The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

The experience was amazing!! They have possibly all that you can think of at Smoke 'n Fire!!!!…read moreBetween every spice, every piece of equipment, and a plethora of knowledge for smoking and grilling!!! If I had to give you some advice; give yourself some time to look at everything and take time to look at it all!!! Meet the owners, Jim and Joan ask them for their advice about smoking and grilling!!! Such a great place to find amazing items to cook with and share with your family and friends!!!!!

I can not say enough about this great store!…read more A lot of great grilling and smoking choices, not to mention piles of accessories and fireplaces!!

Count my impressed! This was the best service I have received as far back as I can remember. I…read morereceived a text message within hours and a service call within 24 hours. As a NEW customer! I needed a part that they were kind enough to have overnight express delivered and service within 2 business days to get my system up and running. Both fireplaces work better than they have EVER. Since installation by a local company I would NOT recommend, I am thrilled with my systems. I signed up for yearly service on the spot. Cyndi and Darryl were excellent to deal with.

Very knowledgeable and forthcoming with advice. They worked quickly and got the job done.read more

Certified Fireplace and Chimney came out and replaced the cap/cover on my fireplace chimney. It had…read moreblown off during a storm. Reed replaced it with a better one than we originally had. Totally satisfied with the work performed.

They do not return calls…read more When there is a problem they do not address the issue. We wanted to upgrade our fireplace and they replaced the existing fire place with a unit just like the one we already had. We had them reinstall the original unit and never heard back from them.

Good company to work with helpful, well informed and knowledgeable…read more Had a great experience with them on the work of the basement and other concrete and brick work projects I have done

From the owner: Hello Lawrence customers! We are so pleased to be expanding our buisness to your area! We are a 3rd…read moreGeneration Masonry Contractor with Over 20 years experience. We can do it all...brick, stone, vaneer, block, stucco, concrete, retaining walls, patios, outdoor kitchens and fireplaces, etc. We also do concrete repairs and installation, gas or wood burning chimney services and installations, foundation repairs and much more. We look forward to serving you!

What a professional company! They respond in a timely manner and get the job done right. I highly…read morerecommend this chimney sweep above all others out there!!

From the owner: We have ten years of experience with a full array of chimney and masonry services. We serve our…read moreresidential and commercial customers with honesty and competitive pricing all throughout the northeast Kansas area.

Honestly the best and honest guy! Thought our pool pump was bad and he went the extra mile to find…read morea blockage that was causing the issues, saved me thousands!

We are very happy with his work. We needed a small wood stove installed. He came right out,…read morediscussed it with us, ordered some parts, and as soon as the parts came in he came back out and installed it. Looks great, works great, very professional, very nice man, I would recommend his work to anyone.

My family and I moved into our home over a month ago and we haven't been able to use our dryer…read moresince then because the vent was clogged or broken or something. Raytown Chimney came out and went above and beyond to find out what was wrong with the dryer vent. After about 3 hours, Bobby had it all cleaned out, fixed, and ready to go for us to use our dryer again!! He is a really nice guy and very professional. I have 3 very young girls and he was super sweet to them and even let my 4 year old follow him around and help out while he was here! We are very thankful for him and her services!! Highly recommend!!

I rarely leave feedback but my experience with Marty was superb! I could not pass up an opportunity…read moreto let everyone know how great this man is in the chimney business. Marty was very professional and knowledgeable about his area of work. He fit me into his schedule the same day, explained in detail what needed to be done for safety of my home and family, and cleaned my basement chimney at a very fair price. I highly recommend Marty if you want an affordable subject matter expert to help you with any chimney issues. I will be using this company in the near future to maintain the chimneys in my home.