I have been a maintenance customer for almost 5 years. While they came out and cleaned the system, they always took the opportunity to try to sell me something. Recently, I had a technician out on a Sunday because my system wasn't cooling. He informed me that the compressor was "shot" and that I needed a new one. He followed up the next day with an almost $6000 quote for the compressor. I asked him for the part number. The part is 1500-1800 online. Aspire wanted to charge me $4000 for installation and refrigerant. I did ask them to send a comfort consultant to give me a price on a new unit so that I could weigh my options which they did with urgency. I had a second opinion on the compressor from another company. That technician showed me where there is nothing wrong with the compressor. It needed some refrigerant. Aspire is either incompetent with the repair or they were jacking the price up in order to sell me a new unit. I do not recommend this company. read more

I absolutely recommend not getting this company to install any units in home! Pay high dollar and after right a year of installation it has had multiple services calls leaking Freon. Two lbs and not draining on the outside! I regret picking them! Please read reviews before selecting company! They talk a good talk but don't stand behind work and want to charge a significant amount to come out to repair. They are absolutely horrible! 1.5 years since installation and it messed right after the first year within days! Then has had different services calls out the first time we called them out and it was expensive bill that I told them not to repair. They charge you the price of a warranty so before careful with your bill! I have finally found the best heating and air company that is family owned and been doing business for many years and passed down generation after generation! These are the fly by night ppl! You don't get quality service! If you don't mind a unit nickel and dime you to death after almost 10,000 install from them and then made mistake of calling them out the first time and it was expensive! It is crazy! I will not ever use them again! Lesson learned and word of mouth is the best! No recommendation here! read more

Jorge is the absolute BEST!! He extremely knowledge in explaining things in a way that I can understand. He's also very patient and extremely friendly. Jorge has service my AC unit twice and I'm overly impressed with the quality of service I have received with Aspire and people like Jorge are what makes Aspire so amazing!! I would never trust any other company to service my heating and cooling needs. read more

This team is spot on. It was wonderful have the gentleman take his time, and really explain what I needed. I'm going with them from here on out. They won't disappoint! read more

I made appointment for Aspire Heating and Cooling to come and check my furnace. At first they told me that the inspection would be free, then after making appointment they told me it would be $59. After waiting an hour for someone to show up, I called Aspire and they told me I never confirmed my appointment after making appointment???? I told them that no one told me that I had to confirm my appointment aftermakingmy appointment. She said that she was sorry and that the only thing is to reschedule. So I rescheduled for 2 weeks later and 3 days before appointment they called and canceled my appointment because I was out of their service area. Unbelievable!!!! read more

Heat went out today,, day after Christmas and 54 degrees in house. They responded immediately and was at hose in 30 mins. Fixed in less than 30. Absolutely 5 star for honesty and professionalism. read more

I have mixed feelings about this company. I contacted them just to do a check up of my ac. I wasn't having any issues with it but I just wanted to make sure it was working as efficiently as possible. They came out , took some things apart, and said it was working great but kept suggesting I get a new thermostat . (That's where they make most of their money) . I said I don't need one as mine is working fine. So I paid them the service fee and they left . Here's where things feel a little off- Coincidentally(?) three weeks later, my unit started making this god awful screeching sound that it had never made before, I called them to come back out and they said I needed a new thermostat so I agreed . It just seems so suspicious that it was working fine for years and two weeks after they come to check it out, it stops and I need a new thermostat. They also incorrectly removed and damaged a sentimental wall fixture in order to instal the new thermostat, and just left it broken on the table for me to come home to . So use your judgment based on my experience . I probably will not go through them again. read more

I was very pleased with the quick diagnosis of my furnace problem, a broken wire in the thermostat, which was causing only cool air to be blown. Matt rapidly made the repair and showed me his work. He was extremely knowledgeable and professional. I'll call them again should I ever have an HVAC issue. read more

They came out late at night to fix our air conditioner, and didn't charge us any extra for the after-hours service. Increasingly, such companies hire people who barely speak any English, but this wasn't the case with Aspire. Their rates are reasonable, and we will call again next time we have heating or cooling problems. read more

My home warranty company American Home Shield (AHS) assigned Aspire to come and repair my air handler's condensate pump that was leaking water. The service tech came out and made the repair on Tuesday 8/18/20. He said the condensate pumps line was clogged up and he had to unstop the clog and cut out a part of it and It was fixed. The pump started leaking again on Thursday 8/20/20 and I called AHS to tell them that this was happening again and to send them back out. Aspire called me and said that they could not come back out until Monday evening, but they will put me on the fill in sheet if someone cancels. I told them that I need it sooner that it was leaking water all in the floor again in the basement and that they were just out, and they did not fix it. They then responded that this was all they could do. I then emailed the owner of the company Bob Lauwers to see if he could assist me in getting one of his techs out sooner or even come by when they were finishing up a call. Here is his response. On Thu, Aug 20, 2020 at 7:05 PM Bob Lauwers bob@aspireheatingcooling.com wrote: Couple of thoughts. Turn the system off, that will stop the production of condensation and possible damage and call American Home Shield for a vender transfer whom can service your location quicker. Bob Lauwers Aspire HVAC 336-936-9111 Then today I get an email and phone call from AHS stating that my service had been handed off to another company for service. That Aspire refused to come back and service my unit that I was too difficult to work with. I can't believe that they did this and all I did was ask Bob if he could help me out in this situation! read more

My home warranty company sent Aspire out to fix my air conditioner. The experience was excellent from the moment they contacted me about the problem I was having to the completion of the job. I cannot put into words the level of courtesy, care, concern, politeness and efficiency. Everyone involved was superb. I have recommended Aspire to several people and will continue to do so. This is what customer service and professionalism look like. I need to mention that they also went out of their way to accommodate my not so flexible schedule. Fabulous company. I highly recommend them. I would like to add that my system is running better than it has since I have owned my home. read more

Getting charged over $84 for them to come out and tell me there was nothing they could do, I give them props for at least pretending they were doing something up in the attic where my system was. However they did not inform me there were things I had to do before they showed up, otherwise I might have had a diagnosis. So long story short, they got to walk around for 45 minutes and get there money. Funny story, called to cancel the reschedule and they miraculously were able to 'squeeze' me in the following day. Not interested. read more

Your service technician, Chris, came to my house to address an AC exchange coil problem. As in previous interactions with him, I found Chris to be exceedingly polite, courteous and, most importantly, extremely professional. He thoroughly analyzed and researched the situation and then designed a fix that appears to have solved the problem. The way he approaches a problem and interacts with the customer truly makes him an Aspire Heating & Cooling asset. I have total confidence in him and hope he answers all my service calls to you. read more