Takeaways: broken items, rude management.
Don't use this company. The low price isn't worth the hassle.
Basically, their cleaners twice broke a model plane that we had. We didn't say anything at those times because it is very delicate, and mistakes happen.
However, after a cleaning where we came back to my ring dish broken (the figurine snapped from the base), we reached out to them. We shared a picture (see below), and they asked how we would like to proceed. We asked to be compensated for the broken item, at which point things got unpleasant.
The owner emailed us and told us that the amount that we requested was "too high" for the item and that there is no way that their cleaners would have broken it, and that it was more "worn down" anyway. That was nonsensical, as the ceramic ring dish couldn't have been worn, and the picture showed it was clearly snapped off. We would have been willing to listen if the owner simply thought our proposed amount was too high and discuss it further, but to misrepresent the damage as worn and at the same time blame us for damaging it -- that is unacceptable.
We replied with our concerns about their representation and tone, and heard nothing further. We never heard back from them via email, but they mailed a check to our house (with the wrong name on it, no less) and no other note. We didn't even bother cashing it. read more