This is such a sweet little shop and there is jewelry repair here. The owner is lovely. I bought a…read moresimple gold bracelet...reasonable and sized quickly.

Watch battery replaced in an old, sentimental piece, handled with kindness. Amazing, sparkly…read moreselection inside.

Highly recommend this place for anything jewelry and watch related problems. Super fast and very…read morenice.

This place sucks! He charges outrageous prices for batteries and watchband. He takes forever in…read morefixing your jewelry.

Spectacular selection of watches, I found Chatel Atelier through a Swiss watch company. The owner…read moreHugues went out of his way to get the previous version of a watch I desired (last one) and shipped it overnight. Very thoughtful owner.

Visited this local business to change a battery on my wife's watch. The owner was gracious and…read morereplaced the battery easily and quickly while I waited. It was a very nice experience. His inventory of watches was fantastic, beautiful. A very nice experience.

10/10 I am happy to know where I can go. Informative and great customer service / location!read more

Ruined an antique 1920s ring. Claims to be a master jeweler with 40 years of experience absolutely…read morehorrible experience. Lost the ring for several hours too!! We got engaged in Monterey and my fiancée and I decided to get her new antique ring sized to fit her (it was too big) we were referred to Steve Saunders. We went in there and he told us no problem! It'll be $75 he then sized her finger. She told him she was a 5 she showed him she was currently wearing a size 5 but he was adamant she was a 4.... So trusting his "40 years" we went with his Recommendation. An hour later he calls us and tells us it's ready so we head back and when we get there it reeks of pot and incense... and he says he misplaced the ring.... He asked us to leave for 5 minutes and come back so he could find it.... So we did and came back and he said he would look more and call us tomorrow... umm no how about you stay open till you find our ring??? Later that evening he calls us he found it so we rush back... the ring DOESNT COME CLOSE TO FITTING... what's worse is he tries jamming it on her finger bruising her finger... he then says well you measured a size 4 so you are a 4... even though it clearly didn't fit.... He then tried hammering it out and making it bigger that didn't work... again he said come back tomorrow.... So tomorrow comes and we message him and tells us him it needs to be a size 5 he tells us the only way to do that is to replace the band... goodbye 1920s gold.... So what choice do we have.... We go back that afternoon and he gives us the ring and it looks awful... the band is dented and uneven on both sides... the width is so off it's not funny and the gold doesn't match.... Then he has the audacity to try and charge us $450 for his mistakes. We ended up paying $150 when we shouldn't have paid a penny and we left. Now we have to go a real jeweler and have his work fixed / replaced he should pay for it but of course that won't happen. The absolute worst part of all is this antique ring is forever ruined

Opiniones de Trustpilot…read more Parece que ya has enviado información adicional a Gasper.co. Tu opinión Fausto Rus Garcia 0 opiniones ES Valorada con 1 estrellas sobre 5 Hace 4 días WARNING: Selling Cubic Zirconia as authentic Tanzanite. Commercial Fraud! WARNING: Selling Cubic Zirconia as authentic Tanzanite. Commercial Fraud! Do not trust this store. I bought a pendant advertised on their website as "Tanzanite". Before purchasing, I explicitly emailed their customer support asking if the gemstone was real, natural Tanzanite. Their support agent (Jazmin) officially replied confirming it was 100% genuine.Right after my purchase, they secretly changed the website description of the product to "Tanzanite-colored Cubic Zirconia" to cover their tracks. When I confronted them with screenshots of their own email admitting the fraud, their legal department refused to compensate my €30 international customs fees and tried to force me to return the item to the US at my own expense just to hide the physical evidence.They are lying about materials to secure sales and scamming international buyers. I am uploading the screenshots of their deceptive emails.

I came in looking for a creative solution for a custom piece, and they were incredibly helpful…read more They took the time to listen and offered valuable insights and suggestions that transformed my vision into reality. Their expertise, creativity, out of the box thinking and attention to detail truly set them apart. The atmosphere in the store is inviting and inspiring, filled with stunning pieces that showcase their talent. If you're looking for a place where creativity meets professionalism, I highly recommend !

Wonderful, friendly staff. Probably mostly family, but they all know how to treat customers with…read morerespect. They've done some nice repair work for me changed batteries, etc. never a problem. Highly recommend recommended.

Went here for my watches battery change. I have brought one of them at the mall but it got scraped…read more(luxury watches), so I went her after that. They're very polite, kind and friendly. Ruth has been so warm and she let me pet and play with their dog which is so behaved. They called us when the watches were done which is the same day. I don't go anywhere else anymore when it comes to my jewelries and battery change for my watches. Highly recommended! Service is amazing!

Not only is this owner friendly but its his personality as he genuinely greets each of his guests…read morewith a big smile and is very respectful. Immediately creating a unforgettable experience. Thats just the beginning of an extraordinary jewelry store on Alvarado street in downtown historic Monterey. Be ready for for his impressive detail as you look around his store - its insanely immaculate free from dirt everything is i glass cases and everything else is painted white. With breath taking jewelery that will make any jaw drop. Hes very informative has integrity and you can definitely tell he has a deep domain in expertise by the way he handles his jewelery. Competitive pricing and 5stars for the feeling That i received here @ BOLD jewelery Anyone whos looking for exceptional value- gifts- rings or just because come in and ask for Eduardo

My fiancé and I were researching jewelers in the Monterey area to downsize my engagement ring…read more Since bold jewelers is relatively close to our place, we decided to pop in and met Eduardo who seemed to be very straightforward and polite when we were inquiring about down sizing my gold band. The initial size of the ring was 7.02 and we wanted to get it downsized to 6.5 During our visit, he took the size of my ring and had me fill out some information so that he could contact me when the ring would be ready. Eduardo stated that since the drop off was Monday the 14th he would have it done no later than Wednesday the 16th, no pricing was stated by word of mouth or even written on the slip that my ring was placed into. Upon picking up my engagement ring, we said our thank you's and Eduardo said somewhat awkwardly "oh, who's going to pay for the service?" My fiancé and I looked confused so he followed up by saying he doesn't work for free. Very shoddy. Now I'm not one to make a fuss because I believe every vendors gotta make their money right, but usually the price of the gold is taken by the jeweler and calculated against what the labor was. We are very disappointed at the lack of communication when pricing for services, if we had known it would be $150 to downsize a simple gold band, we would have waited and taken my ring back to the original jewelers where we originally bought it. I think the salt in the wound is after taking a closer inspection of the ring, you can definitely tell where Eduardo took apart and soldered back together the ring as there are scuff marks along the bandyou would think for $150 I would get quality work, but this is just another Monterey shop trying to get money off of tourists.

Wonderful work I took a diamond & gold bracelet to get repaired and they estimated the time to be a…read morefew weeks but instead I get a miraculous call 2 to 3 days after saying that my bracelet was ready would recommend. great job and even better service the service was faster than the speed of light

Our family has done business here for many years. They sell many unique and interesting pieces of…read morejewelry and the owner and staff here are extremely knowledgable about gems, gold--I've had many questions answered here about whether something is authentic or not. They create jewelry--they restored a ring my mother wore and enlarged it so I could wear it, and they helped me order and design 2 22 K rings that I want to leave as legacy gifts for some family members. It is a one of a kind store and you can't beat the customer service here.