Great Property! The staff was amazing!!! So informative and helpful! Thank you Stephen! read more

Honestly has been the best apartment we lived in. Stephen and Rayna do an amazing job creating a sense of community here, whether it's throwing a holiday party in the club house for all residents and planning a friendly door decorations contest. They go out of their ways to provide snacks and coffee to the residents here. They are very communicative and accommodating as well. The property is very well maintained and well kept. It's apparent that there is care that goes into the property. Very convenient location as well. Would definitely recommend living here. :) read more

Renewed my lease for another year. Looking forward to another 12 months. Managed very well!

I recently toured The Crest in Pleasant Hill and had an amazing experience. The team was incredibly welcoming, and Rayna, the Assistant Community Manager, gave a fantastic tour. The Community Manager, Stephen, also took the time to introduce himself and was very kind and welcoming. The grounds are beautifully maintained, and the pool and outdoor BBQ areas are phenomenal. We toured a spacious first-floor two-bedroom with the largest patio I've ever seen at an apartment community (wish I would have taken a photo to share). I also loved hearing about all the resident events they host, including holiday photo shoots, taco trucks, and raffles. The location is perfect--close to shopping, dining, parks, and convenient for my commute. The team truly stood out as the nicest I've encountered while touring communities recently. They even offered coffee, snacks, and had lovely holiday décor. I'm looking forward to touring again with my fiancé and hopefully making The Crest our next home. Kudos to the amazing team for making us feel so welcome! :) read more

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Been living at the Crest for almost 2 years now and I took these pictures myself and its really amazing to see how this complex is constantly evolving and improving, nothing is perfect if so then I would rather buy a house but thats not the case, the Crest for me has been my community and has been significantly improved my lifestyle. read more

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Great place to live! Keep up the great work Crest team! They go above and beyond to get stuff done! Maintenance team is so quick to get stuff done! read more

I'm confused how this place has good reviews. Lived here for 8 months and had to call the cops twice (one because a man was running down the halls drunk at 3am banging on walls and kicking doors, other because my car got broken into). My car along with 6 others got broken into in their "secure" parking garage. Leasing office did nothing to help and wouldn't even let me know what happened. Homeless are constantly paroling the complex. Security they claim to have is nonexistent CLEARLY. Parking garage gate broke at least one a month. Water is shut off constantly. Leasing office is rude and super unhelpful. I have never felt so unsafe in my life. Would not recommend anyone to live here unless you want to feel unsafe and get your belongings stolen and pay $300 for your window to get fixed. Hope this helps!! read more

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The Crest in Pleasant Hill is truly exceptional. From the moment you arrive, it's clear this community is run with pride, professionalism, and genuine care. The property is beautifully maintained, peaceful, and welcoming, with attention to detail that sets it apart from other apartment communities. Management goes above and beyond--responsive, respectful, and always willing to help. Residents are treated like valued members of a community, not just tenants. The grounds are clean and inviting, the atmosphere is calm and safe, and the overall experience feels elevated and thoughtfully curated. Living at The Crest means enjoying comfort, reliability, and a sense of home. It's a place where quality living meets excellent leadership, and it shows in every corner of the property. Anyone looking for a well-run, beautiful community in Pleasant Hill would be lucky to call The Crest home. read more

Since Stephen took over, this place is glowing!Super impressed with all the improvements not only on the inside of the units but also on the property itself. The entire team from Mauricio & Cleibel to Reyna is always friendly and ready to help. Thankful for you all! read more

Me and my spouse have been living here for almost a year and are happy overall. Issues are attended to in a timely manner and our questions are typically addressed promptly. Stephen is a rockstar who keeps the wheels turning and is always juggling a couple of tasks with upbeat energy. I hope he's compensated well for his stellar efforts. It's a very quiet community with friendly neighbors who mostly keep to themselves. would recommend living here 10/10 read more

Steven and Lisa have been good to work with. Though we were rejected - my fault, I would work with them again. There were hiccups but nothing to knock the complex or management. I'd apply again. read more

Spacious apartments. Pet friendly with doggy bag stations located on the property. The property managers host resident parties now and then which is great way to meet your neighbors. Maintenance crew responds to tickets in a timely manner. Plenty of washer/dryer machines in each building if your unit doesn't already have one. read more

The Crest is wonderful place to call home. Everyone from management to maintenance staff are very accommodating and take each matter brought to there attention very seriously and make sure you feel like a priority during what ever issues you may be experiencing with updates when available. They make community building a main focus here at the crest with holiday events held for tenants. Thank you for providing an enjoyable living experience there have been countless updates made to the property truly showing your voice as a tenant matters. read more

Hello! I want to start off by saying we just hit our 5yrs here at The Crest and renewed again for another year! Management Stephen and staff are amazing and sweet, respond in a great timely manner, have yearly inspection for our safety, nice community gatherings to get everyone together and we've never had any issues but maybe 1-2 clogged drains which maintenance took care of immediately and professionally. Being here has felt peaceful, safe and so comfortable! We love our spacious apartment, the gated community/garage, elevator and how close walking surrounding areas are. We love it here! read more

The Crest is an amazing place to live. The property management genuinely cares about the residents, and maintenance responds quickly. Stephen is exceptional--he even replies to emails outside of work hours. Management listens to concerns and takes action as quickly as possible read more

PLEASE DO NOT MOVE IN HERE UNLESS... you love being mistreated by the management in this office (yes, Stephen, I am most DEFINITELY talking about you) or if you like to not ask more information about anything at all. Lived here for 2 years, my first year was actually great, no issues at all, now when we hit the second year a new guy was added to the team in the property and let me tell you something, he's horrible at customer service and additionally treats you like literal crap, pay 3k for an apartment that was outdated but that wasn't even it. They also made complains and threaten me to evict me FOR MY SERVICE DOG. You thought that was it? Nope, amenities are barely working and when they are they broke down within a month. When asking STEPHEN HIGNITE about an up charge I had on my move out statement he told me to "not worry about it" like what????? What do you mean???? They wanted us to share a parking spot with another resident so they could make money on something that was NOT a parking spot. Please listen to the reviews, I know it might sound like a great deal due to high prices on rent but believe me you're going to pay a lot of money one way or the other read more

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This review is for Stephen, one of the property managers at Crest Pleasant Hill. My fiancé and I just wanted to express our appreciation and gratitude for all Stephen has done for us. He went above and beyond to service us, and our specific needs, to find us the perfect apartment. His direct approach to guiding us through this difficult and frustrating process, made this entire experience a complete breeze. Stephen took the time to hear our every need and deliver on everything minute detail we've requested! His timely response, answering every email (even on his days off), and attention to detail really knocked it out of the park for us! We love our new home and highly encourage you to request Stephen if you're looking to live in Crest Pleasant Hill! read more

I really enjoyed my visit, the community seemed clean & quiet. I also really liked the staff I met on site. Lisa and Stephan were so informative and helpful! Best tour I've had yet! read more

I've been living here at the crest for almost 3 years and overall it's been a great experience. The complex offers a variety of amenities. The office staff is informative and helpful. The Crest is a great place to live and it is surrounding access to stores so my shopping is easier. read more

I applied here and walked away from my deposit. What they do not disclose up front but is in their lease, they have a zero tolerance policy on medical marijuana. As a person with lupus I rely on creams to ease joint pain and not having access to them is not something I can live with. Within the 72 hour period they had informed me I needed to have my adult son on the lease, however he signed after that time so we didn't review the lease until after the refund period had passed. Mea culpa, I expected them to align to the date he signed the application but it is legal the first signature, according to my attorney. They would not refund the deposit so sharing here so you don't make the same mistake. The other thing that really bothered me, is that you have to submit your dog's DNA and they test fecal matter to see if it's your dog's. Based on the facts they didn't refund my deposit, their policies, while well intentioned, are quite invasive, and there is no flexibility for those with conditions requiring pain management that don't need to be monitored by management, I just overall feel like we dodged a bullet and I'd rather walk away from the deposit than try to live like that. I'm sure it's perfectly lovely if you don't have a dog, live with chronic pain, or care that California voted on legalization and they chose not to honor that and instead support the federal government. Everything was legal and within their rights, just too Karen and not California. read more

Despite multiple positive reviews about Stephen, he was very rude when I attempted to take a tour. It feels like he was having a bad morning, which we all have sometimes, but the way he was so *stereotypically* being rude was insane. he did nothing to be decent to us. He was late and ignored us when he finally got to the office. He was only concerned worth talking to maintenance, with whom he was also a bit rude to. He gave off some strong "ugh theres people here" vibes. I've had a job before too dude, I get not wanting to be at work or help people some days. But how this went down was actually insane. The sassy young guy really shouldn't be your work personality. It makes us look bad. This guy comes across as a bit of a gaslighter/blame others type in his personal life. He forgot he was at work I think, and accidentally let a little too much attitude out at guests who are new to this. Maybe he should be retrained, working there for four years doesn't mean you're *good* at your job - it means you've been there for four years. Complacency is very real and should be addressed. I'm sad that I did not get to meet the nice Stephen that the other reviewers got to meet. read more

Staff had been very nice and helpful. When ever we have a maintenance issue it has been fixed promptly

We've lived in this apartment for three years, and it's been great! The new management has made this place safer by changing all the building entrance keys, putting up lots of cameras, contracting security, and ensuring unauthorized vehicles are promptly towed. Also, the gym and pool area have been upgraded, providing more modern and improved facilities., which is awesome for hanging out and staying fit. Whenever something needs fixing, the maintenance team is super quick to help, usually fixing things the same day or by the next day. The staff in the office who run the place are nice and helpful. They listen and help out with any problems we have. All in all, if you're looking for a safe and fun place to live with lots of cool stuff to do this is the place for you. read more

If it's possible I wouldn't even give 1 star. I was assaulted in one apartment. I was staying with my boyfriend(he used to live in complex B) for the 07/04 and when I was going to take a shower, a random person enter the apartment and opened the rooms door. He went running. When my boyfriend when to talk with the management, they said we have to look forward and don't think about if some of us could have been killed. What was that answer? Literally you promise security and someone had easy access to the building. Despite my boyfriend ask if he can put a ring-door they denied this and told him "we can do anything, here is your 30 days notice"? Never received the security deposit back and they charge even the air you breathe until the very last minute. Btw, when we called the police, they said that those kid of incidents always happens there. Be safe! read more

I'm a new empty nester moving back to my original city... the staff is the office Stephen is so kind and caring. He takes pride in his work and the complex.. my apt looks Marvelous... I am excited to decorate. The new bbq and fire pit area is relaxing... I love that the parking is inside and locked up w/cameras... and then also the apt being INSIDE I feel safe.. Come be my neighbor read more

Had a chance to have a tour with Lisa, she made the experience very enjoyable, she was very informative and nice, i truly appreciate her help! The model unit i was shown was very beautiful and welcoming. The neighborhood was very quiet and looked well kept. read more

Update (08/07/2024) I wanted to thank Stephen and Rosalyn yet again for sending me all the important documents (including my driver's license) even though I have moved out from the apartment more than a month ago! I had to renew my license as soon as possible and it took more than two weeks for my license to arrive and I have already moved by the time when the license arrived. I was so worried somebody would have gotten my license and used it for illegal purposes so I asked Stephen and Rosalyn if they can retrieve my license from the mailbox and throw it away. And they got the license for me and sent it to me by mail to my new address! I want to thank them again for their help and support even after I moved out! Thank you again for your help and support Stephen and Rosalyn and once again to anyone looking for the lease near DVC, I strongly recommend the Crest as long as Stephen and Rosalyn are there! read more

I have lived in this complex for many years and it's the best it's ever been! Everyone in the office is wonderful!

DO NOT EVEN CONSIDER LIVING HERE. Customer service is horrible, maintenance crew is horrible. The amenities... omg. A NIGHTMARE. The elevator is completely broken down. They need some serious remodeling. It was always out of service living there. The trash chutes are inside of the building (in the hallway where the units are) which is SUPER unsanitary. It causes bugs, mice, all the above. It's just super disgusting. The gym/pool area is finally remodeled YEARS later, long overdue. The timing for the area is wrong, it doesn't close at 10pm. They lock the doors of entry at 8pm I believe. Super early and inconvenient. Not to mention the MOLD in my apartment while I was pregnant!! I had no idea about it until I was in my nesting mood and was deep cleaning I found a whole bunch of it... the plumbing that was necessary inside our bathroom because of the mold there also. When I mentioned the mold, I was told "it's normal and it's an issue in other units as well" do not live here. They're raising the rent which is a ridiculous amount for no reason! You don't get nice amenities or good customer service. Not worth the headache. read more

We really just wanted a safe and convenient place to live here in the East Bay but what we got was a complex that is constantly full of trash/dumping, transients breaking into cars/gates, and a management team that can't seem to get anything accomplished (while refusing to acknowledge the tenants or listen to their valid concerns). Please seek elsewhere to find affordable housing - it's not worth it to deal with this BS and feel unsafe in your own apartment. There is also a lot of illegal items happening daily, some of which Northridge is aware of but does nothing! read more

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Great place to live. The managers are very helpful. Maintenance is always there when you need some thing to be fixed.

I have been living here for 2 years now and I never really had any problems, I love the fact that there is a pool, a hot tub and a gym. The highlight of living here is having a balcony, I love seeing the sunsets ! Also maintenance is super fast :)) read more

I would not recommend moving here ... they are offering tenants $50 gift cards for great yelp reviews to hide all TRUTH about these apartments.. these apartments are horrible... the rent goes up EVERY YEAR .. they took away the guest parking! And there trying to get you to pay $50 a month for the guest parking to make it your own parking ! $50 a month is outrageous! it's clean in some places others are more dirty.... They will give u a 3 day grace period if your rent is late but will send you to evictions IMMEDIATELY WITHOUT WORKING WITH YOU! THE LIST GOES ON THESE APARTMENTS ARE OVERPRICED FOR THE WORTH BUT OFFERING $50 for great yelp reviews is funny! Somebody will win the money but the truth will stay! read more

No problems with the courteous,kind staff,they get thi gs done they are helpful . I would recommend this apartment complex for friends who want to live in this area!! read more

I absolutely love living at the Crest apartments. My place is so cozy and cute. The office staff are amazing! If you're thinking of moving to a safe, comfortable, and cozy place I would highly recommend. read more

Stephen is the best!!! Made my apartment shopping a breeze! Definitely recommend Stephen at The Creat Pleasant Hill Apartments!!! :)

The crest is an amazing apartment complex to rent from. They offer so much more than just a unit to rent, they have 2 pool areas, a fitness room and amazing staff. Thank you Stephen for being so welcoming and kind. read more

Love our apt with new floor , new paint, and the apt is huge -very reasonable price. A lot of spaces with a nice balcony and a lot of storage rooms. New management with new maintenance and office team are making this place very comfortable to live. They fixed the maintenance issues quickly. The complex is clean. We are really happy. This is a central location.. walking distance to Target, In and out, bank , Safeway, etc. We don't really need a car. read more

I am a newer resident at The Crest, and I have had a very pleasant experience! The property is super close to the mall which I love. My apartment is recently updated with a nice balcony. I adore the office staff, they always are so kind to me when I come in. Probably my favorite part about the property is the spa... while talking to a few neighbors I heard that the spa was down for quite awhile before the current office staff came in. Either way, it's fixed now and I LOVE it after a long day at work. Highly recommend this apartment complex! read more

0 Rating!! My application got rejected because they need me to show 2.4 x rent price x 12 for international students in their bank account right now. So, I asked them to mail me my deposit back through email luckily so I have proof of the apartment number. They said they sent it there. Emailed them two weeks after, got the same response. Just called them, they put in the wrong apt number. Didn't say one word of sorry. I told them if that's not my fault the apt no is wrong and he answered "is that a question?" SO RUDE!!!!! I told him I want to take the check there because "I'm moving there". That doesn't mean I move there! My sister is living there. Should i really explain "because my sister is living there and I'm going to help her move, I can take the check"?? He was mad because my name was not on the apt residence list where REALLY? i don't think we're in the court that I need to explain things in detail. He ACCUSED ME OF LYING bcs I change my story where I was just explaining. To be honest, never in my life, I encountered someone with that Low of a negative EQ. His name is STEPHEN!!!!!!!! read more