We moved into the Elms in October 2015. We have not had any "major" issues and the leasing office…read morestaff has always been quick to address any problems or issues. They are nice and courteous and a pleasure to work with. They have begun renovating apartments which is nice. I HATE my current kitchen and bathrooms, I am in a non renovated unit but this may change within the next couple of months as they are now able to renovate your unit without you having to move out and transfer to a renovated unit. I have toured the renovated models and they are a lot nicer than the renovated units at the Edgemoore or Sussex. They have granite counter tops and steel appliances. We also recently got a new washer and dryer unit. I wish that they were getting rid of the carpet and putting wood floors throughout the unit but they are not. Whenever something needs to be fixed the maintenance staff is really quick to resolve the issue. We had an issue with ants this past year and I think it was as a result of the new siding that was being installed and all of the rain we were experiencing. We are on a 3rd floor unit. I called it in and the staff took care of it. I have not seen any ants or other bugs since. The neighborhood is quiet, which is a plus for me. We always find plenty of parking even when coming home late. The only gripe I have about the complex is that when you renew your lease you have to pay a portion of the amenity fee again ($125) and we don't really have great amenities. The "gym" consists of 1 treadmill, 1 elliptical and two weight machines. The space is also very small. This could certainly be expanded. We do have access to the Kingstowne community gyms so that sort of makes up for it. Overall, our experience leasing at the Elms has been a pleasurable experience.

Do not move in these apartments. The apartments are archaic - they have heating and air issues, no…read moreinsulation and the appliances are old, Management is very rude and their main office is even worse. They task their old creepy maintenance men with spying on single female tenants, to the point where they had one to follow me to my apartment. I would never advise anyone to move here.

The Landlord Sue and her husband, Claude are the absolute BEST. Together with the awesome…read moremaintenance man Willie they all make living here a worthwhile and enjoyable experience. The keep the premises spic and span! I am very grateful our paths crossed.

I lived in this complex for a little over 2 years and never had any issues or made any complaints…read more Mrs. Sue and her team were amazing and definitely exceeded all expectations. I highly recommend this complex especially if you're military it's literally an 8-9 minute drive to and from base (Ft. Belvoir). Also, never had an issue with bugs or rodents!! Big shout out to Willie as well! he is always there when you need him! Again, great management and lovely people!! -Alyssa

I came here after a horrible renting experience. The units are pest free - I had bad neighbors…read morepreviously and had a serious pest problem. It doesn't matter how clean you are if your neighbors aren't. The neighbors are wonderful. The common areas are well cared for. Amenities are great, not the newest but in fine form. HOA is lower than other places I looked at. The neighborhood is generally very quiet. Your biggest nemesis or annoyance will be aggressive birds during mating season. I'll take that. Silly birds. The HOA is very responsive and eager to please residents. Pools are clean, playgrounds are clean, it's a glorious place. I love living here. It's peaceful, affordable, and a great place.

A lot happened while I was here, and I'll keep it to 3 specific things:…read more - When I moved in they were repaving the parking lot. I wasn't told about this until after I signed my lease and wasn't able to move in. They asked if I could come back tomorrow when it should hopefully be dry. After a lot of back and forth, they let my father and I stay in the show room apartment for two days, which didn't have a working shower. - After the snow storm, they barely did any plowing and kept sending everyone that they aren't responsible for maintaining the parking lots. People started shoveling spots and putting furniture in them to mark their territory. Emails were sent that nobody can do this, and they said maintenance would remove it, but they never did. Then one morning I discovered one of my tires was slashed because of a parking spot. This is a hostile and unsafe place to live, management did nothing. - Once it warmed up, I discovered my AC wasn't working. Once they finally came to check on it, they determined the unit needed to be replaced. After several days, I came home to a note on my door they replaced it and there was some flooding. I walked in to find 3 industrial blowers going, pulled up carpet, and my furniture all moved around. It was in the living room, bedroom, and bathroom. I wasn't called or emailed this had happened. The next day, I called the emergency maintenance number several times and nobody answered. Then I tried to find an email to send to them but that was not possible, the only way to contact them in a written form is through the websites contact portal. A few hours after that, someone replied basically saying someone would contact me "soon". Eventually the maintenance guy called me back and I asked what had happened, what's the plan? He didn't know, said they would be there Monday. Now it's Monday, I went to the office when it opened and asked for the manager, who isn't going to be in until noon or something, and was told basically nothing. They will dismiss your concerns. They won't talk to you or try to address any issues. Don't live here. It's the worst places I've ever been.

I've lived here for over a decade, in 3 different apartments. The property is older (1980s) and…read moreother than cosmetic repairs, there is a list of things that needs to be replaced or repaired. My electric bill ranges from $200 to $500 because the windows aren't seeled anymore due to age, the sliding glass doors no longer fit or close properly, and the newer steps are already cracking. I pay about $3500/month for the unit, which is a 3 br/3 ba, and the electricity is ridiculous. Typically exterior painting or repairs have preceeded a new owner; as we had the exterior painted a few months ago, this is what I expect is happening. The company hired to paint didn't bother to replace moldy insulate the walls, which I took pictures of. This adds to the sky-high electricity prices. In the summer I have my AC on and portable fans to make it tolerable. In the winter, I've got flannel sheets, socks and a sweatshirt on to sleep in, and numberous blankets. It is still very cold, and I'm from about 20 minutes south of the Canadian border, so I'm used to cold. The office is a revolving door of workers, so there is no continuity and little understanding of the long term issues with the property. Some of these issues could be taken care of if the managers would walk the property once in awhile. The claim that they don't know isn't believable as they are on site and some of the maintenance workers live here. The location is great, however the traffic is going to be picking up with the new hospital, townhouse development across from Lane Elementary, and the new Government center behind Chili's.

Very disappointing experience with Sullivan Place. Management constantly adds unexpected additional…read morecharges that were never clearly explained. Even after moving out, we received a long list of extra fees that seemed unreasonable. Communication with the management is very difficult. They are not willing to work with tenants or offer any flexibility, and it feels like they are always looking for ways to charge more money. Overall, the experience felt very stressful and unfair. I would recommend future tenants to read every detail very carefully and be prepared for many additional charges.

TERRIBLE! 1…read more Residents are FORCED to use a unheard of internet provider at an OUTRAGEOUS cost! 2. Management is rude and often ignores messages from residents not to mention you can never get a hold of anyone to speak to face to face. The General Manager doesn't even give out a direct email address to talk to her! 3. DIRT everywhere! In hallways, and floors not to mention there's trash being thrown all over the trash rooms! 4. Horrible security! Front doors are not very secure. Hardly any cameras anywhere! Security guard plays on his phone all night! 5.. Restricted dog breeds are all over the Community and I receive a unjustified and wrong notice regarding a potential pet in my apartment! 6. Residents are dirty, loud and management does t do anything to rectify the issue! 8. My shower had BLACK MOLD when I moved it and I clean my apartment regularly and is still an issue I'm having to this day! 9. My sink still has black stuff coming out of it as well as my toilet! 10. My washing machine and dryer are old as dirt! I only live here due to the proximity to work! AVOID AT ALL COSTS On a positive note, they do a good job at negotiating a rent increase but it's a struggle to even get that! You'd think that a tenant that's been here for 5 years and is in EXCELLENT STANDING wouldn't have to put up with ridiculous rent increases every year!!!!!

I have been leaving at Rose hill for about 9 year, it's the best place I ever bee, maintenance is…read morethe best, customer service is excellent they always on point I have zero complaints I love it..

Do not move here. Walls are paper thin, management doesn't address any issues you have and…read moreneighbors are ghetto and inconsiderate. The stairwells always had trash, used napkins, and smelled like cigarettes and marijuana. Loud noise from the unit below us every single night for months and management never did anything. We could not get a single nights sleep. It was so bad that we had to sue the management for not enforcing the lease terms. After winning in court, we were able to break the lease without any penalties and we ended up moving 8 months into a 12 month lease in the middle of a snow storm. It was that bad. Management here is abysmal. TLDR: Do not move here under any circumstances. They are nice to you until you sign the lease then they will treat you like garbage. Plenty of other decent apartments around Alexandria. Also, do not believe any of the 5 star reviews, most of them are from people who toured the place one time and management is probably giving incentives to leave a good review.

The front desk people are super sweet. Ive been living here for only a few months and it has been…read morethe most welcoming community! I love with our loft apartment and the matience is extremely attentive!!

Mindy is AWFUL! I lived at this complex for five years and neither myself or my husband ever had a…read morepleasant or civil encounter with her. She rushes you off the phone and expresses clear annoyance if you ask a single question. She has no problem taking deep breaths to show you she has no interest in helping. On my move out day, she reached out to let us know a piece of the blind was chipped and made sure to inform us she had taken a photo of it "as proof." I'm astonished this woman still has a job there. The complex is ok. It was better when we first moved in. Parking is limited bc they decided to offer reserved parking spaces which leaves very few available, forcing you to park outside of the gate. We, along with several others, had our car broken into. There are only two dumpsters so be prepared to drive your trash if you aren't lucky enough to live near one of the two. Maintenance is quick. But if you ever need any type of assistance from the leasing office, be prepared to be treated like garbage. There are far better complexes that don't come with attitude and rudeness.

Rating is based on touring and getting information for the one bedroom…read more The leasing agent, Azia, was pleasant and knowledgeable. The one bedroom floorplan was functional and there were a good amount of closets. I did like the fact that there were ceiling fans in both the living and bedrooms, not typical from the many tours I have been on. I also liked that this community was only charging $50 for the amenity fee, while most other communities with comparable amenities were charging $300+. I have yet to decide if I will sign a lease here or not yet.

on going service issues are making my home unlivable. We have had an issue with a sewage/gas like…read moresmell in our home for over 6 months. Now, rather than being isolated to the bathroom, it's spreading all over my home in all vents making it impossible to live normally. The service team can never find a solution and does not communicate clearly what next steps are. Our AC was down all summer and we have been dealing with this smell for over 6 months. After over 5 home visits to identify the cause of the smell, now they are saying something is trapped in the vents blocking the flow but they can't even check because they can't access the roof. I don't know how long they expect us to live like this. We truly regret renewing our lease here for another 12 months. It's to the point where opening the windows and balcony can't even get the smell out. i'm already mentally prepping for them to not have an answer tmw when they are supposed to check or to be given some long wait time to make the fix. We are beyond frustrated.

I am updating, my review. The owner's from manchester reached out and said, that things have…read morechanged since, 2023. Yes, they have they changed the carpets and painted but, i still know a couple of people that live there and they still complain about mostly the same things. You can change carpets and paint all you want but, if you still not dealing in a manner where you should have the courtesy to reach out to tenants and, hire people who really care about the people and community then, fixing the property won't address those other issue's. P.s. Things are ran differently? Then, take off the amount your company says, we owe for leaving the apartment dirty and damaged! A big lie!!! I have pictures and videos. No one ever reached out to me when i tried to present my evidence. The apartment was left spotless, and yes, since 2023 i have not heard anything back!!

This place is a joke they will take your security deposit money then deny you for an apartment but…read morewont reimburse you your money. I have been trying for weeks to recoup but no luck. If you do fill out an application do not give them a security deposit until you know for sure your application has been accepted.