Junior & Kyle are knowledgeable, honest, prompt, and do impeccable work. Junior diagnosed a…read moredangerous condition we had in a chimney in a rental property, offered two solutions with written quotation. When we decided what we wanted to do, he and Kyle returned as promised, on time, and completed our project exactly as proposed and at the exact price they quoted. No hassles, no surprises! If you're located in their service area and need a chimney sweep, look no further than A Triad Chimney Sweep! Bob, State Road

From the owner: A Triad Chimney Sweep is a family owned business. We are fully insured and certified by the chimney…read moresafety institute of America. We offer Chimney cleanings, Chimney inspections, Chimney repair and restoration, Chimney re-lining, Fireplace and wood stove installations, Dryer vent cleanings.

I hired Soot Busters to install a wood stove in our basement. It turned out to be a much more…read morecomplicated job than initially thought. Ferdinand, the owner, had to remove the old terra cotta lining, about 40 feet. Ferdinand was always in a good mood, and a pleasure to have in our home. Even though the job was harder than expected and took some extra time Ferdinand never changed his price, and probably lost money doing the job. He was always very professional and did a great job for us. I highly recommend Soot Busters.

Very poor customer service. Never showed up for a scheduled service last fall. Tried to schedule…read morethis week and had an appointment scheduled for Friday at 3:15. At 3:30 he was not here and we tried calling and texting multiple times. At 4:30 he finally messaged me on Google Maps and said that he had rescheduled the service for today. I had never received any notification of the appt being rescheduled, but we went on ahead and scheduled for Saturday at 3:15. At 1:15 he texted me and said it was too windy. He said if if the winds didn't die down he was going to have to reschedule. Never contacted me back to let me know. By 2:30 there was virtually no wind. When 3:30 came and he didn't show up we called him and he said he had already let me know he couldn't come because of the wind (which was nonexistent at this point). He never once apologized or tried to make things right. He seems to be very flaky and so far we have been unsuccessful in even getting him to show up for one single appointment. I'm not sure how someone with such poor reliability and customer service can run a business. But I do know that we will not ever attempt to use this company's services in the future. Nor will we recommend them. This whole experience has been extremely frustrating.

Worst business owner I have ever dealt with. Sloppy work and over priced. Shows up late and takes…read moredays to finish a job that takes a few hours. I think you have the wrong person. My name is not Brooke?

I have left messages from them to call me and set up a time when they could do my furnes chimney…read morebut they will not call back

Nic came out and gave me quote and fixed brick on chimney! quick, nice, and pleasant. Thank you,…read moreNic!

Could not give a detailed estimate for services , as if hiding something . not responding back when…read morequestioned, not giving written warranty or contract,but taking security deposit.

We've had the Brick Doctor do multiple jobs over the years: a stone retaining wall, a flagstone…read morepath, foundation work, drainage work. He's the most honest, detail-oriented stone/brick mason we've ever encountered. He always does a perfect job, exactly as you asked and stands behind his work. He's the best by far. We highly recommend him and would not use anyone else.

He said he would try to come out on 10/11/26. No call, no show, just nothing…read more On 10/13/26 he sends text asking for email so he can send estimate. I respond he wasn't here. He said he came out today and bees will have to be removed and it would be $1,800.00. I again tell him he wasn't here unless he jumped my gate or fence. Not very professional!

I am here to say James is still doing a great job. He inspected our chimney and fireplace and gave…read moreus a straight up assessment of their condition. He called ahead to let us know when he would arrive and gave us an overview of what he would be doing. Very professional and honest. We will use him again.

We had James over to inspect our chimney and insert when we bought our house in Statesville. He…read morecalled before coming as a reminder and was on time. James did a very thorough inspection of the system top to bottom and fully advised us of its condition and although he said that it was ready to go he made some longer term recommendations that we should deal with next year when we get ready for the new cold weather. I feel that James did an excellent job and I will hire him back for future work and advice. Also he came expecting to clean the system and said that it didn't need it so we were happy with only being charged for the inspection which was very honest and reasonable.

We got John to inspect our chimney and determine its safety for use. He recommended cleaning, which…read morewe had him do. He apparently has many years of experience dealing with chimneys and also installs flues and chimney caps, as well as rebuilds chimneys with weak mortar. He did not discuss politics with us, however it would not have offended me if he had. I don't care where he gets his news from. I just want my chimney to be safe.

I have used John Budd for almost 20 years to clean our chimney after a previous company…read moredisconnected the inner tubing when cleaning our chimney. John has always been courteous, dependable and reasonable in price. I would highly recommend his service to anyone.

I'm really surprised to see the ratings on this page! We haven't had our chimney cleaned since we…read morebought our house two years ago (and who knows how long it had been since it was last cleaned) so I called Top Hat who was recommended by a friend. The guys were on time, respectful, clean, and QUICK! I would recommend them for sure!

Hired to clean my chimney. total rush to finish the job and get out. now I have a real chimney…read moreexpert doing the job. all Top Hat did was brush it and get the easily cleaned loose stuff and move on next job fast as they could. The new guy has remover 4x the creasote Top Hat did. cleaned it with a chain rod because the build up was so bad. I would never use Top Hat again.

Amazing company Bryce provided excellent service…read more Great value for the services provided

I want to share my experience with Carolina Ductmasters so others can make informed decisions…read more After their work was completed, I later discovered that ductwork in my attic had been left disconnected. Over time, this may have allowed fiberglass insulation to be pulled into the system and circulate through my home. During this period, members of my household experienced skin irritation and breathing discomfort, which led us to investigate further and pursue repairs. The extent of the issue was not immediately apparent. When I raised concerns, communication was limited. The work appeared incomplete, and some equipment was left behind. Although I was told the entire system had been cleaned, the main trunk line did not appear to have been accessed. Management indicated that the issues would be addressed and mentioned possible refunds for service and replacement of some affected items, but these were not ultimately provided. I also requested proof of liability insurance, but it was not provided to me. Recommendations for others: * Verify liability insurance before hiring * Consider monitoring attic work when possible * Ask for clear explanations of what areas will be cleaned or serviced. This review reflects my personal experience and observations and is shared so others can be aware of potential concerns when hiring.