We dropped my wife's rings of to get sized and one plated to Mach the other they had a great price and told us it would take three weeks and be ready on a Tuesday. That Tuesday came and my wife called about her rings and was told the jeweler was back up and the rings would be done that evening or the next morning. So she called back Wednesday at 12 to get an update and the jeweler had a rude comment saying that he can't work on the rings if he was always on the phone with her. So I then called them and there was zero communication when I got on the phone with them I just wanted a new eta because I understand getting backed up just wanted a new time line and I wanted to know what the progress of the rings were. I was given no answer except the rings will be done when they are done or I could get a refund. We had a photographer lined up for the weekend because we expected the rings to be done and we have now wasted three weeks and have to fine a new jeweler. I just didn't trust them with my wife's great grandmothers ring that is 103 years old if they couldn't tell me what had been done to the ring and were rude when we called the day after they said they were going to be finished on. read more

I took in a two wedding bands. One belonged to my grandmother (it is actually her ring and my grandfather's ring combined into one after his passing) and the other is my father's (their son.) I had a vision of how I wanted to combine the rings into one so that I could wear it. The kind people at Hayes listened to what I wanted, we talked it through, and they made it happen to perfection! I could not be happier with the piece of family history I can now proudly wear and bring a piece of my grandparents and parents love. Its like having them with me everywhere I go. The price was fair and the work was completed well before the requested time. Thank you all for making my heart smile! read more

Great work at Hayes! I've visited twice, now, and both times I've left as a happy customer! First, Hayes was recommended as I needed same-day repair work for my mother-in law who was visiting from out of town. She needed a chain and a fix on a broken necklace. She bought a beautiful chain, and they got her necklace repaired promptly! She was thrilled to be able to take both back home with her. Upon seeing how awesome that transaction went, I brought my own necklace (that had been sitting in my jewelry box for months) in to be repaired. Same as before, timely repair and beautiful work. I'm a fan! read more

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My now fiancé and I were recommended Hayes Jewelers when we decided to shop around and see what potential engagement rings I liked best. We were specifically recommended Marshall's business (a distant family friend of the recommendee), but he unfortunately was not present the day we visited. At first we had great customer service by Mary and a coworker. Super nice and attentive, but Mary was very direct at times and things came across slightly aggressive--gave the benefit of the doubt and continued working with her. We disclosed that we were simply window shopping for the day. I later found out that, after I walked out for my fiancé to ask private questions, Mary was very quick to try and take a deposit and get things rolling (I hadn't found anything I liked with her...); and when my fiancé told her not today, she became passive aggressive and tried to instill doubts about his future proposal. That same day we found business elsewhere and had more luck, but there were still things in motion at Hayes Jewelers with Mary. Days later, she called my fiancé to give an update on diamonds that came in if we wanted to check them out, which is when he informed her he had completed his business elsewhere and he appreciated her help with everything. She was immediately offended, asked where we went to which she responded with snobby arrogance; she brought out the attitude, scoffed and said with all the disrespect and insincerity that she hoped everything went well, and proceeded to hang up on my fiancé. To make it all worse for her, she was trying to overcharge my fiancé by a couple thousand dollars compared to where he ended up completing business. She is simply a tantrum-throwing, self-serving, money-hungry saleswoman whose "customer service" tactics are so disappointing. Wish I truly had something nicer to say as our visit started out decent (hence the 2 stars); but, the overall business from her turned out to be the ickiest experience we could have received regarding what should have been an exciting and celebratory time. I'm grateful I didn't find anything from her store because I couldn't imagine how much more stressful the process would have been for my fiancé if he decided to take her business (he was already stressed enough planning the proposal!!! the ring should not add any more stress, let alone the jewelers trying to sell him the ring!!!!). I hope our experience is the only one like it with her and the rest of her business is actually respectful; and if not, then hopefully this review will push her to do better. read more

My Granddaughter highly recommended to me this jewelry store! I lost diamond out of my original wedding band- engagement ring from 52 years ago. I wanted to replace it with a simple gold band with diamond and sapphire chips to resemble my original ring.. I was so impressed with the owner of this store who is a feisty 80 year old and as nice and helpful as she could be. She has 4 jewelers on staff and a huge selection of all types of jewelry. I explained to her what I was thinking of as far as a new setting and she showed me many many styles and added her expertise! This is probably the only jewelry store that has 4 actual jewelers on staff and is a family owned business! I would highly recommend it and the owner is incredible! read more

Very busy, but everyone received their undivided attention. I've never had anyone guarantee a watch battery for a year. I was treated as though I was a very important customer even so. Beautiful jewelry and personable owners and staff. I'll be back. read more

Went in to look for a unique, yet beautiful, engagement and wedding band set. I had been to several other places to look but had always heard good things about Hayes Jewelers so I wanted to see what they offered. Jerry Wiggins ended up helping me find the most beautiful engagement ring along with a beautiful wedding band - I was literally drawn to the set over and over again while we looked at other sets. Jerry is very knowledgeable, helpful and never pushy so Hayes Jewelers won me over. I had my fiancé back with me to purchase the set before the day ended. And I know we'll be back - you just can't find the selection, the knowledge, the service or the friendly atmosphere anywhere else in Mobile County in my opinion. Thank you Jerry and Hayes Jewelers for being a part of my initial journey into my married life. It was an awesome experience and I'll be recommending you to all of my friends. L McLeod read more

Excellent customer service! Staff was very respectful and knowledgeable. I dropped off a Seiko to have the crystal replaced and while discussing repair options, he replaced the battery on my Fossil! I can't say enough about their customer service and professionalism. I will be bringing all my watches here from now on and will recommend this place to everyone in need of watch repair/servicing. All staff members were also following appropriate social distancing precautions and were wearing masks! Thank you! read more

Great customer service. They were super friendly and very knowledgeable. I would recommend them to anyone

I love going into Hayes Jewelers. I am always greeted when I walk in. They are always very professional and helpful. Sometimes I just go in to see what is new and Mrs Hayes takes the time to show me around. ALL of her staff is awesome and could not be more helpful and nice. The jewerly there is beautiful and the prices are great. Very nice quality for the money. read more

I took my mothers wedding ring in to see if we could surprise her with a new diamond since hers had fallen out. I had been to several big box Jewelers and no one seemed to even be interested in helping. When I walked Hayes, I was greeted my Marshall, who was so nice. He wanted to know not only what I wanted done to the piece, but he also wanted to know the story behind it. I ultimately ended up buying a diamond from them, and they placed a card in a jewelry box with a bag. I knew my mother would want to be reassured that her ring that had lasted 27 years of marriage would be in good hands. When she went in with the ring, they explained the entire process, then even offered to do it while she waited if she didn't want to leave it. I wish i could give this place more stars. I felt like it was more than a store. They made all of us (5 kids who pitched it + the parent) feel like family! read more

Many of my friends recommended Marshall at Hayes Jewelers for a custom piece of jewelry I wanted to have made to commemorate my first child's birth. I picked it up today, and it's absolutely stunning and completely exceeded my expectations. The quality is superb and the price was very affordable. He was awesome to work with and turned my vague vision into a piece I will proudly wear forever. Thank you! read more

My first experience with this jeweler was a positive one the second time not so much brought my wife's ring in to have it changed from white gold two yellow brought it in on a Saturday morning and was told I would have it back by Thursday The following week I called on Wednesday and was told the ring had not come in yet but was expected in that afternoon that I could pick the ring up Friday around 2 o'clock Friday afternoon I called to make sure that my wife could come pick her ring up and was told the rain was not finished that the yellow gold engagement band was backordered this was to be a Christmas surprise for my wife she believed her ring was in the shop being repaired I cannot believe they incompetence of this jewelry store in regards to not letting me know that the ring I wanted and had already paid for was backordered all the way up to an hour before I was supposed to pick it up ultimately Marshall the jeweler himself made good on The transaction by getting a ring from another jeweler in Mobile and finishing the job still did not receive any apology nor any answer to why this happened other then we dropped the ball so be careful when considering this jewelry store for any of your needs read more