CUSTOMERS BEWARE - The Event Factory, Warwick, RI
I want to share my experience regarding the cancellation of the Cumberland High School Class Reunion that was scheduled for August 14, 2026, at The Event Factory in Warwick, RI.
Since the event was canceled, multiple attendees have been seeking information regarding ticket refunds. Despite numerous emails and follow-up attempts, we have received little to no communication regarding the status of those refunds.
I also went to The Event Factory in person to try to address the matter directly with owner Hugo R. Adames. I was told that Mr. Adames was not on the premises and was unavailable to speak with me. I was subsequently told that he was actually in the back of the building. I left my contact information with an employee and was told that Mr. Adames would contact me to address the matter. To date, I have received absolutely no response.
There are also other circumstances that have raised serious concerns for me about the current operation of this business:
* The phone number associated with the business is reportedly no longer in operation.
* The business's website lists specific business hours, yet the establishment appears to be rarely open during those advertised hours.
* I have spoken with an alcohol distributor who told me that they are no longer supplying The Event Factory because money is allegedly owed to them.
Taken together with the lack of communication regarding refunds for a canceled event, these circumstances raise serious questions about the current status and operation of the business.
People paid money for an event that was canceled. Those customers deserve communication, transparency, and the return of money owed to them.
CUSTOMERS BEWARE. Before booking an event or purchasing tickets through The Event Factory, I strongly encourage you to do your own research and consider the experiences of previous customers.
If you purchased tickets for the Cumberland Class Reunion and are still waiting for your refund, please share your experience. The more information affected customers have, the better informed everyone can be about doing business with this venue. read more