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    The Grout Geeks

    2.3 (32 reviews)
    Closed 9:00 am - 5:30 pm

    Services - The Grout Geeks

    Re-grouting

    Grouting

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    Spots in grout that didn't take.  Less that 5 months later (Picture 1).

    The Grout Geeks Dissatisfied customer. When I reached out and gave them an opportunity to correct the situation, they actually blamed me, said I must be using the wrong kind of cleaning supplies. Said I should not scrub with scrub brush I said I don't. I clean with white cleaning towels that are washed in bleach and reused. They told me to use a degreaser like Simple Green. I was charged $935.00 for one hall bathroom floor 3'x7"x4'x10", master bath floor 6'x5'11" and shower floor 3' x 3'. They did not caulk around the hall bath walls as stated in estimate. The installer used a product on my tub that I purchased and after he finished, he said it was old but he used it anyway, so he caulked over caulk (Picture 3). The product they used on the hall floor did not take, he said it faded (Von) and this was only 5 months after it was done. He said you could do it yourself and it's simple. The master bath shower floor had some grout lines that did not adhere and has darker spots in the grout after it had been done and showed to him on the second visit (Picture 1). They actually mixed two colors together to use but then came back in an email and said they didn't do that. But I still have the bottles to prove it (Picture 2). I sent them emails many times with my issues and one response took them 30 days to respond back. They conveniently have an answer for everything and blame you for it. I will never use Grout Geeks again. They don't stand behind their work. Use caution if you use this company.

    Tub/tile after first technician

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    11 months ago

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    I'm so sorry for that bad review...got you mixed up with another company.. grout doctor

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    Ask the Community - The Grout Geeks

    Review Highlights - The Grout Geeks

    We needed our showers sealed and Jake was quick to come out and give us a reasonable quote on the spot.

    Mentioned in 3 reviews

    Read more highlights

    Flooring RVA - Invest in flooring that lasts, so you can enjoy every step for years to come.

    Flooring RVA

    (32 reviews)

    We hired Flooring RVA to refinish existing floors and install new flooring in our home. While the…read moreproject was completed in November, our experience since then has been extremely frustrating. After the job was finished, there was no notification that the job was complete. In fact, several materials and tools were left scattered behind. We then discovered numerous issues and excessive damage caused during the process. This included problems with the subfloor, uneven stain coverage where the old stain shows through, gaps and transition issues, mismatched show moulding, and multiple baseboards that were torn off and not reattached correctly. There was also damage to surrounding walls and trim that occurred during the work. A representative from the company finally came out to review these concerns after numerous contact attempts. Upon reviewing the work in person, RVA flooring acknowledged that portions of the work were done incorrectly. We were assured the issues would be corrected and that someone would follow up to schedule the repairs. Unfortunately, that follow-up never happened. For months, we have made repeated attempts to contact the scheduling team to set a date for the agreed-upon fixes, but our outreach has largely gone unanswered. At this point, we are simply trying to have the workmanship issues and damage addressed as promised. We chose Flooring RVA expecting professional service, quality installation, and accountability. We are still hopeful they will stand behind their work and make this right, and we ask that someone from the company contact us to schedule the necessary repairs.

    RUN, don't walk, this place is a joke. Whatever you do, DO NOT PAY before work is completed. Read…read morethe other reviews here, READ THE REVIEWS, they're telling you everything you need to know. We unfortunately paid in advance, the carpet got installed and as the installers were finished we noticed black stains in multiple places. Immediately let the business know. Instead of just replacing it, they wanted try a carpet cleaner, which I should have never agreed to, but I let them try. It didn't work. Then, instead of just replacing it, they wanted to come in and cut out sections to replace, which even their installer said they wouldn't be able to make match with the seams. Their answer? To cover those parts with transition strips. Cheaped out at every step. The lack of communication is insane, weeks will go by and you can't get a response without threatening to write a bad review. In the end we end up with mucked up carpet and no resolution because we paid up front. Do yourself a favor and light your money on fire instead of doing business with this place.

    Jeter's Carpet & Flooring

    Jeter's Carpet & Flooring

    (15 reviews)

    I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

    Although I did not make my purchase from Jeter's the folks there are friendly and accommodating. I…read morewas quoted a significantly lower price from a competitor so that made my decision for me.

    The Tile Shop

    The Tile Shop

    (10 reviews)

    Not a huge selection, but not a small one either. And it seems like they have little on hand with…read morethe option to order what you want and get it within a week. Sometimes you just want to get your stuff immediately. Nice showroom. One overly-energetic staff person who was beyond eager to help, but just talking to and interacting with her wore me out!

    The Tile Shop has the most beautiful selection of the many tile shops we visited. Despite its…read morereputation for being high end (read expensive), its prices are actually quite competitive even with F&D, which states its prices per unit (instead of per sqft) in order to look cheaper. Even though other places also have trendy selections, the quality of The Tile Shop's pieces (heft, hue, style) is noticeably better. Being a maximizer who has to see everything out there, I eventually learned not to waste my time going anywhere else. Their service is also heads and shoulders above the rest. Paul Carroll at The Tile Shop patiently helped us pick out several types of tile that we needed for multiple projects: backsplash, flooring, fireplace. Both his knowledge of tiling technique and sense of artistry gently steered us in the right direction. His expertise was particularly invaluable because we largely finalized our choices while still in California. When we encountered availability issues with our initial choices, he got creative and recommended terrific alternatives. Because of Paul, we landed with selections that tied well with our color schemes--some of which we would never have thought of on our own. If you need someone with an artistic eye, I highly recommend you speak to Paul.

    The Grout Geeks - groutservices - Updated May 2026

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