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    The Point at Ridgeline

    3.9 (13 reviews)
    Closed 9:00 am - 6:00 pm

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    Yelp, not sure why you keep deleting my review, this is a real review from a resident of The Point at Ridgeline. I am writing this review, due to the deep rooted issues that plague Point at Ridgeline. This is not my style, as online messaging is ineffective, but in this situation it is needed, to help bring awareness to their mentality. Management of the Point at Ridgeline it is well documented online and between us the issues with the visitor/ resident parking, and my favorite the package room. The trash room is not an issue for me since I reside on the other side of the complex, but your response to complaints and reviews by residents are misleading as seen by the photos of the trash room on 1/10. Does this issue look resolved? Management you are also well aware the true driver of this review, is not the above issues, but what my guest encountered this weekend, and now your lack of sincerity and dishonesty in your com with me. Since my family and friends are now impacted, it's time to ensure others don't make the same mistake. Your visitor parking situation is a farce, you've gone from free limited visitor parking to $8 overnight limited parking. Even after receiving funds for parking via the app, Panco Management still had my visitors vehicle incorrectly towed. When I reached out numerous times via email, phone and emergency phone - I received nothing, until I resolved the situation on my own. Thanks for an email hours, hours, hours later that was completely irrelevant, dishonest and likely a cut/ paste. Additionally, you have censored the community portal (see photo). You declined my comment for other residents to understand that the messaging by Panco (YOU) was incorrect, in an effort to ensure their vehicles would not be towed. Why would you decline this message? Possibly because of the optic, and your lack of respect towards the residents at the Point at Ridgeline. You didn't care if residents vehicles were towed, you are only concerned of your image and generating revenue at all cost. I ask that the Management Team reflects on how they are treating their residents, and the guest of their residents. How would you feel if your mom, dad, sister and/ or brother lived here, and was treated this way? On a side note, for the Management Representative that said these issues at Point at Ridgeline is life, you are 100% incorrect. I pay $2000 a month for you to resolve simple issues, to make my life easier as a resident - or at least normal. Life issues, are issues like a fridge needing a new light, or the dishwasher breaking - things that are expected to happen. Issues like parking, trash rooms and package rooms should have resolution without any impact to your residents (ME) - actually your residents (ME) shouldn't even be aware of these issues because they are resolved without our life's being disrupted and negatively impacted; such as, missing packages. Let's not even get started with the rent and lease agreement issues we keep having, in which I am ALWAYS RIGHT. Your math is always wrong, but ironically always favors Panco (YOU), but again ALWAYS WRONG. It is 1/31/2021, and Panco you still have not resolved your improper towing of my guest vehicle. In a barrage of excuses and finger pointing by Panco Management nothing has been resolved. You could at least credit the $8 she paid for parking, but even that exercise is filled with excuses. Provide resolutions for once!!!

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    2 years ago

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    1 year ago

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    4 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    This apartment community is beautiful and you can tell they take a lot of pride in the upkeep! The staff is very helpful and friendly.

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    6 years ago

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    6 years ago

    This place is great! And the burritos for resident event this morning were delicious! all the staff here are kind and courteous!

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    6 years ago

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    Ask the Community - The Point at Ridgeline

    The Avant at Reston Town Center by Bozzutto

    The Avant at Reston Town Center by Bozzutto

    (15 reviews)

    If you want to walk by human feces in your parking garage (twice!) and be ignored by management,…read morethen The Avant is for you! Building maintenance in public areas is sketchy too, as my neighbor was stuck in an elevator for 38 minutes and gates separating retail from resident parking are frequently broken in the up position. On the bright side, apartment maintenance is good as they are very responsive - many times they fix things on the same day.

    Lived here over a year now. While the apartment itself is great: large windows, high ceilings,…read morestainless appliances, granite counters, etc. a kind of loft feel to it; I'm disappointed that there literally is nothing between you and your neighbor. If you get someone loud, you will hear EVERYTHING. It doesn't help that they designed it with the kitchen cabinets against bedroom walls so every cabinet and drawer slammed bangs against your bedroom wall keeping you on whatever rhythm your neighbor is on. Also, if your neighbor cooks stinky food, it will be like you cooked it. It will stink up your apt. It's too bad construction was cheap on the walls. They did a good job between floors. I can't live here anymore - the sounds and smells are daily. It's like torture and puts you in a terrible mood. It's supposed to be your respite and it hasn't been that way since my two neighbors have switched out. As an aside, the trash disposal system is always breaking down and people have nowhere to throw their trash so it piles up in the room. Thankfully, someone comes daily in the AM and they clean it out. Leasing is really nice and day concierge folks are pleasant. Maintenance is also considerate and do a good job. Shame about how paper-thin the walls are. They are ridiculously thin. Going to try and post a video of what I hear on a daily basis. If it weren't for this huge issue I'd stay here indefinitely.

    Passport Apartments Herndon - Modern kitchen with sleek finishes

    Passport Apartments Herndon

    (4 reviews)

    I've lived at Passport for two years and genuinely love the apartment layouts and community spaces,…read morebut the management and service have declined so much that it overshadows everything good about living here. The most persistent issue is the garage, which has been broken for over six months with no permanent fix. I pay for a reserved covered parking space and one night at 11pm with a snowstorm on the way I came home to find someone parked in my spot with nowhere else to go. The leasing office did nothing and when I pushed back they claimed there was no towing enforcement. I called the towing company myself and they confirmed enforcement exists and that the leasing office simply has to make the call. They never did. My neighbor had the exact same issue and the unauthorized car sat there for over a week with no action taken. When we transferred to a new unit in March the apartment was delivered in appalling condition. Painted over hair on the walls, filthy cabinets, clogged sinks and drains, dirty windows and an unadjusted laundry room door. When we raised the issue we were told that is exactly why residents are not allowed to see units before move in, which is honestly not an acceptable response. They eventually offered a gift card but that does not erase the fact that we had to clean and fix someone else's mess ourselves. Having worked in property management myself I was genuinely shocked by what we walked into. To make matters worse the fire alarm goes off frequently in the middle of the night, often around 3am, making it nearly impossible to get any rest. If you have pets this is especially hard on them and it happens often enough that it has become a serious quality of life issue. On top of all this the communication is a real problem. Emails go ignored for weeks even when the issue is urgent like incorrect charges or maintenance reschedules. A newer leasing staff member has an attitude every time I come in and when I asked about reserving a community space three weeks ago I still have not heard back. It is disappointing because this place has so much potential. The spaces are beautiful but the service makes it very hard to recommend.​​​​​​​​​​​​​​​​

    I've been living at Passport Apartments since March 2023. Not only was the rental process easy and…read morehassle free, they worked with me on every corner! The staff (you know who you are) are amazing!! This is a wonderful place that has everything to offer! I love the staff, apartment, amenities (workout gym, pool, common space, lounge, events like Wine-down Wednesday, home automation, mobile alert package delivery, and more), convenience, and covered reserved-space parking. Everything is so easy, neat, quiet, clean, and very safe. Absolutely recommend this place 100%! I chose a single bedroom unit overlooking the pool and common areas. So nice! I really enjoyed sipping a glass of wine from my balcony on peaceful evenings, and even more so from the top floor open-space lounge overlooking Herndon towards Dulles airport. Great place to hang out with friends and just relax. Some feel the price is a bit high. However, I shopped around and Passport Apartments hands-down is THE BEST deal you will find for a luxury apartment in Herndon! I can't recommend it enough - you will love it! PS: Tell them Mark sent you!

    Aperture - Dining, shopping, and movies just moments away from your doorstep

    Aperture

    (20 reviews)

    Feedback I strongly…read moreadvise new residents considering Aperture to thoroughly evaluate the complex or explore alternative housing options. Several factors warrant caution. Firstly, Bozzuto permits Global Luxury Suites on Airbnb to occupy "corporate apartments" throughout the complex and other properties. This practice is not disclosed to residents, and Airbnb guests do not adhere to the lease agreement. Secondly, management is largely absent and rarely available. While Christopher Artola is reported to be the manager, during my three-year residence, I never encountered him nor had the opportunity to address the complex's numerous issues. Thirdly, Aperture experiences significant maintenance problems, including trash disposal, parking garage door repairs, and elevator downtime that can take weeks or months for repairs. Fourthly, the complex faces a substantial security challenge involving homeless individuals sleeping in the stairway, stolen vehicles, squatters residing in apartments, and widespread marijuana smoking in hallways, elevators, and outside the building. Overall, I strongly urge anyone contemplating Aperture to reconsider and seek alternative housing options. Despite repeated attempts to communicate with the leasing office and management, their assistance has been consistently inadequate and unresponsive to the concerns raised. All these concerns and multiple others compelled me to move out when my lease expired. When I signed the Notice of Intent to Vacate, I attached a sign letter detailing all my issues, which I hope Bozzuto upper management will read and address.

    While our apartment is modern and well maintained, the staff is great overall (evening and weekend…read moreconcierges aren't usually helpful or present), we have a few major issues that really negatively affects quality of life. It is an expensive apartment for the following issues to be constantly plaguing the residents of this apartment community. 1. False fire alarms: since the start of 2022, we have had probably 8-10+ false fire alarms over the span of 3.5 months. All but one alarm has been between 2-4 am. They keep saying it will be fixed, and they've had contractors come out to resolve the issue, but we still continue to have fire alarm issues. This also creates an unsafe situation, because residents now assume all fire alarms are due to a malfunction of the alarm system, so if there was an actual fire, it could result in a lot of harm. 2. Noise from outside. While the natural light from the floor to ceiling windows is lovely, they provide zero sound barrier. You hear everything. We face the construction of the hotel being built, so all you hear from around 6:30-7 am until 5-6 pm, is honking, banging, whistles, etc. from the construction site. When you can finally tune out all of the construction blaring, you'll hear EMS sirens. EMS is called to the metro station across the street daily, if not multiple times a day. They also just opened a new fire department right up the road so you hear that siren quite frequently. 3. Light from the construction site: at night they have giant 3-4 story lights, almost like a football stadium lighting, to light up the entire construction site for nighttime work. This results in light pouring into the house at night. We had to buy two sets of black out curtains and layer them in our bedroom to try and not feel like we were sleeping in a spotlight. When the weather warms up and the night construction is in full force, it can be quite loud too. They don't plan on the hotel being done until 2024-2025, so keep that in mind if you are considering aperture. If you face the new hotel, it will eventually block the sunrise and morning sunlight as well. Which is very sad and a big negative for living here in the future. 4. Hallway noise. The doors to the apartments have no sound barrier, so you can hear noise from the hallway, and when passing apartments you can hear all conversations clearly. Makes you feel like you have little privacy.

    Exo Apartments

    Exo Apartments

    (27 reviews)

    EXO's beautiful twin towers (named Iris and Ora) are 16 stories high with 3 levels of underground…read moreparking. Each floor has an average of 14 units, totaling 457 units, which is a lot of units. For buildings with this many units, working elevators is not anything less than an essential function for access and safety. For a solid two months only 2 of the 3 elevators in the Ora building have been working. And as of 7/20/25, only 1 of the 3 elevators in the Ora building is working. EXO repairs, when requested for worrk in the units is honestly usually remarkably quick and top quality. Things understandably require servicing in the common areas of all buildings as well. What is incredibly awful at EXO is how long common infrastructure (elevators, water breaches, loading dock door) repairs take here. I will not be renewing my lease when it ends in early 2026 as a result of these intolerably long infrastructure repair lags. It not only concerns me but actually frightens me that it is only a matter of time before something catastrophically tragic happens from the persistently routine benign neglect.

    "We have long tolerated the mismanagement of this building, but that ends now. The measure of a…read morecompetent organization is leadership that acts decisively, holds people accountable, and shows concern for residents. Unfortunately, Ms. Iesha Gill is not that kind of leader. Her lack of leadership is mirrored by a staff that appears unmotivated, unresponsive, and ineffective. This failure in management reflects poorly on the Greystar brand..." I saw this review prior and I figured I would add my two cents. So far, the property has met basic standards, but there is room for improvement. I am not interested in pointing fingers, yet. I have recently read a number of reviews associated with this property, and there has been some truth to them. There is also a lot of emotion flowing from them. The responses from staff associated with the property likely do not endear them to the complainants, either, though they are professional at minimum. These were not exactly flattering portrayals of the property, its brand owner, or the staff. I am willing to give the management team the benefit of the doubt for the time being, however. I am rating this a middle-road three stars until such time I determine this property's conditions, amenities, and atmosphere improve or decline and live up to the expectations laid out for me as a tenant prior to leasing. More to come as it develops.

    The Point at Ridgeline - apartments - Updated May 2026

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