Terrible experience - stay away! Our project was in Newport Beach (my mother-in-laws house) If I could give zero stars, I would. The Folding Door Store completely botched our order, which caused major delays to our construction project. They initially ordered the wrong door, and when they realized their mistake, they lied to us and claimed they had ordered a replacement. Two months later, when we expected delivery, we found out they hadn't ordered it at all. Then they tried to blame it on a manufacturing issue, which we confirmed wasn't true. Brad and Mike were rude, difficult to work with, and nearly impossible to get a hold of. While they eventually admitted their mistake, they never apologized and acted like they were doing us a favor by fixing their own mess. To top it off, they tried to charge us extra for reinstalling the replacement! Save yourself the headache and avoid this company at all costs. Absolutely terrible customer service and a nightmare to deal with. In response to Brad's comment below. This is another example of the Folding Door Store twisting the story instead of accepting responsibility for their mistake. I was the first person who spoke to Mike after the wrong door was delivered. Mike said they put in in another order and also acted as it was somehow our fault for the wrong door being delivered and was not going to pay for the cost to reinstall until we pushed really hard. I took so long for review because I do not go around writing reviews. I am not sure why it matters if I write a review now or two months ago. I am writing this because your service was especially poor and I felt it deserved a review but I did not have the time to sit down to write a review until now. There is no confusion on our end just an inability by your company to perform a simple task and then when you messed up, you dragged your feet and did not claim any responsibility until we pushed you. read more

Worked with Brad and Robert, they totally changed the backyard with 2 sets of folding doors. Also did some other work in the house. Awesome team, really glad I chose The Folding Door Store read more

Worst customer service ever. Screen door cable/mesh is broken. Tried calling for three weeks to figure out if it was under some kind of warranty or how to get it fixed. Michael avoided my phone calls and blamed the service department on not following up. Then asked me if I'm sure I would like the service department to contact me because I seem upset. WORST CUSTOMER SERVICE! read more

I hate to have to leave this review but you may want to get another company for your project. One with really good customer service and follow up after you have them install the doors they sell you. Our bi-fold doors had no problem at first, but now have an internal bolt locking mechanism failing. I called and emailed them to have someone come out and fix it. After 5 weeks of frustration from them, I was told they don't sell those doors anymore so I was handed off to the manufacture out of Ventura. They are sending someone out to fix them. This company suggested and sold me doors and then less than two years later drops that company and any customer service to the client they sold them to. Bad Business and bad customer service. Never again will I use them or refer them to anyone. read more

Smooth sales process but beware of warranty support. I've been calling every couple weeks about a warranty request for a broken latchbolt since early October. It's now January and the manufacturer has no record of the Folding Door Store actually submitting a claim despite repeatedly being told otherwise by the folding door store. Sick and tired of the back and forth. read more

I couldn't recommend them more. The sales staff was responsive and took time to answer all our questions. The pricing was also competitive given the quality of the materials. They seem to have doors for whatever your budget is. When it came to the installation, it took a bit longer than we expected but we didn't mind given their attention to detail. Every day when they were done, the crew left the space in the same condition as when they started the project. The quality of the work in the end was exceptional. They communicated throughout the entire project and were very easy to get a hold of. We had a couple minor technical issues that they came and fixed right away. The doors totally transformed our living room. read more

The best service and product. I highly recommend the folding door company. There were efficient and kind and the doors are stunning and have added so much value to my home. Class and elegance. Brad and Mike are exceptional humans and really care about the work they do. read more

Omg the product here is so perfect for whatever your budget and needs! All the doors are so pretty I had a really tough time picking out what we wanted to go onto our lakeview patio. We ended up going with the black Centor 6 panel and we get the best views now and our guests are so blown away by the ease of operation. Can't go wrong with The Folding Door Store! read more

The gal at the front desk is very nice. Mark was very knowledgeable and helpful with his product line. Great customer service!

If a company can't even keep a simple sales-call appointment, how can they be trusted to install a window that costs over 10k? Economy must be good to waste away sales opportunities... read more

Working with Brad has been a breath of fresh air. His business is super organized and well staffed. He personally follows up on jobs and does site visits even though he is the owner. His showroom is great to demo his products. They actually down sold me on my folding door system and took a great amount of care in answering all of my questions. It is just a joke where Y ell.p blocks his good feedback and then shows posts from trolls who want a screen door from a company that specializes in $30,000-$500,000+ custom jobs and then takes the time to slam someone with a great business?! My job is a tough one as the pool excavation is literally 10" or so from the door footings.. eek. Really neat design and it will look great.. but they literally have to build a false floor over a pool shell to set their steel beam. The engineer was great, city a pain in the ass of course. Where can I leave a review for that? Ha. I will post pictures and revise the review when done. We are super excited about continuing to work with the team at the Folding Door Store. A+ read more

We bought a foulding door last year, they were very nice, price was great and installation was quick and easy.. Last night I was trying to open the the door and had an issue with the hardware I called Brad this morning and complained, two hours later he came to my house and fixed that with no charge! This is customer service to me! This is how you measure if a company is a good fit for you or not. Thank you guys! read more

Looking to replace our French doors we went to the folding door store. We were helped by Kim and then the owner, Brad came out. We liked what he had to say but when I've called the store the following week and left 3 different messages for Brad with never a callback. Some of the worst customer service, especially by an owner. We were ready to do business but it's hard when the business doesn't care Too many other businesses out there who do care so call someone other than Folding Door Store read more

We bought folding doors as well as a sliding door, Centor... It has been 2 years now and the sllider has never worked properly. If the sun shines on it, the door swells and it barely opens. We hear " The engineers are working on it " !! They have done minor adjustments on the door, but none of it has worked after more than 2 years. We paid Thousands for the slider, it goes out side to our patio and pool and if the sun is shining on it we cant go out ... Does anyone have this issue with their Centor sliding door???? read more

Brad Kinder and his team added a whole new dimension to my home with a beautiful and functioning set of folding doors. They were professional, quick and reasonable. I recommend them highly. Ross Aimer San Clemente read more

I was looking for bi-folding doors, and they were the first store I went to. My advice is shop around. Specifically for the installation cost. I found all of the people I dealt with unprofessional, & unorganized. Insist on line by line written quote, and definitely shop around. I saved several thousand of dollars on installation costs. read more

If you're in Southern California and need top quality folding doors for access to exterior spaces, this is the go to company in Orange County. They are a top of the line folding door design and installation contractor. We've had our house in Irvine transformed from an old fashioned, ho-hum dwelling into a modern, open-space entertainment optimized home thanks to twin, glass and pine folding doors done with perfection by these folks!! Recommended with out reservation!! read more

We had the most amazing service with the folding door store! We highly recommend them! We purchased 3 sets of huge bi fold doors and we couldn't be happier from start to finish with the service we received from them. If i could give them 10 stars i would. The follow through before during during and after the purchase process was flawless. Great company! read more

These guys did a great job with my beautiful new folding doors! Price was extremely affordable compared to other companies. Communication was awesome, even after installation and final payment. I had a little issue with the door not locking correctly and they came back out to take care of it right away. Highly recommend! read more

We love our new door! Excellent quality and value. Paul and Brad took care of us from the initial quote through the completion of the job. We had a small discrepancy with the initial install. I contacted Paul and Brad and they went above and beyond to resolve the problem with my satisfaction in mind. I would happily use them for any future jobs. read more

Great guys at the Folding Door Store good job opening up the back of my house and installing the doors where we just had windows(best thing I ever did) clean neat and fast. Great job Brad! read more

Rude old lady with short hair. Treated us like idiots. Talked in lingo that you couldn't understand. She was very cynical and we left. We felt she treated us rudely as we are foreigners. We will go elsewhere to spend our 20K on a folding door. We went to Cornerstone Opening in Dana Point great company they explained everything and the install was perfect. read more

They replaced our two old french doors with a beautiful folding door. Brad the owner came out explained the project and gave us an estimate. He was very knowledgeable. The scheduling took a while but once scheduled Robert his team arrived on time and did a great job from start to finish. We are very pleased with the service and the finished product. read more

I am very pleased with the attention and service I received from the Folding Door Store. From our first visit to the store dealing where we were helped by Kim; the personal attention and help I received from our salesman, John; through the completion of the job and contacts with the owner, Brad, everyone was helpful, considerate and willing to work with me and my schedule. I would definitely recommend The Folding Door Store to anyone looking for new windows for their home. read more

Brad delivered everything as promised, on time. Good business. Pricing was fair as well. Will recommend.