Great hats, great service , cowboy hats rule! Thinking bidding buff by jff g cbb BB guy if he co n ch j oh gu ch chi I I bvcd to ghjh him read more

The Hat Store - My dogs might be rednecks. - Accessories Near Me - Houston, Texas

Awesome service , i went to get stetson brim reshaped and the guy did it fast and nice read more

The Hat Store - On the spot hat shaping - Accessories Near Me - Houston, Texas

Excellent service, very nice gentleman helped us pick a hat and shape it to perfection. He was very skilled and knowledgebale of the process. read more

As an update. On the third try, they got the hat back to its original crown size. They also gave me a refund on the custom hat without question. Sometimes, you catch a company on a bad day. It must've been what happened. They fixed the problem. read more

They were great and helped me "fix" an issue from another company! Will be my "go to" store from now on!!

The Hat Store put a new band on my fedora. I was able to pick it up the next weekend, which was perfect for me. Now my hat looks good as new. Though they clearly specialize in cowboy hats, they also stock a very attractive variety of classic styles outside the traditional western range. read more

Asked for cleaning of 2 hats. reshape on a brim only of one and reshape the crown and brim of the other. Neither were cleaned was told they didn't do that which I found odd. The one brim I wanted flatted and reshaped so the corners would be more narrow, he said he could only bend up the sides a little more because the hat was "too soft" to change the shape so he wouldn't even try. The other hat they did a good job changing the crown shape on and I asked for the brim to be left completely flat but it still curved up on the edges some. Ended up coming home and fixing both myself. They also stopped working on my hat to help another gentleman in between my 2 hats, not sure what that was about. Maybe he had an appointment? They charged me $70 for that and asked for a tip on top of it which I think is pretty expensive for what I got. The 2 hats I brought in are not super expensive hats. One was a 10x Baileys and the other a 10X resistol. I own 7 custom 100x hats in addition to several others so I know a decent amount about hats but had never been into the hat store before. I went to reshape there based on friend's recommendations due to being limited on time to do myself or go to my regular vendors but was definitely not impressed. Had this experience been better I might have made them my new go to place since it's closer to home but I won't be back. read more

Awesome service and knowledgeable sales person that took care of me. I'll definitely be back again, when I'm back in town. read more

The Hat Store - Hat brand - Accessories Near Me - Houston, Texas

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Best service in town to chape your HAT. Variety of hat Brands and quality and different products.

I recently took my cowboy hat in for reshaping for a Rodeo. Brayden's craftsmanship brought my hat back to life. The process was quick, and he paid close attention to the style I wanted. Not only did Brayden reshape it perfectly, but he also cleaned my hat, making it look almost brand new. Brayden was knowledgeable, friendly, and gave great advice on how to maintain the hat's shape in the future. If your cowboy hat is looking a little worse for wear, I highly recommend getting it reshaped at the Hat Store and ask for Brayden. read more

Great store and knowledgeable sales staff. No better place in Houston to purchase a cowboy hat.

Very talented and knowledgeable hat shapers. Unfortunately I've bought some hats elsewhere, and I brought them here to be shaped. In addition, One of them had been mis-shaped by a cavenders store. These guys know what they're doing and the customer service is awesome. They even fully reblocked a hat that was nearly ruined and made look brand new. read more

Finally took my son to get his Christmas present cowboy hat shaped by the professionals. I ended up buying a summer hat too. Great Houston Texas landmark where cowboys and city slickers have been getting their hats for years. Also have western belts, buckles, wallets and Panama style hats too. Knowledgeable and friendly staff. read more

The Hat Store - Setting up the new brim - Accessories Near Me - Houston, Texas

My daughter has been wanting a felt non-western style hat. She found one on the Stetson website that she really liked. However, she was not sure of the size she needed. She was about to order online when I suggested she call The Hat Store. Sure enough, they had the exact hat she wanted. I had never been in the store so I went with her to get her hat. We went during their re-grand opening. This place was PACKED. It took a while to get help because of the sheer number of people in the store. However, once they helped us, they were extremely friendly and knowledgeable. She found the exact hat she wanted and after some "hat education", ended up purchasing the next size up. It was also slightly less expensive than it was online at Stetson. Score!!! I moseyed around a bit myself. They have a plethora of felt hats as well as straw hats. Most of their hats would be considered western hats but not all. They had a very nice selection of other styles. I saw fedora, trilby, Panama, and bowler styles. I also saw a different styles for women. See my attached photos of my daughter wearing her hat in Nashville. Bottom line - A wide range of hats in various styles and colors. Hats for both men and women. Fantastic customer service. If you're looking for a new hat that fits your head and your personality, look no further than The Hat Store. read more

The Hat Store - Accessories Near Me - Houston, Texas

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I had an old Stetson that was really worth fixing to anyone else. I could have replaced it cheaper. I loved it though. These guys understood perfectly. They sent it off and I still wear that old thing. This is a great place with real experts. All sorts of hats. Highly recommend !! read more

An outstanding experience start to finish. My best friend and I have been looking for cowboy hats for his wedding. Having been to all the cavendars & boot barns in the city, neither of us had found a style and fit that suited our liking. My grandfather purchased a hat here in the 60's when they moved to Houston, and my mother told me about the hat store. The young man who helped me was a true craftsman and a gentleman. Blaine Voyles helped me with my selection, took the time to listen to how I wanted it crowned and shaped, and delivered a truly remarkable custom cowboy hat. You get what you pay for, and I won't go anywhere else for cowboy hats. Go see Blaine to look and feel the best in a cowboy hat. read more

I've bought a few hats here over the years but witnessed something a couple of days ago with another customer whom I don't even know that made me turn around and walk out. I won't bother with the details but I'll just say that any employee that treats a customer with such disdain and disrespect should be given his walking papers. I followed the customer outside and she was crying--completely belittled by this young guy named Dylan. I wrestled with whether I should write a review but witnessing this firsthand--and being a husband and father of three girls--I can't imagine of that had been one of my girls on the receiving end of how he treated her. I looked at some of the bad reviews on here and see how they have done this to other customers, so this isn't a one-off situation. Any business who repeatedly treats customers like this doesn't deserve my business. I guess if they get your order right it's smooth sailing. If they get it wrong, there's no refund, even when it's their mistake. And then they gaslight you to make you think it's your fault. Buyer beware. There are plenty of hat stores in Houston who appreciate their customers. Took some snap shots of the owner's reply to a previous customer complaint--look how he repeatedly names the person's first and last name to bully and shame them. read more

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Buying my hats from here now instead of Cavenders or boot barn they are very friendly not like the other stores , also have plenty of variety read more

What a wonderful experience! Really enjoyed purchasing a hat today at The Hat Store. Nice knowledge folks. She walked us thru the different types and quality. Offered good advice. Did not rush us . No pressure. Plus that megawatt smile! read more

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I was not completely sure what type of review to leave for this business. My husband searched in earnest for a felt hat during the 2022 Rodeo season. He spoke with a lot of folks who told him he'd need a custom hat due to sizing. In addition, based on the color/quality that he preferred, he was told to expect to pay anywhere north of $1,200. He didn't get a hat that year. Fast forward to 2023 and it was nearing his birthday. A quick internet search yielded The Hat Store as the place in Houston for quality and variety in size. I reviewed inventory via their website and knew more or less what I was looking for. My daughters and I visited the store first. Several men were standing around or sitting and talking amongst themselves. No one greeted us nor asked if we required any assistance. I had to approach someone and ask for help. During the interaction I felt as if I was annoying him or keeping him from something more important. I ultimately decided that I wanted my husband to be part of the buying process so we decided to leave empty handed that afternoon. On the way to the car, my 9 year old daughter made this comment, "that man was a bit rude mom." The next day, I surprised my husband by taking him to the store to pick out his hat. I wanted for him to try on the hat and pick out the shape. Again we walked in and several men were sitting around talking amongst themselves. No one looked up to greet us nor did anyone ask if we needed any assistance. I did not want to tarnish the experience so I let it go. I walked my husband over to the hats I'd picked out and explained sizing and shaping. I showed him the colors I liked and explained the difference between 7x versus 10x. Still no one approached us. I was about to suggest we go elsewhere when an older woman came out of an office and completely saved the sale. She was hospitable, informative, attentive and most importantly, she was friendly. She engaged my husband with questions and made him feel special once she realized that we were there for his birthday. I went in with the intention of spending less than $1,000 (given the prior information we'd obtained). Ultimately we spent just under $700. The sales woman who came out of the office completely saved the sale. Her level of service is also the reason why I wasn't completely sure how to review the store. I shook it off and chalked it up to a rare occurrence. I recommended the store to a coworker. He went in a week later and did not purchase a hat. He did however make it a point to tell me that he'd had a terrible customer service experience (not too dissimilar from my own). He said he would not be buying a hat there and advised that I not recommend the store to others. If you're in the market for a nicer hat that requires special sizing then this store is a necessary evil. Other stores in Houston do not stock larger hats and don't have the ability to shape/stretch at the same level. However if you're unsure of size, price, quality (basically needing information), I cannot in earnest, recommend this establishment. I really wanted to love this place but ultimately was disappointed by the lack of quality customer service (not inclusive of the very lovely woman who assisted us). read more

One of the best experiences at a hat shop I have ever had. My boyfriend had an extremely old and beat up felt hat that was almost unfixable but we swung into The Hat Store and it was fixed up right away! Upon entering the store we were greeted immediately and asked what we needed help with. My boyfriend handed the young man at the counter his hat and said to do the best he could. Not even 20 minutes later and he had made his hat look brand new! They do not charge for reshaping and cleaning but, tips are encouraged. And let me tell you..they definitely need to start charging for this! I am so grateful we found this amazing business. 100% recommend to anyone who is either looking for a nice hat or needs to get that old one cleaned up. read more

My first custom hat!!! Perfectly shaped by Benny. Great people. Very welcoming and a great place to get a hat that will be fitted and shaped to your liking. read more

The Hat Store - Accessories Near Me - Houston, Texas

My friends and I have been coming here to purchase hats and have our hats shaped for years and it was always great but something has changed. I brought in a hat that was a smidge too big for me to see if they could put some liners in to make it fit better. One of the younger gentlemen took my hat and literally filled the liner strip with wadded up packing tape (when there are actual products made for this purpose) then told me to tip him $20. The tape did nothing and I removed it as soon as I got home, ordered some foam hat size reducers on Amazon and put them in myself and now I can finally wear it. Two stars cause of my past good experiences but, ugh, I don't know that I'll be back. Oh, he also thought my $1200 hat was worth $50. Not sure this guy knows very much about his trade. read more

The staff here were so lovely and professional with helping my dad pick out his hat and style to be shaped. They are good quality, selection, and it was a great experience! read more

The Hat Store - Fitting my dads final formed and shaped hat. The color is Tan Belly I believe. - Accessories Near Me - Houston, Texas

Great selection, great service, very knowledgeable sales staff, and perfect fitting. My grandson and I had a great bonding experience

I special ordered a hat from The Hat Store back in early August. Anthony and Cesar were a very big help in helping order the hat and also get me info on a 70's Retro Feather hat Band that I had saw on a post they made on Instagram. The hat had to be back ordered because it had a higher crown and a shorter brim to accommodate the hat band I got to order. It took almost 10 weeksfor the hat to come in as the Covid thing had everyone behind on their production and it want any different with the American Hat Company. Anthony called me as soon as it came in and I made an appointment to go pick up my hat and get it shaped the way I wanted. Anthony must have picked me out of the crowd and met me at the door hat in hand! I tried it on to make sure of the fit and picked out the shape I wanted to go with the hat band I brought in to go on the hat. I picked out the old style RCA Bullrider shape and Anthony went to work on it! It wasn't long and he was finished the shaping and put the band on it. I tried it on again all shaped up and with the band and Anthony nailed it!!! I was also in need of a new felt hat for winter. So, while I was there I picked out a Pecan colored felt and Vern did the shaping on this one. Vern has been with The Hat Store a long time and has been shaping hats for over 40 years!! I had Vern shape my felt hat in an Alpine shape with a George Strait Crease I my brim. It didn't take Vern long to get the shape I was looking for on the felt hat either!!! He nailed the look I wanted with this hat too!!! My wife really liked both hats! The folks at The Hat Store are very friendly and outgoing folks and are ready to help you with any kind of hat and shape you want to fit your personality. They also have some new colorsin that the ladies would really like!!! They also have a great selection of leather belts and custom belt buckles, as well as a great selection of Hat Bands to go with your new Lid! Great folks, great ambience, great selections!!! read more

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We took my father-in-law today to purchase a hat. The lady who helped us walked us through every step. Overall great customer service and the hats are top-of-the-line. read more

My husband and I came in here as someone had recommended this store. After wondering the store for at least 5-10 minutes (obviously interested in purchasing ) no one greeted us or asked us if we needed help . A family had walked in after us and immediately they were greeted . We left as we were not treated with the same care or anyone wanting to acknowledge us . Poor behavior from this establishment . read more

Only place to get a Cowboy Hat in Houston! I wouldn't even go anywhere else. If you're a part of the Rodeo is the is the only place to get your hat. Great staff. read more

What a nice place and nice people. I just found the perfect hat and enjoyed every minute of it. It's like visiting a family. If in Houston, you must visit. read more

This review is mostly from the buyer's perspective not for any hat services they offer. I stopped by because I like giving local places a shot before going "big box". I was expecting something like Wild Bills in Dallas, but it is not that at all. It is purely a hat store just like the name says. The first thing to know is this is a hat store for people looking to spend at least $400 (for cowboy hats anyway) because in felt they only have 7X-10X, but they have cheaper wool hats too. The prices are on par for that level of quality. I usually get 6X in felt, because that is good enough for my needs. The selection for western hats wasn't as plentiful as I thought, but this does look like a great place to reshape your hat and probably bring a ruined one back to life. I will say the salesman was polite and very knowledgeable. read more

From the moment I walked in Benny McCoy helped me out with the best customer service. He took measurements and proceeded to find me the best hat. I will always come back and shop with this store. read more

Thanks. Nice guys help me reshape my hat. Good job and would recommend them to anyone.

Desperately needed a hat reshape and the guys at the counter had me in and out in 20 mins. True craftsmen when it comes to the cowboy hat. These guys know their stuff and many ideas if you're looking for advice. Thank you for saving my hat guys! read more

Gary Cohen is a very knowledgeable owner. His grand-daddy started the American Hat Company; Gary began his career in the hat business actually making them The Hat Store sells Americans, as well as Stetsons, Larry Mahan by Milano, Resistol, Borsalino, Dobbs and Bailey. Hats range from about $30 to $3,000. Hat bands range from $10 to $2,000. They'll custom-shape a hat to your liking while you wait. Great selection. Great service. read more

The Hat Store - Accessories Near Me - Houston, Texas

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They were going to give me a box of the hat that I purchased. The hat was around $200. The man behind the counter said don't give him a box because his hat isn't nice enough. I thought it was a joke but he (older man) refused to give me one. I was trying to shop around for a nice hat but the salesman( young taller man)was toe tapping and sighing to ever question I asked. My family is in the western wear market( boots) and I could get a hat from connections they have. I only went to this place because I know Molina bought it. He needs to attitude check his employees with a secret shopper because I ended up getting a Stetson Ranger direct from the company. The selection in store is nice and they know what they are talking about but the attitude is not the welcoming houston hospitality that this city used to have. read more

My daughter and went to each buy hats. We were greeted and ask which hat we wanted. We had no idea and wanted to be educated. We were extremely rushed. I can only assume it was because it was near closing time. The crease that they put on my straw hat was different than the one I had chosen from a sample they provided on a felt hat. They said it was because straw creases differently. If that was the case, they should have straw hat samples. I made them work it until it was just tolerable. I found it extremely tackey that when we were checking out there was a tip jar (with the $20 bills up against the side or the jar) and a request for a tip on the credit card screen. I paid $350 for 2 hats and expected much more. I will not be back. read more

I needed a Dobb hat stretched that I inherited from my dearly departed Dad so I called the store and was excited to know they offered the service. My girlfriend took it in to a very nice young lady who offered to stretch for free and she enlightened me on the hat keeper. I am totally satisfied and would definitely patronize the business again. Thanks Hat Store for a job well done! read more

Howdy, said said the fake New Yorker buying a Rodeo Stetson! If you want to look great and fake out all your friends that your not a real Texan, you can look here for great options. Best Hat store around, with real cowboys steaming the brims to look like John Wayne, George Straight or even Rip from Yellowstone! It's Rodeo time and wannabees can look like real Texans here! read more

I needed a hat band and yesterday I decided to stop in. I was very impressed with their selection and the service I received from Liz. I love the band I chose! They've been in business since 1981 and they are so knowledgeable about their products. Consider them for your hat for next year's Houston Livestock Show and Rodeo or other events! read more

The Hat Store - Isn't it pretty? - Accessories Near Me - Houston, Texas