Moving into this community has been such a positive experience, and I want to give a special…read morethank‑you to Kimberly and Natalie for making the entire process incredibly smooth. They were attentive, organized, and genuinely kind throughout every step of my move‑in. Their professionalism and welcoming attitude made settling in feel effortless. The complex itself is peaceful and beautifully maintained -- a quiet, relaxing environment that immediately feels like home. My unit is spacious, comfortable, and thoughtfully designed, with all the features I hoped for when choosing a new place. I'm truly grateful for the support from Kimberly and Natalie and excited to be part of such a calm, well‑run community.

**READ THIS REVIEW, AS IT MAY BE ONE OF THE ONLY HONEST ONES.** **THESE APARTMENTS ARE INFESTED…read moreWITH MICE AND CRIME!** Hello to whoever is reading this, I've been a long time resident of Palm Lake, since 2006 I believe. Palm Lake used to be a great place to live. What made it great was the office staff and maintenance team was very responsive and proactive when it came to any issues regarding our unit and upkeep of the building. Fast forward to today, this is far from the case. Not only does management keep switching every 6 months, they are unresponsive, short tempered, and incredibly RUDE. Let me tell you about my experience today. Recently, there has been a mice infestation in our building. We see them, we hear them in our walls, and it makes it hard to sleep soundly knowing there are rodents scurrying in your walls. The assistant manager Kimberly Arzadon spoke to me weeks ago saying she would call pest control to our unit to plug any potential holes. I told her that doesn't fix the root problem, and they would still nest within our walls. Today, in front of potential renters, she ABRUPTLY cut me off mid sentence and told me she would not be speaking to me at all. Natalie Castillo, the property manager, quickly echoed her from her office. But why? You spoke to me previously with no issues? I've never been told I can't speak about a concern in a unit I live in, just because I'm not on the lease. The issue was not the lease, the issue was that there were potential renters inside of the office as well. They both quickly and rudely shut me up. I couldn't get a cohesive and complete sentence out of my lips before I was told no. They treated me inhumanely, rudely, and poorly. It was only after the potential renters left on a tour, that Natalie decided to put on her nice manager act, and talk to me with concern in her eyes, and a calm quiet tone in her voice. Really? After being so abrupt and rude to begin with? Anyway. Don't move here. The apartments are infested with mice. Cars keep getting broken into. 3 times now we have had our cars broken into and glass shattered (???they said they won't install cameras because its too expensive???), and the office staff is as arrogant and rude as they come. I'm attaching photos for those who don't believe me. Best of luck to you all.

If I could give this place 0 stars I absolutely would. I was a tenant here with my toddler for a…read morelittle over 2 years. While I was pregnant and raising a toddler, the managers here repeatedly ignored my maintenance requests about BLACK MOLD growing continuously in our apartment. Every ticket I submitted was canceled -- putting my family at serious risk. When I first moved in I waited over a year just for a parking spot. I had to park across the street or in the movie theatre parking lot where my car was broken into about 3 times ( even tho I had nothing inside my car ) which resulted in me having to pay to get my window fixed. There's NEVER a manager in the office during office hours and if they are they basically just shrug you off. Their maintained workers seem like some kids that just graduated high school and don't know AT ALL what they were doing. let's not talk about the beetles and ROACHES continuously roaming through the halls all day long. My rent was 2195$ for a 1 bed 1 bathroom apartment. NOT including utilities that change monthly. So even tho they advertise your rent to be 1 price expect to pay at least another 100-200$ on top of that! Their washers and dryers are always broken and just to be able to pay your rent online you have to pay another 65$ fee. Then, when I moved out, they charged me over $1,000 for "cleaning and repairs" -- even though I spent an entire week deep cleaning, and nothing was damaged. This is not just unethical -- it's dangerous and exploitative. DO NOT LIVE HERE. This play is a sorry excuse for a business !

People smoke in their units and it comes up thru all of the vents. You will smell smoke constantly…read moreeven if you don't smoke. Office is unreachable cuz she's always "in a meeting", so don't expect anything from them. If they promise you something, expect a month+ delay (if it ever even happens at all)

Honestly has been the best apartment we lived in. Stephen and Rayna do an amazing job creating a…read moresense of community here, whether it's throwing a holiday party in the club house for all residents and planning a friendly door decorations contest. They go out of their ways to provide snacks and coffee to the residents here. They are very communicative and accommodating as well. The property is very well maintained and well kept. It's apparent that there is care that goes into the property. Very convenient location as well. Would definitely recommend living here. :)

Renewed my lease for another year. Looking forward to another 12 months. Managed very well!read more

This review is long overdue, and I truly hope people take the time to read it…read more My husband and I moved here in December, and to this day we still pinch ourselves because of the difference living here has made in our lives. We literally look at each other every day with big smiles and say, "We love our new home." Before this, we lived in Pleasant Hill and spent a LOT of time searching for a bigger apartment that was still within a reasonable price range. It honestly felt discouraging at times--either the management was unresponsive, rude, or the places just didn't feel right. Then we found this place... and we truly couldn't believe it. First of all, Angela, the manager, is AH-MAAAZING!! --we literally call her our angel. From the very beginning, she was so warm, helpful, and easy to work with during the tour and application process. But what really makes her stand out is how much she genuinely cares--not just about the property, but about the people who live here. That kind of management is rare. And I don't say that lightly. At our previous place, we dealt with extremely poor and neglectful management--so much so that it actually put our safety at risk. And at other properties we toured, the managers were so rude that it made us think, "Is this what it would be like dealing with you regularly?" Hard pass. Living here has been the complete opposite. If you're someone who values peace and quiet, friendly neighbors who actually say hello back, a dependable maintenance team, and a manager you can truly count on--this is your place. It's a drama-free, respectful community, and that makes all the difference. I promise you, you won't regret it. OH! Btw, the apartments do look like exactly like the photos online.

Love the property and adore the manager Angela!…read more Always so professional and friendly! Looked at alot of other places and selected this one because of the location and customer service.

I lived here for almost 8 years and had a wonderful experience. Staff and maintenance were always…read moreresponsive and so helpful. The grounds were always well maintained. Assistant manager- Brenda - was lovely to work with, was so helpful, and always responsive. So grateful to have had her to reach out to and will miss her! Would definitely recommend!

Great place to live. Love the environment and staff. They are always helpful and friendly.read more

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

Epic stay! The Ave…read moreis perfectly located across the street from a full service (clothing, home goods, grocery and alcohol) Target and walking distance to both BART and downtown Walnut Creek. They have both furnished suites and unfinished long term rental units. Deliveries (Amazon, UPS, FEDEX...etc) and US Postal mail are a breeze. Excellent amenities including outdoor pool, gym, clubhouse, and pet areas. The Staff are all Rockstars! Colleen (Leasing Manager) is the ultimate hostess who will find you the perfect place to stay, while Tiffany (Mgr), Francesca, Mikaela and Anna see to all of your residential needs with a smile that leaves you feeling welcome and at home. I can't wait to return!!!

I lived at the Ave in Walnut Creek for 11 months, after my home was destroyed in a fire, and while…read moreit was being rebuilt. The front office staff is remarkable! Flexible, responsive, friendly, and really easy to work with. The apartments aren't huge (950 sq ft), but they're well furnished, the kitchen is well stocked, they're clean and modern, with all the amenities you need (in-unit washer/dryer, Keurig coffee maker, cable TV, iron and ironing board, plenty of hangers, monthly housekeeping service, etc. Security in the building is top notch. The pool and terrace areas are fantastic, as are the clubhouse, exercise room, and boardroom - which you can reserve for free anytime. The maintenance staff is also friendly and responsive - including coming to my place after midnight when my smoke alarm went off because the battery was dying! In my situation, the Ave was a life-saver! I felt safe, cared for, and welcome. Strongly recommend!

I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.