Wes at CPR went above and beyond in fixing my phone screen and his overall customer service!…read moreExtremely nice guy. I dropped my phone the night before, shattered my whole screen, immediately booked a repair appointment, and Wes fixed it in 2 hours good as new! My phone was not even shattered for 24 hours! Would 10/10 come back to this place if I ever need a repair again.

The only place I go for cell phone repair in Chico for my iPhone. I've replaced my phone's screen,…read moreback, and battery over the last few years and always been very pleased. Reasonable cost IMO and pretty quick turnaround times. Depending on what he needs to order, he usually can get me in the next day, and then the repair doesn't take too long either (maybe an hour or so?) The person that runs it is awesome - no nonsense and easy to work with. I enjoy his personality and the brief small talk with him. I think prices may be a bit higher than what you can get around town, but he is using the authentic Apple parts. He openly told me once I can shop around and probably find a lower price but to "pay attention to [such and such] and ask if they're using [whatever method or part] as they can charge less if they do it that way but it could make an inferior repair." Maybe I'm just being fooled, but it doesn't seem like it to me! If anything is ever wrong (rare), I'm confident he will make it right because I've experienced it. After getting the back replaced, there was a smudge or speck behind one of the camera lenses. I called, and the repair technician took care of it right away. Of course, this means it wasn't perfect the first time, but we are working with humans after all! Making it right with no trouble speaks volumes.

Very tricky phone fixed perfectly. Was hesitant, but everything turned out. Thank you all.read more

needed a iPhone screen repair, great, quick knowledgeable staff. Store was clean, location, easy to…read moreget to.

They have fixed a couple of cracked iPhone screens in the past, but this time my iPhone sustained…read morewater damage and wasn't sure if they'd be able to fix. I love their 'no charge' policy if unable to fix- so I had nothing to lose. They fixed it fast and affordably. Highly recommend!

I wanted to give a HUGE thank you to Dave at Chico iRepair. I'm the parent of a Chico State student…read morewho needed her phone fixed yesterday. She walked 30 mins in the rain to a phone repair business that turned out to be closed yesterday (Tuesday) afternoon - even though the stated business hours are 10a-6p. With her phone at less than 20% & an unresponsive screen, she was starting to panic. I saw Chico iRepair was within a safe walking distance. I called to make sure they were open & Dave answered. I explained her situation & he assured me that Chico iRepair would get her the help she needed. Her screen was replaced & she was out the door within 20 minutes of her arrival! What a blessing! Thank you, Dave & Chico iRepair for putting my daughter & I at ease with your care & expertise.

First time customer... when I dropped off my son's Ipad mini 4 to replace the front screen on…read moreSaturday, the guy told me they had a a black screen available and can pick it up Sunday around 10:30am and quoted me $80 before tax. Sunday came around, I called and no answer, checked on Google for their hours and it stated 12pm - 4pm. Went by the store and come to find out they are closed Sunday! Frustrated and mad I was! Monday comes around, I called and the guy who answered told me they had no screen available for my model, the one they had was for a different model. On top of that the guy who took in my son's ipad did not order a screen so I would have to wait until Wednesday and or the latest Friday (7/5) to pick up. Called again Wednesday and was told not ready yet, they're closed Friday due to July 4th holiday and soonest would be Saturday... by this time I was done with them, getting different answer each time i called.. Saturday came around, picking up the ipad i was told $235 after tax... i was shocked as the guy who took my ipad said $84 something. If it was that much I would've gone somewhere else as I was quoted cheaper then $235 somewhere else! But the guy was really nice and honored it (not same guy who took the ipad when I dropped it off). Overall, i was disappointed and frustrated with all the run around. But, i was happy that the price quoted was honored. So, i gave it a 4 star out of 5. Ty!

They were able to retrieve all my photos from my seven year phone and put them on a new phone to me…read more(used and inexpensive) and set it up exactly like my old phone. Yay! Some time late I dropped the phone and cracked the screen. They were able to fix that in the time that i took me to go out a buy a cup of coffee. They are very congenial and I felt like they really wanted me to happy with the service that they provided. Great service and inexpensive.

If you haven't been here you may wonder how they stay in business with a Cricket corporate store in…read morethe same shopping center. It's because you actually get knowledgeable, helpful service, directly dealing with someone who is an expert, not some roll-of-the-dice likely untrained customer service person who has an attitude and is pissed off before you even speak. Coming here once often saves me hours and hours being passed around on phone customer service with wireless providers to customer service reps who don't understand the actual technology or how cell service actually works. What sets David apart is his calm demeanor--not anyone can do the job he is doing. Half the time I have been there there are other people being helped, but I have never waited long.

Dave is the consummate customer serviceman that cares. He has fixed Niners apple products for me…read more iPad, iPad mini, iPhones X,12, 13, 13 pro max. He is courteous and a man of his word. The best possible repair shop in Chico. Thank you for all that you do for our community brother.

My 13 year old iMac is slowing down, Richard ran some tests and gave me some options about what to…read moredo, he was very knowledgeable and helpful. I highly recommend.

I read most of the reviews and saw that they were a reliable, fast, easy to talk to service. When I…read morebrought my computer to the shop I met with Chandler and I told him my problem. The problem with my computer was that it was making this grinding noise precisely where the CPU fan was, there was also a small instance of smoke that came out of my computer but it wasn't anything major. After I was finished explaining the issues I had to wait around a week to get my computer back which was fine, I understand how busy the shop can get. However when I received the call for my computer, I was charged for software repair which came up to be $125. Everything was fine and I went ahead and picked it up. Chandler said that there weren't any issues and that he just needed to do some software repair/updates. When I brought it home it wasn't making that grinding noise at all, great, BUT the next day the problem came back, it randomly started making that awful noise again only 4 hours home. I was really looking forward for them to fix this but Instead I didn't get anything fixed but 'software updates', there was nothing else wrong with my computer, I've had it for a long time.

Colton was amazing. Phone was stuck on boot loop. I brought it in thinking it was a battery issue…read more He could've replaced my battery and charged me. Instead he gave me so much free information on how my phone could get fixed. Very patient and extremely kind. Highly recommended

I would give this review a 0 rating if it would let me. My husband and I bought a warrantied auto…read morebattery that we had issues from the first. It kept going dead and we would bring it back and they wouldn't warranty it for us and honestly don't really trust their batteries anyway. Our mechanic told us the battery was no good, and Batteries Plus keeps saying it is good that it needs a full charge that takes 2 days. This store in Redding sells defective items and won't honor the warrenty. Out of total frustration, we went elsewhere and got a new auto battery for our car. We will never shop at their store ever again and we will make sure none of our friends or family members shop there either. The WORST customer service ever. They do not value the customer.