RUDE and UNPROFESSIONAL! I would never go back in this store. I waited 20 minutes for help when there was only one other customer in the store and 3 employees that I saw. When the "only person who could answer questions" approached me he was rude and unprofessional! terrible!!! read more

I can not say enough about this great store! A lot of great grilling and smoking choices, not to mention piles of accessories and fireplaces!! read more

Wide selection of everything that has to do with grilling!!! It's my go to for rubs and pellets for my smoker!! Very friendly and helpful staff!!! read more

The experience was amazing!! They have possibly all that you can think of at Smoke 'n Fire!!!! Between every spice, every piece of equipment, and a plethora of knowledge for smoking and grilling!!! If I had to give you some advice; give yourself some time to look at everything and take time to look at it all!!! Meet the owners, Jim and Joan ask them for their advice about smoking and grilling!!! Such a great place to find amazing items to cook with and share with your family and friends!!!!! read more

Love this business. They gave me a great deal and follow up service on my amazing "Halo" pellet grill. Great family business. Their knowledge of their products is just what you hope for read more

Bought a Weber Q grill and cover. Cover did not fit, too short when compared to specs. Owner requested photo with measurements and was to contact Weber rep and request a new cover. Nothing happened. I was blown off with no apology of course of action. Very poor customer service. Would not buy from them again. read more

OK, it's a little on the course side but a very unique comprehensive selection. Anything you want for grilling not a location where you just drive-by have to look for it. That's OK if you're dedicated. read more

Smoke 'n' Fire - Grilling Equipment Near Me - Overland Park, Kansas

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Love Smoke n Fire. KC's BBQ Equipment heaven. Whenever l need a special BBQ tool, they have the biggest selection in town. I needed a good pair of grill tongs, and they had about 25-30 different ones to pick from. Also needed meat rubs - they had about 35, & BBQ sauce - they had about 100. I enjoy just walking through the store. They have items I never knew existed, & found l really need. read more

They were very thorough in answering all my questions and made recommendations on what would fit me and my family best. I've had my new grill for a month now and really am enjoying it compared to the past ones I bought at the big box stores. Glad i found this store. read more

An amazing store! Even more amazing owners!! They've got all your grilling needs covered. Check them out if you haven't already.

***Update: Jim, the owner, reached out and he will be coming by next week to resolve the situation. I will update once complete*** We have a two way fireplace and were looking for a new fireplace log insert. We worked with Aaron, who let us know that there were only a few choices available due to lack of two way fireplace popularity. He suggested a one way fireplace insert that they had "installed on hundreds of two way fireplaces" and "looks great". It had removable logs and Aaron suggested we buy two additional logs to hide the box, which we did. When the installer came, he forgot/did not bring the additional logs. This left the back of the fireplace/other side of the two way fireplace to look ridiculous. We called and let them know they forgot the logs and the first person told us we would have to pay an additional installation fee for their mistake- which seems crazy. We called back again as we were not going to pay that and they said we had to come by to pick up the logs as they would not install them. Also, this two way fireplace suggestion looks horrific. I have no idea how hundreds of people would have purchased this and anyone would think this looks good on both sides. I am not sure Aaron has never seen it installed... because I would never recommend it. I am super unhappy with service and final result. I should have listened to other reviews about poor service, poor advice, and poor return policy. Please save yourself the trouble and shop elsewhere. read more

Smoke 'n' Fire - Fireplace insert - Grilling Equipment Near Me - Overland Park, Kansas

We love to support local small businesses. We spent almost $11,000 here. Aaron, the son of the owner runs this store. Today he told me I was a terrible customer because I respectfully told him I was frustrated with the lack of communication. After he got our credit card info it was like pulling teeth to get any updates. I have never been talked to by anyone like this before much less someone who interfaces with customers for a living. I had to drive there to get info in person. If you were responding to emails and phone calls over the last several months, I wouldn't have done that. You are rude, unprofessional and unethical. read more

They were extremely rude! They also told me that they do returns when i bought the product, which i made sure of when i bought the product. I didn't even open the box because i resized that it would not fit. But when I went to get a return they said they don't do returns. Very disappointing! read more

We had bought a set of tongs and they broke but we took them back and they replaced them. We have gone there for a long time, they are very helpful whenever we have gone in. Thank you read more

I recommend this place to everyone if you want that real Smoky taste this is the place to come to service here is great Artesha gave me great customer service I love the way she explained everything she's awesome thank you so much I recommend the brisket plate or the giant rib and the coleslaw is very good and I hate coleslaw but I like theirs they gave it a total different taste Thank you Artesha read more

Buyer beware of returns and restocking fees and being falsely accused of made up things to support that restocking fee. I bought a floor unit outdoor heater that they rolled out and put in my vehicle at full price. Made sure I asked if I could bring it back if I changed my mind as it was a floor unit. No problem just keep your receipt which I did. Took it home unloaded it and left it in my garage for 12 days. Decided it was more than I needed so I returned it inside the 15 day window. Upon my return Arthur asked why I was returning it, said it was just not going to get used and for the cost it didn't make sense. He promptly told me there would be a 20% restocking fee for which I asked what for it was a floor model. First he said you have had it for multiple weeks. No Arthur, it has not been multiple weeks, he responds, multiple weeks!!!. I said it has been 12 days which is not even two weeks. I have to pay someone to take it completely apart to inspect it to make sure you haven't done anything to it that could cause it to explode...Really cause it looks like I haven't even hooked it up and you are now accusing me of altering the unit in some way that is going to require you to pay someone over $200 to inspect it? I call BS. I promptly asked for the owners information, I was given his name and the generic help email which I promptly sent a message to Jim and his wife. Jim's response, more accusations, the unit is clearly scuffed and the filament and tube have discoloration that were not present before I purchased the unit. Really Jim, you weren't even there and for the owner to not even give me any sort of the benefit of the doubt is poor customer service at the highest level. He didn't call, reach out or offer up any other consolation, in store credit or something to try and save the situation. Just 3 sentence email accusing me of things I never did, that was it. I run an outdoor living space business and we pride ourselves on customer service and I find this level of disrespect beyond that which shouldn't go un-documented. I am not saying that everyone that shops there has a bad experience, in fact the AVERAGE reviews here would suggest some people have a good experience. If you have an incline of returning anything you buy there, i'd recommend you take pictures of it before it leaves the store, especially if it is already assembled, understand you are going to get hit with a BS restocking fee and you are going to be shown zero lack of respect for spending your hard earned cash at this business. All customers should be treated with respect as best as possible and making the situation right or even an attempt to make it right can leave a lasting impression. Smoke & Fire you not only lost me as customer but you also lost 10's of 1,000's of dollars in business I had planned on doing with you for all of the enclosure spaces we are building. I'd highly recommend based on some of the other feedback that you take a good look at how you handle situations like these. Giving the customer a little time and opportunity to figure out a better outcome could result in a far better feeling of not being shamed. The real shame here is on you and your business for treating customer like trash. After reading literally all of the reviews here I am astonished at the lack of respect these people have for customers. So much so that they openly support customer bashing with their responses. I've never experienced a business that is more focused on being right, than trying to help. All of these reviews show a clear pattern. Arthur, is a bad employee and should not be a manager of anything. Jim the owner is clearly focused on the bottom line and nothing else, they don't give a crap about you when you are there and more so once they have taken your money and you have left. Smoke and Fire is good for one thing, figuring out what you want and then ordering it online for far less. read more

Bought a regulator hose for 2 x cost elsewhere and when did not fit they refused to honor return or exchange. Was told by clerk when purchased I could return for store credit but manager refused when I tried to return 4 days later. I will avoid this business and suggest you do so as well. read more

They never, I mean never return calls and do not honor their word. Worst customer service I have experienced in years. I have no idea how they stay in business. Run, do not walk, from this business. read more

Stay away from this store. I've spent over $4k on a grill and accessories from this store, but no more!!!! Wife purchased a Kamado Joe grill cover that was the wrong size. Went to exchange the item for the correct grill size, but the employee wouldn't do the exchange. He said because the box had dents in it he could not help me. For a $79.99 grill cover that all I wanted to do was exchange for the right size you've lost a good customer. Employees here have been routinely rude or non helpful. Save yourself the time and frustration, take your money elsewhere. read more

I wouldn't spend a dollar here owners have no business experience and horrible customer service experience. Can't wait for this mistake of a business to come to a end. read more

I will never shop here again! I bought an insulating cord for my wood stove that was the wrong size. I came back to exchange for the right size and they would not take the wrong one back because I had opened the bag. I did not even take the cord out of the bag. What antiquated customer service! I said I was not shopping there and left. I found what I needed at Fireplace & BBQ Center on Metcalf...and for half the price! I guess the one that's the wrong size will just go in the trash when it could easily have been resold. read more

One Star, because I have to give at least one to tell you this business does not follow their own return policy. The store manager pulled the part for me. Since the policy said only unopened returns, I went to the grill maker website and learned the manager sold me the wrong part. When I went back to the store, the employee behind the counter would not credit back my debit card. The return met every condition on the sales receipt return policy. This merchant did not act with integrity when dealing with the return. Buyer beware - I won't be shopping at Smoke and Fire in Overland Park, Kansas again. read more

Smoke 'n' Fire - Sales receipt - Grilling Equipment Near Me - Overland Park, Kansas

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After being a customer for years, we will never do business with them again. Purchased an expensive grill light for my husband for Christmas. Prior to completing the sale I specifically asked Aaron if the light was returnable as it was a Christmas gift. He said 'Yes, it was, just make sure to hold on to your receipt". My husband went to return it after Christmas with receipt and was told by Aaron that it could not be returned as it was a special order. He claims to not recall telling me that it was returnable and has no recollection of the conversation. I called and left a message, but now it has their "Closed for inventory" message. Buyer beware of expensive orders...they will lie to your face to get the sale! read more

The customer service is absolutely terrible! The prices are high. It takes forever to check out!

Absolute worst place in the world to do business. As long as you were buying in the store you're a valued customer. Purchased a $3000 beefeater grill, Called the store to ask questions about replacement parts and was shut down. Told if I wanted to purchase something to come to the store didn't have time to talk over the phone.The lady that I spoke to on the phoneRepeatedly told me she didn't have time if you want to buy come to the store otherwise we don't have time for you.Again it's not like you're buying a 2 or $300 grill from smoke and fire.This place is ridiculously priced and absolutely no help after the purchase. If I ran my business like this I would be out of business, buyer beware read more

Customer Service does not exist at this store. I called and asked if they did service on a product that I bought there, just wanting to know how I should proceed. A woman respectfully took my question and said she would ask the tech. I didn't hear back so I called again, same lady, she said she passed the info to the tech. I asked to speak to him but he was unavailable. Three weeks later, nada. read more

After some solid visits here in the past year, I've been disappointed lately due in most part to their lack of customer service. Buying in stock items is still an OK experience, but my recent purchase of some grilling accessories has been a nightmare. I special ordered (and pre-paid) for a set of accessories for my smoker. Assured it would be "a week to ten days" I wasn't put off too much. This waiting game has turned into 7 weeks and no notifications from the store except when I call to ask about the status. Each time I'm told "we don't have a timetable for it's arrival and we'll call when it arrives." Grrrr. The worst part is that I've found the item in stock at a local hardware store for the same price. The receipt states no refunds on special orders so I'm in a bit of a jam either way. I'm at the point where I either want my money refunded so I can go buy it at the hardware store, or expedite the shipping to get it here ASAP. It's not an usual item and is probably something I should have picked up online anyway. I definitely won't order anything from them again. For lump charcoal needs and an occasional in stock item, I'll take my chances. I'm frustrated with the process and help along the way. read more

This store is awesome! They literally have every gadget, every gizmo, every seasoning and sauce! If it has to do with barbecue then Smoke N Fire has it. The staff are very friendly and knowledgable and eager to help you find what you are looking for. I overheard them making friendly product recommendations and ushering customers to their requested merchandise. On this visit I purchased a large bag of mesquite. Now, I have never purchased wood anywhere else so I cannot speak to this particular value. I will say that this wood produced the most delicious smoked ribs that have ever come out of my backyard. So why the two stars? Paul N. said it well. "This place is ridiculously OVER-PRICED." I do not shy away from spending money and I am far from cheap. I don't mind paying a premium price for premium goods. Are these goods premium? Sure they are. But can you find them at other retailers at prices that are more affordable? ABSOLUTELY. read more

I've been there about five times since it opened and not once has a staff member asked if they could help or acknowledge my presence, Today I went in for the LAST time, Tried to buy some wood chips but after standing at the counter for five minutes without being acknowledged again is the last chance!! Screw your pretionious jo Co attitude read more

Worst business ever. The salesperson refused to provide product information for no reason. Unprofessional, rude and obnoxious.

I purchased a fire magic grill and they did not honor the manufactures warranty. When I spoke to the manufacturer they told me that they had many complaints about smoke n fire and I should just go to another store to get any warranty work done. The owners were extremely rude and unhelpful. read more

Truley awesome store. Huge and well stocked. They have basically EVERYTHING that you wouild ever want in BBQ gear, sauces, and rubs. I love to window shop in this place, checking out t he latest models of smokers and tasting new seasoning. However, the reason that I use the term "window shop" is that this place is ridiculously OVER-PRICED. But then again, the clientle can afford it (JOCO yupsters). read more

8 minutes ago-Edit This place is owned by a very unethical person. I purchased a fire place that was supposedly new on Dec 30 2020. I picked it up and took it home on Jan2nd. I unpacked the unit and there was cosmetic damage to the unit, bent canopy, missing screws holding the burner, tons of scratches on the interior. I got it on sale so it didnt bother me since i could correct all of the issues. About 5 days later I installed the unit and everything went fine. When i first lit the unit we had a very strong odor in the entire house. I read a few things that said it may be burn off or since I was remodeling my basement all of the dust could be causing the odor. I placed the unit and went on and finished the basement over the next 2- weekends. When i went to start the unit again we had the same odor across the entire home, 4000+ feet, so we turned it off. I tried to call them on a Friday, a Saturday and a Sunday (Feb 14, 15, and 16th) and was told no one was available to help me with a fire place. So I went ahead and had another company come out and check the unit on Monday. After an hour of testing the tech finally found a hairline crack in the pilot line whcih was leaking when the unit ran. I called Smoke and Fire on a Tuesday at 10 AM. 6.5 hours later and me calling them 3 times i finally spoke to the owner who basically questioned everything i was claiming. Here is his response "We have turned this in to Monessen, these things take time and we have not heard back yet. After multiple months having passed since purchase, no damage on the unit when purchased and loaded and a non authorized service person having worked on the unit I'm not sure how they will respond. Why didn't you notify us when needing service its odd you called another company?" I called Monessen and they had no claim open on the unit, they also told me the unit was 5 years old. It took me 10 minutes to get help and they were great, opened a claim case immediately. They sent me to Henges Insulation for service. They are great and listened to my issue and are working with the vendor to resolve the problem. Jim, the owner of Smoke and Fire, is lazy and a liar. The guy that sold me the unit told me he personally inspected the unit before boxing it up and it was brand new. I have attached the pictures of the unit from the day I unpacked it, brand new? My wife has always hated that store and said their service was horrible unless you were buying a large item, she has purchased several times for me there and we had purchased an electrical fireplace there as well several years ago. They sold me a damaged unit plain and simple. Since i did not pay them to install it they are basically not standing behind their products. A 3 year old can install a fireplace, it's not a science. I had the unit for about 45 days and their response was that I have had it for several months. I did have 2 other fireplace service companies tell me that they have also heard some negative things about Smoke and Fire and how they handle customer service. I went there today and lost it on them. They are unethical and complete liars. read more

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Everything you need for grilling and smoking. Plus they sell fireplace inserts and fire pits. They have wood pellets, chunks, and logs in a variety of flavors. They also have a large selection of local BBQ sauces and rubs. And other BBQ tools and grill accessories. There's a section with kitchen gadgets and BBQ cookbooks. They also offer grilling and smoking classes from local pros. Their staff is helpful and very knowledgeable. Only thing to watch out for is over priced items like the kitchen and BBQ tools/gadgets. Most of them can be found cheaper elsewhere. read more

This is a great store with a great and very knowledgeable staff. From a beginner to a pro you can find amazing products for all things smoking and grilling. I love their buy 4 get one free on rubs and sauces. Samples are always available so you know what you are buying. And if you ever have a chance to attend one of their store parties or functions you should make it a point to do so. They are incredible. They also support local area charities and food pantries with their philanthropy. The cooking classes are a great resource along with Chef Richard's guidance and instruction. It is so rare to have a retail establishment with so much value added to your shopping experience. And it makes it easy for my kids to get gift certificates. They know what I like! read more

This is an excellent place to do business. Knowledgeable, courteous and helpful. We had questions about our fire place, they set up an inspection and then showed me what we needed to get up and running. We purchased the insert and it works great. I highly recommend this business. They are experts in fireplace installations with lots of choices. We are very happy with our new fire place and toasty/comfortable family room. read more

Customer service has been horrible on multiple occasions. No return phone calls after multiple messages and 30+ minutes In store wait for assistance. Ended up taking my business elsewhere where they actually practice customer service. read more

Oh, where do I begin. We ordered a part 2 years ago and thought we had received it and just misplaced it at home. So, we order the part again. The person who took the call said "I'll put it in the mail tomorrow." Two weeks later, no part. I call and the owner Jim answers. He says he'll look it up and call me back. Two days later, no call. My husband calls and again, "we'll call you back after we do some research." Again, no call back. I call today and Joan answers and I let her know up front that I was not happy and she rudely transfers me to someone else. That person tells me the same thing..."Let me do some digging and I'll call you back." All we want as consumers is customer service! That's it! Even if you call back and say "hey, I'm still trying to find something out." We're thinking we never received the original part we ordered...they just never sent it! I will be taking my business elsewhere! read more

Love Smoke N Fire. It is a regular stop for me every week as I plan my weekend BBQ. I just wish it was closer to McGonigle's meat market! - Good selection of smokers and grills. Stick smokers, ceramic smokers, Weber grills, etc... I purchased my Kamado Joe here and it's been a high quality product that I've got a lot of enjoyment from. - They teach BBQ classes here with chef McPeake! The classes are hard, if not impossible, to get into because they sell-out 6 months in advance. However if you purchase a smoker, you get priority enrollment in the class. I've attended the class and found it very helpful. - HUGE selection of rubs and sauces. - Large variety of equipment, tools and supplies. - Good variety of lump charcoal and flavored woods. Why not 5 stars? Not a lot of staff. They're usually busy on weekends. Every time I have a question, it takes a good 10-15 minutes to corner a staff member and get help. Long waits at the check-out register too. They're a bit pricy too. I have a friend in the same business in Springfield, MO. His prices are usually a bit lower than Smoke N Fire's, not to mention less sales tax. read more

You should think twice about doing business with this company. We paid over $450.00 to get our Weber grill cleaned and working properly. The technician showed up after work and did not have lights so he completed the service and cleaning in the dark. The grill doesn't work properly and when I called to ask them to come out and see what is wrong they tell me I have to pay them again to have them come and check their poor work. Stay away from this company, they have the worst customer service you can find. I was cheated by them, stay away before they do it to you also. read more