Ordered online a steak & cheese. I didn't want the bread toasted, but they always heat the meat up,…read morebut it was ice cold. When I called there was no manager on shift & the girl who answered the phone didn't know the meat was to be heated up. Disappointed as it was ice cold & not good to eat.

When has it ever been a business practice, to fill orders from a app before you take care of…read morecustomers that drove to your location to order and eat, I watched them make 5 sandwiches while I waited and then another computer order came in and it was put before me, this is when I walked out, absolutely ridiculous. No worries I can find a restaurant chain that cares about walk in customers.

Service was very friendly…read more Plenty of parking. The sub was awesome. The bread was fresh and tasty. The Reuben hit all the flavors. The potato salad was good. I'd definitely get the sandwich again.

My husband and I LOVE The Sub Shop! They really do have the…read morebest sandwiches. But beware, they only take cash. And they are only open through lunch. So get there before two, and be prepared to wait a min in line. People love this place! So if you have to wait in line to get into the building...it really isn't a biggie...it goes pretty fast.

Both the burnt end sandwich and the broccoli salad were excellent. The people were really friendly…read moreand the place was immaculate. Food was served almost immediately. Loved it and will be back when in the area.

This little gem has so many 5-star reviews. I was trying to think of a reason to give only 4, but…read morecouldn't come up with any. I had the Friday special, The Highwood and Fry. It was excellent, and enough fries for 2 people. In fact, my wife and I could've split the sandwich and fries and it would have been plenty. AND the daily special INCLUDES the fries for $9.49. The sandwich is regularly $12.49 and the fries are an additional $1.77. This place understands good food at a reasonable price! I hope to come back.

First of all, the sandwiches are illegal levels of good. The kind of good where you take a bite and…read moreimmediately start re-evaluating past meals. The balance of flavors? Whoever built these sandwiches definitely understands physics. By the time I was halfway through, I was already planning my next visit. By the time I finished, I was considering moving closer so this could become a personality trait. If you're in Springfield and you don't eat here, that's between you and your sandwich-related regrets. Five stars. Would trust them with my lunch and my future.

Great food. HORRIBLE Service! Their kitchen is always backed up. ALWAYS! I called in at 4:05 and…read moreasked if they would be able to have an order ready for pickup at 4:45 (4 bowls and a flatbread). They guaranteed that would not be a problem. Showed up at 4:50 and food wasn't ready. It is now 5pm and my food is still 10 minutes away from being done. We have been here about 8-10 times and if you have 40+ minutes to wait for your food then go for it. If not, find somewhere else.

Food was fabulous and the staff was amazing! Would highly recommend! Can't wait to come back k…read morethrough Springfield!

Friday night is steak night! I had 3! Breakfast burritos are good and the tea is too. I'll eat…read morethere if they'll keep feeding me.

Great home-cooked, American style food! The food is always, hot, delicious, and fresh. The staff is…read moregreat.

Delivery guy dropped food off at our neighbors house. Good thing our neighbor is honest. She…read morebrought the food over to us. If it was to be dropped off at any other house they wouldn't have asked us if it were ours.

Super nice people working here! Definitely go back. Engaged in conversation with a smile.read more

We always come in as a big group adults and children, they are always very accommodating, patient,…read moreand kind. Plus the food is really good!!

Simple and good sandwiches. No flash no fancy decor. Just you and some sandwiches from some folks…read morewho do it for the love of the game

Live music and charcuterie on a Saturday night...what's not to love? Staff is always friendly and…read morehelpful.

This is such a fun spot! Visiting from out of town, I met with a friend for lunch. It's got a small…read moreseating area inside a wine/liquor store and speciality food shop. They had a really wide selection of alcohol, some cute decor and gift type items and speciality things like jams, pickles, salsas, seasonings, cheeses, olive oil, etc. It's fun to stroll through the aisles and the salads and sandwiches are really nice. Fresh ingredients. Really great tarragon chicken salad. My husband liked his croque. When we're back in town we'll stop by again!

Best kringles, danish, cakes and other goodies in town. Always friendly and accommodating.read more

Every time I go, I say I'm never going back. Treats are good, customer service is terrible. And…read moreit's a shame because this place has a cult following of little older ladies, but they treat everyone like trash. They must think they don't need to try any harder since they have a reputation in the community, but to me their reputation is for being hateful, rude, and mean to customers. I normally like to support small business, but I'll go to Dunkin over this place.