I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

The prices are kinda high but they responded on point they called texted and emailed me.read more

They were awful to me. After refusing to clean the first time, they sent a guy out to do a deep…read moreclean a week later. This guy complained about how little they pay him ($70 of the $320 fee, which is paltry... Pay your workers). He said they didn't clean the last time they shower up because those two maids are "lazy and they didn't want to do it." He went on to say that he's quitting today, and tried to convince me to call and say I canceled and pay him under the table. Then he left, lying that he had to fill his meter. He left without doing anything despite hanging out in the bathroom for an hour and a half.

The cleaning today was the best anyone has ever cleaned my home. Jose listened carefully to what I…read morewanted done and when they finished, everything was sparkling. Very pleasant and professional.

What an amazing experience! From initial communication through our first cleaning experience,…read moreIsabel's team has been truly a blessing for me and my 83 year old mom. In this crazy world it is a relief to find trusted, dedicated professionals to help make life smoother. Very clear communication, highly responsive, on time. Extremely thorough and frankly went way beyond my expectations. Our house looks so much better! Very grateful for this family and their service excellence. We have asked Isabel and her team to come back in a few weeks!

Cindy has cleaned for me for over five years across two different homes, and I couldn't recommend…read moreher more based on that experience. She is incredibly thorough on every visit, with an exceptional attention to even the smallest areas/details. Beyond her outstanding cleaning, Cindy is reliable, flexible when my schedule changes, and the perfect balance of personable/professional. Her rates are more than fair for the quality of service she provides. I wholeheartedly recommend Cindy to anyone looking for a trustworthy, detail-oriented, and dependable cleaner--you'll be lucky to have her!

We have been working with Cindy and Done Your Way Cleaning Services for over 5 years, and they have…read morealways done an excellent job! Very reliable, and great communication! Timely, prompt and professional. Would highly recommend to anyone looking for a commercial cleaner!

Wendy and her daughter are very pleasant and work very hard. They did a great job and I would hire…read morethem again.

Wendy and her daughters did an amazing job and are very thorough cleaners. The quality of their…read morework is outstanding and is a great value. These ladies are professional and courteous!

Sovana never came to our scheduled appointment. If this is a company that wants my business the…read morerepresentative should have called me to reschedule the appointment.

So easy to schedule! The cleaning team was very thorough and professional. I'd gladly use again.read more

We've used Dunia to clean our home once a week over the last year and are very happy with her…read moreservices. She's hardworking, detailed oriented and always willing to help out when an extra project is needed. Highly recommend!!

My second time with Dunia Rosales. As usual , she did not disappoint. My son's apartment is…read morespotless. I highly recommend Dunia. Price is reasonable too. Till next time