I would highly recommend Pilot Air for any of your service needs! John went to extra lengths to…read moremake sure we were taken care of. He had me, the customer in mind when quoting us a unit. I really appreciate that he didn't want to talk budget until time to talk quotes and pricing. This allowed him to build proper quotes without blowing the budget on purpose. He fixed my unit and plugged the thermostat back in that a previous company had unplugged intentionally trying to make a sale. He informed me that we now had emergency heat and it would be expensive to run but we needed it, knowing my house was 53 degrees. I cannot thank you enough for sending such a competent and caring person to our home.

Very prompt, courteous, professional response to my heat pump going out before vacation. Had a new…read moreunit installed within days. Thanks again!!!

Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

They are great! Had an A/C issue at the house and they showed up early, fixed it quickly, and even…read morechecked a few extra things. Great local business!!!

These guys are great. I rent a building for a business and…read morethe HVAC died. Even going through my landlord they were here same day AND had what was needed for the repair on their truck. Its nice and cool again. Great people too.

Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

We just had to get a whole new heat pump in the middle of a snowstorm. Thank you to Eanes Heating…read moreand Air for coming out even with several inches of snow in our yard and getting it done. They were great from start to finish. I would highly recommend them to everyone.

0 Stars!!!!…read more Dishonest Pricing & No Service for $89 "Diagnostic" Date of Experience: October 12, 2025 Service Requested: Electrical Diagnostic I am writing this negative review due to misleading pricing and a complete lack of service from Eanes Heating Cooling Plumbing and Electrical. I called on 10/8/25, requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the LG manufacturer. I was quoted the price of $89 for the diagnostic--a price confirmed twice. The technician, "Chris," arrived on 10/12/25 (after a reschedule). Without touching or testing anything, he immediately demanded an additional $200 fee, claiming the initial $89 only covered his trip and not the actual diagnostic--a clear bait-and-switch. I requested he at least document the outlet's wattage on the receipt so I could relay the information to LG, but he failed to do so. I called customer support and was transferred to "Kayla" in dispatch, who confirmed the potential for a $200 detailed diagnostic fee but could not logically explain how it was determined without the technician inspecting the unit. When I questioned this, she became unhelpful, displayed an attitude, and simply stated she could call the technician and cancel the job. He was already on site. I paid $89 for absolutely no electrical service or useful information. This company is dishonest about its upfront pricing. Do not use Eanes.

Techs Marcos and Stephen came out April 6 to install new HVAC unit. Work was completed thoroughly…read moreand flawlessly. All questions were answered. Both men were very professional and polite. Their clean-up was amazing: all I had to do was move things back to original location. This was the first time I replaced an HVAC system : great outcome!

We have used Gwyn for years with no complaints. Our house is over 90 years old so it made sense to…read moreset up a service contract with them and we have been very pleased. They are always professional and pleasant to work with and the technicians are knowledgeable, helpful, and personable. Highly recommend.

I would give less stars if i could. We called Jay's Heating and Air for a failing ac unit. On…read more4/3/26, a service technician came out. He seemed like a very nice and knowledgeable young man. He diagnosed our system with a bad air compressor. With our system being 21 years old, it wad recommended that we replace the unit. Our current air handler will not be compatible with a new system, so that would have to be replaced as well. Once the technician had completed his inspection, he told us that he plugged the system in backwards so that it would not cause any electrical issues. Noting, we had our breaker turned off since we called on 4/2/26. We took the recommendations of replacing the unit and had a sales rep come out on 4/7/26. He was very nice young man as well. He asked me a few questions about rating the most important things in a unit. He also asked what our monthly budget. He said that was very doable. I didn't find this an issue until after he quoted us 4 units all exceeding my expected budget in mind. He checked the thermostat (which had been working so we could keep track of the temp in the house); he then proceeded to scan the rooms of the house with his tablet to see how much air/heat each room needed to cool/heat. Afterwards, he went to the crawl space to check out the air handler and the outdoor unit. Up to this point I had been the only one at home. Once he was ready to give us his quotes, Marty was 15 minutes from being home. He politely waited until he got home to proceed with the quotes he had put together. He gave us the tablet to look at 4 quotes he put together, "Here's your overall price and the monthly payment you'll pay over 15 years." This young man did not even go over anything in the quote and expected us to just go with it. Marty proceeded to tell him that would be getting a second opinion before making any moves forward. (We have been burned in the past by going with the first option.) He pushed back, which I expected. Marty made clear he wasn't purchasing same day. We then got told we needed to sign a paper that said "I decline the 15 year warranty." After asking why that it needed to be signed he said that it was a 1 day offer. I politely signed and moved on. He then went out to his car and when he returned, he returned with a paper of 28 questions asking us why we wanted another quote. He asked, "You only want a second quote if you don't like or trust me, my equipment, or the price. Which is it?" Marty responded as politely as he could at that point he was ready for him to leave. Marty told him "There was nothing that could make him buy today and he was getting another quote. It would be dumb for me not to." He then proceeded to "get a text" from his "boss" saying they could take off an extra $800 from the price. We told him, "No, we are not buying today." The rest of the day is normal. Once the evening came, it was getting cold outside and the house was cooling down. My thermostat had been turned off, which I found odd because it had been working fine until he left. After seeking another professional, we found out that indeed our emergency heat strips would work with a failed compressor. Jay's knowingly disengaged our thermostat and emergency heat strips. This left us without heat overnight when it was very cold for several nights. They knowingly put my family in an unsafe position to try to make a sales hoping we would call them back when it got freezing cold.

40k for falling conduit and exposed electrical wires outside. Also 40k for 2 failed county…read moreinspections. DONT WASTE YOUR MONEY ON THIS COMPANY. to be a member id have to pay almost 1600 and if I wanted air quality filters for 6 heads, it would cost an additional 7k. I have inspection reports and photos. I hope this post directs you elsewhere. 3 stars on here, but almost 5 on Google? ​​

My ac has not been working and I have a young child with asthma and other health problems so with…read morethe temperatures being in the high 90s, this was not only uncomfortable in my home...it also posed great danger to my 2 year old child. I trusted this company to help me with honesty and integrity to make my home comfortable and safe for my family as they assured me they would do. After assessment of my system I was told it would cost 4000 dollars to repair. I am a single father with limited funds so I got a second opinion and was told that this company was not honest about the gravity of my system failure and the price was not an accurate and fair price for the actual problem. I was able to have this repaired by a HVAC contractor who wishes to not be named for less than 500 dollars.

Never trust these people.. They are either incompetent or after your cash. I bought a house in the…read morewinter, HCAV went out as the summer came on. These folks came out because they are the only people that my home warranty would use. Told me I was going to have to replace the ENTIRE UNIT (roughly six thousand dollars). Got a second opinion, turns out someone had simply put the wrong type of freon in the unit. Got it fixed for ~$400 including labor. Long story short, DONT USE THESE PEOPLE, THEY WILL SCREW YOU.

Brawley Mechanical replaced a 20-yr old heating and air conditioning system in our home in…read moreAdvance/Bermuda Run. We first got estimates from 3 companies and for different brands. Brawley's estimate was by far the easiest to understand and their prices were very competitive. They were honest in their recommendations and didn't try to upsell us. Once we made a decision they acted very quickly. They got here when they said they would. They were professional, respectful, and did an outstanding job! We are completely satisfied and highly recommend them!

Sam recently installed new HVAC systems in our home. We had all AC and heat pump/furnace units…read morereplaced. After doing much research and getting quotes from 5 other businesses Sam was the most reasonable and fair for our needs. Other companies offered all the "bells and whistles"10 yr warranties but honestly if you are installing new efficient units you should not need to pay for warranty on units that in all probability won't breakdown within 10 years. Sam was prompt at answering our questions and worked with us to get us the right systems for our home. He installed everything in 2 days and was very neat and respectful of our home and property. The county inspector even commented on what a clean and neat install he did. The big name companies are not always the best to go with as far as bang for your buck. We highly recommend Sam Brawley for your HVAC needs. We live in Clemmons NC.