If I could give zero stars I would....I can't comment on the work done because he never showed…read moreup...this is the SECOND time I made an appointment and he was a no-show. Both times I called and left two messages, because sometimes things happen, I get it. But to not acknowledge you blew off a customer...not once...but twice...is unacceptable. I even asked him to call me back as I was willing to hear why he couldn't make it. Well...I have been fooled twice...there won't be another time...

Wow, I can't say enough good things about Doug, and I haven't even had work done yet. I had a few…read morequestions about my fireplace, and removing it, and without hesitation Doug was on the phone with me for over 30 minutes just giving me free expert advise. I know that if I decide to do any fireplace work, Doug will be the only guy I call. You don't meet many people like him, that are willing to give up their time to offer free advise. It's refreshing knowing that there are people like Doug out there.

Answered every question I asked and more so helpful and very nice especially just a few minutes…read morebefore closing! highly recommend

The gentle in the store assisted us to fix our remote and didn't even charge us after he found the…read moreminor issue.

Interesting sales technique. I guess for the uninformed it works. Had an inspection done by one…read moreof their reps. Comes back as my system is completely unrepairable. Quoted me a replacement gas system for $9K and an electric one for $7K. All the comments in the report stated not to code. No municipality I have ever lived in would they not grandfather in the codes that were used at the time of construction. They argued that it was just not at all repairable, then stated that it was an aftermarket unit (OMG it's an interregnal part of the initial build). Second opinion time, well would you look at that, repaired for $1700. Deceptive and underhanded business acumen. May this firm soon find itself locking the doors for a final time ASAP. They truly should be ashamed of themselves, but I doubt they are.

North Country Stoves came in with the best bid when I had my gas fireplace insert installed in…read more2020. I have enjoyed the ambiance, warmth and great service provided. Has been a great value! Janet

Interesting sales technique. I guess for the uninformed it works. Had an inspection done by one of…read moretheir reps. Comes back as my system is completely unrepairable. Quoted me a replacement gas system for $9K and an electric one for $7K. All the comments in the report stated not to code. No municipality I have ever lived in would they not grandfather in the codes that were used at the time of construction. They argued that it was just not at all repairable, then stated that it was an aftermarket unit (OMG it's an interregnal part of the initial build). Second opinion time, well would you look at that, repaired for $1700. Deceptive and underhanded business acumen. May this firm soon find itself locking the doors for a final time ASAP. They truly should be ashamed of themselves, but I doubt they are.

They put in a new gas insert for me, updated my gas line to earthquake code and updated my flu…read more They also recommended an outstanding remodeler to redo the surround. I am delighted with the results. It is a wonderful upgrade to my home.

Called to get my furnace cleaned and water heater checked, person working the phones was super…read morehelpful and booked my appointment. Asked about cleaning out my water tank (my friend did theirs recently) and they suggested that since there wasn't any discoloring/rust in my hot water, it would not be a good idea due to the age of my water heater and that it has not been done since I owned the house (six years). They are so busy it was booked out two months! Would be smart to book early with them. Two technicians arrived wearing masks and respecting social distancing. Once they serviced my furnace and water heater, they gave me a detailed report and cleared me for the year. It is really refreshing not to be upsold. I will be using Moore's Heating again.

I've never had my ducting cleaned by this company. Today they were in the house for 5 hours…read more Unfortunately there were many messes that were not cleaned up. Including drywall on my daughters blankets, on my bed, metal shaving on carpeting, large sharp metal pieces in our laundry room. It's sickening as I have two young children one who is still crawling. They are all over the downstairs. Called and was promised a prompt call back from a manager but hours later and no phone call.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!