I am writing to express my dissatisfaction with the service I have received from Juan, the manager, and his team. Unfortunately, my interactions have consistently been negative, leading to a frustrating experience.Rudeness and Attitude:Each time I call, Juan has been exceptionally rude. He often hangs up on me without resolving my issues, which is not only unprofessional but also disrespectful. This behavior has been mirrored by his staff, who also display a dismissive attitude.Failure to Perform Duties: It seems that the workers are not fulfilling their responsibilities effectively. I have missed work for classes that I was assigned to, only to be told later that I am not on the roster. This kind of miscommunication is unacceptable and has caused me significant inconvenience. Desire for Higher-Level Communication: I would appreciate the opportunity to speak with someone in a higher position to address these concerns. It's crucial for management to be aware of the issues occurring within their team to ensure better service moving forward. I hope this feedback will lead to improvements in communication and professionalism within your establishment. Thank you for your attention to this matter. If i could leave zero stars trust me i would read more

The High Road Program has good intentions and does good work, I assume. However my "counselor" was a vortex of educational compromise. I am not going to name them but, for more on this, and I do mean moron, you will know if you got the same counselor I had when they repeatedly say "you know what I'm sayin" when they can't articulate thoughts effectively. It's a lot! Regularly contradicting themself. Overly repetitive with nothing substantial to say. Good Lord save you if you ask for explanation or clarification on what they are reading to you. It seems counterproductive to have a addiction treatment "professional" that struggles through reading the Suggested Approach of the slides as opposed to actively educate. Not to mention their remedial ability to pronounce routine recovery terminology or speak knowledgeably about related subjects, but when you find out that an AA in Liberal Arts from a community college is sufficient to meet the employment requirement it makes more sense... Good luck! read more

Great staff and very helpful. Was able to join classes from home via Zoom. Friendly people with different styles and glad Candy was my counselor. I would highly recommend to work with her but do come back! That's how you accomplish your path back. read more

My experience with this team was exceptional, they provide a lot of good information to help someone with a baseline education around drugs and alcohol and its affects on the body, to someone that has a more serious situation that really needs handholding and help with an addiction. It started out the gates with my interaction with Juan, who's been with the program for many years and continue through the rest of the team. Thank you. read more

Thank you to the staff for being such an important help in my life. They were caray considerate and professional. I highly recommend people choosing this program for their needs. read more

Very educational, informative, and necessary. The courses have helped me realize the mistakes I was making. Being a part of the group made it easier to speak about my issues . Drinking and driving is very dangerous and I appreciate the second chance to be a better person read more

Great place to come and get your clases done. Everything is pretty reasonable, the staff is friendly. Juan gave a great report to court that was honest and helped me get to my destination . Great team , Christina is nice too read more

The staff here at high roads are amazing helpful and on top of those g i wouldn't have ot any other way . .

It's a good program and wonderful staff. Candy was an amazing instructor/counselor. Would definitely recommend

Man where do I begin, I walked into this place like damn this is going to suck and no doubt it did in the beginning. I was sent here to complete a 18 month 2nd offenders program. I wouldn't have completed If it weren't for the amazing staff who encouraged and motivated me throughout the process. I began to listen and see the countless stories of DUI's before me and who continue to walk through the doors. Juan, Candy, Timbre, and Christina never gave up on me. They continued to push me to get sober. Now with 22 months sober I've completed their program and moving on with confidence. Thanks High Roads. I recommend this program to anyone struggling needing a program that truly cares. read more

It's obvious that we aren't meant to have the time of our lives here. I drank and drove and got caught. I will say personally that if you follow the program as it is laid out, you will succeed. I had an 18 month course and never did I feel like I was being scammed. The counselors I had always worked with me and I even got a chance to make smaller payments at one point because I couldn't really pay. I had to pay it toward the end but ultimatel, everything worked out. Thanks. read more

I love the high roads program. This is my third DUI my two other DUIs I did it somewhere else not as great as the high roads program candy is the best as she is my counselor. I have learned my lesson and they do payments very well. the office is great. It's always clean. They have a great receptionist. I feel like I'm always being treated with respect when I go there when I call everyone's always very friendly and I do recommend coming here for whatever you need to be there for. read more

Worth the time and effort, but you MUST put in the work. Lots of good information .

My experience with the high road was great. They are all very patient especially for people who handle alcoholics and recovering alcoholics that can feel entitled. They really care for you and want you to make it out in good health. The environment that is also created in the classes makes you feel understood or can help you understand yourself a bit more. read more

The staff here works very well with your needs of completing they appropriate program for your case. They answer the phone and accommodate well. I learned a lot and would highly recommend this program if you need it. read more

Signed up for this program, have not missed any classes. Been consistent with payments, and been on time. (Even though time on paperwork says 6, you need to be there 10-15 minutes before or you will not be able to attend.) Did my introduction/onboarding interview with ANTONIO MURRAY. I was given false information about the rescheduling fee. Called in to see if we can work something out given the situation, I was told it was my fault and I still owe them more money. They also like to preach about how they are here to help, as far as I can see they are here to take you for your money. One of the most unprofessional places I have ever been to. As soon as I am finished I will never return here for anything in the future and as far as a recommendation I will steer people away from this money hungry spot. read more

I just completed my 12 week program and couldn't be more satisfied with the way I was treated here. Paula and Ruben were very friendly and welcoming. I would definitely recommend this place to anyone. Christina at the front desk was also very nice every time I came for my weekly class. I learned so much over the past few weeks and am very thankful to have been able to complete my program with no issues whatsoever. read more

The staff are friendly and helpful throughout the entire process. I greatly appreciate that the sessions are remote, and that the counselor makes the content interesting and engaging during the sessions. read more

Absolutely great service! Thank you Christine and Paula! You're the best! Thoughtful and kind read more

If you ever get yourself in a situation that you need to come Do a program, I highly recommend The High Road Program here in Pasadena! The staff is so helpful, respectful and are willing to help you through anything that you need. They really do care, want you to succeed and thrive! I am so happy that I picked this place to help achieve the requirements I needed to do after i received a DUI. Thank you so much!! read more

High Roads Program in Pasadena, CA has certain fees. Shop around if you can to complete a DUI programs. Prices vary out there...

Shady place the employees there seem to care about the money more than anything else. Yes I messed up and caught a DUI know better, I was dropping a friend off at home because he was shit ass drunk, and wanted to drive home, yes we should have taken a uber I'm mad at myself because I didn't! I did this to myself in this situation, now on to the mess! They charge you $20 dollars when you miss a class ie absence and to reschedule/make up a class is $25 dollars! What gets me is how in the hell are they going to charge you for an absence?! I do have a job you know! Some Saturday's I can't make it, you would think they would take that in consideration but no they're all about nickel and dimming you to death!! When I first signed up in Jan I had to work in Las Vegas for a week for a industry show. I called Christina front desk clerk and told her my name, phone number, and the name of the instructor. You would figure that she would pass along the message to my instructor, but no she didn't and they are very unprofessional discussing other people's business out in the class. Ever heard of HIPPA? So one day I get called to the front desk to learn that I've been charged for (3) missed classes, (4) rescheduling's and a leave of absence. (3) missed classes $20 each (4) reschedule's $25 each (1) leave of absence 30 (1) one hour make up $25 due to the fact I was paying for the class for that day and came in the class 5 minutes late. The instructor kicked me out even though they was still passing the roll sheet around and were bullshitting! There's is so much grifting of the customers it's ridiculous! Another time dealing with Christina who is RUDE and unprofessional as FUCK stated to me about the $145 payment, then she added "oh we gave you a $50 dollar discount on the down payment of $200 dollars!" and had the nerve to try to throw that in my face! Even though I still had to pay the $50 dollars! Actually I didn't because I said fuck it Owari masu Dittei ikkei! They continuously fuck over their customers on a daily basis, then play dumb when they are caught and called out on it! At the end of the day, I'm a customer and paying for a service and not your higher than thou attitude and shitty, shifty, shady, grifting ass behavior! One thing I hate is grifters! So now they reported me to the court saying I didn't follow the rules and pay them. I'll be frank with the judge and explain to her the situation that was with "The high road program!" Like Candy likes to say "we've been in business for 50 years!" More like you've been ripping people off for 40 years! Honestly if you find yourself coming here or any of their other locations in SoCal do yourself a favor and DON'T! Lastly if I and I won't go there they want to charge me $275 dollars to re sign up nahfucdat! They can kick some rocks with that noise! To all of employees of the "the high road program" you should all be ashamed of yourselves! read more

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Paula and Ruben were great in the time i had to spend with them. The online courses were super convenient.

Staff at pasadena high road is GREAT!! Friendly and very helpful with any and all questions in these high stressful situations. Definitely try to help make this process as smooth as possible. :) read more

Mr. Martinez and Ms. Timber were VERY polite, welcoming and ACCOMMODATING. I am doing grad school in another state and they went out their to make sure I was enrolled on time despite my situation being an inconvenience to them. I HIGHLY recommend you take your program here and make sure to be VERY respectful to the staff for they are very kind and do what they can and more for you. read more

I do not recommend this program the service was terrible the workers here were disrespectful and understandable

I really enjoyed coming to the high roads program because they are very attentive and want the best for you. It's easy to work around your schedule and the staff is amazing! 10/10 would recommend :) read more

I highly recommend this place for anyone in need of their services and/or looking for help! Their staff was very friendly and helpful in making sure that all my classes were handled, and Candy was the best instructor I could've ever asked for! read more

Great program and staff that work here. Counselors do a good job in teaching the classes. They also care about the individuals enrolled and helping us succeed. They make sure we are taken care of and if there's any financial problems they are there to make plans for us when needed. The staff is there to assist us and make sure we comply and complete what is needed for us to move on successfully. I know I'm in good hands here and will finish the program in time with the help of this staff. read more

Juan Martinez and Teresa are super helpful with guiding me throughout my 3 month alcohol program . Juan was patient and very helpful throughout my program in which I am all done now . The program is easy to follow and it's truly a way to help with an problems you might have with the law and with any personal addictions. I am happy to say if I ever find myself in trouble again I will be going back to the High road program in Pasadena. read more

They really care about the student's well-being and do their best to make the experience straightforward. The counselors know what they are talking about and are supportive and easy to get along with. I learned a few things and felt supported the entire way. The most important aspect of their program is providing a safe and non-judgmental environment for people to get help if they need it. read more

Every staff member I've interacted with has been kind. Thanks to all for the support! I'm also incredibly grateful for the effort made to allow us to zoom in for meetings. My only complaint is that fairly often it takes a very long time to get through the phone line or a call back. read more

The High Road program was instrumental and very thoroughly helpful in learning everything that I needed to do and get to making better decisions. The program is well thought and full of helpful support not only by the instructors but also a great group of strangers coming together for better life. The staff were profesional and really helpful. read more

Good group of people! I felt very lucky in choosing this place. Angelica is amazing. Candy is great too! Everyone is super nice and they all have been in yr shoes!! read more

I appreciate the work this program does. The staff is amazing, I am a better person thanks to them. Definitely recommend them to everyone.

High road is cool . Everyone that works here is very mellow and easy to talk to . They are always flexible with payments and rescheduling. I've been trying to figure out what air fresheners they use here because the smell is pretty strong like raspberries. Its one of those smells that will forever remind you of dui school. The program is easy peasy , thwres no homework or assignments, just show up with a decent attitude and if the teacher is in a good mood they'll let you go early . read more

This program was extremely helpful and they genuinely care about your well being beyond the program !! Ask for Juan Martinez he's very helpful !!! Thanks High road read more

This place is awesome they really help you I don't know why that other person said that they were Crooks they truly truly try to listen to your story and really help you so basically I just want to understand why that woman was lying and saying stuff about her son that's not true I've been here for on and off about like 2 months and I really like it so you'll need to stop read more

I honestly can't say enough good things about this program. They might be tough and show a little tough-love but that's because the courts expect things to go by the book. What's great about this program is everyone is treated equally, there's no nepotism or any non sense. They're here to help you get what you need to get done, DONE. Candy, Timber, Daryn(Darren?), Antonio, Cynthia(Cyndi, you're the best) and many other GREAT people work here. They care about you succeeding in this program. Thank you guys. You help make insane situations seem a little more sane. lol read more

What a bunch of crooks! My son was taking court ordered classes at High Roads. He completed 10 of the 52 classes and then had to stop because he had to move out of county. He told them at the time why he needed to stop going there and that he was intending on completing the classes in the new county. They didn't give him any paperwork or advise him of what needed to be done to get his file transferred. Fast forward, unfortunately the court paperwork wasn't written up correctly and didn't show approval of the transfer, so my son thought he had to continue taking classes in LA County. So he went back to High Roads to re-enroll. They quoted him: $30 re-enrollment fee PLUS $75 for 4 missed classes! (FYI - their fees are very clearly posted in their office that missed classes are $10. So why $75? It should be only $40!) He asked them but they had no answer for that. In addition to being out of work right now (which he told them), my son would also have to drive 1.5-2 hours in each direction to get to the classes every week. They didn't seem to care. They just kept saying that because the judge ordered the classes, only he could excuse the missed ones. So my son made another 4-hour round-trip to court and got the paperwork from the judge that specifically authorized my son's transfer to his new county. But he still didn't have any paperwork from High Roads. So when he went to sign up for the new class in his new county, they told him that they needed to get all the records and transfer from High Roads. So today, my son made ANOTHER 4-hour round-trip back to High Roads to get a copy of the file so that he can have the 10 classes that he has already taken credited at the new location. High Roads wanted to charge him the $30 transfer fee (understandable) AND THEY STILL WANTED TO CHARGE HIM FOR THE 4 MISSED CLASSES (at $75, mind you, not $40)!!!!! So now, being too late to see the judge today, he has to go back to court again tomorrow (another 4-hour round-trip), to ask the judge to give my son a specific minute order that excuses all of the missed classes, something the judge has already approved and that was implicit in the paperwork my son already has, just so that the crooks at High Roads won't charge him that $75. At this point, gas costs alone are adding up to much more than $75, but if he doesn't get the file transferred, he's going to have to retake those 10 classes, which would cost another $250! To add insult to injury, they also had no compassion at all for my son's financial situation. They said that they work on a sliding scale, but there's so much red tape that you have to jump through hoops to get reduced pricing. Plus it's also the principle of the thing. Why should they continue to take advantage of people and steal from them in this way? I'm sure my son isn't there first one they've done this to. Yes, my son has made mistakes, and he is paying for them. That's the court's job. But High Roads seems to be more interested in bleeding their clients dry than helping them heal. I strongly urge anyone under court order to STAY CLEAR OF HIGH ROADS! They are crooks and they don't care. read more