Our apartment at Windsor Kingstowne (formally known as Sussex At Kingstowne) will forever hold a…read morevery special place in my heart. My husband and I moved here in summer of 2021- newly married and ready to share a space together. We were matched with Tsehai, who was very personable and professional and guided us through the process. After viewing the Ashley layout, we felt like it was the perfect space for us and quickly applied. I do recall being a little disappointed to know that our 2nd floor apartment came with carpet when I was led to believe apartments had vinyl flooring. Soon after we moved, the complex changed management companies and their name to what it's called now. As for our apartment, we absolutely loved the layout. Our bedroom was huge! We were able to fit a king size bed and 3 full size dressers, a desk and still had room to spare. The closet was also a decent size. At first, I wasn't particularly a fan of the way their jack and jill sinks were set up but after living there for a while, I appreciated having a sink in the bedroom. I wish the bathroom was bigger but it got the job done. We had a problem with stains on our ceiling which maintenance claimed was because we took hot showers but in reality I honestly think it was some kind of mold. Another personal issue was our the height of our sinks and toilet. Both sinks were very low and as someone who is average height, I was straining my back any time I used it. The toilet was also on the smaller side and very low to the ground. I do believe they may have updated everything because I toured their newer units and the upgrades were very nice. The kitchen size was good and I loved having a gas stove, definitely a plus! Our neighbors were quiet and we never heard anyone walking above us or hear our neighbors between our walls. Everyone was respectful of each other. Over the last 3 years, I did enjoy my time living there but were a few problems as well. Over the last year, there were doing a lot of repair work on the roof and siding. We didn't receive any notice for such construction which would start at 8am all the way in the afternoon. My husband and I both work from home and it was very inconvenient for us. Even if we didn't WFH, the sound was absolutely insane - it was as if they were drilling holes in my own house for 8 hours straight. We eventually did receive a few emails here and there letting us know that construction was taking place but the streets and buildings they would mention would be incorrect so we actually never knew when they would be working outside our place. Another problem with this construction project was parking. Contractors would leave their equipment in the parking lot overnight and we would run out of parking spots by 8pm. They didn't let us park under the canopy as courtesy nor provide alternate options during this time. I do wish this was handled better considering the construction project was on going for a few months. Our AC would also break multiple times a year - they did eventually replace the whole system but scheduled it without my consent and I woke up to a male banging at my door at 8am insisting he's a hired contractor but was in plain clothes. I refused to let him in only for him to return with Windsor maintenance which was a relief once they told me what was going on. Maintenance was professional and prompt with their service but the stain on our ceiling was a constant battle and they never offered a permanent solution. I also noticed that it was hard to communicate with management via email - I recall sending messages through their portal and via email and almost never heard back. They do have a phone number to the leasing office but again, either no one would pick up so I would have to leave a message or off site receptionist. Lastly, one thing that is still an on-going issue was related to our last payment upon move-out. We were sent a bill for our last months utilities which included a $150 charge to paint the stained ceiling in our bathroom. We received the bill on June 28th with a payment due date for July 3rd. I called the office on July 1st to inquire about the $150 charge that should not have been our responsibility - I was told someone would call me back but no one did. I called back on July 2nd and again, had to leave a message but someone did call me back this time to let me know that I should contact them via the final bill email so the proper team can assess the problem. No one responded back and the bill was sent to collections the following day. I wish this was handled a little better and I'm disappointed with the lack of communication and care; now I have to deal with the collections department for an incorrect bill.

I live at Windsor Kingstowne, and I couldn't be happier with my choice! Great management team. The…read morecommunity is beautiful, and well-maintained. The apartment itself is spacious and modern, with great natural light and top-notch amenities. One of the standout features for me has been the maintenance team especially Jose. They are incredibly responsive and truly dedicated to ensuring residents are satisfied. Their professionalism and efficiency made all the difference! Overall, I highly recommend Windsor at Kingstowne to anyone looking for a comfortable and supportive living environment. M.E

The Landlord Sue and her husband, Claude are the absolute BEST. Together with the awesome…read moremaintenance man Willie they all make living here a worthwhile and enjoyable experience. The keep the premises spic and span! I am very grateful our paths crossed.

Great management. Safe place to live. Close to stores, post office, restaurants, parks. Have…read moreswimming pool that is clean. Other tenants are friendly and will even go out of their way to say hi. Laundry facility is onsite. Apartments are good size and clean. No bugs or rodents. Overall good place to live.

I came here after a horrible renting experience. The units are pest free - I had bad neighbors…read morepreviously and had a serious pest problem. It doesn't matter how clean you are if your neighbors aren't. The neighbors are wonderful. The common areas are well cared for. Amenities are great, not the newest but in fine form. HOA is lower than other places I looked at. The neighborhood is generally very quiet. Your biggest nemesis or annoyance will be aggressive birds during mating season. I'll take that. Silly birds. The HOA is very responsive and eager to please residents. Pools are clean, playgrounds are clean, it's a glorious place. I love living here. It's peaceful, affordable, and a great place.

My husband and I moved into the Henley a few months ago. CeCe is was the one who helped us get all…read moreof our paperwork done. She was SO kind throughout the whole process and willing to help us with whatever we needed. The area is very nice and in a good location. Would recommend living here!

I am extremely disappointed with the maintenance and overall upkeep of this community…read more For approximately two and a half months, we have been dealing with this issue in my child's bedroom. As you can clearly see in the photos, there is a large open gap between the carpet/flooring and the baseboard/wall. We have reported this problem repeatedly and have gone to the leasing office around ten times asking for it to be properly repaired. Maintenance has also come several times and attempted to address it, but after all this time, the problem is still not properly fixed. This is my child's bedroom. It is extremely frustrating that something like this can remain unresolved for months despite so many requests. Residents should not have to keep going back to the leasing office again and again just to get a basic maintenance issue properly repaired. Based on my experience, the maintenance, communication, and overall care of this community are very poor and need serious improvement. I am attaching photos so people can see the condition for themselves. I hope management finally takes responsibility and provides a proper, permanent repair.

I am still working through my move out and will return to update my experience rating once the open…read moredisputes are closed. I do not recommend this property if you are looking for a luxury style community. The property is marketed as such, however the age and wear and tear on this property is very apparent. It works, but I recommend considering similarly priced competitors even if they are slightly more. Read the reviews And make the decision that's best for you and your family, but please consider the review history of this property. It is reflective of the true experience. It works, however they do not provide a living experience remotely close to other luxury's properties in the area. Location is great, and if you can manage to find a reasonably priced unit, go for it. Just understand this is not a luxury property. It's fairly safe and they've made a few recent cosmetic changes. It worked for me for awhile, however they are similarly priced to several other communities in the area that provide a much better quality of living than the Sullivan has to offer. Make sure you walk the actual unit you apply for, do not recommend signing blind. Some of the listed units are not as advertised. Good Luck.

Very disappointing experience with Sullivan Place. Management constantly adds unexpected additional…read morecharges that were never clearly explained. Even after moving out, we received a long list of extra fees that seemed unreasonable. Communication with the management is very difficult. They are not willing to work with tenants or offer any flexibility, and it feels like they are always looking for ways to charge more money. Overall, the experience felt very stressful and unfair. I would recommend future tenants to read every detail very carefully and be prepared for many additional charges.

Do not move here. Walls are paper thin, management doesn't address any issues you have and…read moreneighbors are ghetto and inconsiderate. The stairwells always had trash, used napkins, and smelled like cigarettes and marijuana. Loud noise from the unit below us every single night for months and management never did anything. We could not get a single nights sleep. It was so bad that we had to sue the management for not enforcing the lease terms. After winning in court, we were able to break the lease without any penalties and we ended up moving 8 months into a 12 month lease in the middle of a snow storm. It was that bad. Management here is abysmal. TLDR: Do not move here under any circumstances. They are nice to you until you sign the lease then they will treat you like garbage. Plenty of other decent apartments around Alexandria. Also, do not believe any of the 5 star reviews, most of them are from people who toured the place one time and management is probably giving incentives to leave a good review.

I've been charged $1,580 for the following: AC duct cleaning, floor seal for pet damage, and carpet…read morereplacement. I'm hoping to get my deposit and my excess balance, but to my surprise, I owe them. I cleaned the unit before surrendering the keys. We stayed there for 2 years and 3 months, a family of 3 without pet(s). Our stay was decent except for the parking issue, and we wanted a good exit with them, but the charges did not convince us in return. Are they charging me for all the replacements if they are upgrading the unit? The floor is neither new nor sealed, and I don't have any pets. AC duct cleaning should be part of their maintenance. They just completed the cleaning, and the filter was changed last November. Isn't it part of the maintenance I am paying for? Lastly, are they not changing the carpet if you stayed for over 2 years (vacuumed before moving-out)?

The front desk people are super sweet. Ive been living here for only a few months and it has been…read morethe most welcoming community! I love with our loft apartment and the matience is extremely attentive!!

Mindy is AWFUL! I lived at this complex for five years and neither myself or my husband ever had a…read morepleasant or civil encounter with her. She rushes you off the phone and expresses clear annoyance if you ask a single question. She has no problem taking deep breaths to show you she has no interest in helping. On my move out day, she reached out to let us know a piece of the blind was chipped and made sure to inform us she had taken a photo of it "as proof." I'm astonished this woman still has a job there. The complex is ok. It was better when we first moved in. Parking is limited bc they decided to offer reserved parking spaces which leaves very few available, forcing you to park outside of the gate. We, along with several others, had our car broken into. There are only two dumpsters so be prepared to drive your trash if you aren't lucky enough to live near one of the two. Maintenance is quick. But if you ever need any type of assistance from the leasing office, be prepared to be treated like garbage. There are far better complexes that don't come with attitude and rudeness.

Nice layouts in units, mostly quiet, nice location, and reasonable rental rates. Also property…read morelandscape well maintained.

on going service issues are making my home unlivable. We have had an issue with a sewage/gas like…read moresmell in our home for over 6 months. Now, rather than being isolated to the bathroom, it's spreading all over my home in all vents making it impossible to live normally. The service team can never find a solution and does not communicate clearly what next steps are. Our AC was down all summer and we have been dealing with this smell for over 6 months. After over 5 home visits to identify the cause of the smell, now they are saying something is trapped in the vents blocking the flow but they can't even check because they can't access the roof. I don't know how long they expect us to live like this. We truly regret renewing our lease here for another 12 months. It's to the point where opening the windows and balcony can't even get the smell out. i'm already mentally prepping for them to not have an answer tmw when they are supposed to check or to be given some long wait time to make the fix. We are beyond frustrated.

Just moved my mom into the 4th floor and the Apartment was clean, spacious, new wood floors & new…read moreappliance was a plus. Susan & her staff Donovan is so nice She was always available & always answered any questions we had right away. The Move was smoothed. The residence are so happy, always saying Hello & are there to help when needed. They happily welcomed my mom. We went to both exits and it locked properly. The Area is so quite n SAFE. The whole place is getting renovated, painted and changed to wood floors. I am so Happy to have found Manchester Lakes Senior Apartment, I live in California and feel good leaving my mom in a good place. When the Covid Pandemic lifts, they have Bingo, Prayers in the Chapel n other activities for the senior to take part. Thanks again Susan for all your Help, we appreciate it so much. Trinidad Daughter Gigi

Not impressed. More like depressed. Water leaks all over the building and worse in the winter. Heat…read moreis building wide and seasonal. Apr 15th it goes off rather the temp dips into the 40s or 30s or worse. It's supposed to be turned on Oct 15th but one year it took them two more weeks to get it turned on and that was only after the county forced them to. The property manager is very nice until forced to do what they're supposed to do and haven't. They're renovating the apartments but mine hasn't been yet. The stove is a basic electric, no clock, no timer, and no self-clean cycle. I was supplied a refrigerator that didn't have a shelf in the freezer. All the physical problems aside, I'd say that if you have an issue with the current management then the best resolution is to move. Once they've decided they don't like you all their professionalism goes out the window. On my last day of occupancy I was told I didn't have to clean the apartment because they we going to rip everything out and renovate it. When I received my security deposit refund there was a deduction for cleaning and another one for cleaning the carpet that I'd already cleaned and they told me would be replaced in the renovation.