My husband and I lost our first daughter in which we named her "Paizley". I wanted to have a custom necklace made in remembrance of her. My sweet loving husband went to The Goldsmith's Shop with the EXACT pictures of what I wanted because this was going to be a very SENTIMENTAL PIECE for me. Noel quoted my husband $1000 initially. I wasn't willing to pay that for what I wanted so we went back together and I was VERY SPECIFIC as to what I wanted and and explained my heartbreaking loss once again to another person. She drew up a few sketches and although I wasn't 100% sold on it, I searched a little harder for another design that I liked. My husband went back that evening and paid $300 to get them to start on it. We were told that the mold would be made that week and sent off to NYC and back in 4-5 days. That time lapsed and we got no phone call or explanation as to why. I called myself and got a bunch of lies and excuses. I informed Noel if the necklace had not been started, I would be returning to get the money back. I got a call last night letting me know my necklace was ready for pick up even though I NEVER approved the mold that was supposed to be sent to me by Noel. The man working there called me this morning to come and pick it up. FIRST PROBLEM- it wasn't real ROSEGOLD as I requested so that it could match my wedding rings. It was "electrum" which was TARNISHED and nearly black. It had pink flowers all over it. I HATE PINK. I didn't request pink nor stones. I simply wanted a rosegold paisley pendant to wear every day for the rest of my life. The "office manager" Noel ran off into the back and wouldn't come out. That's who we did business with. The male acted stupid as if he didn't know how to work the iPad that had a swipe on it to do the refund. He then told my husband he would meet him there Sunday at 1pm to give him the cash. Well, me being me and already feeling really sketchy about this man I went on yelp and read some reviews. I knew they were CLOSED on Sunday so that yet ANOTHER LIE. Several people have had issues with getting their money back. I was NOT going to leave without it and was prepared to get a lawyer. Since the man continued to act stupid and the manager cowered in the back. I showed him how to do a refund but I already KNEW he knew how to do it. You can't claim to run a business since 1977 and not know this technology. Long story short THESE PEOPLE ARE CROOKS! DO NOT DO BUSINESS WITH THEM. YOU WILL GET THE RUN AROUND! I DID GET OUR MONEY BACK. I had to manually enter it on his iPad myself. The police was called but he knew he was wrong and bad for business so they never showed. SCAM ARTISTS AT LARGE! Do not trust Noel, she will sweet talk you and promise things she can't even sketch. GO ELSEWHERE or be prepared to go these lengths for your money. I shouldn't have to keep reliving my miscarriage and getting promised something they knew they couldn't fulfill. I held it together in their place of business but cried on the way home. read more