We just moved out of there with the very bad final experience. After living there for more than 6 years and originally moved in apartments with old carpet, which was explained to us by previous management that we cannot be allowed to take apartment with the new carpet because we had a dog, which was company rules (which was OK with us), $500 from our original deposit was kept by manager for carpet replacement. Although we did walk through with assistant manager to check condition of the apartment and no problems were found, even received complements that our apartment was very clean compare to what she see usually and we should not worry about anything, -- few days later after we moved out manager of this apartment made a note on the papers we signed, carpet was in bad conditions with heavy stains and dog odor in every room (our dog was kept in the crate at all the time, because we have little baby and did not want him to be around her, when she is crawling on the floor, and definitely never allowed in the bedrooms). When I asked her why she decided to replace carpet at our expense, considering that it was pretty old with huge unmovable brown stain in the middle of the room, when we moved in, she said that she cannot find any notes about such condition of the carpet and that is why she has to judge as what she sees now (she came as a manager about few months after we moved into this ). Few other arguments was brought up, for example: " you never paid for your dog separately, it is not on the paper", "I do not why you paid extra $800 deposit, may be you had bad credit history". I have all the papers from the original management showing we had to pay $800 for keeping pet and $25 additional to our apartment payment for the pet monthly with later increase to $30. In general.
From the beginning of this new manager doing her job we have experienced from time to time rudeness and insulting tone whenever we had a chance to meet ("How come you have a dog on the property? Do you know that you cannot keep such a big dog here?" -- did even try to look in our agreement with previous management, which suppose to be kept on record). The rude very badly hiding befind official language was probably professional manar to talk to a tenants to show them that they will not get away with any breaking of the rules.
We never had such problems with previous management. I can also say that maintanance guys who were working there long period of time always did good job in a timely manner.
Even the fact that apartments are being under huge remodeling for more than a year (with all the noise along with it), and some times taking more than 45 minutes getting to freeway in the morning, does not make this apartment such a bad place as current manager Michelle.
I cannot recommend stronger to consider other options if you do not want have similar experience. read more