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    The Grout Medic

    5.0 (1 review)

    Services - The Grout Medic

    Re-grouting

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    General Carpet, Upholstery, Tile & Area Rug Cleaning

    General Carpet, Upholstery, Tile & Area Rug Cleaning

    4.4
    (21 reviews)

    This is my second time using General Carpet & Upholstery Cleaning. Joann and Murray are a power…read morecouple and I truly enjoy supporting a local and honest company. They are veterans in this business and only use the highest quality equipment and materials. My carpets had a few nasty stains on it and a few people made comments on the dirt spots when they visited. I called on a Monday afternoon and was able to schedule something for that week. The carpets were left fluffy and clean and it dried in a matter of a few hours like they promised. I couldn't be happier with the results! Highly recommend them if you are in the San Jose area.

    This is not a company doing professional business. I had an appointment for them to clean my sofa…read more They kept me waiting all morning. When they showed up, 3 1/2 hours late, the technician changed the price from 59.99 to 90 dollars. When I refused to pay this updated price, he used unprofessional language. I called the company back and the "office manager" was not empathetic nor apologetic. Shortly afterwards, a "field manager" called saying that his guy was still nearby and wanted to do the job. He again changed the price, saying he was lowering it to 79.99. I refrained from his offer. He said, "Okay, you want me to do it for 59.99, I can not guarantee you your couch will be clean." I said no thank you. He got loud over the phone and said, "So you want your couch clean, but don't want to pay the price. It's only 10 dollars more." I said, "10 dollars plus the loss of an entire morning. No thank you!" I was dismayed by the lack of professionalism shown by this company. Stay away!!!

    The Grout Medic - groutservices - Updated August 2026

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