmal. Would recommend just going to McGuckins instead since it's closeby read more

This Home Depot has never been the best. I don't know if it's all of Home Depot or just this store, but I'm having my second in a row bad experience with online ordering and curbside pick up. My advice, if you need to order online and pick up, go to Lowe's, they seem to have their act together. Home Depot, at the Boulder location at least, does not. read more

Excellent service with a lumber project - Luis and Scott in lumber were super helpful!

The college kids in here don't know left from right , in surprised they can get their own name tags on , cake in looking for simple plastic sheeting/ tarp , after getting sent from one end of the store to the other showing employee after employee what a tarp was I stumbled across them after being told by 2 employees they didn't stock the item in store, sure it's my fault for saying yes to "is there something we can help you find" i learned my lesson and will find my own stuff from now on. read more

Excellent customer service on the phone and at the store. Thank you so much during this difficult time!

It's the place to get what you need for those equity building home improvement projects. I find the people very helpful, too.

The price is right, the choices are plentiful and their ability to purchase is strong. I don't always find everything I need here, but I find it's good for at least 90%. read more

The Home Depot - Main entrance - Hardware Stores Near Me - Boulder, Colorado

Honestly I'd give it less than one star if I could. Lots of lazy young employees who know nothing about the products they sell, and don't even know how to look up what aisle things are in. But the worst thing is that their rolling stairs are in every aisle. When I go to buy large items and use the heavy duty carts, I'm basically trapped in the front of the store looking for an aisle I can even walk through. How do the contractors do it?! I guess they just go to a different place, I know I will from now on. read more

Countertop installation- purchased a countertop, their contractor took 2 weeks to come to my house and measure, 2 weeks to deliver and install. After installation we noted the cut faucet holes don't line up. So we call the Home Depot contractor and they come a week later only to say, "Yep, it's cut wrong". So now I'm waiting for them to fix it, at least a week or more. Do yourself a favor, pay more money for professionals to do the job correctly the first time. Home Depot could care less, and their contractor is incompetent. read more

I like to support the local businesses like Mcgukins or Do It Best. I do have to say, however, that the services I received at this Home Depot is at least as good as the local stores if not better. The tool rental guys (especially Chris) went above and beyond what they're paid to do to assist me, a hardware newbie. It's one of those experiences make one feel that humanity is surprisingly beautiful. I applaud the managerial successes in hiring all these great people who work here. read more