Do you enjoy not being able to flush your toilets normally without them clogging up and flooding?…read moreThen certainly rent here. The toilets are cheap, and the building's pipes are permanently clogged up. Do you enjoy being trapped into long term leases with two months notice required to vacate? Then certainly rent here. Camden's leasing structure is designed to make it as hard as possible for you to leave. Good luck buying a house; Camden doesn't care about you, they just want to milk you for as much money as possible for as long as possible. EVEN if you've lived there a long time. Do you enjoy using an app to enter your building, an app that doesn't always work due to shoddy cell reception? Then certainly rent here. Good luck receiving phone calls if you live on the first floor; you'll miss about half your calls. There are better, newer rental options popping up all over the area with less predatory leasing and higher quality.

The leasing office and maintenance staff are very responsive and great to include weekly emails on…read moreevents and food trucks that come to the community. The grounds and complex are well maintained. I enjoy having a pet friendly community. I feel very secure and safe. The location is ideal and i enjoy my time here so far.

Gorgeous resort property and wonderful staff and super helpful to all in the building all around!read more

The Harrison is a great place to live. The staff and tenants are all great, it's a good environment…read morefor all ages. The events they have are all fun and exciting. Shaneik is our event coordinator, she's the best and makes this place light up. P.S. still deciding the flower girl situation.

I've been living at Passport Apartments since March 2023. Not only was the rental process easy and…read morehassle free, they worked with me on every corner! The staff (you know who you are) are amazing!! This is a wonderful place that has everything to offer! I love the staff, apartment, amenities (workout gym, pool, common space, lounge, events like Wine-down Wednesday, home automation, mobile alert package delivery, and more), convenience, and covered reserved-space parking. Everything is so easy, neat, quiet, clean, and very safe. Absolutely recommend this place 100%! I chose a single bedroom unit overlooking the pool and common areas. So nice! I really enjoyed sipping a glass of wine from my balcony on peaceful evenings, and even more so from the top floor open-space lounge overlooking Herndon towards Dulles airport. Great place to hang out with friends and just relax. Some feel the price is a bit high. However, I shopped around and Passport Apartments hands-down is THE BEST deal you will find for a luxury apartment in Herndon! I can't recommend it enough - you will love it! PS: Tell them Mark sent you!

I've lived at Passport for two years and genuinely love the apartment layouts and community spaces,…read morebut the management and service have declined so much that it overshadows everything good about living here. The most persistent issue is the garage, which has been broken for over six months with no permanent fix. I pay for a reserved covered parking space and one night at 11pm with a snowstorm on the way I came home to find someone parked in my spot with nowhere else to go. The leasing office did nothing and when I pushed back they claimed there was no towing enforcement. I called the towing company myself and they confirmed enforcement exists and that the leasing office simply has to make the call. They never did. My neighbor had the exact same issue and the unauthorized car sat there for over a week with no action taken. When we transferred to a new unit in March the apartment was delivered in appalling condition. Painted over hair on the walls, filthy cabinets, clogged sinks and drains, dirty windows and an unadjusted laundry room door. When we raised the issue we were told that is exactly why residents are not allowed to see units before move in, which is honestly not an acceptable response. They eventually offered a gift card but that does not erase the fact that we had to clean and fix someone else's mess ourselves. Having worked in property management myself I was genuinely shocked by what we walked into. To make matters worse the fire alarm goes off frequently in the middle of the night, often around 3am, making it nearly impossible to get any rest. If you have pets this is especially hard on them and it happens often enough that it has become a serious quality of life issue. On top of all this the communication is a real problem. Emails go ignored for weeks even when the issue is urgent like incorrect charges or maintenance reschedules. A newer leasing staff member has an attitude every time I come in and when I asked about reserving a community space three weeks ago I still have not heard back. It is disappointing because this place has so much potential. The spaces are beautiful but the service makes it very hard to recommend.​​​​​​​​​​​​​​​​

Excellent Customer Service. First time I called them, I was assisted by a person named Sheryll. She…read moreis extremely nice. I then went to visit their apartments. They were so clean and nice. A beautiful place to consider in you are moving to Sterling.

a great place to live. the old management was horrible, disorganized and truly didn't seem to know…read morewhat they were doing. the new management is really nice (Theresa). Donna was amazing!! she is so nice, professional and made you happy to call shady point your home. According to my mom, she lived in this property longer because of how amazing Donna was, despite the management team being horrible and clueless. It has a nice sidewalk, really quiet neighborhood, walkable to lots of things including a shopping plaza.

We can't say enough positive things about The Reserve at Town Center -- this place truly feels like…read morehome. From the very beginning, Tommy and Crystal made the entire experience seamless and welcoming. Their professionalism, patience, and responsiveness were unmatched. We had a lot of questions and visited multiple times before making a decision, and not once did they make us feel like a burden. They were attentive, knowledgeable, and treated our concerns with urgency and care. Since moving in, that same level of service has continued. The apartment itself is wonderful, and the maintenance team is equally impressive -- prompt, courteous, and dedicated to keeping everything in top shape. The grounds are always clean, there's plenty of parking, and you can genuinely feel the pride in how the property is managed. In a place like Sterling, where it can be hard to find a quality apartment community, The Reserve at Town Center truly stands out. If you're looking for a place where you'll be treated with respect and feel valued as a resident, this is the only place to be. Thank you again to Tommy, Crystal, and the whole team -- you've created something really special here.

They LOVE their jobs...and it shows…read more Leo is so responsive. he could have a thousand things to do, and he will still make a stop by to fix what's needed. Katelyn doesn't get lost in the numbers side of managing a property. While I'm sure she does well in that department anyways, it's so refreshing to see that the tenants come first and she's always happy to help. Sylvia is a humble and generous leader. When Katelyn has a plan, Sylvia will trust and execute. I'm very impressed by the obvious attention to morals and detail upper management like Sylvia have in order to have a property manager that runs things so smoothly. RAM partners do a PHENOMENAL job managing this property, and honestly they should be the very first choice for a place to live!!

The most concerning issue is that someone entered my apartment, yet management continues to deny…read morethat anyone entered the home. I know someone was in my unit, and instead of investigating the situation seriously or providing a meaningful resolution, they simply dismissed the concern. The fact that they would rather deny what happened than address it speaks volumes about how they operate. Nothing has been resolved. Every concern is met with excuses, blame-shifting, or complete avoidance of responsibility. Communication is unprofessional, and residents are often treated as though they are the problem rather than valued customers paying premium rent prices. For the amount of money charged to live here, the level of incompetence and lack of accountability is unacceptable. This situation has only reinforced what many other reviews already say about this property and its management team. Before signing a lease, take the time to read the reviews carefully. They tell a very consistent story.

Moving here has been the worst decision we've ever made. The apartment wasn't even move-in ready;…read morebroken stove, broken fridge shelf, broken bathroom fixtures, broken washing machine, and a front door handle that fell off twice. Water and the building smell like sewage constantly. The worst problems, though, are the health and safety issues. We've had multiple ceiling leaks where management left water damage behind walls and never properly dried the Sheetrock. Instead of fixing it correctly, they just patched and painted over it, leaving us with hidden mold growing inside the walls. There are cigarette butts and dog poop all over the property. Residents let their dogs pee and poop inside and don't clean it up. Carpets are stained and smell. The air quality is terrible. The HVAC system pulls in smoke from neighboring units, so our apartment constantly reeks of weed and cigarettes as if someone is smoking inside our apartment. Management's only response has been sending out reminders "not to smoke" instead of addressing the actual problem and holding anyone accountable. We've also dealt with roach infestations, which required an exterminator, and ripped window screens from a hail storm last year that were never repaired, making it impossible to open windows without pests coming in. Appliances like the dishwasher took weeks to replace, and basic maintenance requests are closed without the work ever being completed. To make things worse, they now charge residents for parking but don't guarantee a spot, and they also charge for guest parking and allow them to park anywhere including in the first two rows closest to our building. Unauthorized vehicles are never towed after curfew. There are no security cameras anywhere, we've had packages stolen. The elevator has been broken multiple times, and the keycard readers are often broken. Management is unresponsive, unprofessional, and neglectful. David even responded to my original review on google but never actually reached out or returned any of my calls or emails. This place is unsafe, unhealthy, and a total nightmare. Avoid at all costs.

Best apartment I have ever lived in. The front desk staff Megan and Derek and Shante were like our…read more2nd family and will be truly missed. The maintenance people and Gustavo were fast efficient and kind. Truly professionals in every way. We made some of our best friends here because it is such a close community. Always having fun social events and great communication. Never had any issues with loud parties or bad neighbors. Super dog friendly, kid friendly, amazing gym, seriously you won't regret living here. If we hadn't moved out of the city to buy a home with land we would still be here. Thank you for everything! -Josh and Jenna

I'm astounded by the audacity of this complex to not only charge more than $2200 a month for a ONE…read moreBEDROOM apartment but to increase their visitor parking fee (yes, you read that correctly) to $6 for 24 hours. It costs a guest SIX DOLLARS, more than a price of a cup of coffee, to park their car in the garage overnight. Not only is charging visitors a fee to park unfathomable given their rent rates, but in order to avoid a $200 tow truck fee, you have to 1. download an app, 2. scan a QR code in your parking spot, and click through 5 more screens before your parking is confirmed. And the best part? There is no service in the garage or the hallway leading into the building. It is a terrible design for a terrible procedure they have mandated to all guests of their loyal tenants. Hugely disappointing for a building with not much more to offer.

I have lived at Signature for 3 years. It's hard to imagine a better location and building. New…read moremanagement has taken over, they have kept the core of the excellent maintenance team from the previous owner, and things are good! Looking forward to continued improvements as things had slipped under previous ownership.

Great community, beautiful property. Lived here nearly 5 years now. It was relatively new when I…read moremoved it but there's been a focus on keeping everything well-maintained. The team is my favorite part of living here, whether the concierge, service or leasing. There are always going to be challenges, but what continues to impress me is the commitment to work through them. That hasn't changed since I moved in.

Faraday Park is an amazing and quiet property. I have lived here for a little less than a year…read more(with the hope to live at the property for another year). The staff is friendly and always willing to resolve any issues or concerns. I love how the maintenance team is quick to respond and resolve maintenance requests. Between both buildings, there are plenty of amenities to include quiet rooms, multiple gyms, and spaces for large events. I will say, the noise travels when you are in those spaces so be careful towards the end of the night. I love how the apartment tries to host an event at least once a month.

Arrived early for my chiro appointment around the block as there is so much new construction. Came…read moreacross these luxury apartments Faraday Park and they are maintained really well with green space between buildings. I saw they were offering discounts for new renters. They must be really nice inside.

(Keep in mind these other reviews have come from disgruntled previous tenants.)…read moreI have been living here for 2 years and they have made great strides in improving their office and maintenance team, which is really appreciated. This complex is probably the least expensive in the area and you get a lot for it. Full size appliances, washer dryers in unit, trash pickup from your door, and great trails right outside the buildings. The clubhouse has a fitness center. There's a pool and tennis courts. Follow the rules, respect your neighbors and community. Give it a look!

Avoid renting here at all costs. HORRIBLY managed! Last…read morenight my car was towed from the parking lot because there wasn't a parking pass displayed on the windshield! WTF??? I've lived here for almost 3 yrs, never heard anything about a parking pass! Apparently they sent an EMAIL about this new "policy". An EMAIL? Seriously???? What year is this? I'm on a computer 10 hours a day. I don't check my personal email unless I'm looking for something! I got a personal PHONE CALL because I was leaving an EMPTY trash can outside where it belongs, saying I was going to be fined. I get a WRITTEN NOTICE on the front door because someone in ANOTHER BUILDING is putting cigarette butts in the back of the building, threatening people with eviction, but they initiate a policy, if not followed, will result in the cost and inconvenience of having your car towed, and they notify the residents VIA EMAIL??? WTF???? STAY AWAY!!!!!