Chose this place because of the Harris Teeter, amenities, quiet, safe secure parking, close to malls, Dulles Toll Road, IAD, and clean. Had no problems for several months, but my work takes me out of town a lot so, really just want a secure place to not worry about my stuff while I'm gone. Occasional fire alarms but have lived through them.
They have an agreement with Battlefield Towing who patrols their secure parking garage that you will pay extra for to have covered safe parking. I came home to my surprise thinking my vehicle was stolen. I called the number on the wall. They alleged that I was in violation of parking infraction and not properly showing parking tabs while vehicle was stowed. Vehicle is in compliance, insured, and was improperly taken without consent from exclusive possession of garage space, parking and garage addendum Monroe Place Lease Stipulation. Black skid marks show where the vehicle was towed hard and recklessly afterhours to add fees. When I went to pick up the vehicle, the woman at the counter was argumentative. I said that I'm leaving on travel again, would she be towing again since the vehicle is in compliance. She said yes that I would need to print out documentation and have it sitting properly on my dashboard. That's utterly ridiculous, she began to threaten me, I paid for the vehicle, she walked off cussing. The tow truck operators began to haze me, walking back and forth, I didn't know how to get my vehicle and car out of the enclosed garage. I walked and drove. One of the tow truck operators said that I needed to figure it out myself and that the woman is the only person that could let me out. My vehicle was extremely dirty and had a sticker on the window, I began to peel it off and waited. I walked around looking for another exit. Still hearing the woman cussing and saying she was going to beat my ass, I called 911 and told the operator that the tow truck company was not letting me out of the garage and that I did not know what to do. I said they were threatening me, the door flung open and one of the operators was holding her back. I called 911 back and told them that they let me out. They told me that its no longer an emergency and that I would have to file a complaint online. Sheppard Bratten The Point Manager sided with Battlefield Towing for the $298.99 tow including afterhours emergency then I received the 2,196.68 monthly bill that includes the secure safe parking fee - which I do not feel safe or secure at all. So folks if you stay here, they will be in your apt monthly to do some inspection or kill the roaches and they might tow your car when your out of town and give 0 empathy. read more