While I hope you never find yourself needing fire or flood services, I can honestly say you will be…read morein good hands with this company if you do. Within two weeks of closing on our house (our first house mind you) our downstairs bathroom flooded overnight and wasn't discovered until the a.m. Being a new homeowner I had no idea who to call, luckily the name of this company says it all. They were there quickly with all the equipment needed to clean it up and dry it out. I was so relieved! Fast and affordable. I hope to never need their services again but will definitely keep their number and wouldn't hesitate to recommend them to a friend.

Fire & Flood Services was such an immense help when we had a burst pipe in our basement. They…read morearrived in a flash with all the tools and machines needed to begin the dry our process. You could tell that the service provider knew exactly what they were talking about and didn't try to quote us a rate that was above the service provided. I hope to never need their services again but if we do I know exactly who to call and am confidant that I'll be taken care of. I would highly recommend them should you ever find yourself with fire or flood damage!

After being told by Taylored Restoration that the mold we found along a 20 foot stretch of wall was…read morefrom animal urine, we went with Service Master to take care of our problem. We met Mike & Rick at the job site to explore the problem and discuss it's removal. Multiple times during the consultation we discussed the crew removing the drywall, cleaning, and then replacing the drywall. Everyone was in agreement. So when the estimate came in, and the last line simply stated "painting" we assumed they were to paint the wall. Considering this is something easily done, we declined to have them paint. Not a single person stopped us to explain that the painting referred to was a mold killing specialty paint. Basically, the purpose of the removal and to inhibit further growth should a stray spore be left. The crew arrives an hour late (just like the consult) and begins their job. After they are finished and are removing their ionizing equipment I am told that another crew would get in touch about fixing the walls. When I heard nothing for a week, I called to check in, and lo and behold, the estimate was not for the drywall fix at all, but only the mold remediation. A separate estimate then came in for almost $800 to fix less than 20 square feet of drywall. At this point, the mold had been cleared, thus an insurance claim for the amount above our deductible could not be filed. After the crew left, we went to check on the procedure and were completely devastated to find visible mold still left in the area. This was not stained wood, but actual spores which were visible to the naked eye. A supervisor did come out the next day to fix the problem - but aren't they supposed to do it right the first time? After everything is said and done, and we bring in our own drywall person, I receive an overdue notice in the same envelope as the first bill I had seen. The bill was very different from the estimate - not only in price but also appearance. While the estimate was an exploded bullet list of items (3 pairs of gloves, 20 feet of sheeting, etc) which was over 5 pages long, our bill was 6 lines. When I questioned the charge for an ionozing/ozone unit billed in 24 hour increments, I was told the unit had been in our house longer than 24 hours and we were billed as such. I left the crew at my house at 9am on the morning in question, the unit could not have been used for at least 2 hours, and when I saw them at 8 am the nest morning, they were picking it up. Less than 24 hours. The bill also indicated that more than 1 pickup load of material was hauled away from the house. Not possible. With 2 of the 6 lines questioned, I asked for an exploded version of our bill, formatted exactly like the estimate. I received another copy of the estimate. We went back and forth trying to track down an appropriate copy of the bill for OVER 2 MONTHS. This is very suspicious to me. If you overcharge in one area, and then refuse to show the full bill, I am left to the conclusion that you are vastly overcharging and hiding your figures. After 2 months I was finally able to get a copy of the amended, correct bill. In short, I understand it was our responsibility to comb through the estimate. However, it is their job to explain to the customer why an important step is needed, and be sympathetic to the fact that most of their customers are not fluent in the particular vernacular of their specific field. *** The owner comment below references our cost to remove the mold the first time around, not the estimated drywall cost which I mentioned.

Preparing to leave our home for church, I heard my daughter call out something a mom --never wants…read moreto hear, "Mom, we have a problem...a big problem!" In the middle of the night, our drains had backed up and flooded our downstairs. UGH! After calling a plumber and drain service to clear out the line, the water receded. Needless to say, it left a horrible mess. Black water/sewage water--all flooring, some sheet rock, furniture, and so forth had to be replaced. It was disgusting! ServiceMaster of Anchorage came to our aid immediately. Their team was GREAT! I had complete confidence in them--they put me at ease and handled everything quickly and efficiently. My home has never looked better! They went above and beyond in making sure that things were done to my satisfaction. They dealt with insurance--their quote was right in line with what insurance would cover. Every single person I met with and dealt with put me at ease and was very helpful. It could've been a completely stressful experience--but it wasn't. I highly recommend this company! They will take care of you and your home.

Gerald is amazing! Highly recommend this business. He communicates well, was patient and courteous…read morewith my many reschedules, and the results of his efforts are wonderful! Our dog was having tummy troubles and our clean up efforts with an enzyme left noticeable dark spots on our pure wool Berber carpet. Gerald knew what to do and saved our carpet! Thank you!

Gerald was great. He communicated well all along the way. He arrived on time and was SO fast, and…read moreeven went over one area a second time. Our stairs were noticeably cleaner! He was very friendly, cleaned up well, and all in all I was very satisfied.

Amazing service and customer service from beginning to end. They helped us when our pipes burst and…read morehad to remodel our bathroom and kitchen walls. They were fast and efficient. Also they helped me with everything i needed to have my insurance help cover the costs. Amazing team!

From the owner: TCM Restoration delivers comprehensive restoration services for damage caused by fire, water, and…read moremold, with emergency response available around the clock. Their trained technicians use professional equipment to handle water extraction and drying, fire damage cleanup, mold remediation, and full reconstruction when rebuilding is required. TCM's approach centers on restoring properties to pre-loss condition efficiently and professionally while providing consistent communication and guidance throughout the recovery process.

Always does an exceptional with their truck mount. Excellent customer service and I like supporting…read morea % Alaska Owned Family business. They keep our white carpets white!

Hard working people who have the latest technology always pretreated wear areas steam works good…read moreand dry fast!

Good outfit....good people...make you feel like part of the family love there Profesional…read moreservice...will call them back for future projects... Angel Bravo Kodiak ,Alaska

I was exiting Seward Highway onto Huffman at about 5 PM today when a van was tailgating me the…read moreentire exit ramp. I couldn't even see their front bumper in my mirror he was so close. Then when I turned onto Huffman he sped past me and cut me off. Further up Huffman he was tailgating another car. If a company employee is willing to drive recklessly then what kind of reckless things will they do on a job site. I would never hire this company.