I took in an old key wind lever set railroad watch that hadn't run in years . He opened it up and…read moresaid the main spring was broken. He gave me a price and I left it. When I went to pick it up he said there were no parts available and didn't charge for the evaluation.

Professional service and reasonable pricing. The atmosphere is charming and the gentleman who works…read morehere is very considerate.

Jim is an excellent clocksmith who took care of our beautiful coo coo clock by Hones. Our clock had…read morea problem at every 30 minutes it would coo coo forever and would not stop. Jim was able to take the whole mechanical workings of the clock and make the adjustment. I also asked him to do a tune up and he went thru and oiled all the parts needed. Guaranteed work which gives me a piece of mind. I'm very pleased to have met him, his wife and all his friendly pets! Awesome workshop full of antique clocks....A+ service and experience. Thank you so much!

Jim is the ultimate cuckoo clock whisperer. No job too small for Jim. His turnaround time on…read morecomplete restoration is very reasonable. He will not release a restored clock until it has passed his rigorous testing. Highly recommended.

We have been customers of Mark and Isauro for a number of years and are thrilled with the beautiful…read morejewelry designs and customer service that we have been provided. Isauro carefully listened to my concept for a wedding band and created the most perfect and exquisite piece! They have since design a number of other unique and beautiful pieces. Aside from being fabulous jewelry designers that are also community mind and always support my favorite charity, Siena House Maternity Home! If you are looking for a stellar designer who will treat you special, you have found the right place! Ranell in La Selva Beach

Went in to have my Jewelry analyzed and see how much it could be worth. Needless to say, they were…read moreno help at all. All they told me was that my things were real gold and real diamonds, but that they couldn't take it since the quality wasn't the best. So then, I said "thank you! I understand but what would you guys price this since everything is real and not lab grown" and they said "we don't know" how are you guys a jeweler and don't even know the value of gold and diamonds? Anyways, please go somewhere else very unprofessional and seems like they don't know the value of things since they could not even give me an estimate of what it would could be worth.

I appreciate the service including standing by the one-year warranty on the battery on my watch. In…read moreand out for me.

I came in to get new batteries for two watches after my hair appointment next door. Such a…read moreconvenient location. Michael was super friendly and professional. Price was reasonable and clearly listed on their price list. Michael helped a few other customers while I was there, and I witnessed how knowledgeable and courteous he was. He really knew his crafts well. Service was efficient, and Michael even put my watches in a nice pouch. They provided 1-year warranty for batteries. He mentioned that even if we lost the receipt, they would still honor the warranty because they put dates on the batteries. How smart! I had been here years ago and didn't think twice about coming back. It's just that I hadn't wear watches that need batteries for a long time. Will be back again for sure, though.

I brought in cases of vintage jewelry, and got great advice on how to price the items they were…read morenot interested in purchasing. They also purchased some of the gold and turquoise jewelry I had. Jojo is fun to work with, and it was fun to hang out and look at what they have on display as well.

I came to Treasures to fix my Mother's ring that was passed down to me. A while back I originally…read moretook the ring to a "Scotts Valley Jeweler"... I won't name names (hint, hint), and I wanted them to just size the ring to my finger. It had to be sized up a bit. When I picked up the ring the gold band was stretched thin into an oval shape which flopped around on my finger. I pointed this out and they said they didn't see anything wrong with it. When I came into Treasures I was greeted by a very sweet and kind woman and then met her daughter and her husband. It was so nice to get that warm family feeling like they were going to make everything right that the other jeweler had ruined. Sure enough they did just that. The ring was brought back to life and made very strong and expertly crafted. I also had them do tipping to my Moms wedding bands. Tipping is when they build back up the prongs holding stones in a band. Both rings look fabulous and I'll definitely come back to have them set more of my loose stones in the future.

Such an amazing experience working with Shelly! She created a custom ring for us that truly brought…read moremy vision to life while also making the whole process feel collaborative and fun. My husband and I originally found her on Google and went in just to try on wedding bands. She was so kind and never pushy, which we both really appreciated. We ended up upgrading my ring instead, and she helped us customize every detail together. We designed it with an 18k gold band and platinum prongs to hold the diamond, and it turned out even better than we imagined. It's completely unique and so well made. Shelly was incredibly easy to work with throughout the entire process, and we genuinely don't see ourselves going to anyone else in the future. Highly recommend her if you're looking for something custom and high quality!

Shelly is warm and personable. She had a large repertoire of skillsets to help characterize and…read moredetermine the constitution of jewelry passed down from generations. But it's her kind nature that helps people have closure, more than letting go of pieces that no longer have a place in our lives. It's a pleasure to meet her!

This review is long overdue (and also very long), but now it spans 5 years and a couple different…read moreprojects that make William Greene a big part of my family's story. My grandmother had a few pieces of vintage jewelry that over the years my mother had pulled from to make other pieces (matching necklaces for my sisters and me, etc.). She wanted as many family members as possible to have a part of this sentimental jewelry. After her passing, it was up to me to make sure her wishes were met that each of my nieces receive an item made from a pendant of my grandmother's. It seemed important to have the right jeweler for this special project, and it only took a few minutes with William Greene to know we'd found the right people. Not only did he light up when he heard about the project, but he shared that he had inherited this business from his father and it was in his blood to make sentimental jewelry from heirloom items. Over the course of a few months, William and his wife created some beautiful designs that allowed my nieces to have unique pieces from the same pendant. It was such a moving way to honor my mother, and felt so good that they seemed invested in the project too. The four rings, and a drop necklace were all perfect and my nieces were so moved to receive them. William also restored and resized a ring of my grandmother's that I'm now able to wear. Fast forward a few years when my husband was getting ready to propose. When he learned that I was in possession of my mother's wedding ring and would like to have it reset as my own, he knew immediately whom to work with. He remembered a conversation from an early date about my meeting with William, who made a hard time mourning my mother a little lighter by his excitement to create such special pieces. He knew that William should be the one to make yet another precious item, the one I'll wear the rest of our lives. When my husband reached out to William and his wife, they remembered me and the past project. They were so happy to work with him on this next big item, and they even were able to work with him remotely, making sure that the ring was shipped with insurance. I love my ring, and I love that William and his wife were able to be such a part of my family's story, spreading that beautiful legacy of heirlooms to new generations. Our one minor note on both the projects would be that the communication on progress could've been a bit more consistent. However, the stunning finished products and the feeling behind the work far outweighs any minor delays in communication.

William Greene Fine Jewlers in Scotts Valley provided an outstanding experience. I walked in…read morewithout an appointment needing my watch refitted after a link came loose, and they welcomed me immediately. Not only did they quickly and expertly reattach the spring and adjust the fit, but they also carefully inspected the piece for scratches. I was so relieved they hadn't found any. What truly made the difference was their kindness and patience. They made me feel completely at ease, never judgmental, and genuinely cared about my experience. The friendly atmosphere, even down to the shop's sweet pup, helped calm my nerves after a stressful moment. Highly recommend this jeweler for both expert craftsmanship and truly heartfelt service. I'm so grateful, thank you!

Worse jewelry store they tell you you have to pay $10 to take out of the store .it once you give…read moreyour payment they don't charge you extra taxes my first payment should be 255. First thing I asked them are they gonna charge me extra for taxes and they told me no you pay $255 that's all you gonna pay once I give my first payment they charging me 295 with Texas so they charge me $40 extra for taxes the store is totally a scam

I got the best jewelry in town for the best price and I got my free gift I want to give a special…read morethank you to Chris and Kathy for helping me pick the most beautiful set

My partner's mother gave him one of her rings to give to me as a promise ring and told him he could…read moreeither give it to me as is or have it redesigned. Because the ring carries a lot of sentimental value, we wanted to find a jeweler who would respect its meaning while helping us make a few changes. After doing research on jewelers who specialize in custom work, we decided to visit Dynasty Jewelers based on the consistently great reviews for Jorge and his son, Steven, and I'm so glad we did. From our initial meeting, Jorge was incredibly welcoming and genuinely eager to help. My partner showed him photos of design ideas for resizing and updating the ring, and Jorge gave honest, thoughtful feedback about what would ultimately look best while still preserving the original character of the piece. I emphasized my desire to make minimal changes in order to maintain its sentimental value, and Jorge completely understood that. The ring was ready within a week. When we picked it up, Jorge wasn't there, but Steven helped us and was just as wonderful. Even though Jorge was the one we had initially spoken with, Steven knew every detail of the changes that were made and explained the design choices and care instructions thoroughly. It really showed how much care and communication goes into their work as a family business. While we were there, I also brought in several pieces of jewelry I was considering selling. Instead of trying to buy them on the spot, Steven gave me honest advice on the best way to sell them in order to get the most value. I really appreciated that -- at no point did either Jorge or Steven try to simply win our business. They genuinely seemed focused on helping us make the best decisions. In the end, the ring turned out exactly how we envisioned it. It's beautiful, meaningful, and something I'll cherish forever. They also told us we could bring the ring back for cleaning, which we really appreciated. I highly recommend Dynasty Jewelers to anyone looking for honest guidance, quality craftsmanship, and people who truly care about their customers and the stories behind their jewelry.

Thank you to the team for assisting with replacing my husbands wedding ring. He needed a larger…read moresize and they no longer carried the style he originally had so they kindly provided other options. We live out of Hollister so just stopping in the store isn't the easiest, so they sent us photos of the other options. Then once we chose it they mailed the ring out to us and it arrived within a couple of days. Thank you to the Dynasty Jewelry team for taking care of us with excellent care.

Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 ©…read moreCalling in all SF Bay Area fine jewelry connoisseurs! Smythe & Cross moved couple blocks down the street from 350 Main to 231 Main into a beautiful, airy, new showroom! Classic high end jewelry, showcased in the beautiful space. Contemporary design, fantastic showcases, superior to the old school countertop style displays, by far. Folks you're gonna hear it from me: nowhere else will you find the most trustworthy, knowledgeable, and friendly staff! Most importantly, the exceptional jewelry selection you'll see only at Smythe & Cross! Tantalizing diamonds and precious gemstones in phenomenal settings found only at Smythe & Cross. The impeccable taste of the store owner, Khatchig, will guide you without fail. Professionalism at its best. Never overbearing and always a solid advice. Does everyone get a VIP treatment here, or is it just me? I'm laughing and I must admit, I feel here super comfortable, and something tells me that you will, too. I brought my business to Smythe & Cross for 11 years, thus far. Getting a fine gift of high end jewelry from Khatchig's store is a pleasure in itself. You will discover exquisite designs that mix optimism and exuberance to make you appreciate classics as well as fancy styles alike! If you know exactly what you're looking for, and Khatchig doesn't have it in stock, he'll find it for you. If you have a vague idea yet not very knowledgeable in the caveats of finding the right piece, talk to Darren or Pamela, make your wishes known, and let them show you what they can do. You'll be happy, I promise you. Diamonds and buttery 18K yellow gold, go hand in hand with sparkling fiery champagne! Let's pop a bottle and celebrate! *Shine bright like a diamond Find light in the beautiful sea I choose to be happy You and I, you and I We're like diamonds in the sky *Follow her down to a bridge by a fountain Where rocking horse people eat marshmallow pies Everyone smiles as you drift past the flowers That grow so incredibly high Lucy In The Sky With Diamonds! A girl with kaleidoscope eyes! [ update Review so count remains #716 posted with 8 pictures on Aug 2, 2022 ] Khatchig is the kindest man I know! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Impeccable new showroom! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 A few selections @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Come on over! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22

Excellent service and experience. I brought my Burberry watch to have the batteries serviced and…read morewhen my boyfriend went to pick it up their credit card machine was down and they just told him it was on the house.