Interesting sales technique. I guess for the uninformed it works. Had an inspection done by one…read moreof their reps. Comes back as my system is completely unrepairable. Quoted me a replacement gas system for $9K and an electric one for $7K. All the comments in the report stated not to code. No municipality I have ever lived in would they not grandfather in the codes that were used at the time of construction. They argued that it was just not at all repairable, then stated that it was an aftermarket unit (OMG it's an interregnal part of the initial build). Second opinion time, well would you look at that, repaired for $1700. Deceptive and underhanded business acumen. May this firm soon find itself locking the doors for a final time ASAP. They truly should be ashamed of themselves, but I doubt they are.

North Country Stoves came in with the best bid when I had my gas fireplace insert installed in…read more2020. I have enjoyed the ambiance, warmth and great service provided. Has been a great value! Janet

I would love to review what a great job these guys did or what great price they gave me, but alas,…read moreI contacted them TWICE. No reply, guess they dont want or need my business, in any event that should show you the quality of the business they run.

I had my dryer vent cleaned by Air Duct Cleaning. Wow what a difference. I love my dryer…read moreagain!!! Fast friendly service. I'm going to get my chimney cleaned next. Recommend to all my friends and family. Margie - Anchorage, AK

Can I give negative stars?? I don't even know where to begin with this place. They have HORRIBLE…read morecustomer service. The lady in the Wasilla store was awful to my mother. They sold her a wood stove that was missing parts and then REFUSED to sell her the replacement parts. If at all possible, find another store to give your business to. These people are not worth the effort.

My husband entered the Soldotna location to inquire about a stove part and was rudely told by the…read moreman behind the counter that he did not have any knowledge of stove parts and would not sell him anything or assist him. Why was he even there if he wasn't willing to assist a costumer? Save your time and money and don't go to Alaska Fire and Flue!!

Did a chimney inspection last minute which was great. Rarely returns calls or texts. Claims the…read morechimney is within code but the home inspector said it isn't, called to clarify and was only able to talk to her once and rudely brushed off my concern.

Unreliable. I spoke to a Cassie December 11 and again on the 12th and texted pics of damage because…read morewindstorm blew my chimney cap off into neighbor's yard. She promised someone would be over Mon or Tues of following week to survey the damage and give estimate. They never showed up nor responded to my any of my three subsequent phone inquiries. It's like they fell off the face of the earth. Unless someone died or they went out of business, they are not the kind of business that should be in business. I recently called The Chimney Doctor who arrived promptly when they said they would, put up the ladder in 6 degree temps and temporarily stopped the heat loss from the house. I await their estimate.

I am really impressed with how communicative Austin is, it helped me a great deal, especially since…read morewe had to reschedule due to the wind storm last week. He also did a great job cleaning up after servicing the woodstove/fireplace. Highly recommend!

From the owner: Specializing in the sales, installation, and service of wood burning appliances and class A chimney…read moresystems. Including new installations, stainless steel chimney liners, chimney cleanings, and inspections.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

Interesting sales technique. I guess for the uninformed it works. Had an inspection done by one of…read moretheir reps. Comes back as my system is completely unrepairable. Quoted me a replacement gas system for $9K and an electric one for $7K. All the comments in the report stated not to code. No municipality I have ever lived in would they not grandfather in the codes that were used at the time of construction. They argued that it was just not at all repairable, then stated that it was an aftermarket unit (OMG it's an interregnal part of the initial build). Second opinion time, well would you look at that, repaired for $1700. Deceptive and underhanded business acumen. May this firm soon find itself locking the doors for a final time ASAP. They truly should be ashamed of themselves, but I doubt they are.

They put in a new gas insert for me, updated my gas line to earthquake code and updated my flu…read more They also recommended an outstanding remodeler to redo the surround. I am delighted with the results. It is a wonderful upgrade to my home.