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    The Fireplace Guy

    3.4 (10 reviews)
    Closed 8:00 am - 6:00 pm

    Services - The Fireplace Guy

    Fireplace cleaning

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    10 years ago

    Excellent customer service and workmanship! Doug was great to work with. Would highly recommend The Fireplace Guy for fireplace work.

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    Diamond Heating/AirTemp Alaska

    Diamond Heating/AirTemp Alaska

    3.5
    (30 reviews)

    Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

    Sad experience with Dimond Heating as a new home owner. Lack of diagnostic skills and follow up on…read morecustomer care. Paid asked price and extra charge for the inspection to tackle the problem 2 technicitians were not able to figure out the issue with heating system in my new home. Money are gone, now loosing hot water /heat. Dimond heating failed to diagnose the issue in a first place, and asking more money for additional visits, even for the system replacement estimate. Called to notify a supervisor, have not received a supervisor call back. Feel deceived.

    The Fireplace Guy - fireplace - Updated August 2026

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