While I hope you never find yourself needing fire or flood services, I can honestly say you will be…read morein good hands with this company if you do. Within two weeks of closing on our house (our first house mind you) our downstairs bathroom flooded overnight and wasn't discovered until the a.m. Being a new homeowner I had no idea who to call, luckily the name of this company says it all. They were there quickly with all the equipment needed to clean it up and dry it out. I was so relieved! Fast and affordable. I hope to never need their services again but will definitely keep their number and wouldn't hesitate to recommend them to a friend.

Fire & Flood Services was such an immense help when we had a burst pipe in our basement. They…read morearrived in a flash with all the tools and machines needed to begin the dry our process. You could tell that the service provider knew exactly what they were talking about and didn't try to quote us a rate that was above the service provided. I hope to never need their services again but if we do I know exactly who to call and am confidant that I'll be taken care of. I would highly recommend them should you ever find yourself with fire or flood damage!

We had a water leaking issue at our home that we didn't know the exact cause. The AK restoration…read morepro team was able to help diagnose the issue and to prevent the issue from getting worse. I appreciate the team's communication and their flexibility with their scheduling. They also offered great insight and references for the next steps to address our home issues.

We used AK Restoration Pro to help dry our floors when we had a pinhole leak in a pipe; they were…read morehighly rated, and able to respond quickly, and we had no idea what to do as we'd never encountered a situation like this before. We will never use them again. After an initial inspection, we were told a team would be coming to set things up. That team was led by a smooth talker, while courteous, was unprofessional - they showed up high out of their minds, and took about 45 minutes going back and forth to their van, to plug in 4 fans and 1 dehumidifier. We learned a few days later that they walked out on their employer (not shocked); a few days later, we learned they did a poor setup, pointing fans towards one another, effectively cancelling each other out. Shocking, was the bill. 4 fans, 1 dehumidifier, for one week, $2500. The only labor they did was plugging in the fans and dehumidifier - that's it. These same fans can be purchased at Home Depot for $60/ea. The dehumidifier, while big and loud, removed less water than our home dehumidifier, which they included pictures of in their invoice. The invoice was sent on 3/6/25, though showed a due date of 2/5/25, making it over a month late on the same day it was sent. Frustrating, to say the least. Hopefully we'll never find ourselves in a situation where we need to do something like this again. If we do, we most certainly will not be utilizing AK Restoration Pro.

We were in a real jam with our deck replacement after we discovered a rot issue along the side of…read moreour house. CMC gave us a fair bid and were able to start the job in a very reasonable amount of time. The crew was amazing. Fast, courteous, and kept me in the loop to make decisions as needed. Steve was a strong foreman and his team worked very hard for him. If you have water damage, fire, rot, or whatever, CMC is now the standard go to in Anchorage

Unresponsive to the extent of ghosting the insurance company and myself and provided an excuse I…read morewill not put words to it since unable to know what is 100 percent true, 80 percent true, or 10 percent true.Channeling personal challenges can occur when buying time or blowing off a customer since possibly not enough money to be made and possibly pad the estimate so the insurance company denies the claim and business owner, Jason, can say "did all he could" are my ongoing concerns since my home is still unrepaired and I now need to find someone else not flaky, disinterested, disillusioned, disingenuous, or just not to be involved with on DAY ONE? $24K for a small room and adjoining bathroom with floor damage and removed sheet rock six inches above floor level from a 2 hours toliet flood (clean/not black water) should not be over $24K with added hourly supervisor fees and other weird stuff in the estimate to the insurance company and my common sense says are you trying to get a claim denial? APPARENTLY padding and inflating an estimate and not communicating with the examiner or myself to resolve the estimate disagreements, before anything is done, tells me if you do not want the estimate, bombard it with as much ridiculous billings so as to sabotage the estimate with the insurance company and then blame the insurance company for the failure to agree and get out of the job without looking bad or get bad reviews. I have verified noncommunicative with all and that is a big red flag. Contractors in Alaska can be flaky, lack intergrity, just not worth having any communication. VERIFIED! Good luck...reviews last forever. I will get my home back but months later, I am mildly pi$$ed off.

After being told by Taylored Restoration that the mold we found along a 20 foot stretch of wall was…read morefrom animal urine, we went with Service Master to take care of our problem. We met Mike & Rick at the job site to explore the problem and discuss it's removal. Multiple times during the consultation we discussed the crew removing the drywall, cleaning, and then replacing the drywall. Everyone was in agreement. So when the estimate came in, and the last line simply stated "painting" we assumed they were to paint the wall. Considering this is something easily done, we declined to have them paint. Not a single person stopped us to explain that the painting referred to was a mold killing specialty paint. Basically, the purpose of the removal and to inhibit further growth should a stray spore be left. The crew arrives an hour late (just like the consult) and begins their job. After they are finished and are removing their ionizing equipment I am told that another crew would get in touch about fixing the walls. When I heard nothing for a week, I called to check in, and lo and behold, the estimate was not for the drywall fix at all, but only the mold remediation. A separate estimate then came in for almost $800 to fix less than 20 square feet of drywall. At this point, the mold had been cleared, thus an insurance claim for the amount above our deductible could not be filed. After the crew left, we went to check on the procedure and were completely devastated to find visible mold still left in the area. This was not stained wood, but actual spores which were visible to the naked eye. A supervisor did come out the next day to fix the problem - but aren't they supposed to do it right the first time? After everything is said and done, and we bring in our own drywall person, I receive an overdue notice in the same envelope as the first bill I had seen. The bill was very different from the estimate - not only in price but also appearance. While the estimate was an exploded bullet list of items (3 pairs of gloves, 20 feet of sheeting, etc) which was over 5 pages long, our bill was 6 lines. When I questioned the charge for an ionozing/ozone unit billed in 24 hour increments, I was told the unit had been in our house longer than 24 hours and we were billed as such. I left the crew at my house at 9am on the morning in question, the unit could not have been used for at least 2 hours, and when I saw them at 8 am the nest morning, they were picking it up. Less than 24 hours. The bill also indicated that more than 1 pickup load of material was hauled away from the house. Not possible. With 2 of the 6 lines questioned, I asked for an exploded version of our bill, formatted exactly like the estimate. I received another copy of the estimate. We went back and forth trying to track down an appropriate copy of the bill for OVER 2 MONTHS. This is very suspicious to me. If you overcharge in one area, and then refuse to show the full bill, I am left to the conclusion that you are vastly overcharging and hiding your figures. After 2 months I was finally able to get a copy of the amended, correct bill. In short, I understand it was our responsibility to comb through the estimate. However, it is their job to explain to the customer why an important step is needed, and be sympathetic to the fact that most of their customers are not fluent in the particular vernacular of their specific field. *** The owner comment below references our cost to remove the mold the first time around, not the estimated drywall cost which I mentioned.

Preparing to leave our home for church, I heard my daughter call out something a mom --never wants…read moreto hear, "Mom, we have a problem...a big problem!" In the middle of the night, our drains had backed up and flooded our downstairs. UGH! After calling a plumber and drain service to clear out the line, the water receded. Needless to say, it left a horrible mess. Black water/sewage water--all flooring, some sheet rock, furniture, and so forth had to be replaced. It was disgusting! ServiceMaster of Anchorage came to our aid immediately. Their team was GREAT! I had complete confidence in them--they put me at ease and handled everything quickly and efficiently. My home has never looked better! They went above and beyond in making sure that things were done to my satisfaction. They dealt with insurance--their quote was right in line with what insurance would cover. Every single person I met with and dealt with put me at ease and was very helpful. It could've been a completely stressful experience--but it wasn't. I highly recommend this company! They will take care of you and your home.

They asked me to review them so I will. Initially they are very responsive and communicative. It…read morewas downhill from there. I followed up with them from that first meeting and was told work would be scheduled in two weeks. My insurance was completely on board and approved the estimate. It was over a month and nothing. It finally took me calling texting emailing daily all day to get scheduled. Long story short and no exaggeration it took two and a half months (the AK summer) to get this small home restoration done. And a year later they are invoicing me saying I owe them and my insurance company isn't responding. So again I emailed text and called for a week until it was resolved. The employees are great. The management and ownership or whatever is the root cause is a complete nightmare. I legit was my own project manager for this company.

Called TCM after water damage to the kitchen floor. They were outstanding in their reaponse and…read morewere great in dealing with the insurance company. They were fast and very easy to get hold of when questions arose. The subcontractor....Wolverine flooring who did the floor was also outstanding, i would call TCM again in a heartbeat,

Wow! Amazing service. Aric did a wonderful job cleaning our very dirty carpet. He was very…read moreknowledgeable and took care of our needs. We had dog bone stains, water stains, dirt and grim all over. After the cleaning, our carpets looks like new! Definitely recommend this carpet cleaning company. Thanks so much J&S :)

Guy arrives on time. nice. BUT all he has to say about my $4K MICROFIBER couch is that he's gonna…read morecharge me MAXIMUM price ( no stains ) plus the urine smell removal (I had a cat that I got rid of a few days ago that decided to pee on it!) ZERO confidence in getting improvement on the smell and zero positive remarks. He left and there was no solution and I am stuck with an expensive smelly couch! THANKS FOR NOTHING. Would have been nice to be informed over the phone that you don't guarantee ANY improvement on urine smell and just want to walk in with no formal price range... just start at the top and hope the customer is an idiot! I DO NOT RECOMMEND FOR ANYBODY WITH PETS THAT GO ON THEIR COUCH. He couldnt even promise to get the dog hair off which on microfiber comes off on your fingers!! (EASY) NO THANKS.