Spotless, sparkling clean. Very efficient, great price for the level of extraordinary service they…read moreoffer. Kind and nice to do business with. I highly recommend them.

Been back and forth trying to get a replacement for the toilet tank top they chipped for almost a…read moreyear. She promised she'd get it right. After a while she just stopped responding. Overall, they were okay. (Last November)

I am moving out of my apartment and had a hell of a mess to help deal with, and they absolutely…read moreknocked it out of the park! They came early, and stayed in constant communication to avoid confusion, they were the kindest people ever and so understanding too. Brianna and her team even helped out extra!!! Best possible cleaning for the price and i couldn't recommend them enough. Saved my life!!!

Spent a lot of time researching to find the best quality cleaning service for move-in cleaning. I'm…read moreso glad I found Custom Maids RVA. They were extremely professional, thorough, efficient, detail oriented, and most importantly affordable, reliable and flexible on such a short notice. You will NOT regret putting your cleaning service needs in their hands. Best Service - Highly Recommended!

Much better second time around. Whoever the guy was that came with the lady...kudos to you...he was…read morecleaning everything.

I've now used Lali's service a handful of times, and each time her staff over delivers--they're…read moresimply wonderful! My house sparkles. Starting this year, I'll have them come 1x/month. Highly recommend Lali's Amazing Cleaning Team!

Highly recommend! My house is always left spotless! I appreciate the time and attention to detail.read more

Requested a deep clean, didn't get anything near that. no refund or discount - just blatant lying…read moreabout amount of work/time.

I booked a 2-hour deep clean as a move-in gift for my brother's new home, and it was one of the…read moremost disappointing service experiences I've ever had. In that time, they managed to clean only one bathroom, one bedroom, and make the beds. That's it. No dusting, no mopping--not even the basics I expected from a deep clean. They claimed they needed an extra 40 minutes to complete the job, which I declined because I believed two hours would be sufficient for what was requested. It's clear now that wasn't the case, but the lack of effort within the booked time was unacceptable. To make matters worse, Grace--who I believe handles customer communication--was incredibly argumentative and dismissive. There was absolutely no attempt to make the situation right or offer any kind of resolution. Zero customer service. I will not be using their services again, and I do not recommend them to others.

Elaine's House Cleaning crew are great anything you ask them to do they do. They always go above…read moreand beyond. My house shines when they are done. They are caring, and trustworthy I can't imagine using anyone else. They are like family!

We had a great experience. Lisa and her daughter were friendly, professional, punctual, and…read morethorough. It has been such a relief to come home to a spotless house. I also can't remember the last time it smelled this good naturally! They were a delight to have at the house, I would highly reccomend!

The cleaning today was the best anyone has ever cleaned my home. Jose listened carefully to what I…read morewanted done and when they finished, everything was sparkling. Very pleasant and professional.

What an amazing experience! From initial communication through our first cleaning experience,…read moreIsabel's team has been truly a blessing for me and my 83 year old mom. In this crazy world it is a relief to find trusted, dedicated professionals to help make life smoother. Very clear communication, highly responsive, on time. Extremely thorough and frankly went way beyond my expectations. Our house looks so much better! Very grateful for this family and their service excellence. We have asked Isabel and her team to come back in a few weeks!

- All cleaning tools (toilet brushes, scouring pads, squeegees, toothbrushes, scrub brushes) are…read morereused across multiple locations without cleaning, creating cross‐contamination risks. - Vacuum bags are never changed between sites and vacuum rollers remain dirty until the machine fails, exposing employees to dust, mold, and allergens. - Feather dusters are never cleaned, leading to accumulation of particulate matter and potential respiratory hazards. - Rags, mop heads, and microfiber cloths are laundered at poorly maintained laundromats. Soiled items are stored together in a single plastic bag, promoting mold growth and foul odors until weekly Wednesday distribution. - Bulk chemicals are decanted into reused bottles during staff meetings without first cleaning containers. No personal protective equipment is provided or enforced during these transfers. - When the owner runs out of chemicals before meetings, employees are directed to dilute products with water and misrepresent their strength to customers, reducing sanitizer efficacy and increasing contamination risk. - Broken equipment is repaired by the owner onsite without following fire or electrical safety guidelines, creating potential fire, shock, or mechanical injury hazards

The office was very responsive, and the two ladies who came to clean were very pleasant…read more Unfortunately, there were a lot of oversights during the cleaning - surfaces left undusted or cleaned, bathrooms that still appeared dirty (especially behind the toilet), and baseboards and windowsills largely ignored. The office did follow up to ask for specifics and indicated that they would provide additional training to their employees. I appreciate that they reached out and want to improve, but unfortunately I still can't recommend them as especially thorough for the price.