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The Home Depot

2.6 (96 reviews)
Open 6:00 am - 10:00 pm

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Oscar who was very helpful

Oscar & Leti were very helpful. They both helped me make the right decision for my purchase. I was at ease when they showed their knowledge for that department. Thanks for customer satisfaction!

"Terrible Service at Home Depot: Wasted Time, Lies, Price Manipulation, and Indifference" Recently, I placed an order through Home Depot's online store and financed it through Affirm. The process seemed straightforward: select items, pay, and pick them up. But in reality, it turned into a complete mess filled with incompetence and deceit. First, the system inexplicably split my order between two different stores instead of sending everything to the store closest to my home. One part of the order was assigned to the store at 7900 N Fm 620, Austin, TX 78726, which is 13 miles (about 30 minutes) from my home, even though there's a much closer Home Depot nearby. This was incredibly inconvenient and made no sense. Second, when I arrived at the Four Points Store, I spent three hours--from 2:00 PM to 5:00 PM--trying to figure out what was going on with my order. Four employees stood around, clueless about how to resolve the issue. Finally, a manager showed up, but instead of helping, he made things worse. He outright lied, telling me that the items I ordered were unavailable. But minutes later, the same items were brought out by another employee--only for me to be told I needed to pay for them again at the register! I had already paid in full for my order through Affirm, yet the store decided to cancel my purchase without my authorization. To make matters worse, I discovered that the prices of the items on Home Depot's website had been increased since I placed my order, and the discounts I originally received were no longer available. The discounted items I ordered were canceled, and I was told they couldn't be reinstated. This feels like a deliberate scheme to manipulate prices and make customers pay more. Throughout this ordeal, I experienced lies, indifference, and a complete lack of customer service. What was supposed to be a quick and easy pickup turned into a nightmare that wasted my time, energy, and patience. This is hands down the worst retail experience I've ever had. If Home Depot continues to trust its business to such unprofessional staff and flawed systems, even a retailer of this size could face serious consequences. Incidents like this destroy customer trust, and without drastic changes, it's hard to imagine the company maintaining its reputation. Home Depot urgently needs to fix its internal processes--from logistics and online order management to employee and manager training. Until these serious issues are addressed, I cannot recommend this company to anyone. This experience was nothing short of catastrophic.

Pavers
Steve W.

I've been coming to this location for years and there have been times I got what I came for and other times they don't carry what I need. At least if I don't find it here I can always go across the highway to Lowe's. One draw for me is their outdoor garden area for plants and garden stuff. I have purchased a fair amount of lumber from this location, and they usually cut it for you for free. On this particular visit, I was looking for a backflow preventer for my outdoor hose faucet. I almost gave up looking for it on the garden hose aisle until one of the employees directed me to the correct aisle for it. At least today I got the one thing I was looking for.

Pandemic 5/2/2020
Rebecca R.

No complaints with this Home Depot. It offers curbside & is a good size location w/ a variety of plants, stones, mulch, potting soil, pots, work gloves, ect to choose from. This is my Home Depot location when I'm needing some spray paint or paint (love me some "oops paint"). The employees are very friendly. Oh, & FYI, this is the couple's hotspots on the weekends ;)). Maybe I'll bump into you next time. :)) -Rebecca

Beautiful plants

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4 months ago

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The Home Depot

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1 year ago

thank you to Jeanette in order pick up for helping me today. very friendly and helpful today.

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2 years ago

Vivi was very helpful, she needs a race because haven't found a sweet, polite with a great personality. She deserves five stars

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Ask the Community - The Home Depot

Review Highlights - The Home Depot

We've done a lot of work using PVC, a window unit, wood, and insulation and they have been super helpful.

Mentioned in 2 reviews

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4.0(71 reviews)
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Just called Ben for advice / potential service on if I should repair a Samsung fridge since I was…read morereferred to him from Yelp from another vendor who didn't service fridges. Ben was super informative and was able to diagnose my common issue over the phone shortly, saving me a service call and charge for a potential issue that wouldn't have been worth it to fix. This is great service - doing what is in the best interest of the customer from a pricing, time, and effort perspective. If I have issues, I'm more likely to reach out to him again. Thanks, Ben!!!

Ben is a self-taught handyman who badly botched a repair of my ice machine, which caused a leak…read morethat ruined my hard wood floor. When I assumed it was an honest mistake and tried to work with him, he hung up and said floor damage wasn't his problem. I got another professional on video showing that the issue was Ben's mistake in using the wrong part on a water value, and had to take him to court. I won small claims for thousands of dollars but Ben did not show up and has ignored his legal obligation to pay the claim. Do NOT hire this guy. If you must, I suggest you ask to see his license because I am pretty sure he doesn't have one. I've seen other positive reviews so I'm sure Ben has good days where he does good work, but be warned that if something goes wrong and its his fault, he will run for the hills and leave you high and dry. You can see for yourself by looking up case J3-CV-24-001724 on the Travis County site of public records: https://odysseypa.traviscountytx.gov/JPPublicAccess/CaseDetail.aspx?CaseID=5326697

The Appliance Family

The Appliance Family

4.3(40 reviews)
0.6 mi

Stand behind your warranty. Answer your phone calls and do good customer service. and when a…read morecustomer calls the manager or owner, the manager or owner should call the customer back.

I first hired FA to remove & replace the lining on our front loading LG washing machine that had…read moremold on it. This was done quickly & efficiently. A few weeks passed & we start having problems starting the machine, or not completing a cycle. Unplugging and waiting 5 minutes then resetting seems to work so we call FA again for a diagnostic. Understand we have already spent a few hundred on the lining. We get quoted $500 for a controller panel inside the machine that keeps tripping. We need to think it over. Weighing our option of whether to just buy a new washing machine. We decide to get it fixed to save money 2/3 weeks later as the problem persisted. FA order the new controller panel. On the day of getting the new controller inserted we went over the same issues, he replaces it no problem but as he packs up to leave he notices water still in the machine from using it while testing & installing the new part so pushes buttons to empty it but it won't work. Long story short the controller wasn't the issue, its now the interface. Same issue - sometimes doesn't start, have to unplug & reset to get it working. He tells me its the interface & we would have to get a new one. We have just paid for the controller - buying a new interface makes it cost more than a new machine. I said no I didn't want to do this and if the issue is still the same as it was then I don't want to pay for the controller either since it didn't fix anything. Another long story short he changed his language to "we have a separate issue," which he also shares with his office. I object asking how an issue is separate if the problem presented is still the same even with a new part. The technician (sorry I forget his name) and the office person both parrot each other & tell me that I must pay for the controller because they cannot send it back after its been installed. I asked why no one told me this could be an outcome. I asked why no one said the new controller panel might not fix the issue as I had said multiple times I don't know if its worth it, might be better to just buy a new machine. They took the labor costs off our bill & said we must pay $290 for something still not working. So $290 for nothing. In todays economy that $290 means I miss out on fixing or building something else in our home & we will not use FA again if they think its professional to conspire a "separate issue" with the same problem originally quoted & agreed upon all because a part cannot be held for future use or returned that did not fix the customers appliance. Disappointed & feeling scammed.

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GREENTEK

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4.9(208 reviews)
3.3 mi
Available by appointment
Offers commercial services

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

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The Home Depot - hardware - Updated May 2026

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