An embarrassment of a retail experience. The owner, older male, has the personality of a piece of white bread. He never sized our daughter. He simply looked at her foot. Looked at the current shoe was wearing and told us to get a size 7. We completely disagreed and he said "this is my store. I think I know." Sure enough. Our daughter wore her new Phibians, the first day the skin wore off of the instep of her left foot. We went to return them, and the same guy told me "I can give you half price since you did the "Buy 1 Get 1 Half Off" sale. In any other retail store, they refund based on the total price of the sale, and THEY USE MATH to determine the value based on the difference in price. I've never seen a place say "you only get half back because you took part in a BOGO half-off" promotion. The owner was relentlessly rude saying "well great. Shope there then. This is my store." I then went and returned the other pair we bought with them. His horrendous attitude, unwillingness to listen and do basic customer service cost his store $50. We want to support local businesses. But if it means supporting someone who is completely arrogant, disrespectful and inept, I'll go save money and get the shoes from a national retailer. ALSO: there is not posted retina policy anywhere to be found. read more